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    Las Vegas, NV

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    Dollar

    1.5 (129 reviews)

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    Pick me pick me
    Bri S.

    Rented a car here for the weekend. Had never rented a car in LAS before which surprised even me, on my arrival. Cars were very expensive for this trip so went through Dollar who seemed to have the best deal for a weekend special. Landed about 8:45pm and took the shuttle to the main car rental building which is pretty far, at least 10 minutes away. Walked to Dollar and they had no line which was refreshing because a couple other companies (Alamo etc) were out the door. I walked up and presented the lady my information and she found my car. She asked me all the usual questions, and asked if I wanted to upgrade to something else (a Jeep, I think?) for like $30 more a day. I said nah I'm already paying enough let's just go with the car I reserved. She said "because you have a compact now", that was lie #1. I still said no we're good, just need to get around the strip. Next she proceeded to tell me about gas and how it's so expensive out there ($5.50 she said) and should definitely prepay for gas, at first I said yeah but then I realized we'd only be using about 1/4 tank. So I said no thanks... But this was lie #2. Gas stations outside the airport ranged from about $4.85-5.55 so it was very easy to find some cheaper gas to top it off. Went to get the car in the garage and they're like, go take any one of those. They pointed to like 2-3 white full sized pickup trucks. I said oh well I know how to drive. I did a quick walk around the vehicle which was fine, but the staff didn't really inspect my car for damage before leaving which was a little disconcerting later because there was a big black scratch on the right front bumper I found later that was already there. Didn't want them to charge me for someone else's mistake, so the last day I buffed it right out with some white toothpaste and everything was fine after that. Topped off the gas to F and dropped this baby back off where I found it and we were good to go on my way... I would use LAS Dollar again in a pinch, if there were no other affordable options. Just be wary of shady counter people.

    This is the sign as described in the review.
    Maria Z.

    To whom it may concern I will never use dollar for a car rental again. I wish I could give less than one star. I can not express how disappointed I am with the service of Dollar rental car. When we went to pick up our rental car at 11:30 pm, they were CLOSED and "sold out" see the picture which indicates they should have been open until midnight. We were now stuck taking an uber and wasting time we could have used for our vacation then we needed to take another uber back to the airport and lost out on tickets we had to an amusement park in Las Vegas. And the next day we picked up the car 12 HOURS later with no compensation for them being closed, or the uber we had to take, or getting the car a day later or the money we lost. Disappointed is an understatement.

    I got a pretty good deal here!
    Fran C.

    With so many bad reviews from Dollar Rental Car, I kinda feel fortunate that my experience while renting a car from Dollar was pretty much okay. I basically booked a economy car on-line for $24.79 per day, and upon arriving in Las Vegas I was able to walk right up to the line & visit a customer service representative right away with no wait. After doing the paperwork, and buying the (LDW - Loss Damage Waiver) for my rental, I was off to the parking lot to pick up my car. As I headed off to the parking lot to pick up my rental car, a lot attendant told me I could pick any car from "Zone 5". When I got to "Zone 5" there were only two (2) cars left in Zone 5, and guess what? Both cars were already taken, so I thought to myself.............they told me to go to Zone 5 to get a car...........what car????? Lol! So I walked back to the Dollar parking lot booth to tell the lot attendant that there wasn't anymore cars. From there, the lot attendant tells me to go to "Zone 3" to get a car..........this worked out for me, as I actually got an upgraded car from Zone 3. Everything else from there went smoothly for my rental car............on issues here. Returning my rental car went smoothly too, as the processed me quickly, and all I had to do was just show the rental car clerk that I had purchased gas with a gas receipt when I returned my car. Overall, it was just an okay experience.................if I had anything bad to say about Dollar Rental Car, I would say that they are kinda expensive! Although I got a great rate on my rental car ($24.79 per day), with the insurance (LDW - at $80.64) they charged me, and I saw something they charged me on the bill called - "Premium Road Service" for an additional $8.99 per day (I don't remember asking for that). You add in the various taxes you have to pay at the airport, my grand total ended up at $243.90 for just 3 days use of a rental car. Not sure if that was a good deal, but on the bright side, I didn't have to wait very long in line to do the paperwork for my rental car, I got a car upgrade, & the car was basically brand new, and it was basically a no hassle rental experience.............that's Dollar for you!

    Long line. Two people working.

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    2 years ago

    Be careful! They pulled a vehicle upgrade charge on me without telling me! Cost me an extra $260. Rip off city!

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    5 years ago

    If you love your money stolen and 3 days after you turn your car in they charge your card even more get a car though here

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    Review Highlights - Dollar

    Before I moved here, I used to come in once every other month for work (office in Henderson) and ALWAYS used expedia to decide where I would stay, what airline and what car rental.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(83 reviews)
    1.0 miSoutheast

    The customer service was good but only thing we disagree with is how we were charged for the gas…read morewhen we didn't even get a full tank at pick up. It was quarter empty despite if it was a new truck. But overall we agree with the after hour charge but the gas? That's just foul.

