dont walk, run run run away from these a******. ordered a ppi inspection one week ago. daniel…read moreanswered the phone and told me the owner mark would handle the ppi. i said the car was at the dealer not bring brought to their shop. its a 1955 mercedes 300sl. fast forward a week. i call to confirm our appt tomorrow. the owner picks up. first thing he says is he has no idea what a ppi is. he then says he has a very busy day tomorrow and he can make get to it friday. he said to call the dealer and make sure they can get him in 1st thing tomorrow morning. dealer says no problem. i call them back to let him know. daniel answers the phone and says, sorry we dont do mobile ppi inspections. that was the end of the call. these guys are absolute goons!!!!! all these awful reviews are 10000% factual. these guys and mark are worthless people who should never work in hospitality. i was on a time crunch and choose to wait one full week for an inspection. now i have to wait at least a few days for a new inspector to come out. run run run dont walk away from these guys. they are actual flakes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brought my car n for a clunking sound, and advised that " RECOMMEND TO REPLACE BOTH FRONT AND REAR…read moreSTRUTS AND PERFORM AN ALIGNMENT," Despite replacing the fronts 2 years ago I agreed to the repair. Well after replacing them they call and advise my motor mount is the problem, never called back with price for that. Oh, and they said only top quality parts will be used only to call back days later and ask for more money because they didn't know what model my car was when first given a quote and needed to order better parts. Later took it to the dealer and they found only the water pump was holding up the engine, and another $3k fix that they [auto evaluators] missed. No apologies, no refund on making anything right.

We started bringing our vehicles here a few years ago when my son needed a quick safety inspection…read moreto get his car relicensed while he was home on winter break. Benchmark was able to get him in and get the inspection completed within a few hours so we could get the plates renewed before he needed to go back to school. I have always found them to be fairly priced and to do the work they say they'll do. We almost exclusively use them now for our vehicles. We can leave our car/truck the night before and they will have it fixed sometime the next day.

I hit a large tree limb that was lying on the roadway and could not avoid it. Unfortunately, it…read morehit and loosed the engine shield on my Honda. It sounded like a was dragging a large piece of metal down the road. I went straight to my local Benchmark and they fixed it while I waited and didn't charge me a cent! My neighbor suggested going to this place a couple of years ago and I am thankful I listened to her!

I'm done here. Leave oil cap off after change,…read more Tells wife they won't add brake fluid, needs $150 brake flush

Tire had leak. Took to Plaza Tire. They said I needed new tire since walls of tire were damaged. I…read morelooked at tire and didn't see any damage. They charged me 19.99 to get my car and leave. I took to dealer and they put a patch and didn't say anything about walls of tire being damaged.

On Tuesday My mom hit a pothole and her front tire ripped. She had only driven a couple blocks, and…read moreso was able to limp back home on the rim. She wanted to go ahead and get both front tires replaced. Called ahead to Western Tire and Auto and had the car towed to them the next day. When I tell you this business is the BEST business in town, I am not exaggerating. The car was towed to them around 10am Wednesday morning, before noon the same day, my mom was back on the road. They are a blessing. Honest. Fair. Reliable. For a peace of mind, with no regrets, look no further than Western Tire and Auto I go to them for all my maintenance needs. Highly recommend.

My daughter took her car to get a oil change and have the tires rotated. She received a call saying…read morethat her car was ready, and then the guy says, oh, you need a new battery, he then tells her how much the battery would cost, how much labor would be. She said, that's ok, she would have her dad put one in. He then says, well we had to jump start it to get it in. So, I hope you don't get stranded. She has a practically new car. The car started just fine when she left to drop it off! She has not had any problems before she took her car! Then on top of that they did not even do what she originally brought the car in for! After many years of going to this place I will NOT ever go back!

Racists,unprofessional, charged me for service they did not complete. Trained to upcharge by any…read moremeans.

Editing my review to reflect my full experience. Was very happy that Andy Wurm reached out to me…read moreand offered assistance with this matter. This probably would not have been an issue for someone who drives enough to replace tires every 5 years. Great to see the company stand behind their product and service. Bought a set of new tires from Andy Wurm in November 2015. I don't put a ton of miles on my vehicle. Tons of tread left on them. But I noticed that one of the tires developed a slow leak, so I took it to my local service station (I moved to Florida after buying the tires). Turns out 2 of the tires they sold me were made in 2011. So they were 4 years old when they sold them to me. That's roughly half the recommended life for a set of tires. So now I'm having to replace all of these tires 4 years sooner than I should have. No point in saying I'd never shop there again - as I live out of state. But really disappointed.

Quality Auto is absolutely the best auto service around. Have confidence in David and Nick to take…read morecare of your vehicle with professional expertise and fair pricing. Beyond grateful to them. Kaye Birkett

Great work by Dave and his team. Very knowledgeable and communicated well. I appreciate their…read morehonesty and ability to quickly diagnose my car and get in fixed fast.

I highly recommend not going to this shop. Either they're ripping you off or telling you worst case…read morescenario in hopes you'll go somewhere else. In this case we did. My boyfriends car was able to get him to work but then later that day when he went to go home the car wouldn't start. We get the tow to the Master Auto Repair shop where they eventually tell us that he's going to need to replace the entire engine quoted about $7k. I knew this was a bunch of bologna as my stepdad is a mechanic himself. Took the car to Hemann Automotive in Arnold. They came back and said all he needed was a fuel pump for a cost of $800. Way better of a diagnosis if you ask me. Don't waste your time with this place.

This is my go-to place. They have always done an amazing job. And they treat their customers with…read morerespect. They go the extra mile and they don't bullshit you. I've used the Master Auto on Hampton and also the one on Union. They're both top notch. Honestly, I would not go anywhere else. This is an honest business that I totally trust. They will take care of you.

Hello, I had my free service 40 point inspection from AAA. It was about an hour. About an hour for…read morewaiting time. He came back with I needed an oil change my car which was fine,cause I did. When I done 40 point inspection before from AAA. The auto shop always gave me information about what they did on the 40 point they didn't give me anything information on my car...like that my tires are bad or what percentage my tires were, my fluids,my rotors, my breaks and Whatever all my 40 points added up to. That's way only gave them 4 stars. Cause I don't know what they did with my car. The old Gentleman offered me a drink and if he could do anything else, for me I think it was the owner.

Worst business ever! I think all of their good reviews are fake. They told my boy radiator was…read moreleaking, then blown head gasket, ball joints about to fall off, yet the mechanic offered to buy the truck from him. Why? because, the vehicle for as old as it was only had 78000 miles on it. Told him it would cost 1200 to fix the ball joints, thousandsssss to fix head gasket. My boy was traveling cross country and only 18 so he didn't know any better and sold the truck to the mech and got a rental to finish the trip. Sheisty business and Sheisty individuals. Will be contacting better business bureaus on this one. POS business. Wouldn't recommend to my enemies