Horrible went after a power outage knew there could be some delays but not this bad figured since it was a big corporate business, they would know how to handle this in a town that has blackouts instead we ordered right when the stuff turned back on. Got there like 20 minutes later and was immediately greeted rudeness and acting like we were the problem for ordering I waited for an hour asked for my order six times in the end turns out they were just lazy and couldn't look for my order it was sitting on the top shelf for at least 25 minutes my app said it was ready and they basically told me I was lying! One big lady was literally eating instead of making orders acting like she didn't care and then acting rude to me! So disappointed so many better places around!!!!!! If you can't handle working in a stressful customer service job don't do it! read more

Domino's Pizza - Burnt food - Pizza Near Me - Big Bear Lake, California

I ordered online and I needed to make a correction and wasn't able to do it online. So I called the store at the phone number that they provide. And I was on hold for 10 minutes and then was disconnected and then I was on hold another 10 minutes I was disconnected. Apparently these people don't pick up their phone and they're answering service. Just put you on hold for 10 minutes and then hangs up on you. This is horrible. What's wrong with you people read more

Literally the worst dominos i've ever been to in my life. I live up here and order occasionally when there's nothing else to eat/I don't feel like cooking, but ever since the badass manager horacio got replaced by the new dude, the pizza has gotten SO MUCH WORSE. in fact, I ordered a super simple pizza recently and threw the entire thing away because whoever makes them now fucking sucks. How do you mess up pizza?? Order from literally anywhere else and don't waste your money here. Consistently disappointing read more

Horrible food horrible service horrible workers dirty watched an employee go from scrolling on her phone eating food to touching orders without washing her hands. Waited 1 hour for my order they told me would be done in 10min. go to one of the other pizza places in town please! read more

I was ordering a small meal for my starving family that need food in their stomach like normal human beings. Then the unthinkable happened!!! We were waiting for this pizza for 4 HOURS. I decided to call and they said and I quote " it should be there any minute or would u like a refund" with a sassy reply! We didn't get are pizza... waited another 30 minutes then called again. They said the same THING " should be there, it says delivered" IT WAS NOT THERE! Waited another 20 minutes called. HAD TO ORDER AGAIN LUCKILY SOMEONE WITH COMMON SENSE ANSWERED THE PHONE!!! And we got are pizza 45 minutes later. Ordered initially at 6pm family ate around 10:30pm DO NOT ORDER PEOPLE ITS A SCAM!!! NEVER ORDERING AGAIN. WINTER DEPRESSION BECAUSE OF THIS ( crazy ) read more

Coming into Big Bear late at night, this one one of the only two spots that were open late. They had a deal going on their website, "Any 2 for $7.99 each" so we opted to get a pizza and a pasta. The pizza, was okay. It was lacking in the "robust tomato sauce", although I do appreciate the pizza arriving hot still. We split the toppings so we could have a half and half pizza, and got the mango habanero sauce and bbq sauce to dip. There was also a new pasta on the menu, the buffalo mac and cheese. Probably one of the worst fast food pastas I've ever had, but this is no fault of the business. I'm sure they had to follow whatever corporate tells them. Service here is fantastic. We placed an online order, and it was ready and delivered within 30 minutes. Next time, I'll just stick to the classic pastas. read more

Food was good but delivery was jot good at all. Walked down the hill I met the delivery driver at the driveway. He took out the pizza handed to me and I gave him a $10 tip. Upon getting back up to the house, I noticed I had an extra pizza. I immediately called the store and let them know that we were given an extra pizza and we didn't want to take somebody else's order. They said the driver would come back for it. Within five minutes, the delivery driver pulled up. I handed him the extra pizza and his response was "what you walked all the way back to your house with an extra pizza that didn't belong to you" I responded by telling him you're the one who gave us the order ignored me, he walked away throwing up his hands and drove off. Completely rude and unprofessional especially after giving him a $10 tip. I called the store and the store said they will remind him to talk nicer. Definitely avoid if you're on vacation. read more

This location does not disappoint! It has improved so much over the last year! The pizza is always fresh and for some reason tastes delicious honestly not a bad dominos if you're craving something cheap and quick and good quality. Just be warned wait times during busy seasons can be super super long and the approximate wait times the app gives are way off but that's because it is a resort town and they get hundreds of orders at once so just be patient they're doing a great job! read more

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It's Domino's and the Team here literally busts their razz to serve the entire mountain. They are my 2nd favorite pizza shop as Maggio's is my first, but if you are walking in to pick up and buying on a tight budget, you can't go wrong. Good quality and FANTASTIC CUSTOMER SERVICE read more

A big shout out to Lucy " assistant manager " for putting me on hold 4 times and hanging up on me twice. Dominos doesn't deserve such a professional employee. When I want to eat pizza out here in Big Bear I'll make sure to give her a call so I can cancel my order and get disappointed. read more

Go to the supermarket make your own dough, cure your own meats, make your sauce from scratch. You'll still get to eat your pizza 4 hrs before this place decides to deliver your food. read more

Juan was the Best customer service. he made our food Exactly how we ordered it, and told up about a sause deal that we used. he was kind and over all a great peson to interact with. It is people like him that keep us coming back to a place. I just cant get over how kind and nice he was.The Food was right and just amazing. Left us both full but wanting more. We are defanently going to be repeat cusomers. To go back for the food, going in to see Juan! read more

The staff was attentive, the food was warm, and they were quick. I ordered through the app and my order was perfect.