    I appreciate your "canned" response, telling me to contact you. I did, and I am. Just a few…read morequestions. 1. Is it your policy to lie to customers. When the manager told me they did not have the specific vehicle I needed and was CONFIRMED for, when they didn't have it, (or the customers in front of me too), why did he reference Formula 1 race that is scheduled for this weekend, as one of the reasons he did not have car available? Since mine was a 1 day rental, why did he lie telling me it was because of a race that is scheduled literally 1 week away? So was he implying it takes a week to clean a re-fuel a vehicle. Or, just lying to me? 2. When I told him that's BS, he them said we have a lot of vehicles that had recalls. Oh, ok. Well, when I called to verify my CONFIRMED vehicle the day before, why didn't he tell me then the vehicle I needed was in service. Ya wanna know why? Because it's the second lie he told me. Is thus standard procedure to lie to your customers when you screw up?? When I go to dinner, hair appointments, doctor visits, etc., I have appointments. Why is that not good enough for a car rental company? Why don't t you call customers in advance and tell them we don't have your specific vehicle. You sent me what seems like 100 emails and text messages reminding me about my car. WHY DIDN'T YOU CALL TO TELL ME YOU DD NOT HAVE VEHICLE? Crickets. By him not calling, I wasted 20 minutes of my time, and $20 in taxi fees, not to mention the $400 + I spent having to rent a van with no notice. Another suggestion was to rent me two vehicles. Let me make sure I got this right. It's a family trip to the Grand Canyon with my family. Are you suggesting we stop every few minutes to say to one another, "WOW, did you see that beautiful mountain range"? "Ok family, let's get back into our TWO separate cars and drive a bit further done the road and do it again. Beyond stupid. Or, are you suggesting we call each other while driving?? Finally, now you want me to contact you. Pffff. Believe me, you have my contact info. I have contacted at least two law firms. Perhaps this is a class action item.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(4 reviews)
    2.5 miThe Strip

    This Enterprise is conveniently located in the lobby of Planet Hollywood. It is beside the PH 24…read moreconvenience store and near the hotel check-in desk. The day before I got an email with instructions and you're able to checkin. This saves time at the counter. We didn't realize it at the time but where they park the cars is a small area. We came an hour early hoping to start the day early but our car wasn't there yet. I recommend when you are checking in online to set an earlier time if you need it. The only problem is you're only able to set the pickup time and cannot change the drop off time. Not sure if you can change that at the desk. Anyways, we were told to come back at our regular time as they had to get the car. We came back and everything was smooth. Remember to bring your passport if you are not from US in addition to your driver's license and payment cards. I declined their offer of insurance and so they asked about your insurance company and policy number. After that they went through where to pick up the car. It's a little confusing. You go out the doors, turn right and walk a few steps and it's on the right. It is a small area. Thankfully we had a small car as I had read some reviews where people had trouble dropping off due to limited space. Since there was no one doing a walkaround the car, I took pictures of all the scratches I found. Drop off is a little confusing to get back to the area as to enter it's behind the Planet Hollywood. Once we found it, there were lots of cars already parked. We had a small car so was able to fit into a little space. Then I dropped off the keys in the drop box by the desk where I came in the morning. All in all a good experience, just be prepared for the things mentioned above. It is super convenient having that in our hotel and we'd use Enterprise again.

    04-18-26 $$ Made a reservation for an Econo rental. Erin was nice and checked us in and issued us a…read moreMitsubishi Mirage with Oregon plates on it. We walked out to it and inspected it. It was ratty looking and unsafe to drive. It had scratches, dents old, cracked tires with hardly any tread on them. It was missing a hub cap on the front driver's side. This vehicle should be put out to pasture. I would be embarrassed to rent this out. So, we went in to exchange it. Sure, enough one was available but it's an upgrade. Basically, cost you more money. Fine try to stay positive on vacation here. So, we got a nice Nissan Sentra with California plates. Good tires, nice clean paint job and no noticeable dents on it. We hopped in and I noticed it had just over a half of a tank of gas. This is a first for me. I've rented cars before and always started with a full tank. Anyways apparently at Enterprise you must match the level of gas when you got the car as to when you return it. I returned it with more gas than what I started with. Do you think Enterprise with credit you? Not a chance.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis

    Avis

    3.0(21 reviews)
    3.5 miThe Strip

    I'm on a hot streak of Avis rentals. Finally. I chose to…read morerent a car while in Vegas so I could visit some family and friends. We didn't want to deal with the airport rental car cesspool, so I chose to pick up the car from this location, which is at the Bellagio (despite what other reviewers may say!). There was one person ahead of us picking up their car. The clerk at the desk was very friendly and helpful. He even extended my rental a few hours so I could drop off at midnight instead of my original 8 pm drop off time. He was careful to inform me that my rental Corolla had a dent on the door and to provide documentation for me in case it wasn't previously noted. The car was pretty standard for a rental and served its purpose. The best part was that I was able to zip around town for two days and use only a quarter of a gas tank. I would not hesitate to rent from this Avis again, though do note that they are closed from noon to 1 pm for lunch!

