Unresponsive , phone calls are not picked up unless you choose billing extension, messages not…read moreanswered, very confusing process. Staff seems overwhelmed.

Very unresponsive to phone calls and resupplies. The company obviously billed Medicare for supplies…read morethat were not sent to me. Twice sent incomplete resupplies and refused to acknowledge their errors. Difficult to schedule appointments with staff for cpap problems. Staff imposing solutions that are convenient for the company rather than the patient. Not clear that presumed experts are in fact competent. Many nights with bad sleep and unresponsive and unpleasant staff. One of the worst medical organizations I have ever dealt with. Looking for a responsive substitute.

I love the customer service for the staff is most helpful…read more Regarding selection, I have found the options most educational and we figure out together what are my best options. Thanks very much!

Excellent customer service. Easy process for a knee scooter rental. Easy return. Great quality…read morerental.

Haven't been in quite yet as I am exquisitely complicated and it's hard to get out sometimes. I had…read morethe pleasure speaking with David who was so genuinely interested in helping me. he was on top of everything, Making sure the store had what I needed. He ran order through to make sure he could get some of the items that I would normally have gotten across town. 5 Stars and I haven't even set foot in the store! Looking forward to seeing the inside soon!

Always so helpful and explained the difference between one product and another. So polite and…read morekindhearted to people

My initial dealing with this company was positive...but then…read more.. I "rented" a CPAP machine from SleepTech in the fall of 2025. My insurance at that time referred to them. In January of 2026, my wife retired from her job (our insurance source). I contacted SleepTech to let them know I was moving to medicare, and our new provider would be Kaiser Sr. Advantage (who have since taken my machine into their system and are providing supplies). I requested a pay-off amount form SleepTech, paid it, and closed my account...or so I thought. Now they are telling me I still owe a large sum of money, and I am getting repeated voicemails from them (when they've called, I have been busy on another call and unable to answer). When I call back, I am put on hold until I give up, only to get another call, then voicemail, thus starting the process over again. I DO NOT RECOMMEND THIS COMPANY unless you have no other choice (and honestly, the amount they've billed me on rent--now paid off--turns out to be more than buying a machine out-of-pocket would have cost me). Highly UNRECOMMEND!

The sleep technologist in the Portland (SW Marlow) office is great, but the customer service is…read morehorrible. Their customer service is offshore. You can't call the office directly. They never answer. You have to leave a message. They don't call you back. Your doctor gives them orders and it takes them day/weeks for those changes to be made. They also give you incorrect advice. Always check with your doctor to verify what they tell you. Again, the technologist is great, but the problem is the customer service/compliance and the rest of the organization leaves a lot to be desired.

Nice people. I ordered too small of a side guard had to send it back. They promised me a full…read morerefund. They only gave me partial refund.

Great service and professionalism Dave and Tyler are very helpful. Plentiful insight on fixing…read moreminor repairs and installation of products. Exemplary consideration and telephone Assistance.

Service to this location means you get NO SERVICE JUST AGGRAVATION AND LOSS OF YOUR OWN TIME AND…read moreHEALTH CONDITION!!! Danger Zone‼BTW...they will never return your calls...no matter how many messages you leave over several weeks‼ Sadly I must give a star to post my review...

Not reliable. Placed a resupply order weeks ago and the order still has not shipped. Called to…read morecheck the status 2 days ago only to be told that they need new chart notes from my doctor. Did they contact the prescriber? No. Not until I called to check the status. When I asked why I was told "sometimes things just fall through the cracks". I'm now having to clean and reuse my the one trach tube I have left. Tried speaking with a supervisor multiple times and was told they are all in meetings.

I came in with an elderly neighbor with a fixed income. He had a very cheaply made walker given to…read morehim by Medicare. One of the wheels had fallen off and he wanted help to repair it. They could not repair it and they were concerned about his safety. I asked if they knew any resources that could help him get an affordable new walker, the incredibly kind and caring woman went in the back and found a used walker that was in way better shape and gifted it to my vulnerable friend. It brought me to tears and has made a world of difference for my neighbor. He lives alone and is in his 80s. This place is employed by the most caring knowledgeable, helpful woman who restored dignity to my friend. Thank you.

Very nice people, the customer service rep seemed knowledgeable and was able to answer all my…read morequestions I had about CPAP supplies.

The girls here are helpful and do the best they can to help you to find what you need. A lot of…read morethings they can order online just need to let them know ahead of time. Give them a call if you need to find out if an item is in stock or needs to be ordered. I

called this place for work( a large Medical hospital on pill hill) for a mayo stand. I was told…read morethat "no one including us sell Mayo stands if they existed" needless to say I went else where for a typical and standard medical device. how do you not know what a mayo stand is and then proceed to talk at me for two and a half min how I should not be calling?

Shannon was extremely helpful. I was able to take my mom shopping for the first time in forever…read morethanks to this! Perfect solution.

Only Oregon Mobility Solutions could help me out of a huge jam I was in with my son's manual…read morewheelchair repair! We were scheduled to board a plane and discovered that the wheelchair could not tilt back. Without the tilt function our trip was going to be very hard to pull off with a plane ride from Oregon to Denver and then a rental car to accommodate my son's wheelchair. Oregon Mobility Solutions took the wheelchair and repaired it quickly for us with no problems. We will come back for the permanent fix after our trip but for now they got us up and running! They responded quickly and professionally, unlike the very horrible nuMotion outfit in Tualatin. I plan on working with Oregon Mobility Solutions in the future with the permanent fix for my tilting seat wheelchair problem and any other repair. While they don't take Medicaid reimbursements, they have excellent customer service and I cannot put a price on that! Thank you Keith for your excellent and prompt work today. Oregon Mobility Solution's customer service is OFF THE CHARTS AWESOME! Thank you. Thank you. Thank you.