Horrible customer service. The food is okay, if you get it in time. They only have 1 driver on shift it seems. I have given them multiple chances but today is the final straw. This is the 2nd order I've received over an hour after it comes out of the oven. It is inedible as the ingredients definitely have a shelf life (probably shouldn't be eating it anyways). It is cold and dry. So that's like $60 down the drain. They won't add an extra driver, who is usually frustrated because they're overworked. I just deleted this app off my phone. I'll plan better next time and cook my own food instead of this crap service. You have lost me as a customer. read more

Do not order from here if you want your food within 1.5 hours. I ordered online but after thirty 1 hour and no pizza I tried to call the store. They would let it ring forever then eventually pick up and then hang up real fast. Did it 5 times to me. read more

I ordered a pizza from here recently. I've had multiple unfortunate occurrences in the past, so was very hesitant. I wanted to compliment them on how much better the entire experience was. I really appreciate how accommodating, friendly, and professional the staff was. Sam took my order and was beyond patient with my extensive requests and insured that it was no problem. I was impressed to see how few staff members were working at such a busy time. The few employees there seemed incredibly swamped, so I appreciate the extra attention to my order. Thanks again! read more

Worst customer service. I ordered online at 11:47 pm. I did curbside. After arriving and parking for curbside, no one comes out. I wanted my food bad!! So i walk in, they young girl at the register said " i hope you picking up". Rule 101, customer service goes a long way. Rule 102, greet your customer, Rule number 103, leave the "hood" at home. Do better. read more

they don't wash their hands, or wear gloves. had to tell them to rewash their hands after being rung up.

Wow! Some real geniuses working at this location. Let me preface that I order from dominos pretty often because I enjoy the thin crust they offer and it's not heavy or too filling. But today was a major let down. I called yesterday because the website/app was down. So I placed an order over the phone using a coupon. Today I called and tried to do the same thing. But it's an online coupon. I reiterated that the online ordering for your location is not working. In other words, honor the online coupon since it's down... the girl was like, "uhh, I don't know how". So she goes "they wanna use the 50%.." before she could finish, some real winner guy in the back ground goes "CANT DO IT!!" Idiots. So, that's ruined. I'll never order from this location again. Judging by the rating they already have, I probably shouldn't have been anyway. read more

*Update - I am adding a star because corporate showed good customer service by contacting me about the issue and updating me on ways they are working to improve their system. Thanks. Way too inconsistent. Sometimes orders are on time and piping hot, but the vast majority of times they are late and I'm reheating pizza that was just delivered. Time expectations are set at ordering, but rarely accurate. I placed an order last night and the system said 25 minutes. After an hour I called and they said it would be another hour. So, 2 hours to have a pizza delivered? That is fine as long as you tell me that up front, so I would not have ordered it in the first place. I ended up cancelling the order altogether. Luckily I had a frozen one to cook myself. This place needs some new management and some employee training. We won't be ordering from here anymore. That is disappointing because I like their food and the online ordering process. But I can't count on the quality or service times. read more

I'm assuming that this location is short on staff, as I'm always seeing the "Now Hiring" sign. It's also apparent in how long it takes to get a simple pizza and how often they mess up. It's still good pizza, and they're the only ones in Tupelo who deliver to my neighborhood, just needs a little work. read more

This place isn't very friendly I ordered online and got my order placed and they call to tell me they can't deliver to my location only 5.1 miles from them the rude ass woman on the phone said we don't deliver to that area if I could come and pick it up really in a big rig but I am wondering why they can't deliver to a truck driver ONLY 5.1 MILES where I delivered from there location I got the address from the company I delivered to won't be ordering from them if I deliver product again I am sticking with pizza hut read more

The pizza tracker online says my order left at 4:27p.m......well my oh so fine handmade ham and pineapple pizza was in my hands at 4:37!!!! Hell yeah-10 mins!!! Now that's what I call stupendous service! This is probably the BEST pizza delivery experience I have EVER had! Yum, yum, yum!!! