I set up an appointment 2 weeks ago. The online system asked if my dog had any health concerns. He's an older dog so of course he has a health issue and I declared it as I should. Today, a few hours before our grooming appointment I got a voicemail from a number that looked like spam that showed as Food Fo Dogs. The voicemail said that our groomer called out today, but that since our dog has a health issue (that is age related and not contagious) they would rather we take him to our vet to be groomed. Our vet does not groom dogs because she has more urgent things to attend to. I am beyond angry because they had the information about our dog for a couple of weeks and couldn't bother to call to discuss his health issue, rather they left me hanging at the last minute and now I have to try to find another more professional groomer to get him on the schedule. I can now see why they have only 2 stars, they are beyond unprofessional. Just so you know Petco, you won't have any of my business, this doesn't just impact your grooming salon. And maybe be a bit transparent with your phone number and we could have had an adult conversation about this. read more

So made an appt online and was told to stand in line for vaccines....than doesn't make any sense They need to work on this system Either make it 1st come and you stand in line or appt Can't have both read more

TAKES FOREVER TO GET AN APT THEN THEY TURN YOU AWAY BECAUSE IT WAS PASSED GROOMING DATE my sons under Hospice care and tried to find a mobile groomer to no avail! Now that all the mobile grooms "were to busy" still blaming COVID! We tried PETCO who were weeks out then turn us away because she's matted!!!! She wasn't when I called to make the appointment she's been there before they knew her!!! DO NOT TAKE YOUR SHITZU TO PETCO read more

Petco - POOR LITTLE MAGGIE MAY SENT AWAY FROM PETCO BO FAULT IF HER OWN - Pet Stores Near Me - Goodyear, Arizona

Great experience using this store. Lots of friendly staff, stocked items, clean store. Online orders have been easy to purchase and pickup read more

Petco - Pet Stores Near Me - Goodyear, Arizona

horrible worker. the aquatic specialist is a rude person with not much knowledge about fish. cursed at me and called me an idiot. refused to sell me fish because he had a species marked wrong and I pointed it out. the tanks are dirty and filled with dead plant matter. and almost all the fish I have bought from there have either died or got ick. the manager Raeann of the store is extremely rude and mean. she doesn't care about the clients at all. do not recommend this store at all. go to the 99th Ave location. read more

Had a good visit and was able to SPOIL my new Grandpuppy! Then after spending over $200.00 they wanted to charge me .10 cents for a bag. How Kalifornish and petty! read more

Deserve no stars. Worst Customer service I have ever received. I have been coming here for years. I am discussed with the behavior of this staff. for the vet that is working today If you don't want to service animals find another job!!!Schedule my dog for a 2:15 vaccine and was 4 minutes late due to a car stopping on freeway. Received a call from staff at 2:27 made aware of issue she stated ok we will see you when you arrive upon arrival 2:29 stated the Veterinarian had left. told the vet was unable to wait 4 minutes and I need to reschedule. Shameful. Professionalism thrown away these days. business does not have time for their customers. read more

Petco - Bad customer Service - Pet Stores Near Me - Goodyear, Arizona

See all

Please don't take your dog to the VETCO Clinic here. Dr. Amber Fuller and the assistant Faith, are very rude and unprofessional. I've been to the clinic about 4 or 5 times to get my pup his shots. 1st time we paid for the bundle and they "forgot" to give my dog the Lepto shot. Which we specifically wanted because we are outdoors a lot of the time with our dogs. My dog is a Doberman and they are known to have their tail and ears cropped. Dr Fuller made comments about my dogs ears and was surprised that they still allow that saying poor thing. We have had the assistant Faith check us in almost every single time. On the last visit which was today. I had my nephew with me and my pup. We walked in there was a husky barking at everything. We get in line in the aisle and this husky kept barking at every dog. So of course my pup is going to bark back. This is a clinic and a cheaper route for most people so usually you have to stay in a line in the aisle where there are multiple dogs around you. I don't have any issue with that but what I have an issue with is Faith singling my pup out of the mix. I was in the back of the line and Faith the assistant went all the way around the aisle to tell me to please move into another aisle. I was honestly shocked because multiple dogs were barking not only mine. The husky in the front of the line was causing the issue which was already next to check in. But I agreed and went into the other aisle where she said to go. And as I'm waiting with my nephew and pup multiple people are getting in line and getting checked in. I'm pissed at this point! I had move myself into the front and stare at her to realize hey what about us for her to finally come by us and continuously apologize. She checked us in and then proceeded to tell me. "Im sorry but is there any way you can go back to the spot you were waiting before and I'll just have to doctor come get you?" Like what! I have never had any issue before with my dog sitting in line with every other dog but this by far was the worst experience I have ever had because of her and Dr. Amber Fuller. I was already annoyed and irritated at this. And what topped the cake was when Dr. Amber Fuller came and got us and told me that on my account it looks like my dog was put down as Very Aggressive and Very reactive! I was like you gotta be joking as my dog was giving the vet tech kisses. Then she kept apologizing after I said well that is really good information to know. She said well it must have been a mistake and I'll just delete from your account. Thank god it was my pups last visit with them! It seems they can't handle large dog breeds even if they're puppies otherwise you might just get an opinion when you didn't ask for one. And yes I did call to make a complaint but they were also useless they said they would just add a note to my account. Petco is an awesome store but I don't recommend taking your dog to there VETCO clinic. Will be going back to Tractor Supply for there yearly shots. Shame on you Dr. Amber Fuller and your assistant Faith. Do better! read more

