From the moment I called to schedule a car, the process was easy and the customer service was…read moreexcellent. The staff at the Enterprise on Carpenter made everything simple and stress-free from start to finish. When I arrived to pick up the car, they had just opened and there was already a line. It felt a bit like the rush you see at a high-volume airport rental counter, but Olivia handled it like a pro. She was multitasking, greeting people as they walked in, and efficiently working through each customer. Despite the morning rush, everyone was taken care of quickly and with a great attitude. Returning the car was just as smooth--it took only a couple of minutes and the same great customer service continued all the way through the end of the rental. Because of how well everything was handled, I would absolutely drive out of my way to rent from this location again. Highly recommend this team!

If I could give zero stars, I would. Let me walk you through…read morethe disaster that was my most recent experience with Enterprise, buckle up. I dropped a vehicle off on a Friday afternoon, and honestly, I have no idea how this location is even operating. It was by far the worst Enterprise experience I've had in over 25 years of renting vehicles, across multiple states. First red flag? A guy pacing in the parking lot, glued to his phone. I figured he was just waiting on someone. Walked inside, expecting a quick return, only a few people ahead of me. Easy, right? Wrong. Twenty minutes. That's how long I stood there. Not a single employee in sight. Phones ringing nonstop, unanswered, like some kind of twisted background noise torture. I had to walk outside three times, just to escape the ringing. The entire vibe? Depressing, chaotic, and downright unprofessional. Eventually, I had enough. I was only trying to return a car, not apply for a mortgage. I walked out to the lot and found the one employee working. My daughter pointed her out because she was busy with a nitpicking customer. Picking a car like he was judging a concours d'elegance. I walked up and said: "I'm sorry to interrupt, but I have places to be. The car is over gassed, and in the exact same condition I received it. There are multiple people inside waiting. I'm not waiting another hour for a key drop." The other customer got mad at me. I apologized, handed over the keys, and left. Done. There was absolutely no reason I should've waited that long. This entire experience was a JOKE. But wait, the nightmare started in Bellevue. I was headed to Canada for my 16 year old son's junior ice hockey tournament. Everything was packed, spirits were high, and we were ready for a big weekend. (I made video, we were so excited) But when we got to the border, Canada had other plans. We were randomly selected for a vehicle search. No big deal, I thought. But things took a turn. Because of an old, fully resolved situation from 2019 (yes, a fight), I wasn't allowed entry. Despite having an attorney, completing probation, and my case being fully dismissed, they still denied me access. They literally had all the paperwork in front of them, didn't matter. They wanted the original court documents from 2019, and until I hand deliver them, I'm not allowed into Canada. So what did they do? They let my husband and son go through... and they sent me back. On foot. Separated me, humiliated me, then basically said, "Good luck." Once I crossed back into U.S. soil, I expected some relief. Nope. U.S. border patrol wasn't any better, cold, dismissive, and completely unhelpful. I was shocked. Maybe it was proximity to Canada? Who knows. But one thing's for sure. Dressed in pink and my fluffy jacket, I stood out. They didn't expect me to speak up. But I did. Oh, I let them know exactly how I felt. I'm small, but don't underestimate me, my mouth will shock you. And yep, that day, it definitely did. I left my mark. So there I was, stranded, no car, no ride, no food, no pain meds (I'm disabled, with a fused lumbar and cervical spine), and completely stressed. I walked a mile and a half to the nearest McDonald's to breathe, regroup, and cry into my Mc flurry. Eventually, I Ubered ($80!) to the nearest bus station, but of course, the ticket agent had just gone on break, and the bus left without me. Another dead end. Sat on a bench, googling like a madwoman, trying to figure out how the hell to get home. Then it hit me, rent a car. Again. I Ubered another $80 to the nearest Enterprise. They quoted me $52 to rent a car back to Lacey. Relief flooded me. Then came the gut punch: "It'll actually be $152 if you return it to a different location." Are. You. Fing. Kidding. Me?! You're charging me more to return a car for you? Unless I wanted to return it back to Blaine. FOUR hours away? Oh, sure. Let me just plan a weekend getaway to the site of my emotional collapse. I was exhausted, desperate, and defeated! so I paid it! I walked out to the lot, saw the vehicle, and literally laughed. A minivan... Anyone who knows me knows I clown on minivans. I'm an SUV girl through and through. But in that moment, I didn't care. Four wheels and a gas pedal? Good enough. I climbed in, locked the doors, and just sat there crying for 15 minutes. Then I wiped my tears, cranked up some music, and drove that minivan like a champ. Singing, dancing, belting out lyrics like I was headlining Coachella. People could totally see me. I didn't care. But the story doesn't end there. I called Enterprise customer service to let them know just how absolutely horrendous their service had been, and they completely blew me off. Cold. Robotic. No apology, no care, no accountability. So guess what? I'm done. Enterprise, you've officially lost a loyal 25 year customer. I'll take my business to Budget and Turo from now on. Because when the world is falling apart and you're just trying to get home? You deserve better than this.

