Great buying experience. Toby was great. I was offered food and water several times during my stay. It was very very busy and there wasn't a seat while I was waiting for the finance people and someone brought a chair out of their office for me. Great service read more

I had my Scion tC serviced at Reno Toyota for 3 years. Appointments were always available at convenient times during the week and any time on weekends. Recently they launched an online booking tool which makes it even easier to schedule service and view your maintenance records. Prices were reasonable and service was completed fairly quickly. Reno Toyota does not offer loaner cars during more extensive service visits, which was a nice perk at my last Toyota dealership in Seattle. However, the lobby with coffee, snacks, games and TV makes the wait more bearable. No one enjoys bringing their car in for service, but Reno Toyota does a good job of making the experience pleasant. They also give your car a nice wash when they're done! read more

Dolan Toyota Service department is absolutely horrible! I make an appointment for something as simple as an oil change and it takes 4 hours. New tires, 6 hours with an appointment! Whaaaat! You would think an appointment would save you some time? Wrong. I don't know why I kept going back. I will NEVER go there again. Oh, the latest they want me to leave my car all day long for 1 recall fix with no option for a loaner, I have to rent a car. Direct quotes from their website: "FREE loaner vehicles or FREE vehicle pickup is available." and "The majority of vehicles are fixed in about an hour depending on the dealers' schedule." Hmmmm. Don' go here! read more

Thought I'd give Dolan Toyota a call and make an offer on a new Tacoma Pro. I received exactly what I was asking for my trade and my offer was totally accepted. From beginning of the process everyone at Dolan was courteous, professional and treated me with the highest respect. Toby was especially helpful! He stayed by my side during the whole process and ensured my every need was met - great guy! The customer service was outstanding! I've already recommended Dolan Toyota to a friend. Excellent experience! Dave read more

Very very happy with my purchase excited for new adventures with your new car best car sells person hands down he was very attentive and gave us the best purches experience so happy to be a part of the Dolan family agian. Thank you Uriel Jimenez. read more

Dolan Toyota - #dolanfam #2017Tacoma - Auto Repair Near Me - Reno, Nevada

On Saturday at 5pm my 4-Runner entertainment screen started acting funny and I had a 2 hour drive home. So I swung into the service department and the manager and another employee came out to help me problem solve the situation and realized my tire pressure light was on and asked if they could check my tires. They found a nail in my tire and made sure it was fixed before my long trip home. Amazing!! Most departments would have told me they were closing soon and sent me on my way. Thank you for your concern and excellent care!! Krista K read more

We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in December of '15. Our salesperson at the time, Brian Bowley, provided us with exceptional service and knowledge of the vehicles features. It was a no stress, no pressure experience. When we returned in August, we asked for him again. Dolan Reno Toyota has an extensive and well kept website of all the vehicles they either have in stock or that are in transit. This made it exceptionally easy to choose the exact vehicle and features we wanted, and reserve that vehicle once we'd made our selection. As well, they have tools to help you calculate your payment, (in our case it was almost down to the penny), so we knew exactly what to expect when we arrived at the dealership. Brian called us ahead of our appointment to confirm, and also let us know that our vehicle had been pulled aside and was waiting for us. When we arrived at the dealership Brian greeted us and showed us straight to the Rav4 we had selected, which was parked steps away from the front door. The entire transaction from start to finish was under two hours. This included the vehicle being detailed while we finalized the finance paperwork with Richard Gardner. At the end of our transaction they pulled our Rav4 into one of the departure bays, where Madison Vannostrand went over all of the vehicles features, as well as assisting us in linking our phones and demonstrating how to navigate all the menus. In all, this was THE most pleasant and straight forward auto buying processes I have ever been through, and other dealerships should look to model themselves after this. My wife and I definitely felt that everyone there was there for us and we would not give any of the staff at Dolan any less than a stellar rating, including the ones whose names not included in this review. Thank you to all who assisted us in the purchase of our 2016 Rav4 XLE! Please feel free to share this feedback in whatever capacity you see fit! Sincerely, Jeff & Jennifer Deroche read more

