(This is what's known as a day late and a dollar short)…read more This is an email I replied to (same day received) July 23, 2020; 16 days after leaving my initial review... Alexander Z 12:00 AM (21 hours ago) to jaspony1, Ashley Thank you for your email. I will not reconsider your request. I appreciate your timely request for reconsideration, but I did reach out to your organization with a request for cancellation that included a note that the quality of your services had declined. A remedy was not offered; only an apology and an agreement to not charge me for future services. In fact, I advised you that since retaining your services in December 2019, I was very satisfied with the quality of your services. Unfortunately, the decline in your service quality continued after a new individual started servicing my yard. I am now using Poo Happens for these services. I was looking for a remedy and was not offered one until now. On Thu, Jul 23, 2020 at 9:36 AM Ashley Simonds (cs@cleanpaw.com) wrote: Hi Alex, We saw your 1 star review on Yelp and would hope you would reconsider. At Clean Paw we have no contracts and state you can cancel at any time for any reason, and we really do honor that agreement. Your initial complaint was made while we were away on a family camping trip.(some needed R&R) When we got back from the trip we started at the top of the emails and worked our way down, when we got to your email it asked to cancel and we honored your request. After cancelation, we always ask what the reason for canceling was so that we could make a better customer experience and fix any issues. Also if we get a complaint and given enough time, we as the owners will always go and make a special visit to clean up the yard and to access the reason behind the complaint, so we can remedy the situation and make sure it doesn't happen again. We are a very small family business struggling to keep our heads above the water during these trying times and hope that you would reconsider your rating. Also we would love to have you back as a customer and we are very sorry for any misunderstandings.

Very happy with Clean Paw and have used them through two different owners... The tech always calls…read morein advance so that I can be aware and unlock my gate, Sherman is very timely and professional. I highly recommend this company for poo removal. A poo-sitive-ly GREAT company.

The back yard had kind of gotten away from me after a few weeks of not being able to get out there…read moreand pick up. I was not looking forward to the work needed to get it back under control. So instead of dealing with it myself, I had Poodini come out and do a one time cleanup. The guy was here on time and knocked the whole yard out in like an hour. Left the yard 100% turd free. Would highly recommend them.

I'll be the first one to admit that I never thought I would hire a Pet Waste Company but boy am I…read moreglad that I chose Poodini! I'm currently working on selling my house in Arizona and they were able to get it cleaned up in no time flat! Their customer service is top notch and they are very affordable! I will be suggesting Poodini to all my friends and family that are in the Valley!!

Does an awesome job. Very happy! Professionals and very conscientious. Backyard always looks great.read more

I contacted Poopy Do regarding service in July 2022. Service started either end of July or…read morebeginning of August. For at least the first month I can say they were coming out as scheduled, as I checked my dog run regularly. However, in November, my housemate notified me that it looked like the dog run area had not been cleaned recently. I went out to take a look, and it did appear to me that there was more waste than would accumulate from my one Chihuahua in a week. I cleaned up a bit and decided to give it a couple of weeks; with holidays I thought perhaps services might have gotten delayed. However, by mid-December, it still appeared that I was not receiving service. I emailed the company at the email address listed on their site on December 17. I did not receive a response. 2 weeks later I checked and the dog run was still filthy. I tried to call them and no matter the time of day, I just get asked to leave a voice mail (I believe the mailbox was full) or "sent to a representative" and then disconnected from the call. I emailed again on December 26, asking for a refund for 3-4 weeks' worth of service fees, a confirmation of cancellation of service, and a confirmation that no further funds would be withdraw. I did not receive a reply, and charges continued to my card. At this point, I wrote my initial Yelp review and filed a complaint with the BBB. The BBB closed the complaint, stating they never received a response from the company. One of these two finally triggered a response from them, however. Please note that items in quotes below are taken directly from the email communications I received from their public email address, info@poopydoo.com: The header of the email read "Official Notification to Cease Desist & Remove All Social Media Reviews Posts & Complaints per Libel Slander Defamation Harassment & Extortion Agreement Terms" They claimed that the photos that I provided to the BBB were fraudulent and were "from many months ago." The two photos that I sent with my complaint are still on my phone, and were dated in November (when I was first alerted to the problem) and December 2022. They demanded that I remove all negative complaints by 9pm that day (January 12), and (not or, but AND) agreed to an "upfront $350 Admin Processing Fee". A refusal or failure to do so would be considered "agreement to FULL Financial responsibility, including...an upfront $350 Legal Processing Fee plus a $25 Daily Verification Service Fee until it [the reviews] is removed. They stated that any disputes or chargebacks initiated with my bank or the card processing center would result in a "$50 Credit Card Dispute Processing Fee". Lastly, they stated that a failure to do so would be sent to their attorney and that "any unpaid fees plus interest will be added as an additional lien on any and all properties, vehicles, boats, etc. (owned, rented, leased, etc.) as well as will be reported to all three credit bureaus (Equifax, Transunion and Equifax) and released to our Collection Agencies for collection as current and/or new addresses are transferable." I replied to this message. I offered my opinion on the company's statements, and reiterated that they confirm cancellation of my account and that no further funds would be withdrawn from my card. The following day, after "speaking with counsel", they claimed that what I was doing was "extortion and unlawful", but that were advised to make a one time settlement offer. The terms of that offer were: "1. Immediately Remove All Reviews Posts published on any medium and platform 2. Withdraw in its entirety your BBB Complaint and any other complaint(s) thereof 3. All has been resolved satisfactorily and that no further action of any type is needed or will be taken (including by not limited to social media and so on) 4. Send Email verifying all has been done 5. Amicably both go our separate way agreeing not to bad mouth each other in any form" This was sent to me on Friday, January 13, and received around 2:38 PM MST. They requested that I reply to this by 5:00 PM the same day. Given that this could, according to their own statements, result in a potential lawsuit with me as defendant, I responded and let them know that I would review the offer, and that I would not be able to respond before the requested deadline as I also wanted the offer reviewed by legal counsel. That occurred today. Based on advice from my phone consultation with an attorney, I will not be accepting the offer. Nor will I be removing my review, as I believe wholly that what I have laid out here is truthful to the best of my knowledge, and a large portion of it simply restates the company's own communications to me. If those terms are taken as a negative by the reader, know that you are just reading what the company's policies are, in their own words.

