My husband is traveling to Boise and we booked the Hertz car rental through Southwest Airlines to earn points. Booking was easy, however the price quoted is just the car, basically. So I was surprised by the total after adding the maximum liability insurances, fees, and deposits over $300 ($200 regular deposit plus $140 gas deposit if car isn't returned with a full tank). It made the bill considerably higher and I called my husband after I saw the charge and the front desk clerk graciously explained all the charges. I didn't realize it would be as much, so I guess next time we're in Boise, we know to have $1,000 available for the car rental pending charge, even if the actual car is only $200-$300 for the 4 days. By the way, the car is beautiful and is a nicely sized Genesis sedan. My husband really enjoys driving it and is having a nice time on his trip. He called in prior to arriving and asked for a vehicle with a spare, which this did have and he aired it up just to be safe. The entire staff was available to talk and very helpful. I think if we asked ahead about the fees, we would have been better prepared. I have heard Boise is expensive, so maybe this is one of those examples. read more

See all

Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so I went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again. read more

Picked up the car later and dropped it off before the reserved time. When I got the bill after I had already got on my flight back home they added a line literally called "Additional Charges" without any other description. Hertz will not help you because it's a franchise location and calling the actual location at the airport was just as worthless.... read more

I had a very late night reservation (12:15 am). My flight was delayed. Not my fault. Rental car companies are notified of delays. I arrived at the counter, and everyone left. All the people that were in the area told me the workers left about 30 seconds before I arrived. When I called, I was told it was my fault for not calling and letting them know about the delay, but, again, rental car companies are notified of flight delays. Then I was told that it closes at 12:30, even knowing of the notified flight delay. I was left stranded in the middle of the night, and according to the incompetent employees, it was all my fault. I will NEVER rent from.Heetz again, and I travel and rent cars every week. read more

My first contact with the customer service desk representative was HORRIBLE. She had the WORST customer service. A very poor reflection on Hertz@ Boise ID airport. The person 'HC' (according to the contract) lacked professionalism and personality. She failed to provide basic rental car information, and requirements. She lacked basic knowledge, and rushed the transaction. She did NOT offer any information on the gas refuel policy, and did NOT provide additional rental car insurance information. I was treated so unkind. If my appearance offended or annoyed her, she absolutely showed it. She was very snappy when I asked her to repeat the directions to the car lot. The employee working next to her gave his customers the utmost customer service. I don't think it was a lack of training. It was definitely her low class of character and rudeness. SHAME ON HERTZ ALLOWING SUCH MIS -REPRESENTATION.... read more

Craig is rude and the employees act like they renting out there cars I don't recommend I was stuck at airport for over 5 hours they wouldn't even explain anything smh read more

I experienced my worst car rental experience with Heryz. Craig, "the manager" has no problem accepting money from Priceline for a "no show" even though I was there, ready to pay, but didn't have the a physical credit card. My daughter had hers, but since it wasn't mine and didn't match the reservation, they refused to rent me a car, even though I had my ID. They were also very rude and treated our tough situation eith a casual ... sorry. Awful Customer Service and Craig had the business acumen and savvy of a viking. Congrats, Craig. You really were impressive today! Bravo. read more

All criminals. I rent a car for one day. I left monday around 6am and I dropped the keys in the box because there were no agent that time. They removed the keys just tuesday night and charged me 3 days. I tried to talk, but, they just kept the money. DON'T RENT at Boise. It is a third party company and the customer service is the worse you can have. ALL CRIMINALS! read more

Rented a car with an option to not refuel it as they said it would be cheaper than doing it myself. Returned it with half a tank of fuel and they charged me a full tank. I was also told it would only be $51 a day for the car. Over three days it would be $150. Ticket came out to over $330. Don't trust this company. Absurd pricing, lied to me when I rented it and lied again when I returned it. I will never use Hertz again. Avoid at all cost. read more

Hertz Rent A Car - Car Rental Near Me - Boise, Idaho

Would avoid this rental location at all costs. Recently rented a vehicle for family trip. Short weekend Friday to Sunday morning. Have rented many cars in the past with no issues. After return of the vehicle, employee walks around car and signs off on car I get receipt like always. Few weeks later get a call from an insurance company that they filed a claim for damage. This was all after the car was returned, which could have been caused by anybody on the lot. Currently going back and forth with them. Never had this issue before and would rent from this franchised location. Also a presidents circle member so doesn't matter what your relationship with the company is. read more

