When I moved here from another state, I was referred here by a co-worker. My dog has always looked amazing and the quality of the work has been great. Today I dropped off my dog at 2:30 PM. I got a phone call at 4:57 saying he was ready to be picked up. At 5:30 I got a phone call and I said I was on my way. I asked what time do they close and she said they closed at 5PM. At 5:50 I got another phone call and I suggested that they should tell customers that they close at 5, and I didn't know they closed at 5. She said "not my fault" and HUNG UP. Almost 9 years of my business - gone. Their YELP page says they close at 6PM. So does their Facebook page. So yes, it IS your fault. read more

Doggy Day Spa Grooming - Pet Groomers Near Me - Oswego, Illinois

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Took my Yorkie in to get his nails clipped last week and the young girl that took him in back cut way past the kwik and didn't even bother to let me know. The only reason I found out was because I bathed him the next day and noticed a way too short, stubby nail covered in Kwik Stop Powder. I get it, mistakes happen, but at least be a decent enough human being to let the pet owners know. Smfh read more

Like another customer has written, my dog was cut up by this groomer as well. I have taken him here for a few months and never had any complaints. But recently the woman that works there seemed a bit drunk when I went to pick my dog up. I didn't think anything of it, since my dog was already done. Fast forward to the next time I bring him, all seems well until I pick him up and he has 4 cuts placed around his belly and under his armpits. He has been shaking and in pain since I picked him up. Contrary to the other person whose dog was cut, they didn't tell me. I had to figure it out after a day of wondering what was wrong with him. I will not be bringing him back. read more

Doggy Day Spa Grooming - Pet Groomers Near Me - Oswego, Illinois

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The very unfriendly man would not honor his prices listed on his website. He said "oh, we changed our prices". I'm sorry but isn't false advertising illegal? He was not nice at all and rolled his eyes at me. The place seemed dirty as well. My first and last time here. Stay away. read more

Ongoing issue of inconsistent pricing. Fees for services posted are different than the ones the owner charges at time of service. Their website is also reflective of this. The owner gets pissy when questioned. Other than the pricing discrepancies and attitude from staff, it's an OK place and gets the job done. read more

I take my 4 dogs to Doggy Day Spa. 3 SaintBerdoodles and 1 Saint Bernard. my dogs require a lot of maintenance and Doggy Day Spa always delivers. The owners are really kind people who genuinely love dogs. I'm happy I found them. read more

Doggy Day Spa Grooming - Pet Groomers Near Me - Oswego, Illinois

I had a great experience here. My first time, and the staff was kind, attentive, helpful, very accommodating, and very customer service oriented to say the least. I highly recommend this place for self dog wash facilities. This place is very clean. They also have grooming services available as well. Very reasonably priced too. Thanks. I will be back! read more

If I could give this place 0 stars, I would. To be clear, I have been taking my dog here for years. We've never had too bad of an experience and the owners were always very accommodating. However, not too long ago we took our dog in for a typical grooming. She is a 10 pound maltipoo that has curly hair that can get quite matted. We understand that it can be a bit of a hassle for the groomers but, like I said, there was never a bad experience. However, our most recent experience here was the worst thing ever. For some background, my dog is 11 years old. She has major arthritis and anxiety when it comes to her age. But, since we've been taking her here for years, we didn't think we'd have a problem. We drop her off and all seems well. However, we get a call a couple hours later about how one of the groomers (the male owner) cut her. Now we thought it would be a simple cut that happens sometimes since that was what we were led to believe from the groomer himself. But when we pick her up, we see on her right arm is a gash that has torn through her skin. Obviously we're incredibly upset by this but the groomer explains that it's not even that bad. I will include pictures in this review since it actually is very bad and gruesome. Her skin has been cut so much that you can see a tendon/possible fat underneath. She is also in constant pain since the cut is near an arthritis spot for her. I can safely say we are never taking her back here and I implore everyone that cares about their animals to never bring them here. They showed no lack of care or regard for her safety and her cut is barely healing. We may even have to take her to a vet. read more

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Been taking our dog here since he got him. They are great with him and do an amazing job. The staff is always willing to answer our questions and recommend what our dog may need. read more

Took our dog here for grooming and they nicked his elbow which had split open about an inch long when I picked him up. Immediately took him to the vet and they had to stitch up the wound. The groomer didn't charge us and also reimbursed us for the vet bill which was appropriate but they also should have called us to let us know what happened right away. Even when they called to tell us he was done they didn't mention it?!?! read more

I've been taking my dogs here for years!! My oldest dog just turned 15 and she's been going there since she was 8 weeks old. I love the work they do!! read more

If I could give 1 star I would..... My story is different.... I was the Uber delivery person to this facility. First of all, an address was entered. No mention whatsoever that it was a business. When I left the restaurant, GPS said it would take me 17 minutes. When I find this shop I go in and the rude Female While woman with long stringy hair asked me what took so long?!?! She goes on to say, FIVE guys is RIGHT across the street!!! I look at my phone, um NO ma'am you ordered from the Five Guys on Rt 59/Cantore!! I try to show her but she didn't want to look at it!!! She just says, just give me my food I need to eat!!!! Before I pulled up, I thought, awesome a new groomer that I've been looking for!!!! After leaving there and reading these other reviews, I'll pass. If there's one thing I hate is someone getting ignorant when THEY are in the wrong...... SMH!!!!! read more

