Small but they do a good job!…read more Brian I think is the sole proprietor/mechanic at this location. Went through here for 2 truck rentals, he gave us the 10% military discount and 10% web discount and went through all the insurance options with us. $400 cheaper than the same equipment from U-Haul, with 2 additional travel days. Only issue was with the truck trailer. Someone didn't coordinate properly, so we had to pick that up from their Tacoma location. Worse, a piece of the trailer broke while we were loading my husbands '68 mustang onto the damn thing, getting that all sorted out cost us almost the whole travel day! That was a pain, but not I think a reflection of this location or Brian's work. I would go through here again for sure.

This happened a year ago but it was SO bad I have to make people aware. Also, we tried to follow up…read morewith BBB and file a complaint but it never materialized. I spent a lot of time and energy trying to rectify this. CUSTOMER BEWARE! Two days ago we rented a Budget moving truck. At pick up, the employee told my husband that he had to get a car insurance representative on the phone to confirm our car insur. policy covered commercial vehicles. Otherwise, he HAD to buy the liability insurance offered by Budget. So he called Geico and was told it was a 20 min. wait to speak with someone. There were people behind him in line, and we were on a tight schedule. So with no other options, he went ahead and purchased the liability insurance for over $200. Yesterday I looked this up and found out this is NOT actually policy. Today we spoke with 3 Budget customer service people including a supervisor. First they tried to call the location - I assume to ask the worker if this actually happened - but they couldn't reach anyone there. Then they said, "if you had called us when you were at the location we could have helped". Oh ok, so apparently you have to call Budget customer service even though you're AT Budget - just to make sure their employees aren't scamming you. Finally, a supervisor told me it was a valid charge and since the rental period was over, there was nothing they could do. We will never EVER use Budget again. Moving is stressful enough. We didn't need to be ripped off $200+ AND waste over an hour on the phone, only to be repeatedly told that the Budget company won't remedy or make restitution for their mistakes - even if those mistakes involved lying to, and coercing customers.

I paid over $1000 for a rental truck to drive my pregnant daughter from WA to Vegas. I get there…read moreand they only have a van even though I've had this reservation for WEEKS and have called to confirm it! They didn't even credit me for the difference and tried to charge even more money! On top of it the vans transmission is slipping and the engine light is ON since I got it! I've had it 30 mins and they won't help me. They won't change it or anything I've called roadside I've called customer service serveral times. I was denied a manager! Let me be CLEAR!!! My wife dies driving that POS I will not stop til Budget is in the fucking gutter! I'm an insurance agent and I DO BELIEVE they are hoping this van will be in an accident to collect money from it! I will be speaking to a lawyer! I suggest a manager call me IMMEDIATELY! Confirmation # 1808260489018 3/6/26

BEWARE! They will take your credit card and charge it and then go dark when you are waiting for the…read moredump truck! I called them to reserve a dump truck and they agreed to charge $175 plus $40 to deliver at 9am and pick up at 4pm on April 15th. The truck never arrived and they did not return my phone calls. My credit card was charged $235.43. If they do not reverse this charge I will contact the BBB and Wa State attorney Generals office monday morning. DO NOT USE THESE SCAMMERS!!

Needed a truck in a pinch. They came through with flying colors. Won't give 5 stars to anyone,…read more Sorry! But I am going to rent from them again.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

Installed My hitch…read more Pulled my trailer with my lights blinking randomly and came to the conclusion they weren't wired right. Brought it back and 2nd time, they got it right.

Great customer service. Was in and out in a jiffy. I will use this facility again if I ever need to…read morerent a truck and I am in the Tacoma area.

The old manager was awesome this new one however needs to be fired. He took it upon himself to go…read moreinto their database system to get my phone number to text me on his personal phone asking me out on a date. Then...

Twice the Tacoma storage unit on orchard has been closed during revised operating hours. Due to a…read morebroken gate. I was told today by a clerk rudely "that they were closed and he did not have to let me in." All though it was within their revised posted open hours. These revised hours are in breach of my contract with Express Storage. They have had plenty of opportunity to repair this gate. I'm disgusted w the lack of customer service the disregard of the inconvenience of these limited hours and my time.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.