Horrible customer service, claimed we had a dog in the car when we absolutely did not, then hung up…read moreon us. We came back and discussed with her, she is rude and we will never be renting here again.

horrible place to rent a vehicle, management is incompetent beware there employees suck. I'm…read morepersuing legal council. you think you your going to charge me for something that I didn't do. not only am I going to sue you for a broken windshield I'm gonna sue you for harassment. I'm going to make sure this one hurts. customers beware. shop around don't waste your time or money. I'll update my posts as this proceeds.

After a series of unfortunate events on December 30, we were left without a vehicle through the…read moreholiday weekend, with 4 kids and a baby at home, of which 2 happened to be sick. We are not from the area, my spouse is active duty and assigned here. We were connected with this location, specifically Hank Ferguson, for our needs. Hank was understanding of our situation, doing everything in his ability to accommodate us, and more importantly lifting some of the stress off our family that wasn't his fault at all. As a former rental manager of over 10 years in California, I know good service in this industry and can only hope to have provided my customers with half of what Hank has provided to me. Thanks, Hank!

Overall my experience was very pleasurable, I don't think a single thing could've gone better. Not…read moreonly were the fast efficient but very understanding. 10/10 will absolutely recommend!

Don't be late .they will rent your car away even when's it's paid for on reserve . Told kick rock …read more Double dipping . We pay as customers.

I've had a few really terrible car rental stories in the past and most have just been nothing to…read morewrite home about. This location has pretty bad reviews online elsewhere but I have President's Circle through a credit card perk and there aren't exactly a ton of options in Olympia. So while my car got fixed recently and I needed a ride for work, I booked a car here. Extending that rental a few days was no problem and they even extended my rate (which since I had gotten a steep deal for doing 7 days and was not extending 7 more was not expected!). I got a very good price altogether and everyone I dealt with the three times I came in was really friendly and helpful and answered all of my questions. There were only a few cars but I got my pick from everything they had available at the time. With the bonus of no deposit with Presidents circle and the free upgrade, I will definitely come back here if I need a rental. I don't usually write reviews for chains but this one went above and beyond and good car rental place is a tough find, especially away from the airport.

Bought a new property last year and needed to clear some land for the pool. Rented a bobcat! Great…read morecommunication, delivery and pickup was very smooth and given instructions on operating. Husband worked construction so he knew how to operate but they still went over basics and safety! Great price and well maintained equipment. We've been talking about renting something bigger to clear more this summer!

Last month our business was at chehalis wa and we needed a fork lift for our work at the ritchie…read morebothers auctioneers. After calling few places close by and finding out they didn't have anything for the days we needed I found star rentals. I called them and told them we need a forklift at the auction site in 2 days and we need it for a day. Their prices was very fair and they delivered on time. The equipment was clean and ready for work. After we were don't I let them know and they picked it up next day and mailed me a receipt within 2 days. Their service was extremely friendly and I will definitely use them again.