I have had Loren's pooper scooper service since my husband passed away two years ago. They are…read moreamazing to work with, they have been here rain or shine and do a wonderful job. Diana is so lovely and I highly recommend them if you need this service. As one of the reviewers mentioned, I do not understand, what the second reviewer was talking about. If you contact them, they contact you back immediately and before they come, they let you know they're on their way. Great company great service!

I thought this is something I'll never use, then low and behold, an incident happened in my life…read morethat left me devastated and unable to take care of such a simple task as cleaning up after my dogs. Well, a few months went by, and although I had good intentions, it seemed like I just couldn't bring myself to go out in the yard to clean up. I googled a few places, and Loren was quick to respond, explained her services and prices, and then set up an appointment. I was NOT disappointed at the great job that she did. I can totally recommend her services and although there were some negative reviews, she and her service are not to be denied if you have a pet waste problem. She was professional and I was very pleased with the results. She will be on my A-list, and you all need to give her service a try, you will not be disappointed!

I am no longer able to physically traverse my property since it is an unlevel lot located in the…read moresouth part of Prescott. I called Sccop & Skedaddle's phone number and set up an appointment for someone to come out to see if they could help me. I met Jordan this morning to show him our property and explain property area. Jordan went right to work and meticulously cleaned waste, even when the waste was hidden by pine needles and pine cones. When the service was completed, he showed me the results of his efforts. The yard looks great and I will be using this service on a regular basis. I am very satisfied with this company.

From the owner: Pet waste removal made easy…read more We help homeowners, HOAs, apartment communities, and commercial properties stay clean, safe, and odor-free without the hassle. Our team handles everything from routine yard cleanups to full-service pet waste station installation and maintenance. Whether it’s a private yard or a high-traffic community space, we keep things looking great and running smoothly. We scoop, haul away all waste, and offer optional sanitizing treatments to help reduce bacteria and odors. No mess left behind, no extra work for you. Reliable service you can count on. We show up, do the job right, and communicate every step of the way so you always know your property is taken care of. Flexible options available: Weekly, biweekly, or monthly service One-time cleanups Commercial contracts and custom plans Serving Prescott, Prescott Valley, Chino Valley, Dewey, Mayer, and surrounding areas. If you’re tired of dealing with the mess or getting complaints, we’re here to help. Request a quote today and take one more thing off your plate.

Communication was easy, they arrived right on time the day of, and we felt that both doctors were…read morevery gentle and respectful with our dog. They also encouraged giving him lots of treats, and sedated him in advance before shaving his arm and placing the line, which is not the same experience we had earlier this year with our cat at our normal vet office. The vet office shaved her and placed a line while she was awake and fighting them, so this was a very nice change, and ended up being about the same cost as going into a vet office. They made a tough experience a lot easier.

Professional patient caring ! We had them here today to…read morehelp our Doxie 18 years old pass the rainbow bridge . And they were beyond amazing.. Having someone come to your home where your fur baby can be comfortable meant everything to us . We had plenty of time to say our goodbyes and they gave us plenty of space .. It's the hardest decision we have ever had to make even tho it was the right one .. And this company made it much easier to handle this time in our life .. Thank you to the team for being there for us and our family . Especially caring for our Doxie Slinky ..

I have been bringing my dog to Petz Place Grooming and without any notification the price jumped…read more$10 and the service hasn't changed not getting anymore for your money and it was just a great surprise that it was now $$75. I know that I was told that there's new management there but for customers that have been coming there for almost 3 years you would think that they would have introduced themselves and then maybe the next time you came in told you that the price was gonna be higher.

I've been coming to Petz Place for a few months now for my pet supplies. The storefront hold many…read morehigh quality brands and products. I think it's very convenient that they're rearing up to create a one stop shop type of location for many animal needs. They recently started up a low cost veterinary clinic that is actually ran by the owner, Ryan and I'm honestly surprised it doesn't have more popularity.

I had such a great experience at the Sarival Lovet. When I called to make an appointment, I spoke…read morewith the sweetest young lady, Jaira who walked me through my options and any questions I had. She was kind and so helpful. When we got there we were immediately brought into a room. We had Dr. Emma Heffernan. She was kind, calm and understanding. She really helped my dog Penny and I feel at ease. She handled Penny with love and care. Dakota also helped to assist with my dog Pennys needs. She also really put us at ease and was very kind. We had such a great experience. I highly recommend Lovet Sarival.

So thankful for the staff at this location, they were able to work quickly to find out my pug had…read morean obstruction and needed surgery quickly, Dr. Hindley and Dr. Heffernan were both so patient and caring with Hatchet and very detailed when explaining everything to me. I appreciated the follow up checking in on Hatchet and the good luck wishes for him when they sent him over to one of their other locations that had availability for same day surgery.