Very polite young man named Xander working at the extremely busy Big Bear Domino's made it okay to wait a little longer for our pizza.

This was a great location. It was super busy on a Friday night and they still gave us a hot and fresh pizza on time. Could not complain at all. They have ample parking. Our pizzas were excellent- correct toppings and were very good. Used a coupon for a local deal. They were working hard and were friendly when I picked up. Would recommend this location. read more

My square cut pizza had an awful lot of little squares! It works out great because I like nibbling. It got here very quick and it's hot and yummy. It's Dominos. It hit the spot! The service was great. It got here fast. Thank you read more

My family ordered pizza & other items from this place because it was the only pizza location in the area that'll deliver since we were just too tired to cook. Food arrived fairly quick. Only took about 30 minutes to get our food. Our driver almost delivered to the wrong house but luckily we caught her before she did. The food tasted funky. We ordered items we've had in the past many times and this time it tasted gross. None of us got sick fortunately but we could tell the ingredients just didn't taste that good. Next time if I'm craving pizza while in Big bear I'll go elsewhere. read more

This place needs to be investigated. They purposely don't answer your phone knowing damn well they made a mistake. I called after placing my order (didn't even say anything about my issue nor have I ever ordered here before) and I was on hold for 5 minutes. I called from my friend's phone- instant pick up. Make it make sense. Anyways, they forgot to give me a pizza. They said they'd send it over. Never did. Scammers. I even tipped well. The dude didn't even have to bring any pizzas to the door as we went to his trunk to grab them. I will be reaching out to Dominos as this is not acceptable at all. read more

Up here for the Thanksgiving holiday and decided to get pizza outside of the craziness. Ordered our usual via online and picked it up 15 mins later. The pizzas were perfectly done and piping hot....zero complaints! Pizzas were delicious and done just right. read more

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The pizza was really good. It looked great and flavor was so delicious. The staff were very kind and helpful. Great deals online and quick service. Wings were good too! Place was clean and nice. read more

Domino's Pizza - Parmesan stuffed crusty pizza - Pizza Near Me - Big Bear Lake, California

Literally the WORST experience I have ever had at a food place. Placed my order at 6 pm and was told multiple times it would take 15 minutes to arrive after waiting almost two hours. Spoke on the phone with a man who told me I would get a refund and called back 30 minutes later only to be told he had been sent home for not knowing what to do. Called back again for the third time to be told that my order had been delivered. Finally lost my patience at 9 pm and called again only to be told that they didn't know what had happened to my order. Eventually had to drive to the store to pick it up and couldn't even get an actual refund receipt. And it also took ANOTHER 30 minutes to finally get it because the oven had apparently broken. The store was full of employees that were just standing around and clearly didn't know what they were doing. One girl was standing at the register telling customers that she had just gotten there and didn't know what was going on. Another guy was loudly saying he didn't want to answer the phone whenever it would ring. And there was customer after customer coming in regarding issues about their order. Absolutely horrible experience, wouldn't recommend to even my worst enemy. read more

Domino's Pizza - Pizza Near Me - Big Bear Lake, California

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Horrible customer service. Ordered food for delivery got told 45 minute wait. Waited a hour called back nicley she said "oh yeah someone picked it up for carry out" I said I ordered for delivery sounded like it wasn't even ready. Then she said it's on the way now. Waited another 30 called back she went off on me all mad. I asked for her name she hung up on me. Whoever's the girl answering the phone needs somthing to be done to. Or just gonna be getting bad reveiws. I'm Local too. read more

We have been using this domino's for 5+ years and today was the first time we have had our order messed up, they were so quick to correct things and left us with so much extra food, definitely a professionally run dominos and we are thankful to all employees who worked in making our order perfect! read more

This is the best Doninos I have ordered from in 30 years. I'm at the lake every 2-3 months and always order from this location at least once a visit, they consistently make great food and have great drivers. I've ordered from here 50+ times and have never had an issue... I wish the Dominos in my neighborhood was halfway as good.... read more

We are surprised by some of poor reviews as we have been coming here for years and always have had good service and delicious food. We also love that they very good gf pizzas, raviolis and other pastas. This is a family friendly place and very casual. read more

I get carry out orders here regularly and they always kickass! No matter how busy it is they always make it happen. read more

Domino's Pizza - Team of people to handle the holiday crowd! - Pizza Near Me - Big Bear Lake, California

