Not too sure what the older reviews from 2019 and 2020 are on about. But Dollar Rent a Car is pretty efficient and convenient, far as car rentals go. I've dealt with some pretty awful car rental places in recent years. So, I'd like to think I know what I'm talking about here. So, what makes a car rental business decent, you ask? Well, in my humble opinion, it comes down to just one word: convenience. Renting a car shouldn't be like pulling teeth. You should be able to book a reservation in advance, receive that reservation upon arrival with a mere license and credit card verification, perform your exterior damage inspection or whatever, and be on your merry way. And that's exactly what Dollar does. Nothing about this transaction was difficult for me. In fact, I was immensely impressed by how quickly they got me a car; less than 20 minutes. The lines weren't even long. As for the car itself, it was fine. The turn-in process was a little strange, due to their normal lane being closed that day (it was a Saturday). But I place the blame solely on the car rental lot itself over Dollar. After getting redirected to the actual turn in lane, all I had to do was leave the keys in the car, grab all my stuff, and roll out. It was that simple. I wish all car rentals went this smoothly. But, man...I could tell you some horror stories! Only minor complaint I have is that Dollar's mobile app still sucks. So, I can't really rank them as "top notch" just yet. But they're decent enough and so are their prices. Dollar Rent a Car gets 4 midsize SUVs out of 5. read more

Their online booking and actual availability of vehicles are not in sync. They do not care for your customer experience.

I rented my car through AAA... I did the pre check in and was supposed to receive a text where my car would be located. Never received it so I went up to the Dollar desk ... there was a young lady sitting there looking at her cell phone... I said hello and I stood there for a few minutes before she looked up at me with a confused look. I explained to her that I never received the text telling me which car I should take... I showed her my confirmation number.. she said their system had been down for the last hour and she was having trouble looking up which car was assigned to me. A man came over to the desk and he called someone asking about how they could figure out which cars went to who since the system was down... the girl was manually writing up the paperwork for me... they then figured out I was the one who did the manager's special. Which said online that it would be revealed when I picked up the car. They gave me a Kia EV. I've never driven anEV before so I asked the about when I return it did it need charged to a certain charge... he said bring it back with at least 80% charge... after I started heading to my parents who live in North Canton, I had gone about 20 miles and was alerted I needed to charge the vehicle... THEY GAVE ME AN EV THAT ONLY HAD 8% CHARGE LEFT... I HAD TO QUICKLY FIND A PLACE TO CHARGE IT SO I COULD MAKE IT TO MY PARENTS. I couldn't find a super charge station and the only one I found had a 4 hour limit which I didn't have time for and because the battery was so low it said it would take 11 hours to charge to full capacity. My parents who are almost 80 met me in Fairlawn and we went to dinner while the car charge enough to get me to there house. I will most likely use a different rental car place next time rather than Dollar. read more

HUGE wait. 8 customers ahead of me and only one agent working. All the other counters have 2 agents. Budget counter right next to it has 2 people in line and 2 agents. Never again. read more

Worst service ever. I arrived at the Center late at night in winter. There were no Dollar agents present. Everything was online. My economy car was not available but I could upgrade for a substantial fee. Because I was cold and tired I did. I then was texted the parking spot number of my car, 126, which was nowhere near the the other line of Dollar Cars 106 to 112. It was in another part of the lot, which I couldn't find until I found an agent in the Hertz desk to direct me. I spent close to an hour searching for that car. Could they at least have texted me a map of where that car was? read more