I have rented from Hertz for decades. Last month I rented in Denver and it was great. If you fly into Boise prepare to be disappointed. Poor service and dirty cars. There was mud and the remnants of a food fight in the back of the SUV. Being a Hertz #1 member means nothing. Might as well rent from the cheapest company there because Hertz doesn't deliver service with the higher cost. Very disappointed. read more

The car rental agencies are located on the first floor of the Boise Airport. There was no line. The person helping us behind the counter was friendly and told us about a few places to check out. After we got the keys, we picked up the car outside and drove off. We didn't have any issues. read more

Car was filthy and no one cares at this location. Attendant said 'ok, so?' When I showed her. read more

Hertz Rent A Car - Trash I found when I just got keys to rental - Car Rental Near Me - Boise, Idaho

I made a reservation to pick up a rental from the Boise airport counter on Monday, Jan 8, 2024. My flight was delayed, and upon arrival, the Hertz counter was closed. Myself and at least two other irate customers rented vehicles from the other rental car companies, including National and Enterprise, that remained open to accommodate their customers. Mine was a one-way rental, which the other company could not do, so I returned to Hertz the next day. I received no apology, but was given a vehicle for my one-way rental from Boise to Salt Lake City. The vehicle * Reeked of smoke (attempted to be masked by scents) * Had no snow scraper or brush (in January in Idaho) * Ran out of windshield washer fluid an hour into the drive (through a winter storm) * Had broken sensors resulting in the high-beam lights automatically turning on regularly, pissing off every approaching vehicle or vehicle I pulled up behind I have rented from two franchise Hertz locations, with uncannily similar results. If this is how a President's Circle member gets handled, I can't imagine how everyday customers gets treated. read more

Never again! The severe lack of basic common courtesy and helpfulness was astounding. The prices and deposit amounts are ridiculous. Hertz Boise you just ain't worth it. First and last time I rent from you. read more

Booked a four day rental through American Express and picked up and returned car with no issues but when I received the email receipt it showed two days of my four day rental as extra days at nearly twice the quoted price. I rarely look closely at these bill and assume no one else does since this Hertz location thinks it can get away with such sleazy practices. read more

I rented a car for spring break. After I returned the car and was checked out I got my final bill with an additional $440.00 tacked on for a damaged windshield. There was no damage. When I called Hertz to discuss the claim I was transferred between billing and claims no less than 6 times. Do not give this company a nickel of your money. They are not a reputable organization. read more

I now understand why the reviews are so bad. Manager Craig Miles is all about money. I recently had to turn my SUV in two days early do to family emergency. I notified in advance I would drop car at another location 2 hours a way owned by same owner whose cars go back and forth everyday. They quoted me one rate and charged me more than double. In addition, they got the car back two days early and still charged the rate for 7 days. I called and spoke with Craig, a real jerk. I am Hertz gold but will be going elsewhere. STAY CLEAR OF HERTZ BOISE!!! read more

One of the worst managers I have ever done business with. Would give him 0 stars if I could. Tacked on a $250 charge for cleaning, without notification and without just cause. Greedy Scumbag is a word too nice for this manager. Use a different rent a car service. read more

The young man that checked us out had horrible customer service. Totally unhelpful, was in a bad mood and clearly either new at his job or just didn't know it but that part was extremely frustrating. Especially when that is your first contact with someone in a new state. The car they gave us was a Chrysler 300. It was nice, but dirty inside and had several scratches. They did not do a walk around with us so we had to take pictures of everything. The rate was decent and drop off was easy. read more

Do not use this Hertz location! They lie and use dishonest business practices to pad the bill and charge you extra! They charged us for collision insurance even though we already had paid for it through expedia. They told us that they had to upgrade us due to vehicle availability and then charged us for the upgrade. We contacted them once we received the bill and they lied and said we knew about and accepted the charges. I tried to call corporate, but since this is a franchise location, they are unable to help. read more

After SouthWest cancelled our flight because Vegas received a whopping 2" of snow we were forced to rent a car and drive 10 hours to Vegas. I walked up the desk, asked for an SUV, Brad booked us a suburban and we were on way. Easiest transaction ever. We've always had issues with rental cars companies, except today. This was our first Hertz rental and we'll definitely be back! Thanks Brad! read more