I had a excellent buying experience at Dolan Toyota on kitzke Lane my sales guy was Nikolai and he was absolutely great as well as everyone else that was involved in my purchasing experience with the Dolan Toyota I would recommend them to anyone read more

Zac was very helpful in our car purchasing decision making process. He was quick and truthful on your questions about the cars that we were interested in. He made us easy and no push in the final round of purchase terms and conditions. I highly recommend him for future Lexus buyers. read more

My fiance and I had the most amazing experience at Reno Toyota. Toby J. And Zac B. were nothing but helpful, from the first visit to signing day. If you are looking for amazing customer service and for someone to go above and beyond for you this is the place ! read more

The check engine light came on, on my 4Runner. Called to make an appointment. I got a 9:30 appointment the following three days. Arrived at the dealership 15 minutes early. After checking in with the Service Advisor, he explained to me it would be about 3 PM before they could check out my car and the car probably wouldn't be ready until 5 PM. I asked him what the purpose of making a reservation was??? No explanation, except he suggested that I rent a car for the day. I had to leave without getting anything done. Very disappointing especially since I live an hour away. Wasted morning. Would have been better off taking my car to Taco Bell for repairs. I guarantee you I will never go back to this Dealership for any reason. read more

This was probably the best experience I've ever had getting an oil change. It would be hard to believe that Lexus or Mercedes would treat me any better or more professional. Jewelz Tomlinson and Ken Cerney were fantastic. Dave the courtesy shuttle driver was great as well. I've been a service writer among many other things, and I have to say, these guys have really got it together. If their sales department is anything like their service department, I know where I'm buying my next car! Great job everyone! read more

Our 2nd new purchase with Dolan and Kris Surabotsopon as our salesperson. Dolan and their team are so helpful and friendly. Kris did an outstanding job at providing us with all the information we needed to make the best purchase for us. When it came to pricing Kris presented us with a fair deal and answered all our questions. This is why we came back to Dolan and Kris Surabotsopon for our 2nd vehicle, great customer service. The loan process was painless, and they provided us with everything we needed to know. We left there confident of our purchase and Kris made us feel a like we were a part of the Dolan family. We look forward to adding a Dodge in the future and it will be with Dolan and Kris Surabotsopon as our salesperson. We highly recommend Kris to aide you in your next purchase, he really goes above and beyond. read more

I love the quality and value of my Toyota. My first experience with the Dolan service department was positive, but every other visit has been less than desirable. Scheduling an appointment really doesn't accomplish anything. When you arrive they still ask question your visit and what you're wanting done to your vehicle. It took two and a half hours just to do an oil change. After my vehicle was complete, it took 45 minutes for them to bring my vehicle out because they lost my keys. read more

This last Friday (9/24/2021 @2pm) , I brought my 2014 Tundra to Dolan Toytota for engine oil/filter change, front/rear differential oil change, and transfer case oil change. I thought this was a good idea since I now have 94,000 miles on this truck. Got it home okay but then started leaking oil like crazy! I then climbed down and looked under the engine and lots of engine oil everywhere. I then noticed that they didnt bother to attach the skid plate back to the undercarriage as it now missing 3 of the 5 screws that attach it. Removal of this plate is necssary to replace the engine oil filter but they just didnt bother to put the parts back. I would think that the technician noticed some extra parts lying on his toolbox after working on my truck....who knows. This is the second time if I had an issue with Dolan Service Dept as the last time they didnt bother to tighten the drain plug and leaked all over my new driveway. NEVER EVER again will Dolan Toyota do work on any of my vehicles. Thanks, Dolan... read more