I would give 0 stars if I could. I went to pick up my car and asked to add my husband as a driver. I've never been charged for adding my spouse as a driver and I wasn't told there would be a 92.00 charge. He highlighted the estimated payment and acted like that was the total price. He stapled the actual charge behind the highlighted estimate. When you sign the agreement, it's a little text box, so you can't see what you're signing. I asked what I was signing and was told it was verification of our driver's license. You can't call customer service, and after sending in an inquiry and getting a response saying I signed and I owed, the money. Then they blocked my additional emails. By the way if you're a Dollar member, you don't pay for your spouse. He doesn't mention that either. It's not the 92.00 it's the fact they tricked me and deliberately hid the additional fee. You can't call and speak to anyone...no customer service and they won't respond to me. Worst rental car company ever!!! WORST, DO NOT RENT FROM THEM, THEY ARE A DECEITFUL AND MONEY GRUBBING COMPANY. read more

Usually have pretty decent service- however, came at my reserved time and there were no cars available- about 10 people in front of me waiting on same thing. Possibly because of holiday weekend... Waited over an hour... read more

I have used Dollar reental at the Cleveland Hopkins Airport many times and have had great service. In particular, Del'Andre Perry has helped us a few times and has always been friendly and given great service! read more

Terrible experience. Made a reservation and declined insurance. She asked what type of insurance, and she said I had to choose, standard, basic, gold or platinum, which I said whatever was included in our reservation, she proceeded to charge me for standard, which we had already declined. It was deceptive business practice. I would not recommend doing business with this company after this experience. read more

I was a little skeptical when my husband reserved a car with dollar Rent-A-Car. We are traveling from Cleveland to Chicago and it was the only rental place that wipuld allow us to drop the car at a new location. The customer service at the Cleveland location was impeccable. Ty Was friendly and made sure we were in a car to our liking. Upon driving the first vehicle we felt the alignment was off. Call customer service and exchange the car with no issues at all. Ty was apologetic and I sure we're happy with the new car. read more

check their stupid rules before you rent a car!! they charged from my debit card but when we arrived to get the car that asked for a credit card!!!!!! they don't refund!!! employees are very rude also. OMG read more

Worst car rental place ever. We waited for an hour to be helped when there was only one person ahead of us because the woman at the counter was so incompetent. There was a second woman hanging out in the back who didn't bother to come out and help us while we waited with a starving baby. I would recommend going anywhere else. read more

Front desk was very friendly, however finding the area of the lot the car I rented was in was very confusing. I had to ask 2 different people that just pointed in the direction to go. I was standing next to my car and had no idea while it was snowing and no help. Wasn't told to just pick a car the keys are in it and go, and never told address or how and where to return the car. read more

I flew into Cleveland for business and needed a rental car, so I decided to give Dollar Rent a Car a chance. I was very impressed with the ease at which I was able to grab a shuttle and take me to the Dollar Rent a Car parking lot. It only took 20 minutes from the time that I got on to the shuttle until I was driving out of the parking lot! The best part was that I was given a complementary upgrade from economy to compact, since all the economy cars were already rented. read more

Dollar Rent a Car - Rental car - Car Rental Near Me - Cleveland, Ohio

Rented a car from SC to OH for one day and was charged $129.06 for a one day rental. Made sure to ask every question under the sun since this was my first car rental ever. Everything went great, got the car dropped off at Cleveland Hopkins rental car location and carried on with my week. Discovered my credit card was additionally charged another $129.04 and $173.39. Total amount for my rental charged on my card was $431.39. Called many times for their customer service and they kept saying they'd send me a receipt within 24-48 hours. I was never sent an itemized receipt. No one could simply explain these additional charges. I made sure to fill the gas tank all the way, car was in my ownership for less than 14 hours since I drove all night to OH, I dropped the car off an hour before drop off, and it was clean and undamaged. DO NOT suggest renting a car from this location. They will over charge your card without explaining why. I had to file a dispute with my credit card and I'm still waiting for answers. read more

Do not rent a car from Dollar Rent a Car unless you want to get ripped off!!! We rented a SUV and when we arrived in Cleveland to pick up the SUV they said we needed a larger SUV. It was late and and we basically had no choice but to take the SUV they gave to us. Dollar changed my Dad over $65 additional a day just for an upgraded SUV to the original reservation. This was the worst experience I ever had with a rental car company in the many years that we have been traveling. We tried to call their customer service and they were no help at all. Beware, they also charge an additional $13 a day just to add an additional driver which is normally no charge with any other rental car company. I will never rent a car again from Dollar Rent a car. read more

