The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

They never came back and finished my job. I was very disappointed in them because they were so…read morenice

Misleading information, not customer friendly. Not knowledgable and unreliable. Came over,…read morediagnosed problem with chimney, charged over 150. an hour and never got back to us with the solution they proposed. Made appointment and cancelled it at the last minute for the installation.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Adam showed up exactly on time, with all of his tools, including Covid-19 PPE. He was thorough,…read moreprecise, and very efficient. His price was extremely reasonable. I would recommend Adam Richardson of The Country Sweep to any responsible homeowner. Carol, Ipswich

Today was the second time I we have used Adam for our wood burner. He was recommended by a good…read morefriend. Both times he was punctual, and tidy. He did a thorough job, including hopping up on the roof to double check the chimney. He is the best.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

Elmer and his brother did asphalt work on my driveway. They showed up on time and did quality work…read morewith a relatively large crew. Maybe it is too early to say before it is settles - but the driveway looks and feels great. He committed that if the asphalt cracks within a year, he will fix it at no charge.

DO NOT USE!! Poor quality driveway install. Blamed the…read moreasphalt plant. Stated he would come back to replace. Now, will not return my calls. Will not stand behind their work. Knew I made a mistake when I saw workers drinking on the job at 830am. Weeds growing through driveway within a month. Aggregate coming loose. Looks like a black gravel driveway. Stone work border cracking within a month of install as well. Zero talent. Zero credibility. 100% waste of time and money. Use anyone else.

We are absolutely thrilled by the quality of work, the professionalism, effort and courtesy of the…read morestaff at Sweepnman Chimney! From the moment I met the estimator Stan, I could tell by his professionalism and willingness to answer any and all of our questions that we were hiring a winning team! Meghan and Natalie at the office were always courteous, timely and extremely helpful with all the scheduling, billing and questions we had. When it comes to workers.....well, I don't think you could ever get a better combination than Chris and Anthony. From start to finish, these guys were at it all day long. They were always friendly, courteous and willing to answer any questions we had. From the massive staging construction, the crown and brick removal, to the beautiful rebuild and complete waterproofing of our chimney...these guys were extremely efficient and worked very well together....it was impressive to say the least. The color matching of the new brick and mortar to our existing is incredible. The craftsmanship and quality of work is second to none! The cleanup was impeccable and we even got a beautiful report with construction pictures to keep for our files....you can't beat that! We will definitely be hiring Sweepnman again for any of our chimney needs.

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.

Great service quality and friendly customer service, at a very reasonable price! Would highly…read morerecommend

Duran Chimney fixed my damper with a new, more energy efficient model. The quote was fair, and the…read moreowner is a super nice guy. I feel like this is a great business to work with if you need help for your chimney; good work!