This is actually Camerena Health Urgent Care now. Not sure why they made this switch. It's gone…read moredownhill. The desk staff are pure LAZY. It's never busy and there is not an excuse to not do your job. I went in on 12/23 extremely sick. Doctor Lily was great -very compassionate and caring. I was prescribed antibiotics and inhaler. Before I left I specifically asked the staff to confirm with me that my scripts were sent to the Walgreens location I provided. She assured me that everything was sent. Well it was not. Xmas eve and Xmas came the following days and I was screwed out of my meds until 12/26. When I called and asked for the reason the girl just said "oh well we didn't input your pharmacy information" meaning when I asked for confirmation the front staff was lying when they confirmed everything was set. Unacceptable 2 stars for doctor Lily. But overall Sorry excuse for an urgent care. Avoid.

The wait wasn't too long and they addressed all needs. Be sure to tell them if you prefer their…read morenurse or other staff to help with procedures for family members.

Was disappointed with service. Took my 88 year old dad.waited over an hour in waiting room. Finally…read moredr. Came in said he needs to go to hospital. Instead of them calling an ambulance for him.he held the door to let us out so I drove home and called for ambulance. Losing faith in this practice. Sad

I've been with this office for the past 5 years and every time I've been there I've had a positive…read moreexperience. I recently visited for an annual exam and I have been seen by both Dr. John and Dr. Wilson. They both are such good people. They have great personalities and are so genuine when talking to you and make you feel safe with them taking care of you. The shields location however, I can't remember the doctors name but I was seen by one of the female doctor and she was pretty blunt and made me never want to see another doctor. Lol at least at the Shaw location they break it to you easy that you're unhealthy

I'm glad I went to this urgent care. I had a high fever of 103 and was feeling very sick. They…read moretested me for the flu and COVID, and both came back negative. They also did an X-ray and found that I had pneumonia. The doctor was very helpful and did his very best to treat me. He gave me antibiotics, and I am forever grateful. I'm very thankful for the doctor and nurses -- they were very caring and understanding. Thank you to Dr. Gill, he's the best!!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

I have been seeing Rebekah Donahue for years, first at Central Valley Women's Health Associates,…read moreand she has always been incredibly caring, understanding, and knowledgeable. She has a way of making you feel completely comfortable and heard, which is such a rare and wonderful quality in healthcare. When I transitioned to Dizon Medicine, I was thrilled to find that Rebekah didn't disappoint in the slightest. She recently assisted me with scheduling an imaging appointment and, as always, was professional, attentive, and genuinely kind. It's so reassuring to know that she is always there when I need her. Rebekah truly goes above and beyond for her patients, and I feel very fortunate to have her as my nurse practitioner.

My mom was a long time patient of Dr. Dizon. Sadly, the standard of care has been lacking. She is…read morerarely able to see the doctor himself, but the PAs have provided good care. The real issue is with the medical assistants and office staff. They do not return calls, screen calls and selectively answer, and the worst part is they are allowed to select the specialists for referrals with no education or OVERSIGHT! The Cedar location staff is very unprofessional. Luckily we were able to switch my mom's PCP. Definitely do not recommend this practice!

About ten days ago I was playing with my daughter. By playing I mean, she and I snuck away from Mom…read moreand Big Sis to get some Baskin Robbins. As it was, we were enjoying our sneaky deserts when I thought it would be funny to eat my Banana Royal goofily to make her laugh. So, I began making bites like a camel, she starts laughing and then I bit the heck out of my my bottom lip (Mom later called it, Karma). Cut to ten days later - The bite becomes a ball about the size of a $.25 gum ball. I rinse with it all, even put a cold sore medicine on and poked a needle to drain myself but nothing helped so I needed the pros. Since it was close to where I was at the time, I went to UrgencyMed on Bullard and Fresno. When I pulled up I noticed there weren't a lot of cars, which was awesome. However, something didn't feel right about the place. I think it was seeing a nurse (someone in scrubs) outside enjoying a vape and the building lease signs. But damnit, the lip bump had me there. So, I pulled up and parked, was about to get out but I had to check them out on Yelp. The reviews were not good at all, so I took my Flip lip to old faithful; Everyday Health Care. Everyday Heath Care has helped me in many situations (we even had our second child there). When I pulled up, cars were lined up along side and I was like "f***!" But when I pulled into parking lot, there were only a few cars and only one other patient inside. So, don't let the cars parked around make you think they're all inside (Wait, do think that so when I have to go again, I'll have an easy time). It had been over a year since I was there last so I had to fill out a 'new patient form' but that should be expected. I sat out in waiting room and actually brought a book to read (I always expect the worst, hence why it took me ten days to go). Between the waiting in the front and in my actual patient room, I only had time to read a few pages and it was a Berenstein Bears book so I should have be able to flip them pages. Dr. Wilson was my savior. Like I said, I thought the worst, so when he checked my lip boulder out and called it "awesome", I knew I was about to be ok. I'll save the story about what he and his assistant had to do to get rid of the Mucous Cyst, but you know it was good when he thanked me for letting him experience this. In the end, I'm at home, spitting in a cup and watching JRE online. He saved me and took my stress away. Tomorrow, school starts so a new stress begins. Thank you Dr. Brent Wilson and his whole staff for making a pretty scary situation, easy and comfortable. P.S. we didn't really have our kid there.

