Very good dental office, great attention to details, friendly and efficient staff and dentist…read more Ron

Dr Warrier is the only dentist I go to due to it always being great, quick, and gentle serviceread more

This review is way overdue, but I'm sending it because I feel it's important to thank people and…read more"spread the word" when you've had a great customer service experience. I lived in Rock Hill, SC for about 3 years, and moved back to VA (my home state) in March of this year. I relocated at a time when businesses, stores, and schools across the country were closing due to COVID-19. Before leaving SC to return to VA, I needed to get a crown replaced, and was able to get a temporary crown before I moved. Because of COVID, I could not get my permanent crown until much later than originally scheduled. Because of the distance I had to drive (6 hours between SC and VA), Dr. Stephanie Boone made arrangements to come into the office to put in my permanent crown on a day she was not scheduled to come in. And my new crown fits perfectly! Thank you so much, Dr. Boone! I will never forget how you took care of me. You were very thorough with making sure my crown fit well, and I appreciated that too. I wanted to give you a big hug before leaving the dentist office that day [back in June], but "social distancing" didn't allow for hugs. So, I'm sending you a hug from a distance today. :) I want to also give a "shout out" to Anna, Danielle, Stephanie (Office Manager) and Leann for top notch customer service! All of you were always friendly, professional, and showed you cared every time I called or had an appointment. I always felt welcomed when I came in for an appointment! You all became my "family" and I miss your warm smiles. Know that I hope you and your families are doing well. Stay healthy and be safe! Blessings to you all, Twana Miller.

In November and December 2024, I paid for dental services for my daughter because we did not have…read moreMedicaid coverage at that time. Even though I told them that we are currently waiting for insurance and cannot afford to pay for multiple services, I clearly said that I only wanted to proceed with what was urgent for my daughter. Dr. Athena insisted on also doing a cleaning and a full dental x-ray examination, just so I would have to pay more out of pocket -- which clearly suited her. She didn't take into account that I only wanted the tooth extraction, the rest we would do once we have insurance. In the end, she convinced me to go ahead with procedures that weren't urgently necessary. But from that moment, I realized that, for them, money matters more than the patient's current situation. In February 2025, my daughter was approved for Medicaid, including retroactive coverage for the previous three months (November 2024 to January 2025). I explained this to the clinic and provided them with the official Medicaid approval letter confirming that my daugher was covered for those months, including November and December. The clinic scanned the letter and told me they submitted the necessary documentation to request payment from NC Medicaid for those visits. They received the payment from Medicaid by the end of March 2025. However, even though three months have passed, they still have not returned the amount I paid. I have followed up with them multiple times, and they continue to delay the refund, saying it will be reviewed by a manager or done at a later date. Despite these promises, no action has been taken. At this point, I am now going to file a complaint with the NC Medicaid Ombudsman and NC Department of Health and Human Services and after that I will go to the Office of the North Carolina Attorney General, which investigates cases where a clinic receives payment from both the patient and Medicaid, and then refuses to return the money to the person who is legally entitled to it.

Looks like a lot of Bad Reviews mentioned here and the Doctor plus the office is least concerned…read moreabout these reviews. After 6 months of bad experience finally decided to put this review out, not sure these matters or not for them. For my kid's last visit, they charged us $150 upfront and then insurance paid them $150, it's been 6 months now with 8 to 10 follow-ups and still money is not refunded to us. Will you provide service without getting paid? so why to hold my money for 6 months? Do I have the option to call Collection Agency and demand for this money? The best part is their Finance manager is never available to connect. One of their team members spoke very rudely as if I owe them $150 and not them. As if she was doing a big favor of answering my questions, constantly cutting my conversation and extremely frustrated that why I don't have to wait longer for their Finance Manager to wake up one day and feel today is the day to release the money. Super Rude. Very Unprofessional attitude & service. Money is there priority not customer. Unfortunately, I have to choose 1 star, ideally it will be zero star

A Dream come true with this office and its staff, very down to earth staff, pleasant, and the…read moreenergy is great, they work together with one another and set it up in such a smooth manner for their dentist who is practicing to complete her work, this is by the far the BEST dental experience for me and my children thus far, so glad we found them.

From the owner: GoKids Pediatric Dentistry is the premiere pediatric dental practice in the Charlotte area,…read moreproviding the best value with quality care.

