This hotel is on the smaller side and shares a parking lot with a Marriott hotel. The staff were…read morefriendly. The room was ok. The beds felt like boards and the thermostat wouldn't go under 73, so it was pretty warm. The shower had a drip, but no big deal. However, the shower water was either freezing cold or boiling hot. I reported it through text, but did not get a response. Since it was a short stay, I didn't press the issue. Hopefully they will fix it for the next guest. I loved that it was close to everywhere I was going, but I doubt I would stay at this location again though.

I stay often in Hampton inns. They tend to be near family and friends of mine. Tonight I'm in room…read more408. As I'm walking to my room tonight I asked the chat in the app if I can check out half an hour late, that would be 11:30 in the morning. It was too hard a question for the app. So I walk up to the front desk even though I've checked in on the app. I asked the woman at the front desk can I check out a half an hour later. She says that would NOT be possible without talking to the housekeeping staff. FFS! I told her fine I'll check out at 11:00 and just wait downstairs. I get to my room and start unpacking. The side of the king bed closest to the bathroom has absolutely no charging capabilities. I have electronics and I also have a CPAP machine. Right now I have them charged on the other side of the bed. I'm not using my laptop nor my heating pad right now because I have run out of electrical outlets unless I want to trip in the middle of the night with a cord crossing the room. It is 2026 both sides of the bed should have charging an electrical plug-in capabilities. While it appears it's back from the road enough not to hear traffic, apparently removing mufflers is a thing in this town so I'm hearing cars, I'm hoping the muffler-less vehicles do not run all night. So no I don't recommend this particular Hampton inn. I can't see a time in the future where I will use this hotel again. This is not one star cuz at least the bed is comfortable. I'm grateful I'm only here for a single night before I go stay in Baltimore.

Only positive thing that I can say was that the staff were nice and professional. Only negative…read morething on their part was that when my boyfriend went to them and complained about flies all over my bathroom, they gave him FAV SPRAY!!!! We had to sleep that night smelling chemicals. I stayed here for one night and I wished that I didn't stay here at all. No one even ATTEMPTED to clean the bathroom. Flies everywhere, stain on the blankets and a lamp wasn't working--maybe I had to plug it in myself, but why should I do that as a guest when it should be ready when I walk in? Location is convenient, activities and the town center is very close and price is great. However, convenience should not equal laziness. Would not and will not recommend nor come back to this place.

I was extremely disappointed with my recent stay. Upon entering the room, I discovered roaches…read moreinside. This made the room feel unsanitary and uninhabitable. I was unable to comfortably use the shower or fully occupy the space I paid for due to the pest issue. I reported the problem immediately, but the situation was not handled with urgency. An employee named Joey was dismissive and unprofessional when addressing my concerns. I also requested the name of the General Manager for documentation purposes and was told it could not be provided, which I found concerning. My refund request was later refused despite the clear sanitation issue. Travelers should be aware of the cleanliness standards and how complaints are handled before booking here. I will be reporting this hotel and I encourage anyone who has stayed here to do the same!!

We had a wonderful stay here recently. It started with a very pleasant check-in process. The staff…read morewere just the most helpful, pleasant, friendly, and cheerful. The suite was perfect and clean. The continental breakfast was included. Overall, a wonderful experience.

Checked in on the 17th 18th 19th room was clean only complaint was given the room with a loud air…read moreconditioning unit. Although maintenance was called and he stated oh that was the normal sound of them. I went to a family members room and it was a few of us in the hotel that day. My unit was the loudest units

This was one of the worst decisions of my life, the hotel was filthy, the bed has bed bugs, the…read morerefrigerator was filthy, stains and more.

Roaches running around everywhere dirty sheets dirty shower it stinks customer service wasn't bad…read moreit just the activity outside it's like people live in the hotels

I had a good, but quick stay at the Courtyard from Tuesday through Thursday. I thought the staff…read morewas great! The bed was super hard, and there's a choice of pillows on each bed. The room was clean. Fitness center is OK for a hotel. I'd give The Bistro in the lobby about 2 stars. I ate there both nights (no car) and the food on the menu is essentially air fried/microwaved for you. Not great. Overall, the stay was about average.

I thought this was a fairly nice Courtyard, seemed newer and cleaner than most. Check In was…read morefriendly and the room was clean. No complaints on the room, and the gym was decent for a hotel of this caliber. I also liked that they do not charge for parking. Food and beverage are the average Courtyard, breakfast isn't great for the price. The stretch here is perhaps that they call this the "business district". The only thing near here is the NSA headquarters, so it's probably pretty safe in terms of not getting mugged. In terms of getting a burger or a beer though, there is not much around, you have to drive for 10 mins or so.

I think that this hotel is in a really good location. The hotel was really clean.. And the gym…read morelooks very nice however... It does need a little work. The thermostat kept saying 68 and I couldn't get it lower than 71. So it was very uncomfortable seeing that it was ninety degrees outside. The walls are very very thin. I had a stink bug in my room which I don't know how long it was there. I only knew because it flew across the room And they didn't rush when I asked for room service, which was something I didn't like, because it was hovering over my bed..