The service was fast and efficient. Laura Merritt, NP is so thorough, personable, and made my…read morevisit a joy. She is very kind, and the office staff was as well!

Today I went to Dizon urgent Care at Copper. I was an…read moreextreme pain and they got me right in. The staff is awesome. I was seen by Rebecca Donahue who is a life that shines bright. Everybody that helped me was Carlos and Xavier, Yami, Christina, Alexis, and Cassandra, every single one of them are spectacular and they helped me. I highly recommend this awesome place and the awesome people that work there

The pediatric side of this urgent care was an extremely frustrating experience. I brought my son in…read morefor a broken toe, and the X-rays were done promptly. The technician who performed them was very pleasant and professional, so I have no complaints about that part of the visit. The issues began when I was told I needed to schedule a phone call to receive the X-ray results. I thought this was unusual, so I specifically asked the woman at the front desk why I needed to schedule a call. She told me it was simply to make sure I was available and assured me that the call would be very quick. I explained that I had work, so I wanted to make sure I understood what was required. The next day, I received a video call instead of a phone call. Since I was at work and had not been told this would be a video appointment, I did not answer. I immediately called the office back and explained that I had not realized it was going to be a video call. I told them I was available at that point and simply wanted to receive my son's results. I was then told they could not give me the results over the phone. When I asked why, I was told, "We cannot bill for a phone call. We can only bill for a video call." I was shocked. Why would I need another potentially billable urgent care visit simply to receive the results of an X-ray that had already been performed? I was concerned that my insurance might not even cover a follow-up visit with a provider who was not my son's primary care physician. Ultimately, I had to reschedule a video appointment just to obtain the results. Unfortunately, the delay had consequences. My son's toe was, in fact, broken, but because we did not yet have confirmation, he had gone to school and even played soccer at recess. I was frustrated but decided to let that experience go. A week later, while waiting for an appointment with Valley Children's, their office called and asked me to bring a copy of my son's X-ray images. I contacted this urgent care to request the images and was told they could not provide me with a copy. I was told they would fax the images directly to Valley Children's instead. When we arrived at his appointment, Valley Children's informed us that they had never received anything and that X-ray images cannot simply be faxed in the manner I had been told. At that point, I was extremely frustrated. I spent unnecessary time making multiple calls, scheduling an additional appointment simply to receive test results, and then trying to obtain X-ray images that should have been available to us from the beginning. I will not be returning to this urgent care. For comparison, Premium Urgent Care provides results during the visit and provides patients with copies of their X-ray images to take with them when needed for follow-up care. That experience is much more straightforward and patient-friendly. Overall, this was an unnecessarily complicated and time-consuming experience for something as simple as getting the results and images from an X-ray that had already been performed. I would strongly encourage this facility to reconsider how it handles test results, follow-up communication, and providing patients with their own medical images.

Office staff is very rude. I have been waiting 30 min past my appointment time which I don't mind I…read moreget things happen, and I went up to make sure they didn't forget about me. I was ignored while waiting in line and spoken to very rudely. If I could give zero stars I would. Once I finally got to ask my question I was met with blank stares. Staff in the back was amazing and very helpful

This office does not know how to schedule their appointments. I walked in 3 minutes past my…read moreappointment time to check in and was told they were very behind schedule and I would now have to wait as a walk in. When I asked what the time frame would be to wait I wasn't able to receive an answer, I was told "I don't know". I've never had issues with the office on Fulton St.

TLDR: Dr Kerr and the staff at this urgent care are 10/10 fantastic, they are amazing!!!!…read more Firstly, I was shocked to find an urgent care that had such a high rating. Most medical facilities struggle to keep good reviews because lack of staffing cause long wait times and quick interactions. Secondly, I was shocked that the urgent care wasn't extremely busy and that I was brought into the back within 15 minutes of my arrival. Thirdly, I was so so IMPRESSED with how kind, and just happy my doctor was. I don't meet too many doctors who really strike a cord with me, but DR.KERR was genuinely just such a nice doctor. I was seen for a kidney infection, I knew the symptoms, had experienced them a year before, after a quick urine test he agreed. He said he'd prescribe a tablet to take once a day for 10 days, if I experienced fever to go to the ER. I asked if he knew how fast the CVS right next door would possibly fill that prescription (dumb question-that isn't something most doctors are really going to know, but I have word vomit sometimes) and he said it could take anywhere from an hour to longer. He asked if I ever used them before and I said no. He then said he wanted to give me an antibiotic shot that would at least cover me for 24 hours in case they didn't get the prescription filled that night, which was AMAZING. He didn't have to do that at all. I am so thankful that he did, though. CVS didn't get the prescription filled until late. I went to bed in a lot of pain due to the kidney infection, but that shot did it's job and by this morning I am as good as new!!!!! I'm still going to grab my prescription after work today, because following the treatment plan all the way through is how it gets fixed and doesn't just flare back up in a couple days, but I cannot express how fantastic Dr. Kerr and really ALL of the staff was.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me