I just saw Dr. Amiya Cunningham. SHE WAS AMAZING. I am petrified of going to the dentist, I…read moreliterally have to drug myself and usually still I get so anxious and my heart beats so hard, half the time the numbing medication wears off too fast. But she sat down, gave me the shots and I almost started crying -- BECAUSE I BARELY FELT THEM. I was absolutely amazed. Because my appointment didn't start out with pain from the shots, I was able to relax more through out the procedure and the next thing I knew it was over. I can honestly say she is the BEST dentist I have ever seen in my life. Thank you Dr Cunningham!!! You have true talent.

As a healthcare professional of 20+ years, this was one of the worst patient experiences I've had…read more Customer service was poor across the board--front desk, hygienist, and dentist. No one explained anything, communication was minimal, and the overall attitude felt dismissive and unprofessional. Staff were having loud personal conversations outside my room, which made the environment uncomfortable. There was also zero follow-up. I was told to schedule after insurance processed, but no one ever reached out or provided clear next steps. The entire experience felt disorganized and unwelcoming. I've since switched offices, and the difference is night and day. Only positive: I was able to transfer my X-rays. Would not recommend

Very friendly staff. My hygienist was so sweet. Dr. Willis was nice and I enjoyed the conversation…read moreand answers to my questions. I would definitely recommend this office. Thanks Samantha and Dr. Willis!

Dr. Espinol and his staff are amazing. He's been cleaning my family's teeth for years. We can't say…read moreenough good things about him.

I really like the dentist at this practice. The people are friendly and efficient. I also…read moreappreciate an appointment reminder since I make them six months out. Today, I arrived ten minutes before my appointment to learn it was canceled because I ignored their communications. I have been coming to this office since 2020 and never missed an appointment. I do not have time nor want to chase the requested "confirmations" requiring ME to take an action. I am a busy person as we all are. Luckily there are many dentists in the South Park area.

Dr. Newbill told me I needed 4 fillings immediately before at least one needed a root canal. A…read moresealant I received as a child was wearing down and she wanted to drill it out and fill it, which is absolutely not how you handle that. I got a second opinion, because in addition to that red flag, I had not been experiencing any pain or sensitivity whatsoever. I got a second opinion from a former dentist who laughed, asked if I went to Aspen Dental, and told me he did not see ANY evidence of cavities. I filed a formal complaint and was gaslit by their manager who told me all treatment plans are different due to different training and experience. Please beware that this office lacks a moral compass.

love Carolina Dental!!! Especially Dr. Howell abc her staff. from the cent desk to the dental…read morechair to leaving, I always feel comfortable, heard, and well cared for.

I've been going here for years. love the dentist and staff. The front desk and their long term…read morefrom desk manager are rude, they will not file insurance correctly and they constantly place a balance each time I'm come in for my cleanings. I have the very best insurance , even two but they will only file one. Spent hours on the phone with confirming my 100% coverage and still the front desk staff is not about to process insurance correctly. This is going on for over 5 years now. The Dentist her self told me it will be corrected and I will receive my money back that I should never been charged. That was 2 years ago. I will call it a lesson learned, I don't expect to ever get my money back. I'm never going back and I hope you all double check your bill from Carolina Dental so save you a headache.

This place is so unprofessional!!! The doctor literally told us he already had enough patients when…read morewe had been going there for years and the assistant was so rude. My son said the assistant was so rough with him and her hands smelled really bad even with gloves on. Smoke another cigarette.

Today I had the most embarrassing and unprofessional experience with this dentistry. The front…read moredesk receptionist Shannon was very rude, loud and questioned me about a $97 bill that was uncovered by my insurance. I contacted the insurance company and they stated that the office should contact them as there was an error. Despite me sharing this with Shannon she said we contacted you four times where were you then? She had the most horrible disposition I have ever seen. When asking her to move forward and make this right she further stated we tried to make this right where were you then? There 5 other families in the lobby with their kids as she carried on so unprofessionally. She then stated I was going to help you but then threatened me by saying I am not now. If that wasn't rude enough she further brung in a colleague, Denise who wanted to reprimand me as well. I felt disgraced, embarrassed, and as though my business wasn't good enough. The dentist whose job is to care for his patience often has a positive disposition. I can't believe he has allowed such staff to represent his business. The end result is they basically shamed me out the door and did not attempt to make it right. In fact Shannon was complaining from the start that the sunlight was too bright for her. This being the only light that seems to be apart of her ill-mannered disposition.

Located next to Walgreens and Dunkin Donuts. New, clean, and modern dentist office with a friendly…read morestaff. First visit was good with Dr. and hygienist.

From the owner: We are dedicated to providing you with exceptional dental care in a welcoming and relaxing…read moreenvironment. Our mission is to deliver the highest quality and most sensible dental services, to help you achieve greater wellness. Our commitment to honesty, integrity, hospitality, and quality is the heart of our practice!