I ordered boots from this company for Christmas. The boots I ordered were black. I received a camel…read morecolor. The return policy is that customer has to pay for the return. That's an extra $11.00 that the customer has to pay for an error on their part. Honestly, this is no way to treat your customer. I've emailed the store as I live in California. I will update if there are any changes. I'm happy to report that this company provided the return label which saved me money to return the shoes. My refund was provided in a timely manner. I appreciate a company that provides good service to their customers, for this reason I have given them 4 stars. Mistakes happen. They were out of the black pair so I asked for a refund. I've since purchased my boots from Nordstrom (another excellent) company. In the future I will consider shopping at Foot Paths because of their excellent customer service.

There are so many shoe stores in downtown crossing. I must say I do like this one. I like their…read morelarge selection of sneakers. I like the unpushy sales people. I like the layout of the store.

Their coupons are scam. The customer loses the discount coupon if we want to exchange the shoes…read morealthough it is still not expired, total disappointing. I am not shopping there anymore.

Weird place. Bought a pair and they didn't give me a bag, saying they were going bagless. Fine. A…read moreweek later I was back seeing everyone got a bag for their purchases. Another time, I needed to use the restroom after checking out. One staff told me it was for customers only, so I asked if I needed to show the receipt, then he said the toilet was broken. I came to ask the girl at the front desk, she said no public restroom (?!) People, I just literally checked out. You can keep the restroom and all the shoes for yourselves. Customer service is a mess here. They used to have some good staffs and lost them. The shoes no long look that good, neither the price. You can get the same thing for much cheaper online or at the brand store. (Eg., Cole Haan for $100 at DSW but only $79.99 on Amazon or $85 at Cole Haan store in Assembly). Bye.

Ideally located with exceptionally helpful staff. I ordered an item online, and they assisted with…read moreensuring the perfect fit upon pickup. They also seamlessly applied an additional discount, making the experience even better.

What a great shoe store. High quality construction. They are the type of shoe that if you need them…read moreresoled , no problem. I worked in a full service shoe store in college and I learned a lot about shoes. One thing that I learned was always buy quality footwear for the health of your feet. However, this store doesn't compromise style for substance. You get both. Today I purchased casual shoes, which they carry along with more business and dressy styles. They'll last me a lifetime.

New UPDATE: Employee Grace, allegedly from their CEO's…read moreoffice, sent me an aggressive, threatening email . Apparently Clark's policy is to bully and harass customers who complain about their abysmal return times, shoe prices, and the unprofessional communications generated by their outsourced employees whose English is sketchy at best. This company should be avoided at all costs. Their shoes aren't worth the price and you will be threatened if you complain. UNPROFESSIONAL COMPANY AND HORRID EMPLOYEES. NEVER AGAIN! $$$$ Expensive. Too expensive for this company to outsource customer service to third world countries. I bought a pair of shoes on December 26, 2025. Too narrow. Clark's changed their sizing. Sent shoes back for the correct size. As of January 26, 2026 I'm still waiting for the correct size. UPS label created, and I'm still waiting. NOW the same shoe is far less expensive than what I paid. Smells like FRAUD. Will I ever purchase from Clark's again? NEVER! Caveat emptor - let the buyer beware. SCAMMERS !!!

This is one of my favorite shoe brands. So I had to stop by. The gentleman who helped me was…read morevery pleasant, helpful and patient. As I've lost weight, my shoe size is different now and I'm not sure which size is going to fit. He didn't mind looking for the smaller sizes to get the right fit. I ended up getting beautiful cognac color boots which I absolutely love. It's part of the Collection line shoes which makes me feel very comfortable. This is a great store and definitely great customer service!

J&M clothes & shoes are high quality, and their service is great. Unfortunately, their inventory is…read moreabysmal. I'm a 5'10", 175lb man--the epitome of average sized. But for some reason I'm a small in their clothes. Strange, but fine...if they want to target larger men, whatever. What's not fine though is the fact that they don't carry smalls in-store, and for reasons surpassing understanding, produce an irrationally minor number of small items in their production runs. Case in point: I saw a jacket on sale a couple of years ago that I loved, but the smalls were sold out. TWO YEARS later they come back in stock and partner buys one for me in medium (because I'm a medium EVERYWHERE else). I call to exchange it today and they're sold out of smalls, again, with no plans to produce more. I'm done trying to find J&M stuff in my VERY AVERAGE size, it's not worth the hassle.

