I am a 31-year old African American male who is an account manager for one of the largest security…read morecompanies in the United States.. I've been doing business with Market Street Auto Parts ever since 2008, and this one particular time that I came to do business , the owner of the establishment treated me like a criminal . Mind you I wear a shirt and tie and often when I leave the office on my lunch break I go by Market Street to see what parts I can purchase.. there is about six or seven totaled out cars parked in front of the establishment , so I was browsing through the cars I did not touch them nor did I look inside of them I was just looking at the vehicles from a glance . And the owner came out and started shouting you need to go inside why are you out here go talk to them first in front of 2 other Hispanic customers . Then when I went back inside to speak with the representative named (Caesar )who has wonderful customer service .. I notified Caesar that I will be interested in buying 2011 Dodge Challenger Wheels because I've purchased a few sets of Wheels there previously .. he took my information down as always and he said that he will get back to me Cesar is a great guy wonderful person excellent customer service he believes in treating people right. When I walked back out to the parking lot I saw the owner again and he looked at me with a frown and said" I told you to go inside why are you still out here looking at the cars " I stated I have already spoken to (Caesar) about the Dodge Challenger Wheels " he looked at me rudely and he brushed me off and he told me "whatever " I haven't felt this disrespected and years I know this is a very sensitive time in our country and I would not think that an owner would treat such a loyal customer like this after all these years.

Rude and unhelpful on the phone. Do not speak English very well. Ended up at Atlas parts in…read morePasadena and they were great. Night and day.

Ms. B Quijano is the best! We needed to have our battery checked as we are just passing through…read moretown. We had no tools and nowhere to do any mechanic work. She not only tested our battery but actually installed the new one and cleaned the battery cables for us. She even went the extra mile and checked the alternator and some other systems to make sure there wasn't a drain on the new battery!

Ethan J. Was very helpful in helping me put a battery in! When I have no idea how. Might be the…read moresmallest thing to do but he didn't give me an ugly look when I asked him if he could put it for me. He made it look so easy! Thx you so very much kind sir. He is my hero.

The staff is friendly and they're open 24/7. Gas prices are also really cheap here. Great place to…read morepark overnight as well

Poor professional ethics on the part of the manager and mockery with laughter for asking a question…read moreabout delay in service to a customer. The truth is that these people without professionalism, how can they get to this position of supervisor or whatever, poor treatment of customers.

Great bunch of guys that don't try to over sell you on muffler work. Very honest people and very…read morefair pricing. Came highly recommended from Ultimate Garage of Friendswood

Wanted to cry when my muffler dropped not having a clue how much it would cost. Was referred here…read moreby a hardware store and was not thrilled about the long drive to Pasadena but was assured it would be worth it...they were right! Very friendly guys and at only $40 they are fixing me up in less than an hour. Come here for quick and inexpensive muffler probs!!

I went in there to buy jumper cables and get a battery test. When the clerk found out she had to go…read moreoutside to test the battery she told me to wait where I was and then opened up a new register and started taking more customers. And then more customers. And then answered the phones and started running around checking inventory for whoever was on the phone. After about 15-20 minutes of standing there watching her work, I just left. Autozone next door was SOOO much more helpful!

Someone told me this was their fave auto parts store. I was like.... Orlly????…read more It's owned by Bill O'Reilly which is why I don't come here often. Do you come here often? This is a popular auto parts store located on Federal not far from Interstate 10, and it's in a very low income part of town, so it can be a little expensive, but they usually have what we need, and it's right across from my garage so that helps too.

Hmm, my husband went here to get a part, they said sure, hold on and we will help you, asked him to…read morestand aside and then went on to help so many other customers that my husband gave up and left. I'll leave you to figure out the demographic customer base yourself

El peor Lugar de Pasadena compre la parte y un tipo llamado tony me la dio equibocada y El sabia…read morecuando fui a canbiarla no me regreso El dinero por favor no compren ai parte de caro mentirosos

Called for a part guy that answered was very rude and had poor customer service I've been in this…read moreneighborhood for years and have gone to this place in the past but will not go back

Thank you so much Willard Auto Parts! I was driving on the freeway and my sunroof cracked and I was…read moreso scared that the glass was going to fall in completely. I pulled over and had to find a auto glass replacement shop and as I heard the glass cracking more I was near Willard and even though they don't replace auto glass they help vacuum it all out and helped me. Thank you guys so much! Shop local! These guys actually care!

So I needed rear LED tail lights for my ford f-150 and the guy behind the counter said they had a…read morecouple trucks that just came in and that he had just what I needed. He said he could snip the wires and give them to me for $100 each. I asked him if he could give me a price break and he stated thats the lowest he can go. I looked on amazon and got them for half the price brand new. he stated that amazon was Chinese products and his was genuine ford. I didn't know ford put LED upgrade lights on their trucks. Besides one would be surprised where ford products come from. CHINA

I've been looking for this ABS module all over the place in they have it!! I truly recommend Scott…read moreStreet Auto Parts