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Dolan Toyota will be responsible for a long history of loyalty to the Toyota brand coming to an end. Thanks to their lies during our lease trade in and renewal of a new Toyota. When you tell people you will pay someone's disposition fee, etc, you should do it. Don't say things just to get us into a new lease agreement. We have four Toyotas in our family and once our leases are done we will not be buying Toyotas anymore. You should take responsibility for the destruction of the reputation of the brand due to the very scheming on your part. By the way, I have trade in a lease early and this did not happen. The reason for four Toyotas now. Unfortunately, we live in this city now and we will be looking for another brand and dealership to buy or lease our cars from now on. Two more years to go, but we will start looking soon. Maybe we can give our money to a more deserving brand/ dealership fast Shame on you for making the phobia of car salesman and the car buying experience be spot on. Ps. What goes around comes around. UPDATE: After getting all the paperwork from the collection company we went back to Dolan Toyota and spoke to (will insert his name later after I find his card) and he checked their paperwork and tried to explain what happened. Which he couldn't. Even though we still don't know how things were done in regards to our old account, he did take care of the fees right then and gave us the receipt of payment made directly to Toyota on our behalf. They kept their end of the bargain and that is the reason I've updated my review from one to three stars. Collection calls every day was not pleasant, so I feel that this is a fair rating. And yes, our family will continue to buy the Toyota brand , but we will pay more attention and get better explanations before the trade in process is finalized. Thank you (your name here when I find your card) for helping us remain loyal Toyota customers. read more

I bought my vehicle on the East coast, so this is a review of the service department and parts department after living nearby for eight years and needing occasional service from there. I reserve going to a dealership for recalls and hard to fix problems. . I have ordered parts through these guys and have had no trouble at all. Delivery is amazingly quick. Prices are standard Toyota dealership, so I knew what I was getting into every time and have no complaints about that. Service is also very good. I recently had a crazy electrical problem that I knew would be hard to diagose and repair. I made an appointment and the car was returned to me after four hours, even though the estimate was two. I understand that, but they could have let me know that it was running longer than expected to repair. Well, the free coffee there is good, and I brought a book, so it wasn't really a major issue. I had the time to kill Well, at the four hour mark when the car was returned to me as fixed. I turned off the vehicle, turned it back on and it was clear that the problem wasn't fixed well or permanently. So, I brought it to the service manager's attention and it quickly went back in. An expensive electrical computer part was eventually diagnosed the culprit, so the part was ordered and installed a few days later. The problem was finally solved. I've been there for service at many other times over the past eight years. I have nothing but good things to say about them. I do notice that they have a high turnover of employees as far as service managers go, but everyone I've spoken and dealt with there is a professional. read more

Bought my second Toyota from Beth Pollard at Reno Toyota. I told her what I was going to need a few weeks ago. When it came time to buy I made the call. They picked me up within 30 minutes and a short time later I drove my new Tacoma off the lot! When the Prius needs a refresh, I know where I'm going! read more

While I can't comment on a buying experience I can comment about my experience with service which is not good. I had my truck in for a recall issue, before I got home I noticed my check engine light was on. I was low on gas but figured to gas up after I got done with the service. I know it is easy to miss resetting a service light indicator when doing work and did not fault them for that. The thing was though, instead of admitting an honest mistake, the mechanic lied and said it was because I did not secure my gas cap. The service writer, kind of smirked when he asked if I had gassed up recently, did not listen to my response, and then told me it was my fault. He did not even bother to check my gas gauge which would have proven that as it was near empty. I don't drive a lot so if that h had been the case my check engine light would have been on for weeks. I was dismissed out of hand by the service writer and he walked off. Then I looked at my original paperwork for the item I had worked on. It was very detailed on what needed to be done and what was done. They all matched except one item. It said reset check engine light, but on the completions, that was not acknowledged. A simple oops turned into a lie by the mechanic, maybe they get dinged for honest mistakes, so he felt he needed to lie, but what pissed me off more was the obvious body language of the service writer who turned his back on me and dismissed me as a stupid customer who doesn't know how to tighten a gas cap. From now on whenever I have to go to the dealer for any work on my truck I'll make the drive to Carson City. read more

My wife and in were next door at the Costco gas station and her sequoia starting making a horrible racket. She went to shop and I pulled over to the service entrance. The entire shop hear the metal on metal sound. Jessica Padilla got me signed in and the ca off to inspection in minutes. An hour later and only $40 they had removed the rock from the brakes and we were able to head home to Tahoe. Awesome service. read more

Sara is AMAZINNNNGGGG. Pretty much the best car buying/leasing experience I've ever had with a dealership. Went to Dolan not expecting to leave with a car that day since I didn't know if we could get the payments to my price range and they took excellent care of making sure everything was fit to what I needed! read more