I really like J&M clothing selections. There isn't a store where I live and I dislike buying…read moreclothing online so when a biz trip to Boston took me within a few blocks of this location I was excited. When I walked in to this (very) small store, I was promptly greeted by a very friendly young man. I told him I was in need of dress shirts and pants. They have shirts but then I got "we don't sell pants." Ummm...okay. Weird but it is what it is. He was quite helpful as I browsed and asked questions. I was able to find items I liked (and needed) as well as some I liked but didn't really need ;-)

Fun, lovely, historic, touristy! Faneuil Hall is a bit of everything! If you want to see lots of…read moreaction in downtown Boston, this is the place to be! Never boring! There's the visitor center at Faneuil Hall, Quincy Market with lots of restaurants a bit further away, Sam Adams Tap Restaurant right there. Tour groups start here. Street artists - the downside, I usually love them and support them, but here they were rude and bullying tourists, so not a fan. Lots to do in this area! You can spend easily a few hours here. Part of the Freedom Trail also! Great for a beer break as well!

Faneuil Hall Marketplace in Boston is a historic site and modern festival marketplace featuring…read moreshops, restaurants, and street performers, centered around the historic Faneuil Hall and the Quincy Market complex. It's a perfect stop to grab delicious foods and sweet treats , listening to live music or grabbing souvenirs . Service depending on which vendor you stop at was a 50/50. Some super friendly and some super rude. Value is average but I think some of the food places were over priced and food under value with no flavor . I do love the cobble stone streets and other vendors surrounding the hall.

They sold me some shoes and said the estimate delivery time to their store was 3-5 days but its…read morebeen 10 days and they keep delaying the delivery. Also I tried to call the store and they have an automatic voice mail so you don't contact them. Never buying here again.

Thinking and wondering if my friend still has all of those free bird shoes. She really did look…read morenice in them. Thanks for the service and for allowing me to make my friend k happy. She loved shoes.

I've been drooling over these leather beauties for several years now on social media and when I saw…read morea store on Newbury I had to come in and browse. They have SO many shoes and boots inside. Freebird has a distinctive style and their shoes and boots are like leather works of art... it was fun to browse and see what was available in store and have the chance to see and try on some items in person. It's not cheap - but most quality leather goods aren't.... so as long as you are realistic on price, you'll be fine. Def. worth a browse and you might find a new beauty to add to the collection.

Pretty good customer service during my visits here and the Black Friday sale was a decent discount…read moreon various clothing here. I got a pretty decent deal on a sweater. The pants and sweaters seem to fit normal folks, as opposed to just supermodels. The store is minimalist and not that exciting. However, the location is in a prime area that only Newbury/Back Bay can surpass.

This establishment is located in the Seaport area of Boston. It carries clothes and shoes for both…read moremen and women. You will find neutral colored clothing. If you're looking for prints or bright colors, this is not the place. Clean and organized with friendly staff who will help you find your size. Limited street parking.

If you go here, ask for Javier. He greeted me right as I walked in. I explained that I was looking…read morefor something specific. A pair of hightops that could be worn with a casual blazer. He showed me a few recommendations. The only reason I marked this as a 4 was because I didn't find exactly what I was looking for. Thank you for showing me around Javier. -G

Since I don't have a car, I walk A LOT. I have bad knees, so I walk everywhere in sneakers. And I…read morehave wide feet, so finding said sneakers can be tough. I went into Champs out of convenience, since I go through DTX on my commute. A salesgirl asked me if I needed help, and I told her I was looking for wide sneakers. Of course, they didn't have any, but there were a couple styles that looked like they had a wide toebox, so I asked to try them on. The salesgirl brought out a pair and without asking, replaced the sockliner with a special insole. Had she asked, I would have told her that I have very high arches and can't use insoles in most shoes. But she didn't. And when I put the shoe on I was really confused until I figured out her switch. Since I didn't want the insoles, she started telling me about the most amazing socks in the world, that she loves (and wasn't wearing). Oh, and the shoe protector. You have to have the shoe protector to keep those sneakers clean. I decided to buy the sneakers and a couple pairs of socks, but the salesgirl looked horrified that I wasn't getting the protector. "You know, the netting will get all dirty and you can't get it clean, right?" she said. When I replied that they were for my commute and I didn't care her face was a mix of confused and grossed out. I had to return the shoes and was barely acknowledged. The music was WAY too loud and the store was really hot both times. Not to mention the overstocked salesfloor with no room to move around and the filthy floor itself. I really like the socks I got, but I'm not sure that I want to brave the store to get them again.