Petco - Pet Stores Near Me - Goodyear, Arizona

I regular go here as I'm new to fish I like getting help from sully he's very informative and I've noticed when I'm there I'm getting help from sully another sales associate by the name aerial comes up to him to send him to do stuff as he's helping me mid conversation mind you I'm the only person in the fish area no one's in the store I have waited to be helped by aerial she will help others and take long I just wait for sully it's hard to try and get information when she sends him to go do stuff everytime I see this happen he actually owns fish so he's the only one in there actually giving you first hand information I see when he try's to help me he looks worried as if she will send him somewhere else I'm just trying to buy fish he's helping me so when he walks away now I have to wait around aerial isn't going to help read more

I have my pet groomed about every 6-7 weeks at her previous groomer. We moved from another state so we needed a new groomer. We chose to utilize the grooming services here at Petco and wow! 3 hours to wash and trim my small 12 lb dog. Mind you trim, turned into a hacking of her in all part of her body. Previous groomer took max 50 min and was done beautifully and they actually get your dog in at their specified appointment time. Here they schedule in 15 min intervals it appears and youre pet sits and waits and waits for thier scheduled time. Then the groomer tending to my dog is also the front desk checking in every dog every 15 min and my dog takes 3 hours. What a joke, and for 80$ after tip, no teeth brushing either. No more. read more

Why would you have prices that are 3 times the exact same item is on your website? Website lists the kennel as $39.99, get to the store and it was $120. When I ask them about it they say that is online only special. Website doesn't say it is online only. This is why big box retailers can't keep up. No continuity from website to brick and mortar stores. My solution, went to petsmart online, ordered online for $10 more and recieved a 5% discount for picking up in the store. This is how it should be done. You just lost a customer for life. read more

Petco - Price advertised does not say online only. - Pet Stores Near Me - Goodyear, Arizona

if you love your dog don't take them here for grooming. I can't believe I didn't see the reviews for this place sooner. They are all true. It was super close to my house but I'm even switching my dog food to not support this place read more

I would not recommend this store for dog grooming. I brought my 2 year old doodle in about a week ago for a bath and haircut. He did have some matting and we brought him in knowing he would need to be cut short because of this. When we picked him up he still had patches of matted hair on his body and his feet were not trimmed properly. We had to bring him back inside to fix this. He also had red cuts all over his body. These turned into sores that grew and bubbled and then popped, each sore spilling pus and blood. This happens when the skin is irritated and and then contaminated by a fungus. (Post Grooming Furunculosis- Large-breed dogs with thick wiry or short coats may be more commonly affected. The skin lesions on the neck, back, and tail are often painful. In thick-furred dogs (ex. German shepherds, Labrador retrievers, Golden retrievers, Welsh Corgis), the red, crusted, oozing lesions may be hidden by the fur, so shaving is sometimes needed to better visualize. The majority of patients feel systemically unwell with lethargy, fever, and sometimes, gastrointestinal signs. These systemic signs develop because of toxins released by the bacteria in the skin.) on top of this, he displayed other symptoms including bloody diarrhea, fever, and vomiting. This can be avoided by disinfecting grooming equipment regularly and dumping soap daily that has been diluted with water. Tools should be dried completely. Overall, on top of the grooming cost, we spent another 500+ at the vet for treatment. I would avoid this place for grooming at all costs. read more