I had a great time with the sales there. They have a ton of inventory. I read some of these other reviews - and I think it is just how you deal with your sales assoc. I went there first because I saw what they were doing with the Kindness Crew on TV and decided to oh it to them to be my first stop. I told them they were my 2nd stop - I told them what I wanted to pay, I had print outs of other options online - - - And they were amazing, heartfelt, and the best service I've had. I can say I will give them my 1st and recommend them to be anyone else's. But like any car shopping - be prepared with what you want to pay, now what is a good deal - show them that you've done your research. read more

Bought a new 15 tundra trd from zac barret from Dolan toyota a few days ago. This is my 2nd truck from them. They treated me fairly and went the extra mile to make sure I was happy. The finance manager vladimere was on point and got me into a great rate. I am very happy with the dolan experience. Everyone was very knowledgeable about the truck and they really helped me every step of the way!! Thanks Zac!! read more

Dolan Toyota - Auto Repair Near Me - Reno, Nevada

I went in to get a new car and they started low balling for my trade in so I spoke with the desk manager and he got in an argument with me and was very rude, he was very barbaric and very unreasonable to deal with. I've always heard really good things about Dolan. I'm very disappointed. Would not recommend and now I'm going to go buy from Carson City Toyota. read more

Can't give a zero, but a 1-Star should help bring the 3-Star rating down. Have visited this dealership at least 5 times. Each time we get close to a deal, I get the "will you buy TODAY" line. When I say that if I'm going to pay $$$ for a vehicle " I need to think a bit" I get a sour look as if to say "why don't you like what WE are offering you". On my last visit I thought I would present my cash down and what I wanted for my trade-in offer right up front so as to save time in the negotiations. When the salesperson came back with the contract sheet, those parameters were completely ignored. I told the person "thank you, where are my keys to my trade-in?" As I waited outside some sales manager came out to me to ask what the problem was. I told the person talk to the salesperson. Apparently, the salesperson did not communicate our conversation to the sales manager and I told the sales manager "talk to the salesperson". If there is one thing I cannot stand is people who don't listen to me especially at car dealerships. I told the Dolan sales manager that Carson City Toyota will listen to me. That is where I bought my Toyota last time. Buyers BEWARE. read more

Not if you want to pay cash for your car! Dolan Toyota's finance department insisted I had to fill out a loan application, even though I said I was paying cash. They refused to allow me to buy the car, for cash, without filling out the application. They finally told me that they would not process my loan application, promised it would stay unprocessed and be destroyed at the end of the purchase cycle, that same day. They lied! A "Hard Inquiry" from them is still on my credit rating, almost 3 years later. To make things worse, they then placed a "Hard Inquiry" on my husband's credit rating even though he was not there, his name was no where on any document, and I, alone, was buying this car. For cash. Evidently Dolan Toyota does not like cash buyers. read more

While I was in Tahoe for a three weeks' vacation, I needed service for my car. Nothing major, just an oil change and tire rotation. Since I have found a coupon that was good at Reno Toyota, I decided to use it. Extremely friendly staff, prompt and great service, very clean and welcoming waiting room. GREAT JOB RENO TOYOTA!!! read more

