If I could give Shope's Automotive 0 stars I would!!!…read more I took my daughter's car in based on her warranty with CarMax to repair her heat. After a couple of return visits it still wasn't repaired. The heat would work for a while, but then stop. We ended up having to go to A&M Automotive in Rock Hill, SC to get it fixed. We had to pay out-of-pocket even though this bootleg business had collected the money from CarMax. After my daughter's initial visit, I took my car in for repair. (My daughter's car was temporarily working.) THE WORST MISTAKE OF MY LIFE!!! This shop not only TOTALLY DESTROYED my car, but I'm also out of thousands of dollars!!! All of this began in February 2019. We went in because of a spinning sound from the tires. I ended up with a broken broken drive shaft, a hole in my transmission, a hole in my oil pan, a busted shifter and that's just the beginning. We ended up having to go to court. I felt like I had allowed Gomer Pyle and Barney Fife under the hood of my car. Of course we didn't win. It's difficult to prove things with cars. We knew this going in, but we could not sit by and let Jason Shope and his shotty shop get away with destroying another vehicle. We took the car to another shop, but the work done at Shope's Automotive was so shotty, it took this VERY experienced mechanic a while to figure out what could possibly be wrong. The mechanic spoke about how Shope's Automotive forced my car into gear (this should have been a LAST resort), had little to no transmission fluid in the car and how poorly the repair work had been done. I just got my car back today September 7, 2021 by wrecker service. I will give him this. He tried to fix his faulty repairs, but he just doesn't have the skill set. He realizes this so he becomes rude, cruel and obnoxious to cover up for his deficiency. Bottom line...if you never want to see your vehicle in the same or better condition than when you took it in, go to this wannabe mechanic! Others, STEER CLEAR!!! I wouldn't let this Shope's Automotive or Jason Shope perform repair work on my son's Tonka trucks!!!

This is by far the worst automotive shop in Rock Hill. I have brought my car here multiple times…read moreand spend thousands of dollars but for some reason every time i get my car back, there is another issue with it that is not fixed. I have gotten my oil leak fixed by them one time, but even after fixed it is still leaking oil. They take days to respond back and have no good communication. It took them 4 days to even take a look at my car. If you want a dependable and reliable shop, do not go here!

They kept on working and did not dodge us! We have a 2016 Buick Enclave with a transmission that…read morebegan slipping at 130k miles. We took it to Reliable b/c of all the positive reviews. We went with a complete transmission rebuild to the tune of approx $4,500. Unfortunately after the repair, the transmission was still slipping so we took it back. Reliable accepted our claim with no questions asked and did more repair work. We had it in and out of their shop approximately 6 times before the Buick was finally fixed. They had to do a lot of extra work (torque converter, computer programming updates etcs) but they kept at it. A normal repair shop might have threw up their hands and given up, but Reliable kept its word and we finally got the repair we paid for.

Very reputable, fair pricing and competent. These are people you can count on to help.read more

Thank you to Jason , Angie and everyone in the shop for all your prompt service and follow up workread more

They took over a month (47 days) to repair my son's truck "under warranty". They had rebuilt the…read moretransmission the month prior, he hadn't had the truck back but a few weeks when problems started. It took them days to diagnose the problem and get back to him, then every week it was a different excuse, had to order custom torque converter, no lifts available, ordered the wrong parts, installed the wrong parts, didn't replace filters, clogged the AC, who knows what issues caused more problems, they wouldn't answer phone or contact my son, they don't work weekends or after 5. I think they were embarrassed or because it was warranty work they dragged it out. Plus, they wouldn't provide written invoice/documentation of the work they did. So disappointed.

I selected the tires for my vehicle online and scheduled appointment for today 2/18. Website said…read morethose tires would be available when I made the appointment as those tires, I selected were an on-line special. When I arrived the tires where not actually in the store. The front of store associate then tried to upsell me more expensive tires and an alignment. Nothing worse than wasting my time. I took my money somewhere else.

Just an unfortunate honest review. I trusted NTB to replace my struts on my jeep. Immediately after…read morethe job, the jeep braked awful and made a scratching noise. NTB didn't hear or see anything wrong. I brought the jeep to Mavis. The dust shields and the tie rod locks were loose. Mavis tightened them. As I left, the jeep still doesn't drive right. Still knocks bad when I turn and brakes loosely. I brought it back to mavis. After a test drive, now they say my cv axle is bad. I brought it to another mechanic and found out the cv axle is good. The struts were installed wrong and the wrong part. NTB and Mavis claim my jeep is correct and how jeeps run. I will never visit a Mavis or ntb again. I hope someone takes my review seriously and doesn't trust the company. I'm stuck paying for the struts all over again as NTB enjoys my hard earned money for a Terrible job. It's been 4 months and I'm still dangerously driving because Noone will help. Thanks.