Avoid petco clinic at all cost! Don't know who they bribed to get their advertisement placed in every Maricopa county rabies notice, but the county should stop endorsing them. Made an appointment for my pets shot, notified them I was waiting outside (as directed), received a text "yeah, you are next". Went in to the reception area and the receptionist was welcoming a walk in. Took about five minutes, then she looks at me and says you're next. Why the fuck have an appointment if you are going to be placed after walk-ins? I can go to my vet and get a three year shot for $25, or go to this crappy place, and pay $22 (plus a $6 add on) for a one year shot. Easy decision, avoid Petco! read more

KIT helped us out. She did a great job assisting us with picking fish and then making sure we had all the right materials for setting up our fish tank. It looks beautiful and the fish are all doing fantastic. I appreciated her patience in explaining why certain fish I wanted wouldn't do well in a tank together and directed me to better "tank mates', even though the fish I wanted were more expensive. Saved me from having to deal with fish aggression, which I guess is a thing. I appreciate the honesty and not just trying to make a sale. I will go to this Petco for all my pet needs. read more

Avoid this one very young immature adults working here. They also seem to be out of stock on items all the time. I went to the register to buy special perscription only cat food. The cashier acted like I was speaking another language. She got another more knowledgeable person to help that. That person gave me the run around and said I'd have to go to Persmart to buy this cat food. I told her no I've bought it here before this is why I have this perscription card from my vet. She kept insisting that I couldn't buy it at this store. Finally after driving me crazy and putting doubt in my mind about this perscription card and me thinking I may have to call my vet. She finally says look I've only been working here 3 days my manager is on lunch I don't know how to do this. If you want to buy this your going to have to wait till my manager gets off of lunch. I could of delt with this better if she would've been honest and said this in the beginning instead of lieing. I told her that and I told her I'd be calling corporate. She told me GO FOR IT. I use to come and shop at least once sometimes twice a week at this store. I will never come to shop here again!!!!! read more

One lady told me that PETCO IS BETTER That makes me laugh because every time I come here every employee are rude and they look at you like if they are better than you. First of all fix your attitude. PETSMART IS BETTER GUYS, petco is expensive. 35lbs dog food for like $77 PetSmart has it at $59 read more

Leslie at the register was so rude, gave me a dirty look after I appropriately corrected her about their new additions within their aviary. When you try to upsale an item next time Leslie, know that those green birds are monk parakeets and not conures. Ruined my evening with her slow service and lack of energetic energy at the register. Waited in line with a gentle man for ten minutes for her to appear from the back rooms. What a waste of time. Hire some young, energetic people instead of old geezers, thanks petco. read more

Rude employees. Actually a little demanding and spoke down to customers. I honestly left my purchases at the counter and walked out. I'll never be back and will happily drive to the pets mart off the 303 from here on out. My is blown read more

I recently adopted a mini poodle and have never had a little dog before so I am not used to going to a groomer. I took her to a groomer that charged a fortune and didn't do a great job on her cut. I decided to give Petco a try because it is close to home and their prices were reasonable. My groomer Laura did an amazing job! She was patient with my dog, who is a rescue and very easily scared. She listened to what I wanted and did exactly that. I have also started taking my older lab to her for the de-shedding treatment and regular bathing. I am absolutely amazed at how much his shedding has decreased. It took a few times before I started to notice but now I won't go without it. If you are looking for a groomer who will treat your furry kids with care go see Laura. I can tell she genuinely loves dogs and will treat them right. read more

Petco - Thanks Laura! She looks adorable! - Pet Stores Near Me - Goodyear, Arizona

Its 5:53pm and all I needed was an E-Collar I called made sure they had them and the lady was like ya ya we have them but we close at 6? Ok I didnt ask wen you closed. Against traffic after picking up my dog at the vet from being neutered I show up with almost 10 minutes left and they LOCKED THE DOORS!!!! I am furious this is BS and I hope it goes to corporate I work customer service and when we close at six and someone walks it 10 till OUR DOORS STAY OPEN. I suggest you the managers enforce and maintain the policies that are given to them. Or is this a free for all? Yall represent PETCO this may not be a lash out at the company but the staff is trash check your stores! read more

Weevils in their pet bar treats! When I tried to return a bag of treats crawling with weevils, I was told "that's just a common problem with that product." Really?! Since the bugs didn't appear immediately, it means the treats contain the eggs. Not something I want to feed my dog or bring into my house. After a hassle to return them, I was scolded by the cashier that they would allow the refund "only this one time." Not a problem since I'm never returning to the store, especially after I saw they refunded me at $5.99/lb and I had originially paid $8.99/lb. read more

I love Janette at Petco, Ezra is not the most lovable with "strangers" however Janette is great w him! He is a German shep mix so she also does a great in the dished department read more

