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    Dolphin Mobile Live Scan

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    9 years ago

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    Pasadena Live Scan Service

    Pasadena Live Scan Service

    (135 reviews)

    As always my review my experience. I absolutely recommend…read morethis place. I needed a visa to travel abroad to China and this location took care of the picture needed. It had to be to a certain size and they captured that correctly. Thank you for taking care of your customers with respect. You listened for what I needed and delivered it. Thank you!!

    I came here about a a month ago and I couldn't have asked for a better experience…read more When I called ahead, the woman who answered the phone was incredibly helpful and encouraged me to come right in. Luckily, I made it just before their lunch break. From the moment I arrived, the entire process was smooth, efficient, and stress-free. Jennifer was absolutely wonderful. She was kind, personable, professional, and genuinely seemed to care about helping me. She took the time to explain everything and went above and beyond when I was having trouble scanning and converting documents into a PDF. Instead of rushing me along, she patiently showed me exactly what to do and made sure I understood the process. The gentleman who took my fingerprints was also friendly and efficient, and together they made what could have been a stressful task incredibly easy. If you ever need a Live Scan, this is the place to go. The staff is knowledgeable, the service is fast, and the customer care is exceptional. It's rare these days to find people who are this helpful and willing to go the extra mile for their customers. A huge thank you to Jennifer and the entire team for making the process so easy. Highly recommend!

    The UPS Store

    The UPS Store

    (128 reviews)

    Don't trust anyone giving this UPS store a 1-star review... I've been a loyal customer for the past…read moredecade, and Nevine, and every other employee is not only a consummate professional, but is courteous and goes above and beyond to problem solve. This UPS location is my absolute favorite! - Grab a free empty box out front before you come in... no need to purchase a new one! - There's plenty of parking and a Starbucks next door... if you woke up on the wrong side of the bed find a mostly clean bathroom and free ice water 30 feet away! - Forgot scissors, tape, a print out? No problem, they have all that and for free. - Asking an honest comparison question about UPS vs USPS vs FedEx, ask away! They honest and helpful. And to all you sad-sack excuses for clowns, get a life! And also stop using AI to write your negative reviews... so lazy! So sad and lazy! We're all SUPER sorry that you chose to come to the UPS store when was busiest, apologies that you didn't get a free appetizer for dressing up fancy and flirting your way through the foyer, and too-bad-so-sad if you think your time is more precious than anyone else. Too many tears running mascara down your face? It's time to admit it to everyone: yes, this is an intervention... you have a serious Amazon addiction, and it's time to talk about it openly. Shaquille O'Neill is embarrassed at the size of your carbon footprint for Chrissake. And you harboring too much unsolicited logistics advice to boot? Wow, so much smarter than everyone, you must be a genius! If you think UPS can run its operations better, how about get a job at UPS and stop hiding behind your computer screen and absolute bullshit 1-star reviews. Elite Yelpers are the biggest and worst narcissists the internet has ever suffered... a designation reserved for small minded hypocrites. Just take a dump and move on, eh? Congratulations on shitting such delicious ice-cream... you're a rare bird indeed!

    THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

    Dolphin Mobile Live Scan - fingerprinting - Updated September 2026

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