Came in while doing some Black Friday shopping for a washer and dryer. Unfortunately, the…read moreexperience fell a little flat. The store itself felt very cramped, and the inventory was limited, which made it hard to seriously compare options. Pricing also wasn't very appealing -- everything felt inflated, which I'm guessing may be influenced by the surrounding area. What stood out the most was the lack of engagement. There were plenty of staff gathered in the back having a loud conversation, but during the roughly 10 minutes we walked around, no one acknowledged us or asked if we needed help. Because of the tight space, limited selection, and pricing, we ended up leaving without purchasing anything. Not a terrible experience, but not one that encouraged us to stay or return.

I needed a refrigerator (because mine died that's a code red)) so I placed an order with home…read moredepot, they came by 2 weeks later with the fridge and told me they couldn't install it because My house had copper wire at the connection. Great thanks, I think we could have gone over that over the phone and had it taken care of before the install. The unit wasn't installed for a couple more weeks- I was living out of coolers. Thanks home depot. So next my dishwasher died (I've lived in the unit for 25 years), this time I call Lowe's. Smart me, right? NO. They come by with the dishwasher and tell me they can't install it because the connection (water line to the unit) was too far from the install area (it's maybe 2 feet away). OK thanks Lowe's. That's when I found Smith Appliance. I told them the problem they told me "no problem". A Curteous professional sales person helped me select an appliance (made in u.s.a) in my price range, they have an on-site install guy gave me a price on the spot (happened to be there) and they came and installed it. That was almost a year ago, the thing runs perfectly, very quiet , dishes clean.....my only regret is that I should have dug in discovered this business 30 years ago. No more big box stores Douglas in Smyrna

Went on specifically to look for refrigerators and found a lot of beat up missing parts falling…read moreapart options. Multiple versions of similar quality refrigerators on the floor. But what would got me was that no one came to ask me if I needed help, but it became close to closing (15 minutes before) all three of the workers walked over in 5 min increments, to tell me that they were closing soon, but NONE of them asked me if I was OK or if there's anything I needed help with. The Customer Service was just ab and the products on the floor were very lackluster and seemed like a last resort.

Manager was kind enough to reach out to us and discuss our experience. She apologized for the poor…read moreservice and said she would get down to the bottom of what happened and how we were treated. I appreciate her concern and effort.

Much appreciation to Mr. Johnny B. Good for his assistance. I was looking for furniture for my son…read morewho resides in GA while shopping online from Maryland. Mr. Good was very accommodating and patient in checking the availability of my furniture interests. He was able to locate all the furniture pieces in stock as well as making the appropriate arrangements for next day delivery. The delivery was completed as scheduled the next day. Unfortunately, the were was only one delivery driver available to do the unloading but he was still able to complete the delivery. Kudos to Johnny!!!!

What a rip off! Don't fall for the warranty that gives you 30% back in 3 years if you don't use it…read morefor a service claim. They will have no record of you when you ask for it back.

I was told the price to fix my dryer was $175, the tech was making excuses before I met him, was to…read morecome to my apartment on 9/27/24 did not show up .the next day he said he would come 8/29/24, did not come, said he can make it 8/31/24 ,10 am, he came and work on my dryer, one drum roller was broke , he put one on and said that's it, ok I gave him $200 the dryer came on . He left my apartment, and i go and put my cloths in the dryer, and turn it on, the tech left his pliers and I call him to return them to him, he comes back for his tool and I go back to my apt, my kid say dad I cut the dryer off it made a loud noise and start smoking , I call him back, he come and make more excuses, the drum break a part on the motor, now they need $50 more to fix this, He comes back 10/4/24 ,with the parts ,did not buy the tools he needed to secure the new part, now the dryer is making noise and moving slow. I have call them. No one has come to help me. $ 250 gone?

From the owner: Quality NEW & Used appliances! 6 month warranty! Financing Available.. Free washer hoses with…read morepurchase!

Bought my 1st pair of washer/dryer from them back in the 80's…read more Bought my 2nd pair of washer/dryer on 10/29/2011 for $400. I just replaced them on 9/7/2020. 9 years they worked perfectly, never had to make a repair call. Unfortunately, I've moved out of the area and was not able to use Abbey Appliances this time. I certainly do recommend them.

A co-worker and I bought a washer for our workplace a week ago on the afternoon of Friday 1/20, to…read morebe delivered Monday 1/23 for a $50 fee since we urgently needed a replacement for our old one. When the day got late Monday, I called. I was told their delivery truck broke. When I asked why they didn't call to tell me, they said "Oh, sorry". Then Tuesday and Wednesday went by--no call from them, and no answer or voicemail when I called them several times each day to inquire. We went to Abbey to confront them in person about this early Thursday afternoon 1/26. Two "open" signs were on, but the door was locked, no one in sight. Another guy pulled up and said the same thing happened to him yesterday. Since he hadn't bought anything yet, we told him our story and told him not to do business with Abbey. Luckily, my co-worker's credit card company credited her the full amount of the charge. Years ago, when Abbey was up North on 41, it was a good place to do business. I'd hate for anyone else to go through what we did, so please consider doing business elsewhere, such as the Sears Outlet ("scratch and dent") near the Big Chicken, or Appliance Mart (or maybe it's Appliance Smart) just a little further down from the BC. Prices are way better at Sears Outlet, but you'll get better attention at Appliance(s)mart. Take your pick. Also worth noting, but probably not a deal-breaker for those seeking a great deal on an appliance: Abbey is definitely not a pretty place. And when we went, the inventory was oddly low. The building absolutely reeks of cigarette smoke. If you smoke, feel free to light up, I guess. Otherwise, bring a mask and a change of clothes if you decided you'll still brave shopping there after my review. To end on a positive note, the gentleman who helped us with our purchase was very nice.

They came out for a simple washer lid lock issue. Took him 30 minutes and a small part and they…read morecharged $350! Shame on me for not asking their minimum labor charge which turned out to be $250! Then they charged $100 for a plastic part that I could get online for $30. I could buy a new washer for $550! Do not use these price gougers!

Used to be good they have now lost my business and the rental properties after too many problems,…read moreused them 2018 early 2020;s but honestly the new management is really horrible and a waste of time, money and bad customer service - WILL NOT GO BACK and they lost my business with horrible customer service after saying the cost of a service call would be taken out after part was ordered, part was backordered so delayed when part finally came in and checked 4 months later they wont honor the agreement and now wants to have the part be $200 more so bye bye and thanks for doing it to someone who just yanked 21 other properties from ever seeing your company again. Too many other competitors to put up with bad ones.

I LOVE this restaurant supply house. Simply amazing, loves Jim when he was there running it and Tad…read moreand Tiffany are the best. Great customer service hands down! All the staff are really nice and helpful. You must visit. I been going here 5 years and have bought all my restaurant equipment from here now I'm 4 restaurants later.

Went there with a friend for Jacks NY Deli off Atlanta Rd. And 285 was very pleased with…read moreeverything they offered to open maintain any restaurant needs pot an pans, deep fryers ect. Friendly service

Super nice and welcoming staff who knows their stuff. My go to store for all things house and…read moregarden. They even helped me overcome my fear of power tools. Zoom, zoom!

Friendly service and always has I seem to have what I need. No long walks up and down endless…read moreaisles to find something! They have local gift items too?