We had an outstanding experience with Brian & his business. Very prompt in returning texts & phone…read morecalls. Gave us great advice with lots of options on cleaning, repairing & storing our very expensive rug. He supplied pictures throughout the process so we could make informed decisions. His service & outcomes were superior! Very glad we found his business.

This is my second experience using Brian Rug Care for my oriental rugs. My first experience was an…read moreemergency call when our pipes froze and our rugs were soaked from the water leak. Brian came out and picked up my frozen rugs the very next day AND recommended a water remediation company that were able to start the remediation process the same day as the leak! My rugs were thawed, cleaned and dried out long before my house was ready for them to be brought back inside. The day we received them and rolled them out onto our floors they looked better than they did before the leak! When I needed 2 smaller orientals cleaned and repaired after one of my pets had a stomach problem, Brian met me at his warehouse to take them to clean and repair. They were quickly ready to be picked up and looked great with no stains, discoloration or bleeding of the dye from the cleaning and the repair to the edges looked just like new even though there was a portion that needed to be rewoven! Brian is easy to work with, personable and professional--I highly recommend this business if you need your rugs cleaned or repaired!

Lee was a great help finding us the perfect Persian rug for our dining room…read more The rugs in his gallery are of the utmost quality and beauty. As we redo other rooms in our house, his rugs will be the focal point. We shall return time and time again.

I spent a significant amount of time shopping for a traditional design rug with little success…read moreuntil I went into Persian Rug gallery. If you want a classic quality rug this is the place. The hardest part of the experience was trying to decide what I wanted as I was a bit overwhelmed by the selection. It was more of an art gallery than a rug store, and I mean rug, not carpet. I learned much about what a quality rug was about and how to buy one. You really have to experience a rug before you spent the money. Feel the top and bottom, examine the construction, see the colors under various light and the reflection at different angles Even if you're not in the market to buy at the moment, you enjoy art, like beautiful things, then stop by and take a look at what I'm talking about, it will be time well spent. Say hi to Ali for me as he makes the whole experience pleasant and fun.

Amazing service - professional, responsive, thorough and very consultative!…read more Keith and Barb are simply wonderful. I was managing a big list of home improvements on a recently purchased home in Hurricane despite living 3,000 miles away and never stepping foot near the property! Barb walked me through everything on the phone, kept everything organized for me from a distance and for my Mom and other family who oversaw things locally AND she was just downright the nicest lady you could ask to serve you! Keith provided great insight and suggestions consulting with us on carpet and laminate flooring ideas. The products from Shaw were great and the installation was wonderful. Keith didn't like the way things looked on a seam so he had it fixed right away by a different crew member. Then, even after my Mom was satisfied, Keith and Barb still tried to get Mom to let Keith redo it again! That's crazy customer service and professionalism and standing for quality in your work! It was definitely a lot of money for carpet and flooring, more than I expected, but the quality of the products and the overall service from Keith, Barb and the crew was well worth the money! I HIGHLY RECOMMEND Hurricane Floor so long as Keith and Barb are involved!

Way to expensive. 100% markup on material and double it for labor. Can't justify 4600 for one room!read more

Amazing customer service. They gave us a discount since this is the second rug that we have…read morepurchased from them,also purchased a display couch.10/10 definitely recommend. Also great prices.

I will never look for a rug online again. My husband and I went to The Rug Gallery and came home…read morewith the perfect rug for our room. Mr. Mohamed patiently went through rug after rug with us, advising us along the way about what would work best for our area concerning colors, quality and durability. We finally settled on a rug that had just been reduced the day before although many of the rugs we could have chosen were more expensive. No pressure from Mr. Mohamed. I will always make The Rug Gallery my first stop for replacing our rugs in the future. We are completely satisfied customers.