Long story short we walked out of the deal in the finance office. Had a bit of a struggle with the negotiation, ($495 doc fee, saying they "can't" get additional key fobs, etc). We are new to the area and went in pre-approved with a great rate through my credit union which we love and have bought several cars using them for financing before. Since we were buying used, there was no need to have them pull a credit score (which they claimed would be a "soft pull" and only stay on my credit for "1 month" which is completely not true). We like to keep our credit above 780, and with the recent move, 0% furniture offers, credit pulls etc we are down to 750s directly from FICO. In the past I write a personal check and away we go. They have the credit unions number, maybe they talked to them, maybe they didn't. The credit union would also fedex a check overnight as an option too. Either way the credit union would verify the money was in the acct or provide the cashier check info, not that any dealer ever requested the cashiers check. Fast fwd to Dolan Toyota. They insisted that we would have to wait 10 business days to take delivery of the car with a personal check....it's 2014, they could of deposited the check last night and it would of cleared by the next morning when I was scheduled to pick up the car. OR they could of talked to the credit union, OR plenty of other options. I know they just wanted the kickback from their finance deal, which I don't blame them for, but they were obtuse in their efforts to block my financing options. They said that I couldn't take the car "without paying for it". Ummm, last time I checked in America a check IS paying for it. Maybe not with the kickback from their own loan, but by claiming that it isn't paid for with my check they are indirectly calling me a crook, this from what they call a "family" company. Walmart takes a personal check and their system verifies the funds immediately too, all without a phone call to the bank, and they don't claim to be a "family" company. That was the last straw, some of the other issues were trying to get a print out showing the alignment was within tolerances, again, something I have gotten from every alignment I have ever gotten (the car pulled to the right and the steering was off by 10 degrees, a possible sign of an accident, or maybe just a pothole, but either way I needed to know if and why the car was out of alignment), claiming their internet price "had zero profit built in", and other typical car salesman tricks. The store was pleasant enough with nice enough people, but hamstrung by "policies". I'm sure plenty of people have had perfectly fine experiences with them, but we were not one of them. They did call back the next day, still rigid in their policies, because of that and for principle we won't be back which is too bad since we actually need two cars within the next few months (one used and one new). So back to Edmunds, Cars.com, TruCar, etc. Welcome to Reno!!!!! Not. read more

Again, a 2.75 wait (with an appt!) to get my oil changed. I hate that they have no competition in Reno...

The cost of ownership has worked out to roughly $3.00 per mile I've put on it- which is absurd. The "certified pre-owned" vehicle feels like a scam. I would advise everyone to reconsider if thinking about buying a used Toyota under the pre-owned program. I bought my 2018 Tacoma in October of 2019 with ~18,000 miles on it at the time. I have since driven it roughly 2,000 miles and the AC stopped working. I took it into the dealership and they told me it would be $6,000 to fix. They also informed me I am 19 days outside warranty. My wife is about to go on maternity leave and this is not an expense we were planning for. The service rep told me to file a case with Toyota to see if they would help me out since it was just outside the expiration date. Toyota told me to wait two days for a response. 5 days later I called for an update and got no response. Now we are 10 days out, my wife is pregnant and due any day now (hence our urgency to get this resolved), after waiting 1.5 hours on the phone for the reps to "research" the case I was told they are unwilling to extend the warranty, cover part of the cost of the repairs or do absolutely anything to help in the situation. This was my first and last experience with Toyota and will advise any and all friends, family, coworkers and strangers alike of the absolute garbage experience we've had. read more

This is my first brand new car ever. The service was great, Roselle and Brandon did a great job no pressure felt which was appreciated!! Also Tyler Larson was awesome and very knowledgeable with the gadgets and Safety of my car. Michael was also helpful when I needed to get some papers. The only discrepancy I have is the car has some paint chips in the front from gravel and what not. So our deal was if they painted it then we'd but it. They gave us a due bill, unfortunately for me I didn't read that it was touch up paint only.. which kind of looks like someone just gave it a nail polish makeover :/ and not all of it could be touched up since it was too deep. I was under the impression that it was going to get repainted on the hood and grill. Other then that service was a good experience. read more

Great car-Prius C. But due to their misspelling our name we had difficulty accessing our extended service agreement. So we were charged for a battery charge, and then couldn't get a receipt (without taking to the boss) and got the runaround for three days from The warranty company and Dolan Toyota. I don't recommend their extended service agreement, because if we had broken down away from home we would have been in a tough situation. The warranty company told us the truth of the problem...condescension from Dolan. Of course that was the whole reason we got the warranty and used it for the first time after 7 years...like I said great car, problematic seller. read more

Great customer service best place to buy a car wyatt and zac b are the best at what they do stop by for ur new car ask for them

Phillip and Zac were the car buying dream team! Both were attentive to detail. They both truly listened to our requests and followed through. Final note - SUPER family friendly! Though I still recommend a playground in the yard read more

