Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

I've been a customer of this Budget franchise twice…read more The first time, about ten years ago, they quoted me a price on the phone that included mileage at no additional cost. Then they charged me $600 more for mileage after assuring me there would be no charge for mileage. The perky lady on the phone and the small print in the contract told ENTIRELY DIFFERENT STORIES. The second time -- today 3/1/21 -- I brought a rental in to extend usage for a few more days while my truck gets repaired. They had been charging me $40/day -- fair enough -- but suddenly they raised the rate to $120/day for the next 5 days. So I dropped the vehicle off and went to Enterprise. This may not be TECHNICALLY dishonest, but it reflects a pattern of what we attorneys call SHARP DEALING -- on the very edge of dishonesty -- that seems to characterize this Budget franchise. It is owned by a group called The Memphis Landsmen. Don't do business with this company. They are out to deceive you and empty your wallet -- by trickery.

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked

Outstanding service by Travis. Had a problem with the downtown Memphis location and Travis solved…read moreit.

Had a reservation confirmed at Memphis, TN location. Got a Uber there to pick up the car and was…read moretold they did not have any cars available today. I said but I had a confirmed reservation. He said. Yes it will let you do that, but I was getting ready to call you. I have done business with Enterprise for years. Never had this happen before. I don't think this is very good business and will not be back

Staff is very rude. This is absolutely my worst experience with Enterprise. I had a reservation and…read morepaid for a ride to get there on time. I stood in line 25 minutes and when I get to the counter the representative said we short staffed somebody should have call you we don't have a car for you. I told him I got dropped off then he said rudely call them back. I spent 25 dollars to get there. They didn't give me an apology or nothing. I didn't get a car and no one cared

Wonderful customer service at this location. Had a problem which was solved for me. All i can say…read morenow is Thrifty who??? Recommend them a lot!

We didn't have a reservation but the lady who helped us was super sweet she got us a beautiful car…read moreand we had no issues I wish I remembered her name because she made our trip to Memphis great!

Avoid! I had a reservation with Advantage, got to Memphis and was told there were no cars. Once I…read morereturned home, I called to complain, Customer Service (which is handled by Hertz) was so frustrating to just try to reach--round-and-round on the phone, an automated menu where most of the options don't respond when pressed. Was finally able to get a person, was told I'd get a call back. Waited over 2 weeks, no call back. Emailed customer service, no response. Called again, got a person--after going around on automated menu again. Was told to fax the receipt from the car company (Avis) I ended up using on my trip. Supposedly Hertz will make it right by compensating me the price difference--I ended up paying $60 more with Avis for a compact compared to the price I had reserved for with Advantage for an Intermediate class car. We shall see. Just save yourself the headache, go with a different car rental when in Memphis..

Do not rent from this airport they do not oblige to the reservation and are always out of cars.read more

I've had only good experiences with car rental companies, even when I returned a brand new car with…read morea dent in the side [they let me off]. So I guess my number had to come up. I reserved with Payless via Priceline, where my quote was $344 for 9 days. A few days before our trip, I called Payless to make sure they had my reservation and a car for me; Yes, we have them both. Good so far. When we showed up at the rental desk tho, the attendant said he has no cars, but that one would surely show up in 30 mins. At 8pm, this sounded doubtful, so I surveyed the other rental cos there: Avis, Budget, Enterprise. All were too expensive so we chose to wait. A car did show up, and after the paperwork, we were off in our Sentra. Nine days later, we brot the car back. Return was efficient, and I was presented with my receipt, which I packed away for later. Next day I happened to read it and found I had been charged $465, not $344. So I filed claims online with Payless and Priceline. After a week, I also filed a claim with my credit card co., Citi. Today, a month later, I heard from Payless: I had *agreed* to the CDW insurance charge of $12 day, which resulted in the added amount. I NEVER pay the CDW, as that is covered by my car insurance, also my credit card. And I am SURE I told the attendant I did not want it. But the box got checked, and in my hubris, I signed the agreement without reading it. SOOOO - it appears there's been a gotcha. And I'm stuck. Lessons learned: 1. Do not book thru Priceline. Their price was NOT the lowest, and you don't know what company you've contracted with until you've booked. Seeing all these 1-STAR reviews, I don't think I'd book with Payless. 2. READ YOUR AGREEMENT before you sign. 3. In the future, READ REVIEWS before you buy. Payless has well earned their 1 STAR, which is still generous.