Make sure to look at the receipt they send you. They tried twice to upcharge the initial quote - first with a full unexplained fuel fee over $100 and then with a $15 up charge saying they had to fill it up partially. We filled up the tank before we got to the airport within 2 miles. Very disappointed they would try to take advantage and according to other reviews it's not the first time. What a disappointment since the experience of getting the car was so smooth and easy. read more

While the people who work here are reasonably nice, this location is not part of the Hertz system, so be wary of renting from there. It makes arbitrary rules. I was charge 1500.00 for a one way fee from Boise to SLC because I had the car for one week in ID and drove down to SLC to leave town from the airport there. I was told this is because of the Corp ownership of SLC and the franchise ownership of Boise. A 150.00 one way fee would have been appropriate. I have never been charged as such by any other part of Hertz. Renter beware, don't rent from Hertz Boise! read more

They say they charge $6 a gallon for gas but they will straight up lie to your face and charge $10.50 a gallon!! They say they gave me a free upgrade and then made me pay for it!!!!!!! read more

I rented a GMC Acadia 2020 for a week in San Francisco, on the third day the vehicle started making sound and the engine light turned on. I called road side assistance and said to go to the nearest Hertz and swap the car. When I got there, this guy said that he can't help me because i dont have the agreement number and his too busy to accomodate me. But he will give me a toyota corolla. When my fiancee started getting upset and told him he'll call the corporate and report him for trying to get rid of us because his busy and he didn't have the time to help us, yet there was no line and it was just us in front of him, then he started helping us and gave us a Nissan Rogue. Because we're brown? We get this kind of treatment? When you guys eat at an Asian restaurant nobodys racist towards you. What a great welcoming from Boise, ID. read more

When I returned the vehicle I rented on a Sunday, there was only one vehicle/customer in front of me. Two employees immediately attended to me as I parked, walked around the car, mentioned nothing of any damages to me or to each other, and told me "thanks, you're good to go". THE NEXT DAY on a Monday, Hertz made a claim through a third party for bumper "damages" i.e. a scratch. The pictures that they sent of the "damage" were taken the day after I returned the vehicle. I am positive that those "damages" happened to the vehicle after I had returned it to Hertz. The third party claims advisor communicated to me that the Hertz employees said they were "really busy so we didn't notice it until the next day". Bullsh*t. The fact that they did not document said "damages" until 24 hours after the car was in their possession and had a fake excuse for why is fraudulent behavior and unprofessional at best... I will NOT be taking responsibility. If you need to rent a car from the Boise Airport, DO NOT USE HERTZ. read more

I hate to leave one star reviews but the communication style and customer service was so egregious by the male manager "C" at this location. I am a Hertz Gold Plus member. I travel and have multiple rentals every year. I purchased a Nissan Xterra in Maui, Hawaii through Hertz Auto Sales. Part of the auto purchase deal was a voucher for a one week "free" car rental. I booked the rental in Boise. When I picked up the car they told me the vehicle I booked would require an "upgrade" fee even though I had a confirmed reservation for the vehicle. The upgrade fee was only $5 per day, it was late, the girl at the desk had no authority to do anything so I let it slide. When I returned the vehicle the lot attendant calculated that I owed almost $200 for the rental. I went inside to the counter, and the person at the counter said I had to talk to "C" the male manager the next day. We contacted the location the next day and the manager said that the "free rental" was not something his location could absorb. He suggested that we take it up directly with Hertz to get reimbursed. I'm sorry, I am the customer here. Hertz needs to work this out internally. Additionally, I needed another rental for the next week. The manager quoted me "rack rates" that were higher than if I booked online. I told him I was a AAA member and he said I could book through the AAA site. I finally asked him directly, "As a Hertz Gold Plus member, and considering the circumstances, what can you do for me today?" His reply, "Nothing..." I slid over to the Enterprise counter and rented a car and they gave me a free upgrade to an SUV. The person at the Enterprise counter even apologized for the treatment by Hertz! I would really like to hear from someone with some authority over at Hertz to correct this. Hertz, do you want me as a customer ever again? read more

