called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

We take a few different cars here. The service is great. Pricing is fair and reasonable…read more Communication is helpful, cars are ready when we are told and so forth. And we are not told we need a slew of extra things unless it is something the vehicle really needs. Hopefully, we will be able to continue taking our vehicles here for years to come.

Sorry but I need to give you a thumbs down for your service and fees. Looking at the bill I paid on…read moremy visit last week and comparing the parts fees with NAPA online it appears you upcharge the parts about 80-90% . I can see a little extra on parts but almost double fees for parts???? And then this visit I booked ahead a week for an appointment and left you my vehicle for the day and you not getting the work done didn't sit with me well. I know we all got to make a living but you need to be reasonable with your clients. Too bad because you seemed to be responsible and knowledgeable on speaking with you. Courteous but....

These people screwed me, and now won't answer my phone calls or respond to my messages. I bought a…read morecar off the owner, who claimed to be William Phinney and when I called asking for him they said that no one goes that name. I bought this car under the impression it would run and drive, for more than 2 weeks. Seeing as he reassured me this car was doing great. 2 weeks later and here I am replacing a part he swears he just put in. Dropping $500 I just don't have into a car I don't even want anymore. Do not ever go here. They are scum bags, and will screw you.

The team at this location went above and beyond their job description to provide me with the best…read morepossible product and price possible! The manager there was professional and down to earth which was just the sweet topping on my most pleasant experience to date! I highly recommend this business and encourage the valuable team members that work at this company to keep up their efforts and hard work bc the most important people, the customers, do take notice and are appreciative of all you guys and girls do day to day! Thank you.

I requested an 8:00 AM appointment online a week in advance for tire balance/rotation. This was…read morerequested based on their stated availability online. I received an email soon after stating that my "10:00 AM" time slot was unavailable but that they could get me in at 1:00 PM. I confirmed that 1:00 PM would be okay and received a "great, thanks for your flexibility" type of response. I brought my vehicle in at 1:00 PM today and was told that my appointment was at 10:00 AM and they would not be able to service my vehicle for several hours due to the scheduling issue. I didn't receive any sort of explanation, admission of fault, or apology. I will not be returning to this business.

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

Came in for a tire rotation. Talked me into an oil change too. Price was fair so waived the…read more rotation fee. Picked up the car.... noticed tires weren't rotated. Went back in and asked. Had to look it up and got the "oh by the way we didn't as you need two new front tires." Why didn't you call and tell me that when you had my car? Ordered two to be serviced later that week. Four days later my coolant light goes on... I got an oil change the levels were supposed to be checked so I called them up. We can't be sure why your coolant light is on so it'll be $175 for a diagnostic test. So I go and buy some additional coolant and have somebody that I know put a little bit of it in and lo and behold, the light goes off.. needless to say I never went back for the two new tires. Step up Saco. 2018 Volks Tiguan.

They are very thorough about pointing out wear and tear on your car and providing recommendations…read morefor maintenance and repair work. They are not pushy and are professional in their approach

If you own a RV and are looking for a service center, Jason's is the place to go! Good, honest…read moremechanics! Efficient and prompt service! We bring our Motorhome in for an oil change and overall inspection before our big trips!

Very unpleasant short dark haired woman at the desk. So rude and rolling her eyes just because I…read morehad a few question about the alignment, Instantly rolling her eyes, like she was so bothered by it. When it came time to check out, I asked if I could talk to technician, she said they only come out if there's an issue. So I asked her how everything went and she said yes you're right it was out of line but it's all set. She did not tell me they were unable to perform alignment while I was right there in the office. I paid 124. And was not refunded. Never will suggest this place. The other lady working at the counter was really nice. To respond to her I had to pay full price. 120. I have a picture on my statement that it was $124 that I paid she did not credit me half the amount that's another lie and I asked her that day if a technician was going to come out and talk to me she said no only if something is wrong with it then they will come out and talk to you. Very shady, I would steer clear from this business because now they're saying something wrong when she told me while I was there everything was fine and the alignment was fine. Too bad that we have businesses like this that treat customers like this just because they don't have the patience to answer questions in person, and then lie and make fake claims to cover their butts. So so sad.

Everyone at Northern Tire and Alignment was wonderful. We were on vacation in New Hampshire…read morerecently and had to leave by Friday, I called on Tuesday. They were able to get my tires delivered and squeeze me in as soon as possible. The price was fair and they got us in and out quickly. I so appreciated their kindness and caution people to always read the reviews first and not just look at high scores. The 1 star ratings some gave this business were ridiculous, this place is 5 stars in my book. The people were professional and very nice. I would use them again if I am in the region.

Big shout out to Ayden. Ayden was able to squeeze me in next day for mobile service on mount and…read morebalancing 4 new tires. Highly recommend with how quick he got me in. Super friendly and clearly very dedicated to providing each customer the best experience.

I used Smiths earlier this Summer to clean my boat that had been sitting in storage for years and…read morethey did an awesome and incredible job. I called this week and asked them to clean my husbands truck, the one our beloved black lab rode in every time it left the driveway it was so coated I. Dog hair you couldn't recognize the seat color, it was so bad I wouldn't ride in it. Smiths did an awesome unbelievable job. I highly recommend this company reasonably priced and quality work

I broke down outside of the facility. It was a major repair that they'd warned me about. They got…read moreme in and out, SAME DAY, at an more-than-reasonable price. I'm still in disbelief. It was fu*king awesome. Can't say enough good things. Not that it matters but I'm broke and I need my car- I've been fighting cancer for a bit and my son is graduating high school. They turned a crappy situation into not-so-crappy and I'm grateful!

I've been going to these guys for years and, honestly, I'll never go anywhere else for my car…read moreissues. I get my annual inspection here, I get my new tires here, but most importantly: I get things fixed here when other mechanics have messed something up on my car. Which has happened three times in the past two years! The most recent example: an auto body shop didn't put all the lugnuts back on my tire, and they didn't tighten the lugnuts they did put on after working my vehicle. I drove around, unaware of this, for weeks. When I went to get my inspection sticker, I recreated the strange noises coming from my tire (SIDE NOTE: they never laugh at me when I do this; I've seen other customers do it to them too ["thump, thump, thump" or "SCREEEEE"] and they take it very seriously). When they looked, they were appalled. They tightened lugnuts, added lugnuts, and checked my alignment for free because of how dangerous a situation it could have been (like... I was miles away from my tire falling off my car). When they told me (multiple times) my car was safe, I believed them. I always believe them. They have never led me astray. They're reliable, competent, considerate, friendly, patient, and have great senses of humor. One time I had to have SO MUCH work done on my car, they didn't want to say how much it would cost out loud so they wrote it on a paper and slid it over to me like we were in a movie. I've been offered ice cream, coffee, rides if I needed to be somewhere. But most importantly? I've been offered the best of humanity. (Nearly every single time I'm here, an elderly person stops in to ask if they could put air in their tires. And they do it immediately. For free.) Thanks for making me (and so many others) feel seen and heard, folks! Your customer service is unlike any other.