I travel for work on a fairly regular basis. And when I do, my preference is usually to stay at a…read moreMarriott-owned hotel, mostly because I can almost always count on my following top-four priorities being met: * Cleanliness: The rooms and common areas are almost always very clean. * Safety: Entry into the rooms is almost always via an indoor hallway, where entry is obtained through the front lobby or by key-card access into one of the main hallways. * Quietness: Whether I'm traveling for work or for pleasure, I like to feel well-rested for a better day afterwards. And, these hotels are usually pretty quiet. * Free perks: As an elite member of this hotel chain, most of the time I get free perks during every stay. These are usually simple (like free bottled water), but they're appreciated. I also like to earn free stays for the future (for pleasure) by coming here on business. Within the Marriott chain of hotels, SpringHill Suites is one of my favorites because the rooms most often have: * A comfortable living and work space * A good sized TV * A mini refrigerator * A microwave * A well supplied free continental breakfast * All-day free coffee available in the lobby Now, on to the details for this specific hotel. This hotel, at the SpringHill Suites (Columbia, Maryland), was very nice during my entire stay. It met all my needs, with only two minor annoyances. These included: * All exterior doors to this hotel were non-functional for entry with a key-card during my entire time here. In other words, one could not enter from either side door or from the back; one could ONLY enter through the lobby. I'm not sure why the other doors were not working. * Unlike other SpringHill Suites locations I have stayed at, this particular hotel removes their free coffee from the lobby sometime after breakfast hours are over. This is annoying for guests (like myself) who like to have coffee in the afternoon or evening. In addition to the nice things I expect from all SpringHill Suites locations, the most pleasant part of my stay at this hotel was interacting with the staff here, especially Ahmed. He was incredibly friendly and professional, and I enjoyed chatting with him. He's definitely a five-star employee for this business! So, in summary, aside from two minor annoyances, I had a flawless experience here at this SpringHill Suites hotel. If this business corrects these two things, this location will be worthy of a five-star rating, in my opinion.

This room/hotel was not satisfactory. It was not in the best area. When we arrived, the lobby…read moredoor was locked and they had to buzz us in. There was not access to an ice machine as they lock that space down at 10 pm so we had to go out for ice. The tub didn't drain and was rusty. The sink was very cracked up and there was hair on the floor. There was a gross stained chair in the room. What they advertised as free continental breakfast was a joke and consisted of coffee and one single lone honey bun in a jar. There were 2 very small tables and a very dirty window looking out at the highway. We asked a housekeeping staff member who walked into the room if there was anything else to offer and she just smiled and walked away. The positive was a microwave and fridge in the room and fairly efficient electronic communication regarding our stay.

They should have a lot of maintenance work done before letting people stay there. It looks like a…read morerun down place and we felt like we were staying at a place that can barely sustain itself. Not staying here again.

This place wasnt as bad as i thought it would b. Pretty safe and chill. Ppl kno each other. Had to…read morekey redone twice. Office is slow lol. Good location and price. Everything was decent. Had no towels for some reason and had to ask laundry ppl they were ok about it. Id come back. Everything was clean and comfortable.

Roaches, and spray in the air, was so strong, it will make you vomit. OMG, please! Who wants to…read moreby time with roaches? I may as well sleep in the trash container, for free. The floor had large hair balls on it. I asked to be moved because of the fumes in the air, I had no idea I was smelling roach spry. They moved me from room to room, every room was getting a little bit better, then finally, I see a roach. So they think someone wants to inhale that stuff. Do they not know the toxicity, the health risk? Get it together!

It's the cookies for me! No seriously, the fresh cookies in the evening are a nice treat! This…read moreplace is perfect for a mini staycation or long-term since there's a kitchen. The rooms are clean, the bed was comfy. Super convenient to get on the highway. Parking is abundant and free. The overall amenities make it worth it. The pool was nice. The service here was great. I would definitely stay here again.

Back to this hotel for one night - still my favorite place to stay when on a work trip in the area…read more This time had another adjoining room - as usual sound insulation a bit worse than the non adjoining rooms but luckily no noisy neighbors. Breakfast still good with eggs and veggie patties, clean rooms, plentiful parking. This trip also got there in time for a couple of fresh baked cookies in the afternoon which was nice. Good to have this hotel in this convenient location.

I have never in my entire existence have experienced such filth in customer service than I have…read moreexperienced with this quality inn and its manager Mr.Sony. I had my flight re-scheduled and accidentally booked a room there(due to my gps being wacky) and didn't realize I did it until I was trying to check in a at the red roof miles away. Upon realizing this I talked with a receptionist explaining the situation which I was told to have Priceline call them and they will accept my refund. Priceline talks with the same receptionist that evening the worker stated that they didn't have permission to do it then and to call back the next day at 10 am and the manager "Sony" would gladly issue me the refund. The next day I call Priceline and ask did the refund from quality inn go through and then was told the manager said they didn't do refunds after the next day(which pissed me off because I been lied to basically the night prior). Then I was questioned "was the person I talked to a man or women?"(which shouldn't matter if you knew who worked the night shift as a manager) because I couldn't remember the receptionist name. Then asked what time I called I checked my exact time on the call log but that wasn't enough. Then the manager "Sony" relayed the message he would question the employee who worked that shift and i put another ticket in with Priceline for 10 am the following day. Today I had Priceline follow up and the excuse to why I couldn't be refunded was said that I told the manager and receptionist two different reasons on canceling when I haven't spoken with the manager directly at all. I was told by Priceline to call up there and speak with the manager when I went to call they ask my name and all of a sudden the manager "Sony" had suddenly just left for the day and to try and call the same time tomorrow. I'm struggling on bills and more and to be robbed by this janky rubbish of a hotel is just plain wrong and demeaning. The manager "Sony" is obviously so desperate for some guest to stay at this pitiful hotel he steals people hard earned money and obviously he hires liars to work for him. I advise people to stay far away from this trash place if they want to get treated like a decent human being.

We were working our way up north and decided to stop here. It's literally right off the freeway…read more The price was reasonable. The check in was fast and easy. The room was okay there was a big leak in the bathroom that was a little concerning. The beds were comfortable. If you're looking for something reasonably priced this place is a good option.