My girlfriend and I are visiting her mom this week and needed a car to get up to McCall, so decided to use Hertz, seeing how we have rented cars from them in passed and have never had any issues. We let the guy know we needed a car that can drive up to McCall with the snow. We were told it would be fine, all the cars have all season wheels. THEY DO NOT! This car won't even drive on one inch of snow. We went to Les Schwab to buy chains, and the guy there told us they shouldn't have given us the car because the wheels are insufficient for this kind of climate. When we called Hertz to let them know, it was like talking to a wall. We spoke with someone about our situation. and all she rudely told us is that we can't use chains or our contract will be terminated and we have to turn in the car today or we'll be charged another day even though the car cannot be driven. I have driven old hunks of junk up and down to McCall my whole life. Difference is they had actual all season tires with the siding. Never had a issue on this drive. Luckily we have AAA that can tow us all the way to Boise. Hertz is completely incompetent and unreliable. Go to another rental agency!_ read more

We reserved a car to pick up at 6:30pm on the fourth of July. Our flight landed early and we arrived at the Hertz counter at 6:04pm and they were closed, regardless of having pick up reservations. We would have been stranded at the airport with oversize luggage if Avis rental cars hadn't saved us by having a truck to rent (for $100 cheaper too). When we dropped our rental car back off with Avis a week later, we stopped by Hertz to let them know they screwed us over and they didn't care at all, saying that a sign has been posted at the counter for a week saying that they would close early that day. This doesn't really matter at all because anyone who is flying into an airport and needing a car rental obviously would not be around to read the sign. Basically, Hertz does not care about its customers and we will never rent a car from them and you probably shouldn't either. read more

BOISE, ID: This Hertz always has a car for me, gives me good service, and always has an empty register when I need it. My upgrades are generally nice vehicles, even compared with what I get at other locations, as a PC member. Also, the cars are immediately outside the doors from baggage. Two big thumbs up. Why not five stars? No Hertz Carfirmation text message; I always have to stop at the counter. Add that and it'll be flawless. read more

I'd say zero stars if it was an option. Rented a car a week out. Prepaid. Spent $430 for 3 days. Please wait 15 while we process your Nissan Versa 4cyl piece of ______ . This was after waiting in line for 20 minutes and then being told that my spouse had to be present to process the rental because the reserve was in his name yet I had the same credit card and made the reservation. Another 15 minutes. Rented from Hertz as it was one of the only options at the time. Remember why we stopped using them. Overpriced/incompetent of reason. read more

Prompt and professional service. Good price and value.

Have to say that I've rented several cars from Hertz at the Boise airport. Every time they've taken extra care to square me away with an excellent vehicle. This time I rented a truck from them and they went over the top by giving me a brand-new Ford F250 super duty truck. This branch of Hertz takes customer service for frequent Hertz renters very seriously and they do a great job. read more

Another successful rental from this location. Any other Hertz would dump me into a POS Camry or Altima. this Hertz stepped it up a notch and gave me a Volvo s60. I am one of the many people who love Volvo. I appreciate the fact that Herts actually gave me a decent car for a change. read more

Great service and quick counter staff. The speed was their though the directions to cars could have been better. A better review of profile preferences would have also been nice read more

Craig miles of the location is rude unprofessional and heartless .. i rented a truck in Bosie ID for work travel to Twinfalls , my wife is going through cancer treatments and I was called home immediately.. I spoke to the Twinfalls counter help they were brilliant, they said just call the Bosie location and let them know.. I did and had to leave a message .. so I get a message .. full rate and 500 dollar drop charge ,, I call and end up with mr.. CRAIG MILES explain my situation .. his answer ... tough shit ... love you Craig you heartless coward we will meet again.. read more

It was nice experience of getting the car and I was really happy until I got the bill... I was charged with different kinds of "misc" and "other" charges that basically double my initial two-day rate for the car. When I called Hertz, they say that this location is some kind of a licensed dealer under Hertz and they can do whatever. Never again going to rent at this location and I suggest you to stay away from them unless you want to be ripped off read more

Zero Stars. I have rented from this location a lot. Never again. At least half the time I have rented here they have tried to charge me more than the quoted rate online. I always print/photograph my confirmation and bring it with me, and they generally give me a hard time but match the rate. Not anymore apparently. Per the manager, this is not actually a Hertz, but some type of licensed location. I really don't understand that because it is a Hertz, and you can book online with Hertz, and they give you the Hertz price online, but once you get there the price changes. Regardless of the explanation, I don't really care. It doesn't feel right to be charged more than my quoted price. read more

All was well until our rental van got keyed (aka. vandalized). A couple of light, but long scratches down the side cost us nearly $2,000. If it costs that much, then Hertz is being duped by their repair company and passing the buck to their customers. Was loyal, now...probably not so much. read more