Kudos to Megan S. for excellent service! When traveling, the hubby and I found that we have…read moreconsistently received good service from Enterprise. Nay to low budget rental companies. Awesome that their rental counter is located in baggage claim. No need for shuttles or trams to an offsite location. We were greeted by Megan and she found our reservation. For our brief stay in Boise, we got a nice Hyundai Sonata. We did the option to return the vehicle with a full tank and it was very, very inexpensive to fill it at $3.15 a gallon! There is currently construction going on around the structure where the vehicles enter and exit but, all was fine. When we returned the vehicle Megan was actually outside in the lot to assist us with the return. She is enthusiastic and helpful. Just awesome. Would definitely go with Enterprise again. 4 stars!

We did a 24hr rental and returned it to pick up a 1way. Everything on the 1st rental went well…read more Hopped off the plane, -5min walk to the desk. We had checked in online to avoid the hoopla & usually, with that, it's skip the desk just keys and go. Here, the desk is where you do everything, so, regular line & we were asked the same check in questions again (fuell, insurance and one more push for upgrade). The process was still quick & painless. The exit to pick up the cars was different- it felt like you were using an employee exit. The lot is a standard parking lot, accessible by anyone (no strips/ gate & there's construction going on. Return is the same. We dropped off & went directly inside to pick up a 1way rental to Spokane, d/t a flight issue. This was a close in rental, so, no option to check in online. This didn't really impact checkl in - same questions, just add initials & sign... took maybe an extra minute.We waited over an hour in line. There were 2 staff working the desk and there was an angry patron on the side, demanding a manager (loudly) as well as someone doing what appeared to be a long term rental. Those 2 clients took quite some time. Staff remained friendly throughout & were apologetic for the long wait. The 3 checking before us, & ours, were handled quickly & we made it to Spokane.

My husband is traveling to Boise and we booked the Hertz car rental through Southwest Airlines to…read moreearn points. Booking was easy, however the price quoted is just the car, basically. So I was surprised by the total after adding the maximum liability insurances, fees, and deposits over $300 ($200 regular deposit plus $140 gas deposit if car isn't returned with a full tank). It made the bill considerably higher and I called my husband after I saw the charge and the front desk clerk graciously explained all the charges. I didn't realize it would be as much, so I guess next time we're in Boise, we know to have $1,000 available for the car rental pending charge, even if the actual car is only $200-$300 for the 4 days. By the way, the car is beautiful and is a nicely sized Genesis sedan. My husband really enjoys driving it and is having a nice time on his trip. He called in prior to arriving and asked for a vehicle with a spare, which this did have and he aired it up just to be safe. The entire staff was available to talk and very helpful. I think if we asked ahead about the fees, we would have been better prepared. I have heard Boise is expensive, so maybe this is one of those examples.

Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so…read moreI went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again.

This rental car center is in the airport just before luggage claim. The prices were very…read morereasonable and when they ran out of a category of car, they upgrade you for free. Awesome! The rental process was fast and efficient. We loved Emanuel who helped us with our rental. He was friendly and very helpful. Car was almost new and very clean. We loved the Alamo process.

Alamo through Costco is always my play…read more Always easy check out Car was fine Friendly service

This is my third time renting a car from AVIS, and every single time I have received outstanding…read moreservice. When I returned my car at Boise Airport, I wasn't familiar with the roads and ran into some difficulties. Fortunately, John Sanders went above and beyond to help me. He is truly an amazing person. He made me realize that renting a car is much more than just signing a contract. It's the kindness and dedication of people like John that make AVIS such a great company and make travel easier, smoother, and more enjoyable. Thank you, AVIS, and thank you, John, for making my trip such a wonderful experience. I will definitely rent from AVIS again and happily recommend your service to my friends.

I'm a frequent traveler and rent from Avis several times a month. After traveling all day, I had to…read morewait in line for my car and was given a car with a dirty cracked windshield. Rather than waiting in line again, luckily, I took pictures of the cracked windshield. Sure enough, I received a charge for $600 for damage. I submitted photos with location and time stamps and explanation and still needed to call customer service for removal of the charge. Very poor customer service at this location.

I got a rental car and was helped by Cyndi (Cynthia) and she was amazing! She helped me in a prompt…read moremanner and even got me an upgrade. I will be a repeat customer! Thanks!

Need more counter staff to assist customers. Budget also is…read morenow trying to charge me for damage to vehicle that was present when they gave me the keys. Budget was provided with photo evidence, and has not responded with documentation requested to back up their claims. Probably best to avoid if you have another choice for a car rental company.

I was given a rental that smelled like smoke at the Boise Airport. I was then charged for cleaning…read morethe rental car from the smoke smell even though I was the one who dealt with the smoke! I will never rent from them again!!!

UTTERLY WORST RENTAL AGENCY HANDS DOWN. Lesson learned! My wife & colleague rented a vehicle and…read morethis company submitted a claim against our insurance. I've always videoed to show before & after pics of a vehicle (sometimes in front of employee) that we rent from. Mind you that both drivers have 0 points and incidentally, didn't video it. Save yourself the headache & rent somewhere else! I had to deal with our insurance company & even mentioned that reviews for this branch had similar experiences to our agent. The employee who submitted the IR report was a L. Harmon for location #073502 located in Boise AP, ID. Poor business. Sadly, this is very negative review and wish that I was there.

As someone that travels a fair amount, I appreciate an aiport that is simple and functional. This…read moreis the Boise Airport. It is small enough to not be chaotic and big enough to make traveling to places across the country and globe fairly convenient. Yes, you often have to stop in Seattle, Portland, Denver, SLC when flying to larger cities, especially on the east coast and of course international but I would prefer that than having to navigate an unfriendly (in terms of convience), HUGE airport. The airport is located far enough away and yet close enough to grab a ride share. Then you don't have to worry about a car, parking, and how much it will cost to let your car sit for days. I am sure this is more difficult for people that live out farther than Boise or Median though. Food option and amenities are limited but the reality for me (and likely many) is I don't hangout in the airport long since it is either my starting destination or end destination. I am excited to see all the remodeling and upgrades happening though! I hope it will a remain with a small town feel but with big city connections. Thanks BOI.

Funky little airport that was A'ight....nothing special though…read more Did have a Chic-fila....though. Easy access and small so not hard to get around like Heathrow or Hartsfield

I had a great experience. Anna helped me and she was not only helpful in making sure I got the car…read moreI needed for my long drive but she was very friendly. It was just all business, did a bit of small talk about my job but not too much that it felt like it was distracting from what she was doing. Car was clean and great to drive.

No shuttle needed! Pick up your vehicle at the counter next to baggage claim. This location does…read morenot let you pick your own car and does require the counter visit. RETURNING the car is complicated. Car rental return is NOT WELL MARKED. I realize this is not the fault of National but I am explaining it here to inform others. Returning the car DO NOT GO TO THE AIRPORT. Instead go down Wright St. it is not well marked. Then you pass an employee parking lot and further down turn left into the car rental return area.

Absolutely the most horrible customer service. They were rude right off the bat! I booked trusting…read morethat last minute or not they would come through. I will never attempt to utilize them again!

Adequate in every way; nothing negative nothing positive. It just is a rental car place.read more