Petco - Ezra after his Groom day! - Pet Stores Near Me - Goodyear, Arizona

Kathy at Petco did a great job with our Myndi today. We had to reschedule at our other place and they were backed up so we decided to use Petco. I can tell you it was a good experience. The prices are fair and unlike Pet smart, they don't need to have your dog for 6-8hrs. Within 2 to 3 hours she was done and looking great. I appreciate Kathy taking care of our little one. read more

Staff are rude, managers are useless, Store was a mess Went in to get feeder fish. Most of there fish were sickly and had ich. Would avoid this store read more

Did not like seeing the young groomer yanking on the dogs fur over and over so rough. Small brown dog felt bad for him. Two young girls working in there looked unhappy to be there. Please try somewhere else for grooming. read more

Grooming Salon is horrible. Cut my friends dogs ear so bad to where the poor pup had to have STITCHES. WOULD NOT RECOMMEND AT ALL.

DO NOT TAKE YOUR DOG HERE FOR GROOMING! My sister's dogs ear was cut so badly, Petco had to take the dog to the vet for stiches! The dog had to be put under for surgery! Not only that, but the manager was extremely RUDE about the whole situation! They also claimed the ear was cut from a comb - seriously?! Is the comb made out of razor blades? So yes, they were also dishonest about it. Horrible experience with horribly, rude customer service, from a manager of all things!!! This dog is small, gentle, mild, and meek to top it off! NO excuse for this to happen, or the attitude that came from the manager!!! read more

I have never in my life been in a pet store this dirty the poor kitty's had no food or water. The litter box looked and smelt like it hadn't been changed in a week. I used the restroom omg it was so disgusting was surprised they had hand soap but no paper towels. The floor must of had a lot of pet hair cause my vehicle rug was covered in hair so gross I will never go to this petco again it needs to be shut down. read more

buahahahahaha 5 stars for crackin me up! Mind you I had to HUNT down the dude for help. I'm 1/2 deaf (guess what the other half is), so I'm not one to talk... but throw me a bone! 15 feet away: "Excuse me" 10 feet away: "Sir" 5 feet away: "Hello, sir!" 3 feet away: "HEY!" then he finally semi turns, glances at me and asks what I want as he turns back to straightening stacks of rodent nesting materials. "Do you have this dog food in a bigger bag?" I kid you not, this was his reply: "Not at this PetSmartt. Other PetSmarts have it, but this PetSmart is different from the other PetSmarts. You may want to check another PetSmart, but this PetSmart only carries the small bag." At this point, I knew I had a quizzical look on my face. He was so serious, I couldn't laugh, but I had to glance at his badge to be sure he was in the right store....PetCo TEAM LEAD. Priceless! hahaha read more

On 4/22/16 at around 6pm, I walked in to this store off Pebble Creek Pkwy to check on their Vetco for dog vaccines. I went to their restroom and is one of the worst restroom I have seen locally. They have a sign on the restroom that "THEY PRIDE THEMSELVES" for having a clean and supplied restroom. This restroom was disgusting, I'm sure it was clean in weeks. The toilet had a black ring inside, pee all over, floor was dirty and no toilet paper. But they pride themselves. Check the pictures I posted. read more

See all

Kathy did an amazing job helping me and another customer find the right products at the same time lol. I've never shopped for dog boots before (for desert hikes), and she helped Tucker and I find the perfect size and fit. He's doing great and not looking near as awkward as I would have expected haha. read more

Petco - Pet Stores Near Me - Goodyear, Arizona

0 stars if it was possible. the workers are rude and uneducated. went in tonight for a few shrimp and snails for my fish tank and instead of getting any help or asked if i needed any the same employee just walked on by me 12 times. not a single word said. i waited 20 minutes before sending my fiancé to get some help. the employee who came was extremely chipper and happy to help him but immediately lost her smile when she saw he was with me. instead of keeping that same attitude or something even remotely close she was extremely rude to me. grabbing things aggressively and asking me "what do you want?" extremely rudely. exact words too. resulting in me not buying anything and just leaving. i drove 30 minutes out of my way just to be treated like garbage and end up not getting what i needed all thanks to some amazing employee. maybe train new employees to be nice to everyone and not just peoples boyfriends/fiancé's. she probably wouldn't be so lonely and need to flirt with other peoples if she was nicer. basically i'm never coming back. petco lost a customer. tl;dr: petco employees are rude to females but will flirt and be nice to their fiancé's. shop local not chain. f--k petco. read more