I had a truly frustrating experience with S&S. Aware that I have a tricky set up, I called in…read moreadvance to explain that my property has a steep driveway and might require special equipment. I encouraged them to come out first to assess the job before quoting -- they assured me someone would, but no one ever came. When the technician arrived for the scheduled power washing, he was visibly annoyed and unprepared. He even seemed to be angry with me about the driveway situation. When I asked what the person who supposedly came to assess had said, he admitted no one had actually come to look, and thought he could just do it via Google Maps... Still, I tried to keep the job moving forward. We agreed over email that he'd return with a portable washer and charge a pretty substantial extra fee. I was happy to pay extra given the circumstances, and asked for confirmation in writing that he still wanted to do the work, to which he replied: "I'm happy to take on the project." On the morning of the scheduled appointment, I sent an additional text to confirm that we were good to go and received a response confirming we were on. I then cleared all outdoor furniture, kids toys, our grill, planters, etc the morning of the appointment. But then JUST before the scheduled time, I received a last-minute text: "Actually I'm going to pass on this work -- it's not something I'm interested in dealing with." I fully understand that a contractor can decline a job. But doing so after multiple confirmations and hours of prep on my end is incredibly unprofessional. This company had every opportunity to bow out earlier, and instead chose to waste my time. I would not recommend S&S to anyone looking for reliable or respectful service.

Steve was great! Earlier than expected and took the time to inspect what I needed and my special…read morerequests. The house cleaning (exterior) and window cleaning looks fabulous. He even told me a service I had wanted wasn't necessary and he wouldn't charge me for it. I will reach out to them again for other needs.

Jason was thorough and so nice. He gave us a good tutorial on our furnace oven and fireplace which…read morehelped us so much as new homeowners. He whistles while he cleans, a true Mary Poppin's chimney man. ;-P

So in the battle between my covered-in-ice driveway and Jay, the driveway unfortunately won. His…read morevehicle did not make it up to my house and we wound up calling AAA to pull him down the hill safely. But despite this 3 hour scary snafu, Jay remained incredibly patient, kind, considerate and professional throughout that ordeal. Once it was finally handled he got right to work on my wood stove and did an excellent job with that too! 5 Stars are not enough in my opinion!!

Erick did the roof inspection with video and explained what was going on with my roof in detail. My…read moreroof shingles were separating and he showed me where the water was getting in and all the black mold in my attic. I was given 3 estimates with different grade materials. Once Louis and his team started the job, they were extremely punctual and thorough and cleaned up so you never knew there was construction on the property. I love my new roof and would highly recommend them.

Good luck getting this company to respond or to show up when promised. I spent 3 weeks begging for…read morean estimate until I found another company that was much more responsible and reliable. I originally called and left a voicemail to set up an appointment for an estimate to get some work done to my siding and attic. Originally, they were very responsive (hence 2 stars instead of 1 star). When I left work and checked my phone, I had multiple missed calls and text messages from them. I texted back the next morning. This is where it became like pulling teeth to make an appointment. No arranging an appointment. They simply said they'd "stop by" the next day. Unfortunately, I have a job so I can't sit home all day. I went to work, came home, and checked my cameras -- They never showed up. I called and left more voicemails. I even tried messaging them thru Yelp. Around 2 weeks later, they texted and said they'd "stop by" tomorrow and look at the job. I sat home waiting. Once again, nobody came. I tried calling. No answer. I got tired of begging. I hired someone else who appreciated the business. If they can't even show up as promised (twice) to give an estimate, I'd hate to see how often they forget to show up after they start a job.

Called to schedule an appointment for an estimate. Left message on machine. Got a call back to…read moregather my information, was told I'd get a call to schedule something. No calls. Someone randomly shows up at my house, without a call ahead. Wearing another company's shirt. My wife informs him that I'm working and I'll be right out. He says he'll go in the back to check. I come out, not even 4 min later, to find he left. No card nothing. Reach out to the company whose shirt he is wearing and they have no record of the appointment for their company, but it was Matt. I reach back out to Arbor Heights, 3 times to get an estimate, nothing. Very poor service.

This is my first time using Arbor Heights Tree Service and I was very happy with their…read moreprofessionalism and attention to detail. The price I was quoted was good and they delivered exactly what was promised. They took extra care to leave my yard clean and after cutting down three trees they walked around the whole property to give me an assessment of any future issues. I will use them again for all my tree needs.

Matt and his crew did a bang up job. They built 3 new doors for our shed, even putting back boards…read moreon them (which the original doors did not have) so they would not warp. They painted the doors, reused any hardware they could (after cleaning and polishing it), bought matching hardware where necessary, and hung the doors so they open and close perfectly. My husband and I are very pleased with Matt and his crew, and we will DEFINITELY be having them back for more work. The doors look so nice, we have to have the whole shed repainted now. lol I highly recommend Matt. He listens to everything you say, makes recommendations, works within your budget, and cleans up everything when he's done. He even gave us the still half full gallon of paint he used on the doors in case we have to touch up anything. Matt is easy going and a pleasure to work with. He's a 5/5 in our book.

I contacted them to install an emergency generator lockout switch and an input on the outside of…read morethe house. They did a professional and clean install but installed the wrong style input box on the outside of the house. After contacting them for over a month and a one star review then they finally corrected the issue. The workmanship was very good but they can do better customer service.

Called back with in the hour. Was at the house with in an…read morehour after phone call. Explained everything he was doing to my husband. To his time checking everything. Then came to me and explained everything. Was professional in answering my questions. Price was less than I thought it would be.

Great service. Steve and other technicians were so great, knowledgeable and professional. Had an…read more"emergency" and they provided great service.