Consistently received orders missing items. When I call about the missing item, I'm met with skepticism and sarcasm, and have just given up on hoping for a proper order. Just realize your order is a gamble, and they have yet to deliver any of the missing items I've asked for. (Even after tipping delivery driver $10 on a $18 order) Update: They have offered a coupon towards my next purchase, with the value of my last order. (Pizza and sticks) This is appreciated, and has been handled much better than previous experiences with missing items. read more

Domino's Pizza - The usual box of disappointment. This is the third time I've received an order of cinna-sticks without the icing. - Pizza Near Me - Kutztown, Pennsylvania

I don't leave reviews for anything, but this was just ridiculous girl friend ordered at 5:05 pm pick up scheduled for 5:35. Arrived at 5:30, told me they were a little behind schedule should be ready in 15 to 20 minute. I sat in my truck and watched between 5 & 6 other people walk in and leave with nothing. Return at 5:45 and told the same thing running behind sorry, then proceed to watch the most disorganized communication between workers, not one person knew what was happening. Walk back in at 5:57pm and was told they just put it in the oven, looked at the guy and was not pleasant, suggested he could keep the pizza's we ordered and what ever else she ordered and left. Most disorganized place I have dealt with. I have been to restaurants with 75 to 100 people getting served and not waited for food for an hour plus. read more

Shame on me. Refer to my last Kutztown Dominoes review. So my order was so wrong this time. I actually called the store and the Manager did give me a full refund on my order. But I don't believe the refund will include refunding the free pizza I earned...that might be a good thing now that I think about it. My chicken order was correct and they did remember the dipping sauces. Look, I know it's just pizza. But that's the bad thing, it's just pizza...you have one job. Maybe instead of trying to have it ready in ten minutes you take an extra 15 and make what I actually order and then don't burn it? ‍‍‍UPDATE: my piece of pie rewards will be refunded so I can order another free pizza. I know everyone will wait with bated breath.... read more

Domino's Pizza - Pepperoni green pepper black olive diced tomatoes (again, that's what I ordered). I think it might be a pizza with chicken? - Pizza Near Me - Kutztown, Pennsylvania

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Hello. My name is Taylor H. I live in the Kutztown area and I have had nothing but great service from the Dominos. I had a GREAT experience with Josh the GM of the store when I came in to pick up my order. He greeted me immediately, helped me collect my order, informed me of the new deals that were coming, and corrected a mistake that was made with my order. He deserves a raise!!! He had excellent customer service. The store is always clean and the employees friendly and greet me when I go in to pick up my order. As for delivery, it always comes on time, is fast and the employees delivering are always super nice. I love that they stay open late as well, because most places close early for food. 10/10. read more

I've always ordered from dominos and had no problem. I ordered today and it got delivered somewhere else, a whole different building. I called I was on hold for 5 minutes and told me they delivered it somewhere else read more

Ordered Pizzas, stuffed cheesy bread and 8 honey bbq wings. Cheesy bread was good. Pizzas were at LEAST 1/3rd crust, they only put sauce and toppings on middle 2/3rds of pizza. 8 Honey BBQ wings? First they are super SMALL, then to top it off they put like 10 whole DROPS of bbq sauce on them. (See picture) Domino's needs to do a audit of this location, they are giving your company a bad name. read more

Domino's Pizza - Honey BBQ wings, half the sauce they put on is on the wrapper...maybe 10 drops? Small drops on small wings. - Pizza Near Me - Kutztown, Pennsylvania

I made a order at 9:00pm for delivery and took almost 1 hour and 45 minutes to get to my house and I live in Kutztown not even 12 minutes down the road. This would be the second time they took this long it's outrageous. Words of advice drive yourself to the place it be faster then there delivery service read more

closing an hour earlier than the closing times??? lazy workers clearly. Hire new late night workers please

I didn't realize how late it was i called them last minute. They were completely amazing to me and gave me more food than I deserved. Thank you so much. read more

This place has the best delivery drivers in town. All of them are friendly and bring joy to the customers. Trevor has to be my favorite though as he's always is fast and makes me feel welcomed when talking to read more

Would be 4 stars if they didn't forget my sauce every time I order. Last time I ordered I got 5 sauces and didn't receive any of them. Called them and asked for a refund for them and they said you can only do that if you come in person since I paid card. So I asked if they could deliver them and they said no and was very rude. It would be different if they forgot once in a blue moon, but it's every single time. There's better places to get pizza in Kutztown. read more

Normally a very good rep as far as I'm concerned... however today I ordered through the app and it sat for 25mins. I finally called and the guy said the order would be the next one delivered... sorry but don't want pizza that has been sitting on a warming rack for 30min+ before being delivered. read more

No one wants a domino's in kutztown. We have 5+ local pizza shops as it is, no need for a chain. The food is the same as any dominos, but they have forgotton toppings on my pizza twice. When the food is so basic it's hard to understand how you can mess up. I hate leaving a negative review, it's not the fault of any employee or even the owner, he or she just made a poor decision in my opinion. I have faith people in the area with stay loyal to fresh local options as oppose to dominos. read more

The pizza was average dominos. The breadsticks were not too warm. And they forgot my soda.... but what really made my experience well was the awesome service from the delivery driver Trevor. He was here 15 min after my order was placed. And when I told him about the cold breadsticks and the forgotten soda, he went right back to dominoes, got me new, fresh breadsticks and grabbed my soda. Definitely ordering from dominoes again, hoping to get the same service Trevor gave me. read more

I picked up my order around 9:30. When I got home I called the store around 9:50 when I noticed I didn't receive icing with my cinnamon sticks, the man informed me he would run out on his next delivery and deliver my icing which I greatly appreciated so I didn't have to run out again. An hour went by, he didn't come so I called again. A woman said she would send someone to deliver my icing. Another hour went by, no one came so I called again. They said the store was closing but he could drop off my icing on his way home I said thank you. It is now 1am and I have no icing. If they wanted me to pick it up, they should have said something. Now I wasted food from not eating it and am very unsatisfied. Very poor first impression. Will never go back again. read more