    BEWARE!!!! Reserved car for February 6 2026 10am pick up…read moredrop off 10am Monday February 9 2026. Got to Las Vegas Avis counter early. 2 employees and at least 50 plus people in line. Took approx 2 hrs to get to counter. Check out 1143am what I didn't notice until night before i was to return car was return time still 10am. Called spoke to a manager / supervisor to adjust time for drop off due to no fault of my own but your under staffing at counter and the supervisor said he cannot adjust time to 1143am drop off time even though late pick up was Avis fault because Avis will charge me an extra day. "Avis will adjust to whatever makes money for them". To all I looked up to Avis as the car rental to go to as much as I rent cars but it ends today not anymore will I rent another Avis car. I will pay more if I have to.

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    Avis
    Avis

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    Exotic Car Collection by Enterprise

    Exotic Car Collection by Enterprise

    3.1(118 reviews)
    2.5 miEastside

    Time for an update. At minimum, to link all my photos…read more Copy and pasted from their website: "Founder Jack Taylor selected the name Enterprise as a salute to the WWII aircraft carrier he served on, the USS Enterprise." Quality/Quantity - We always get the compact as we drive less than 80 miles per trip, but like and need the convenience of our own car rather than rideshare as we have meetings in several locations. Plus, we prefer a car only for the day and do not want to worry about overnight parking on the strip. Lastly, because we always get the compact, I can NEVER get used to the amazing mileage we get on the car (yes, sadly all my personal cars use more gas than I would prefer) and I always end up giving them more gas than I use. Easy in and out; helps that we are very experienced. Atmosphere - In the back of the Westin Hotel; see other Yelp review. Oh, I get my Starbucks here also - NO lines!!! A tiny office, but more than enough for what everyone needs. Open 7 days a week from 7:30am to 4pm. I see that you increased your hours slightly. Service - So far you are always 5 stars. Very consistent. Must have a good training program. We have done both the key drop off after 4pm in the past and have come back before 4pm to physically turn in our cars. Had no issues either way. Price - $56 a day. Well it also also depends on which car you get. We decline everything extra, as we have our own rental car insurance on our policies and the location is surrounded by gas stations. I actually used the one (Shell; see other review) on the same block on the way back here. Shell is actually next door which is so convenient. Owner Comment - Congrats on your success since 1957 with your 8000+ worldwide locations.

    Would like to add a great review five stars for your Branch Retail Manager, Chayanne Noble and…read morestaff@ 3745 Boulder Highway, 89121. had rear end our vehicle and they were more than willing to get us a great Truck to ride in around while our vehicle was being repaired they went far and beyond the call of duty to make sure that me and my wife was comfortable and safe. they also made sure we had a full tank of gas. That's what made it so fun. We recommend anyone going to this branch office to actually meet their branch regional manager. She's personal and she represents the company. We thank you for all your support and help, you'll always have our business from. Dennis & Annette Jones. Las vegas Nevada.

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    Exotic Car Collection by Enterprise
    Exotic Car Collection by Enterprise
    Exotic Car Collection by Enterprise

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    Hertz Rent A Car

    Hertz Rent A Car

    2.9(8 reviews)
    3.0 miThe Strip

    When we went to pick up our vehicle at Caesar's Palace, Hertz counter. the counter was closed,…read moreduring the posted open hours. We tried to call Hertz corporate to no avail. Only got automated answering systems. With persistence, went through corporate operations and got someone, who could not help as they couldn't get an answer, either and could not get anyone in Las Vegas to help us. Said they'd have a supervisor call us back, of course never did. A couple of hours later, we noticed the Hertz stand was open. The clerk was rude, denied ever being closed until we showed him the pictures. Then he acknowledged he was "gone 10 minutes, cleaning 20 cars". Also acknowledged his signage could be better. Got our car, a few hours late and missed appointments. The vehicle was decent. Photos attached.

    Holy shit - 100% about this one. It's located in the middle of nowhere! Took 40mins to find it…read morewhile being inside!. We came to pick up a car at 3pm, they were closed, saying they work only 7am to 1pm (in Vegas? Where ppl come 24/7?!) Nothing about working hours was mentioned in a confirmation of my reservation, had to use Uber ~6 times for that day. When we came to pick up our car the next day - the representative refused to give us a car saying they don't have a car anymore! I didn't cancel my booking and I have a right to pick it up whenever it works for me! Ridiculous! Never again will deal with Hertz. The worst experience so far. And it would be useful to clean your station, dust is everywhere. Close it if it's not that popular and save ppls time and sanity!!!

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    Hertz Rent A Car
    Hertz Rent A Car

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    Dollar - carrental - Updated September 2026

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