They messed my order up. there was a lady passing out while standing up making pizzas. I called and was assured I would have a credit and when I called back to get my credot the manager said I did not have one read more

As an employee of Domino's,this location in particular,I can honestly say that we,as a team, genuinely care about each and every customer that walks through our doors. Do we get it right everytime?No,unfortunately,we do not. Have there been employees in the past that have not always represented the store in a positive manner? Yes,there have been. But, please remember this...we are ALL doing the best we can do in that moment. Sometimes,the stress of working in an EXTREMELY fast paced restaurant,such as Domino's,becomes overwhelming to some people. Not everyone knows HOW to deal with the public in the correct way. Proper Customer Service Skills are not something everyone just WALKS in the door knowing!! I believe that perhaps a little bit of grace should be given to the employees who work EXTREMELY hard to provide a positive experience to ALL customers. Do I agree with an employee being rude or disrespectful to a customer? Absolutely,100% NO! But I also don't agree with customers being unnecessarily confrontational and just hateful,right from the start of there visit. The bottom line is this...customers want a positive experience and a quality product as a result of that experience. It's our job,as employees,to provide both. But,could we all just try to be a LITTLE bit more nice to each other? In a world that's becoming more hateful and close-minded everyday, remember...it's just pizza. Smile and be kind to one another! read more

Online ordering is a joke. I ordered pizza and paid on line to have it delivered the next day. Pizza arrived a few minutes late and the driver said we owed for the pizza. Even though we had a email saying it was a credit card order the payment wasn't deducted from our card. I was at work and it made it really hard on my husband who is disabled to deal with the stress. The receipt even stated to leave the pizza by the door. Never again will they get our business. read more

I was very devastated that you can walk into a restaurant and be asked if you are a Biden fan! My political views are none of her business I played along because for one I didn't want her to spit on my food. read more

This review is not for Domino's food but the actions of one of their staff. Being a huge chain restaurant, Domino's food normally is what it is. No need to elaborate further. So today I went to buy pizza gift cards as a Christmas present. At the first local store I went to they had no idea how to issue gift cards. At the Center Street store, a young lady, whose name I didn't get, did her best to issue the cards but after some irregularities during the issuance of the first card, I decided I no longer wanted to purchase them. One card was able to be issued, which I paid $25 for. So now we have a manager involved for a refund who has to call his boss on the phone for direction. After waiting patiently for 15-20 minutes, no refund has been made and the manager has not re-emerged from his back office. Now here's where the 5 stars was earned. The original young lady who helped me pulls out her own pocketbook, digs out $25 in cash and hands it to me. I asked her why she was doing that and if she would be reimbursed. She told me she was giving me the money because she didn't want me to wait in the store all day for this, it was the right thing to do and she would deal with reimbursement later. I don't know what they pay at Dominos and I don't want to be presumptive, but I don't think anyone has an extra $25 to throw around, especially at Christmas time. This was a display of amazing customer service and that girl needs a promotion and a raise! You listening to me Dominos? And FYI, I don't know if she got reimbursed or not but we were sure to go back later and make her whole. read more

if I could give zero stars I would. lazy employees, pick the phone up don't speak put you right back on hold. I understand being busy but they are just neglectful and avoiding. read more

Have gotten multiple orders canceled at this location. The most recent one I got a call to tell me there was a long wait; I tell them that it's fine then proceed to wait for 2 hours until I finally call to just go ahead and cancel the order, then they go on to tell me it was canceled to begin with. These folks obviously don't give a sh$& about their job and will probably run it to the ground if there is not a personnel change. read more

Love dominos pizza, I don't think I can live without it! Always looking to save people some money. If you want to get a three topping pizza under 10 dollars order the carry out deal! They aren't looking to get rid of this deal. So get while you can! You want a medium two topping pizza and a 8 piece wings? Get the two items or more for just 5.99 each!! Go on order pizza today read more

Ordered pizza from here for a friend as an emergency, driver wrote in his/her own tip. BE CAREFUL.

Love domino's but the downtown Kingsport location needs to get it together. When I say they have the S L O W E S T delivery in the world... I'm not being dramatic. We live less than ten minutes away, tell me why it takes them over an hour to get here. I know, some of you may be thinking, "if you live so close, go pick it up," but we no longer do that because the last time we went one of their drivers HIT our car. So yeah, this location needs to get it together. read more

Terrible choice ordered pizza and bread bowl order was 40 mins late greasy cold pizza warm soda. Manager would not give refund. Terrible service, food and resolution- buyer beware read more

Domino's Pizza - Pizza - Pizza Near Me - Kingsport, Tennessee

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Another wonderful lunch delivered by dominos! The stuffed cheesy bread is really good. It just wasn't what I imagined it would look like (I imagined cheese sticks,this was a bit different). Although, the taste is what mattered to me! Delivered promptly and the delivery driver was very nice as well. read more

The people who work at this location like to make fun of handicapped people. And refused to help a man who needed help getting his pizza. Its absolutely unacceptable behavior and you should be ashamed of yourselves. The two employees that chose to make fun of their handicapped customer, should be fired on the spot. And I think free pizza for life is a good start for your apologies. read more

Terrible service at the store. I was ignored by all three employees while one was on phone telling customer she didn't know how to do that the manager and other employee were arguing over who messed up the orders. then when someone finally waits on me they tell me my prepaid order from the app is not ready and it would be a least 5 more minutes before my pizza was done, this after I received a text 15 minutes ago that it was ready to pick up read more

Again! Another helpful score! Impromptu get together, and this location is right here during the holidays...no cooking.... no fuss. I love these guys! ORDER! read more

After contacting corporate regarding the manager, product and the disrespectful way he had treated me when this situation was brought to his attention, I was contacted by corporate customer service. They informed me that this store was locally owned (franchise) and that the concerns would be forwarded to the store owner for further action. After hearing that I was not expecting any resolve and knew I would never hear from Domino's again. Neither my wife nor I had any intention of "coming out ahead" or gaining anything we were not even expecting a refund. I simply contacted the manager to bring it to his attention and at no time did I ever even ask for a replacement or refund yet I was treated with the upmost disrespect that I felt corporate should be made aware of. Shortly afterwards I was in fact contacted by either the area supervisor or the store owner himself. He treated me with the respect and dignity I was lacking with the manager. He made every attempt to resolve the situation and reinforced my belief that my patronage was important to them. His kindness and respect was far beyond what I had anticipated and we will continue giving this store our patronage. However, the issue with the manager still remains in the back of my head and it is my belief that he should not be in a position that deals with people. A store that deals with customer service is only as good as its manager and I am a very tolerant and patient person so if I was offended I am certain many customers will be lost because of him. Again, kudos to Domino's customer support and for making us believe that our patronage is and always will be important to you. This is the way customers should be treated. This is the way people in general should be treated. read more