I recently bought my first car from Dolan Toyota. I have to say overall it was great experience. Arriving on the lot I was not immediately overwhelmed by sales people. Instead, I was introduced to Aurora, who did an amazing job. She was extremely insightful and knowledgeable. She showed my parents and I cars and answered any and all questions my parents or I had. When it came time to negotiate price both she and George were extremely helpful and great with the whole process. They were both extremely patient and understanding and not pushy. Overall the experience was great, I would highly recommend this dealership to anyone looking to buy a new car. read more

After having my 1996 Geo Metro finally die on me, I knew it was time to buy a new car. Never having done this before and not being prepared at all, I began researching and gathering a list of cars in the price range that I could afford. I have always wanted a Prius but they were a bit too expensive for my current wage so I was looking at other cheaper options. I had a list of about 5 cars, including a 2017 Prius C in a tangerine orange I was not thrilled about. We went and looked at a few different lots, not liking the predatory salesman that would approach us wanting to start the financing paper work when we were simply looking at options. Toyota was the last stop of the day, knowing that I couldn't afford a brand new Prius, we went over to look at other cars and the price range. We had Mickey come and greet us, we told him we were looking at options, trying to narrow down my choice and that I would be back the following day to test drive anything I may like. He was very easy going, instantly understood and did not push anything on me that day. He told me about the Two-year service that they do for all new vehicle purchases and answered all of my questions. He went out of his way to see if they had any other Prius' new and used that weren't listed on their website, he showed us and explained the perks and differences of the vehicles I was looking at, gave me his honest opinion on what it was that people used in their upgrades and what they didn't, making it easier for me to narrow my options. We came back the next day and Mickey was already waiting for us, he had the two cars I was interested in pulled up to the front for easy access and greeted my father warmly. He asked me if I had done any additional research and if I had any other questions. We test drove a 2017 Prius C and a 2018 Corolla, the entire time he offered me information on the vehicles I was driving, compared the two and asked me how I was liking them. The best thing about Mickey was how patient he was with me. I couldn't make up my mind on what vehicle I wanted and he went above and beyond to help me make a choice without pressuring me. He took the time to break down the numbers for every possible option and did a monthly rate comparison for me so I could see what it was going to cost me. He explained all the upgrades and extra insurance that they offered and hypothetical scenarios in which they would be beneficial. He was absolutely amazing and made this whole process so much less stressful. Of all the dealerships I had gone to, this was the best one. I felt so welcomed and taken care and at no point did I feel pressured to make a purchase or make an excuse to leave. I look forward to driving my Tangerine Orange Prius that I LOVE (...the color is growing on me) and recommending Toyota to all my friends and family! Thank you! read more

Just bought a used Subaru at Dolan. Things for buyers to know: 1. "out the door" doesn't mean out the door. Despite my price they taxed 1,700 on to my offer without my noticing it. 2. If you found the car on car max be sure to ask at Dolan if it is "Certified". I thought mine was but it wasn't. read more

My fiancé and I went in to this dealership to take a look around as I really wanted a new car. We weren't exactly sure what we were in for but all in all it was a very good learning experience! Felipe was our customer service rep, and he listened really well to what we were looking for. After test driving a few cars, we knew right away which car we wanted, and although the bartering was long and drawn out, we got what we wanted at a price we could afford. Him & his finances guy John made the process quick and easy so we could be on our way with our new car! What's even better is when we took the car home that night, we realized one of the small front lights was out, and we took it back in the next day and they fixed it no problem. This place is full of customer service and we are very happy with our purchase!!! read more

I went into Dolan Toyota as a first time buyer and Alec did a tremendous job helping me find exactly what I needed. Alec answered every question I asked in depth with great responses that helped me understand the process as a first time buyer. He was able to get me the exact car I was looking for, and made it fast and easy. Alecs' customer service was on point, and did not to try to sell me on anything extra. Also Richard from finance made the paper work easy as could be and explained everything in depth. All around great service from both Alec and Richard! read more

I had been sitting at toyota for a whlie today and when they read my review, i was able to get some help. Like i said, it shouldnt be this way. Well, after a misunderstanding, we all worked it out. A thank you to the management of Reno Toyota. Rolando Chamale is a good manager, helping people getting it done. I didnt even know they had a shuttle service here at Toyota. I just want to say, thanks for helping and explaining whats going on when you have an appointment. See ya next time, Rolando. read more

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