Love Dr. Panitch . She listens to my concerns and always has suggestions for solutions . Staff is…read moreawesome too

1 Star - Would Give Zero If I Could…read more I had an awful experience at Hoag Medical Group Laguna Beach Family Medicine. I came in urgently needing a same-day chest X-ray after a positive skin TB test. Before going in, I asked very clearly about their X-ray process and was assured multiple times that they could do it same day with same-day results. That turned out to be completely untrue. Because of the misinformation from the front desk--who clearly did not listen to anything I asked--I ended up waiting an extra day for a time-sensitive test required for my work. I was misled about their protocol, given incorrect answers, and treated like my questions were an inconvenience instead of important medical concerns. Then I was told I had to see a doctor before getting the X-ray, which led me to Dr. Mina Abazari. That visit was just as disappointing. She told me her assistants would "pull her out of the room" because she only had a limited amount of time with me--an incredibly unsettling thing to hear when you're there for something urgent. The whole appointment felt rushed, dismissive, and unhelpful. To make matters worse, when I asked for a referral to a cardiology specialist for preventative reasons, she discouraged it and essentially told me I didn't need one. It's honestly shocking in 2025 to encounter a physician who minimizes preventative medicine. The mindset felt outdated and completely out of touch. Will the times ever change? Here's the real kicker: after losing a full day because of Hoag's misinformation, I ended up going to Surfside Urgent Care--and they completed a chest X-ray and gave me results within an hour. Quick, clear, efficient, and zero runaround. I wish I had gone there in the first place instead of wasting time waiting to see a physician at Hoag. I'll be going to Surfside for all my future needs. Bottom line: I came for answers and left with delays, misinformation, frustration, and no sense of being heard or cared for. If you value communication, timely care, and a provider who actually listens, I would avoid this place.

I can not say enough to describe how much The Doctor Connie Bouvier…read morehas done to improve the quality of my health and life, I would also like to add that Gast on whos works as a Medical Assistant / front desk is so kind and efficient. Gaston will go out of his way to make sure that everything runs smooth with your appointment .The whole practice is overall great however CONNIE makes a huge effort and changes peoples life!!!! Thank you so much !!!!!

This is the worst possible medical group on the planet. No way to reach the doctors. No…read moreauthorizations or referrals. No patient portal. Dr Sobral can't even remember which patient he is seeing. Weird with my husband. Cannot remember things and just patient abandonment all the way around. Tanya some manager could not accept any responsibility nor Trisha. They turn it around on the patient. No call back for two weeks until United Healthcare got involved and then Tanya hung up on me.

Dr. French is the best doctor ever! He made me feel completely comfortable. I could talk to him…read moreabout anything. He was my doctor 30 years ago and I still appreciate him.

Dr. French is the best physician ever! He spends ample time with each of his patient to understand…read morethe underlying problem rather than trying to mask it with a quick prescription. Dr. French is really nice. I feel very comfortable talking to him about everything and trust him with everything.

Dr Megan was outstanding - quick to diagnose, listened to my concerns and had my prescription ready…read moreat the pharmacy by the time I got there. She went above and beyond and made the whole process smooth and stress free. Truly one of the best! Laguna Beach location.

Love this place! I've been going here for years! Always pleasant atmosphere. Very helpful staff…read more And Doctors are very thorough. I've been seen for skin issues and broken nose as well as well checkups. My blood tests were drawn in the office too!!

Dr. O'connor is great. Her staff was able to squeeze me in when I found a lump in my neck…read morepostpartum. Her staff is kind, responsive, and made me truly feel like they cared. They were able to electronically send over prescriptions and called me back right away with any questions or appointment adjustments. Dr. O'Connor is a very educated doctor. She knows endocrinology well and was able to answer every single question I had. (I had a lot as my thyroid dysfunction was something new to me.) She took her time during my examinations and explained everything going on step by step during the ultrasounds. I have seen her multiple times over the past year and couldn't be more happy with any other doctor and their staff.