No excuse. Over three hour wait for a car. Covid is not an excuse - in fact if you are so worried about it, make sure you have enough cars so people are not standing around waiting for a car. First and last time we use dollar. read more

Please STAY AWAY!!!!!!! Rip offs. These clowns overcharged my CC with insurance I didn't even need, because according to them "It's the law in Ohio". Never received my refund. read more

Long lines little staff. Horrible wait, slow workers. I will pay more to use National.

Easy shuttle to rental counter and the wait wasn't too bad. Service staff was nice and process was easy. However, the attendant asked me "basic or premium coverage?" I didn't realize I had an option that of none. When I returned the car there was a charge of $60 for 2 days of coverage vs the only $20 to rent the car for one day. They took one day of insurance off as I only had one day. Live and learn moment. Good experience except for trying to charge you more in the details. read more

Worst customer service ever!! You are better off renting from Hertz, budget, Avis or any of the other car rentals offered. The man behind the counter was extremely rude and would not honor our online reservation - we had a print out and confirmation number. read more

I ordered a midsized SUV through travelocity and was quoted $180 something for the week. When I got to the airport (redeye overnight from LAX) there were signs where to go, followed the signs to the shuttle, didn't have to wait too long 5-10 mins, no problem. The man driving the shuttle grabbed my suitcase on and off. Super thumbs up! I love that when I travel without my significant other that men have chivalrous manners...now to dollar. Unfortunately I did not catch her name but what a pleasure she was too work with. I'm sure if I look at my receipt I could find it. But everything was taking care of, pleasant Sunday morning chat and I was on my way. Lastly, I would totally recommend them...bonus:my end bill was lower than initially book for PLUS! read more

When they know they have 6 reservations coming in before 6 am-- they should have more than one service person running 2 counters-- thrifty and dollar -- especially when it takes 5 - 10 minutes per customer -- people checking in this early are arriving due to a red eye and just want to drive away to get to their destination -- how about using technology to go directly to your car instead of having to check in the old fashioned way -- ridiculous waste of time to wait in line read more

Worst Customer Service Rep, PATRICK (night of 11/22/16) I have ever encountered. Rude beyond belief. 10 pm at night, I traveled over 10 hours--waiting in line, only two CSRs--He was yakking with a customer who happened to be a friend (someone who worked there previously as she knew everyone there) for A LONG time while the other CSR helped others methodically & timely. As the line got longer I said something and he started YELLING at me "Did you say something?" and WOULD NOT LET IT GO. He made quite a scene, and when I asked for his name, he said "I'll get your name too." A clear THREAT. I travel extensively for business and have never encountered such a rude obnoxious and threatening employee. Planning to write to Dollar about him. I will never ever rent from DOLLAR again. read more

Rented a car from here as part of a bday gift for my mother flying home to OH. Rented online but was unable to pay up front. Called customer service number on website day I booked it to see what I could do to make sure she didn't get stuck with the bill. I was told that all I had to do was call when she returned it and pay over the phone. On rental car pick up day spoke with service rep on site in OH and was told the exact same thing. This is not a problem and to call they would take payment over the phone upon return of the car. Return day....told by rep present at site they do not have any way to make a payment over the phone and have to have the card to swipe. Reviewed what previous 2 people said, one of which was on her site, and her excuse was there was a lot of new people and I was told wrong. She advised me to call customer service and to give my mom money!!! What a great 70th bday gift for my mom to be stuck with a $300 bill and nothing done about it. Customer service is AWEFUL and anyone who knows anything about customer service is that you work with the customer and don't tell them they are wrong!! Would never recommend this site due to the way I was treated as well as my mother. Gave 1 star only because I had to give something! read more