We've taken our dog here a few times since it's very convenient to work and we've been very impressed. I'm pretty skeptical as I've had some bad experiences at other groomers - including one that resulted in several vet visits - but this place is great, efficient and the groomers are very friendly. I would definitely recommend to others based on our experience. read more

The place is disgusting. It's filthy. And not just regular hair from grooming dirty. I'm talking about dirt from years of accumulation. It looks like they haven't properly cleaned the place ever. They let the dogs roam free, which is potentially dangerous. I brought my dogs in for a nail trim and the guy just did them right on the mat out in the lobby. On the dirty mat out in the lobby. He cut the quick on a couple of nails, so there they are with an open wound on a dirty surface. Not hygienic AT ALL. I will never bring my dogs back there ever again, and I would never recommend this place to any one ever! read more

I have been bringing my 3 dogs here for more then 7 years and there always polite and very professional. They always do an amazing job on our Maltese's and have never had a problem. read more

This is a horrible grooming place. They nicked the back of both my dogs elbows. My dog came home very traumatized and she's only a year and she has never acted like this until now. The lady was rude and ignorant towards me and she tried to over charge me. She must have been rushing to groom my dog and was mean to her. I just was my happy puppy back! Please nobody take your dog here they will traumatize them. read more

They are awesome! Our dog angel is a regular princess that gets groomed for the past 10 years!

Staff was helpful and willing to take our pitbull when I expressed concerns with how she would react (she is a rescue and I was unsure of stressed the situation could make her). The staff calmed my nerves and did a wonderful job (yay to a non-stinky dog)! The price was extremely reasonable, I received a full service for the same price as other grooming places in the area charge for just a bath. read more

I have been bringing my Yorkies (Snickers and Eevee) to Doggy Day for several years and have been very pleased with their grooming. I ask for custom cuts and Doggy Day always provides those for me. My dogs look great afterwards. Recommend them! read more

Everyone who works at this shop is amazing! Very friendly! They love my dog and take great care of her and even remember details about me and ask me how things are going for me when I call to schedule appointments. I would highly recommend them to anyone who has a pet who needs regular grooming! read more

My retired AKC CH.. Lhasa, has been going to Doggy Day Spa for grooming every 8 weeks for several years with Phil, and he always comes back beautifully groomed. I recently brought in a 10 month old Lhasa who was in long show coat, prior to going to his forever home for a professional "short doo", I was extremely pleased with his adorable cute fluffy puppy look done by Janine. I highly recommend Doggy Day Spa. read more

don't take your dogs here. they can't tip delivery drivers? so why take your animals to such rude people ?

They did a great job on my wired hair terrier and staff was very friendly. Very well priced! Would definitely recommend this place to all!

I take multiple dogs there and they do a great job. Good people ,good grooming and they keep the pricing appropriate. Recommend!

I absolutely love the care and grooming at Doggie Day Spa. I know my Oscar is in the best hands and he always comes back to me looking so handsome. They have given us the best customer care and we are extremely happy with their services. We also love the Dog pet wash station for our larger dog (boxer) We give the 5 stars because of the excellent customer service, care, accommodation, and down to earth people. Karen and Russ Ginn read more

I've had my dog groomed here in the past including my previous deceased (r.i.p. 04-04-13). My baby was groomed here 06-05-14. I called at 9.50am on 06-17-2014 & asked for the OWNER/MANAGER who answered & is a MS. JANINE EBERSOLE. What occurred was, the groomer nicked around my baby's anus & didn't tell me. And no, his hair wasn't matted (she tried to pawn this off on that possibility). What I thought was a tiny smidget of poop turned out to be a scab that wasn't there before. I noticed it the same evening as well as irritation also around his anus. He has NEVER had that kind of redness/soreness or bleeding there or on any area of his body. I should've taken a photo immediately & didn't. I didn't call them sooner, because I really didn't think it was anything that may have required medical care. I didn't want to "point the finger" & allow this to attempt to ruin my day. Then about a week later, the area around his anus was dripping blood from two small lesions. When I called today 06-17-14 @9.50 am this morning MS. EBERSOLE began by listening to me but (to make a long story short w/o me even using profanity) wound up hanging up on me. She had the NERVE to summon an a POLICE DEPUTY, who called me on my phone 'restricted', to her actual place of business because she was just that nasty, rude & unprofessional. She raised her voice at me & became belligerent during my call to her! I was in disbelief. She did advise me to take him to the vet about 10x in 8 minutes-but it was the way she said it, talked over me & yelled it isn't how one would think someone in business with middle/upper middle class clients should act. She should've immediately placed me on hold & called the groomer. She didn't bother, because this is an attitude of someone who doesn't care about your pet or the customer & doesn't care about animals either. I mentioned the BBB due to MS. JANINE EBERSOLE'S reaction to the initial conversation with me. When I started getting the run around & her not taking responsibility, then due to her reaction to that, I also mentioned a lawyer. Yet she still made the choice to hurt her business by escalating this to an over boiling point. So, I'm going to give MS. JANINE EBERSOLE a dose of her medicine as the BBB & possibly a lawyer weren't idle comments. She'll be shocked, surprised & hurt they way my loving pet & I am when the ball starts rolling. On account of this 8 minute phone call to this "business" & now a veterinarian bill @ $138 & counting, please don't take your pet to: DOGGY DAY SPA GROOMING in Mason Square, Oswego:) P.S. Any angry or negative rebuttal you may have, MS. EBERSOLE, is null and void. Having a bad day or whatever excuse you may use can't excuse your behavior on the phone today. I consider this review nice compared to what you deserve. You overreacted & were WRONG. read more