Horrible people working here. Ordered pizza at night for my young daughter. Looked at my app it said it was delivered. Checked my ring camera no one at my door. Called dominos lady told me they would call back I waited no response. Called back they put me on hold didn't come back to the phone for awhile then someone came back and said "oh I noticed you were on hold she didn't say anything" had to explain situation. They told me go to your neighbors and check uh no? It's dark and I'm not just going to go rummage around my neighbors house. I said can I just come in and just make a fresh one make it easier on you guys. I get there & the driver says he gave it to some guy at the house, no he didn't and if he did give it to some guy it wasn't who ordered it. The driver then accuses me of stealing pizza (a small pepperoni pizza for my kid) wtf. I continue to say I didn't steal it, it was never dropped off, continue to accuse me of stealing. This dominos is a joke. To accuse your customers when you made the mistake and not even help to solve the problem is absolutely ridiculous id stay far far away from here read more

Not only did they take an hour and a half to get us our pizzas, when we asked an estimate of how much longer, they stated they didn't know where it went? As if it disappeared? Very upsetting and disappointed since they said it would only take 30 minutes. Watch various other customers walk in and out. read more

They stole $73 driver never delivered they they closed thirty min early and turned off phones. Never again will I order I even tipped $10 and saw the driver drive down the block, never my street, no call and marked delivered. This happens a lot here I am a local and I'm so upset waited 40 min and whoever delivered didn't and stole my $77 food read more

Staying just down the street at the Hilton suites. This place was clean. Right down the street and the food was as it should be The staff was very friendly and confirmed the order. Food was great Thank You Very Much read more

This place has become a joke. Cancelled our order after being treated horribly and grabbed Wingstop instead 10/10 highly recommend going literally anywhere else if you want to be treated with any sort of respect especially locals. Great work guys read more

First we ordered by phone call, went into the store and they didn't have the pizza in their system. Talked to the manager and he was SUPER nice. Gave us a discount, prioritized our order, AND while we were waiting we got cokes and ANOTHER PIZZA. Love y'all, you're doing great. read more

Domino's Pizza - The pizza and cokes they gave us while we waited - Pizza Near Me - Big Bear Lake, California

I am disappointed in myself for not reading the onslaught of one star reviews. So we placed our order for two pizzas and a pasta at 8:30 pm. We were told it could take up to an hour. That first hour came and went and still no sign of the pizzas or pastas we ordered. At 10 o'clock my wife called to check on the status of the order and was left on hold for a little over 20 mins. The order finally arrived lukewarm at 10:23 pm. We filed a complaint and honestly the free pizza is the least they could do. With no apology from the driver. The only other course of action was to call the location but why would we waste our time on hold for a second time. The definition of insanity is "doing the same thing over and over and expecting different results." Hence we opted not to call the location. I urge everyone to save themselves and order from someplace else, from ANY other place!!! We however will not order from this location again.. Ps I wish I could give them a zero star. read more

Whoever the cook was today needs to be fired. Sandwich was burnt. Anyone doing quality control? I have no words and apparently no sandwich. read more

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Only place open late in town so def try to eat before places close. After seeing other reviews I feel gross that we even ate a little of it. Tbh we were starving drunk and desperate but to spend $170 on pizza you'd expect to at least have it sliced and have more than 1/4 a serving. read more

Domino's Pizza - Not even sliced crater $25 pizza - Pizza Near Me - Big Bear Lake, California

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No answer on the phone , order says 1 hour to 78 minutes- it's been 3-1/2 hours and the pizza is stuck on PREP although the timing is accurate and shows they're over time..kind of disappointing for a $32 pizza. No way to get a hold of them & no way to communicate with them. DONT BUY AND DONT BOTHER TO ORDER IN THE BEST CASE YOULL GET YOUR PIZZA 24 HOUR LATER WORST CASE OS NOT GET IT AT ALL. KEEP AWAY !! read more

The manager was a dick head. We got 3 medium pizzas and they didn't offer us any ranch or nothing and had to pay $2 for each packet which I guess is semi understandable but to charge another $2 for 1 parmesan packet or 1 chili flake packet is beyond ridiculous. Therefore he told me the only thing free is napkins so what did I do walked out with 100 napkins thxs ig! pizza was alright ig could've been better. read more

Domino's Pizza - Pizza Near Me - Big Bear Lake, California

I ordered wings and a pizza the food got to me cold. As you can see the parchment paper for the wings is completely burnt. There was no common sense to even change the paper the wings tasted like smoke. This place is terrible I do not recommend at all. Do better corporate to get the quality to this domines. read more

Domino's Pizza - Need I say more. This Dominoes is a 0 star the food is terrible and the quality is trash. - Pizza Near Me - Big Bear Lake, California

I've had great Domino's pizza before, but today and the last time I ordered from Dominos's, the pizza was delivered cold and it was a huge letdown. The crust was tough and hard to chew, lacking the softness and crispness it has when it's hot. The cheese was no longer melty--it became rubbery and lost its appeal. Even the toppings were dry and lifeless. Sadly, I'll have to find a new pizza place to order from. read more

3 1/2 hour wait for delivery. They claim to have received "hundreds of orders an hour." If that compromises the level service, stop taking orders. read more

Domino's Pizza - This explains why it took over 3 hours for my pizza. Ordered at 7:24pm and was delivered at 10:59. - Pizza Near Me - Big Bear Lake, California