April 7, 2026 To…read moreWhom it may concern, This is a formal complaint that I am filing with one of the Firestone locations. Specifically, Rock Hill SC and or Two Notch location. On 10/9/2021 I had my car towed to the Rock Hill location for an engine failure. After an engine diagnosis it was determined that the reason the engine failed was due to a failed engine coil and spark plugs. After this issue was corrected and paid a lot of money to fix the issue I was on my way. On 12/6/2022 again I was towed to this location for the same issue. This time it was failed engine coil number 2 and number 3. Once AGAIN spent a lot of money to replace the parts and was on my way. On 3/29/2023 I went to another firestone in Columbia Two Notch Road to have another engine coil replaced. Almost a year later 9/27/2023 Rock Hill location, once again money spent to replace the parts with the same exact issue and had the final coil replaced. All 4 at this point have been replaced again I paid a lot of money to have ALL replaced and would never have to run into the issue again if I had this car. On 3/28/2026; my car again had the same engine issue, and the firestone in the Sumter SC expressed to me that the coil that failed was under #3 the SAME part that I paid a lot of money to replace 12/6/2022 at the Rock Hill location. I explained to this location that it is not possible that the coil failed as they were all replaced and several hundred to over one thousand dollars have been spent to correct the issue. This location provided me with the actual part that failed and stated that if the part was replaced it would NOT have the Toyota emblem on it. They stated that the location that claims to have replaced it either gave a refurbished part (after market) or did not replace it at ALL. I now have the part that FAILED that the store sent me home with so I can formally file a complaint. They stated the others are new and have all been tested at this point. I want to express that I am extremely upset at this point because AGAIN spending hundreds to replace a part that I was assured was replaced at the Rock Hill location. The Sumter store pulled all receipts, and I went back through all the emailed receipts of paperwork and invoices and in the papers it does in fact indicate that it is the one that failed and paid to have them replaced. That day of repairs, I did not pay for a refurbished part (s); I paid for a new one with a lot of time and money spent back and forth. The Sumter location also assured me that if the prior locations did replace them as they should have that there would be NO WAY that ANY of them would have died this soon. I got my first car in 2005, and it was a 1997 Malibu, and I since then have transitioned to a 2013 Toyota Corolla and have been going to Firestone for many years giving THOUSANDS of dollars and I never turned business away from this company and have spoken very highly. After this encounter, this WILL BE the very last time I go to any other Firestone in the future. Someone was NOT very honest and ripped me off, allowing me to spend money to replace parts and they failed to do it the proper way. Knowing that I cannot see in the engine to see if it was all done correctly. I have reached out to corporate multiple times, they stated to and I have screenshots to share of the conversations that they have sent information over to the area managers. After 2 weeks I reach out again and they stated the case was closed no emails no phone call. I called the store in Rock Hill the manager at the store stated that the Sumter store provided false information and if they really feel like Rock Hill messed up, they wouldn't have charged me for any other work, they are all under the same umbrella. To have the Sumter store Call him. Corporate opened the case again and again notified that they have closed the case again. I asked for my money back on that part that was replaced and each of them are throwing me back and forth with each other. They have officially lost a customer of 20 plus years thousands upon thousands of dollars. I refuse to give a referral of customers to any firestone.

Don't ever bring your car here I came for a oil change the dumb asses didn't even put the cap back…read moreon I notice 4 days later when my car started smoking I'm coming by raising hell today !

My husband and I recently purchased a 2026 Toyota Grand Highlander from Toyota of Rock Hill, and we…read morehad an excellent experience working with Manny Bernabe. From the beginning, Manny was knowledgeable, patient, and genuinely helpful. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process. Buying a vehicle can sometimes feel overwhelming, but Manny made it easy and stress-free. We never felt pressured, and he was always willing to go the extra mile to make sure we had the information we needed to make the right decision for our family. His professionalism, responsiveness, and customer service were outstanding. If you're looking for a new vehicle, I highly recommend asking for Manny Bernabe. Thank you for helping us find and purchase our new Grand Highlander!

I have been a lifelong toyota person... This is by far the…read moreworst toyota I have been too. The service is poor, I took my 4Runner in because it had a low tire pressure and I found a small nail in it (it was a very slow leak) took over a week to get a low PSI, they aired it up for me and told me they couldn't patch it. I go home and wake up next morning and 2 tires are completely flat. It was in better shape before I took it in then after I left. To top it off they told me only way to replace is buy 2 new tires. The sales service is just as poor, They say they participate In the Costco auto sales program but most dealerships give you quotes and spec sheets to look at and compare vehicles. I spent a few days trying to buy or lease a vehicle and all they did was throw numbers at me and tell me how heavily discounted it was even though the payments were 200$ more a month then other dealerships for similar vehicles and packages. Once I told them I had to go else where the salesmen gave me attitude. North Charlotte Toyota, Concord Toyota and Gastonia Toyota are much better customer service all the way around. Toyota products sell themselves and in a lifelong toyota guy, I will just avoid this dealership.

I do not recommend. They don't care about their customers... they just want your money. They will…read moreallow you to drive hours to see a vehicle but not allow you to see the buyers orders for a vehicle and then try and push off another vehicle on you. I recommend Toyota, more reliable engine and will get you in and out within the hour.... No sitting all day "negotiating" ......

Edit to add in Feb. 2026-apparently Nissans have a tire lock and one of his tires is losing air. He…read morewas told he had to pay close to $200 for one-wouldn't you think it would have to come with the car so people can change their tires. He didn't know to ask as we didn't know they are specific to each car-or at least that was what he was told. I don't recommend this dealership that will apparently nickel and dime you out of everything. My husband bought a car from them in December 2025. The promised to have it cleaned since there was a strong smell of smoke in the car and an extra key made. He has tried to call and no one returns his calls. I do not recommend this dealership as apparently they cannot stick to the terms they agree upon. My husband works in a hospital and doesn't have time to just swing by. Extremely disappointed.