Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so…read moreI went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again.

Picked up the car later and dropped it off before the reserved time. When I got the bill after I…read morehad already got on my flight back home they added a line literally called "Additional Charges" without any other description. Hertz will not help you because it's a franchise location and calling the actual location at the airport was just as worthless....

Alamo through Costco is always my play…read more Always easy check out Car was fine Friendly service

I would still recommend a extremely thorough walk thru and take pics. Look for weird cracks/marks…read morein Grills etc. I discussed how an untrained eye would not see damage in such a grill esp @ night. At pick up They dropped the charges. and o got refunded.

I'm a frequent traveler and rent from Avis several times a month. After traveling all day, I had to…read morewait in line for my car and was given a car with a dirty cracked windshield. Rather than waiting in line again, luckily, I took pictures of the cracked windshield. Sure enough, I received a charge for $600 for damage. I submitted photos with location and time stamps and explanation and still needed to call customer service for removal of the charge. Very poor customer service at this location.

Just want to these folks are Amazing!! I walked up to the counter received a free upgrade to a Jeep…read moreRubicon from a standard car. Signed everything and was on the road in minutes. Great staff and smooth pickup. Also want to say the drop off was a breeze again the staff was amazing checking in the jeep and helped through the construction to the terminal. Not about before but the staff here now is AWESOME!!!

I got a rental car and was helped by Cyndi (Cynthia) and she was amazing! She helped me in a prompt…read moremanner and even got me an upgrade. I will be a repeat customer! Thanks!

Two times in a row I was charged for not refueling the vehicle when both times I stopped and…read morerefilled the tank right near the airport and had my receipt from the gas station. I had to call customer service to get my money back. It seems like this is a scam because no one checks their receipts. I will not be renting from Budget again.

I was given a rental that smelled like smoke at the Boise Airport. I was then charged for cleaning…read morethe rental car from the smoke smell even though I was the one who dealt with the smoke! I will never rent from them again!!!

UTTERLY WORST RENTAL AGENCY HANDS DOWN. Lesson learned! My wife & colleague rented a vehicle and…read morethis company submitted a claim against our insurance. I've always videoed to show before & after pics of a vehicle (sometimes in front of employee) that we rent from. Mind you that both drivers have 0 points and incidentally, didn't video it. Save yourself the headache & rent somewhere else! I had to deal with our insurance company & even mentioned that reviews for this branch had similar experiences to our agent. The employee who submitted the IR report was a L. Harmon for location #073502 located in Boise AP, ID. Poor business. Sadly, this is very negative review and wish that I was there.

As someone that travels a fair amount, I appreciate an aiport that is simple and functional. This…read moreis the Boise Airport. It is small enough to not be chaotic and big enough to make traveling to places across the country and globe fairly convenient. Yes, you often have to stop in Seattle, Portland, Denver, SLC when flying to larger cities, especially on the east coast and of course international but I would prefer that than having to navigate an unfriendly (in terms of convience), HUGE airport. The airport is located far enough away and yet close enough to grab a ride share. Then you don't have to worry about a car, parking, and how much it will cost to let your car sit for days. I am sure this is more difficult for people that live out farther than Boise or Median though. Food option and amenities are limited but the reality for me (and likely many) is I don't hangout in the airport long since it is either my starting destination or end destination. I am excited to see all the remodeling and upgrades happening though! I hope it will a remain with a small town feel but with big city connections. Thanks BOI.

TSA lines were really short this morning! Very quick process everybody seems being a great mood…read morehere at the airport today flight are on time and it's looking beautiful outside. It looks like it's a wonderful day to travel Boise, Idaho.

No shuttle needed! Pick up your vehicle at the counter next to baggage claim. This location does…read morenot let you pick your own car and does require the counter visit. RETURNING the car is complicated. Car rental return is NOT WELL MARKED. I realize this is not the fault of National but I am explaining it here to inform others. Returning the car DO NOT GO TO THE AIRPORT. Instead go down Wright St. it is not well marked. Then you pass an employee parking lot and further down turn left into the car rental return area.

They were great it was the best service ever . We will use them next trip . The car was ready goodread more