I had an appointment set for 1:30. I arrived a little early and filled out the typical sheets of…read morepaper, most of which are superfluous. As I arrived, a gentleman stepped out of the back of the office claiming he'd been there over an hour and hadn't been seen. I didn't pay much attention until I'd sat in the waiting room over 45 minutes, finally asking status and saying they're 45 minutes past my appointment time. The desk lady (think Monique?) was extremely curt and said she had no clue. I pressed asking her to check with a nurse in the back to give me some idea, but was told she wouldn't do that and it could be a while still. After pressing a few more times she finally admitted the doctor was in with a patient and still had another new patient to see before me...so it could still be an hour. An hour...after being already 45 minutes late? I asked if she had my phone number, she said yes, so I said I'd go run an errand or two and text me when they're getting close. She claimed she could not text, to which I replied you're welcome to call me or send an email. Desk lady was having none of it and told me she's "not going to do that". I tried reasoning with her saying it's extremely unprofessional to be that far behind and to not give other appointment patients a heads up, using analogies of dinner and flight reservations. She couldn't be bothered. I told her to refund my money and I'd go elsewhere. I'm sorry...but as a retiree who built a professional career on setting proper expectations, communicating effectively, negotiating efficiently, etc, this was unacceptable! As that was the "level of service" they were willing to offer, I highly recommend people take their medical business to an office that does care about the client experience.

This is the best clinic in LB. The staff is Knowledgeable and friendly and they are great with…read morecommunication! I have been with my primary care dr for years and I would change unless he retires. They care the most!

I was a patient at this clinic for many years I drove from San Diego to see the best doctor on the…read moreplanet. I almost lost my arm about 12 years ago I would drive up to see my doctor twice a week. Every time I came up I would bring fresh produce for the entire staff One day I was on the restroom got a call answered it left the restroom and walked out side and finished the call I did not even say a word until I was out side A RN I had never met and I was there a lot try to shame me when I waked back in the office You can't be on your phone in the lobby o said I wasn't I went out side you followed me out side so you must know that . When I was called back to get my vitals and do lab work the RN followed me and the MA around trying to provoke me I did not take the bait I told my doctor what happened he said she was not a nice person and to be careful with her I said ok On my next visit she comes into the lab she was trying to provoke me again two medical assistants were shaking I looked at her and asked why she felt the need to stalk me She leaves the lab and tells Dr Bent I was causing problems when I did noting of the kind. I went to this clinic for years I work in health care I was a navy corpsman I was a medical equipment rep I called on doctors offices I assure you I know how to act in a lobby This RN was a total cun! I lost my doctor with no debate Dr Bent would not meet with me it was just done The RN was pure evil she really was. I would not recommend coming to this clinic. For any reason if they are applying for grants refuse them There is no excuse for a RN to treat patients like she did . If she still works there I have not forgotten what you did I hope your karma catches up to you. If she reads this your a horrible person you have something broken inside y ou have a need to feel powerful land your a very bad person . Managment if you had others tell you she has been mean to them or she got patients kicked out don't believe her she is a psychopath. On that note good luck if your patient you're going to need it. Management your welcome to contact me for more information she was a RN not a medical assistant.

Dr. Combs was my doctor, my fathers doctor and my mothers doctor for over 40 years. In the past 6…read moreyears he was also my son's pediatric doctor. The best doctor we have ever had. I was heart broken to learn that he retired recently and so wish he was still seeing patients. He removed my tonsils in the early '90s and was amazing. The best ENT hands down. Thank you for taking such good care of my family all these years. Enjoy retirement!

I wish Dr. Combs was an internal medicine doctor. His awesome and him are fantastic. They're all so…read moresharp and on top of it. Dr. Combs is very conservative in his approach. He encourages the daily use of saline solution to help keep nasal passages happy. He's given me special vitamins for my occasional dizzy spells. Only if these methods don't work will he use antibiotics or steroids. He's my favorite doctor ever!

Best primary care doctor ever.. & Allison is the greatest... Been going here for a very long time,…read morewant able to go the last two years because of medical plan and I missed both of them so much.

I love Dr. Smith and Allison. It feels like family. As someone who has massive anxiety going to the…read moredoctor, Dr. Smith puts me at ease and makes each appointment enjoyable no matter what the results or outcome might be. I am so grateful to have Dr. Smith as my doctor.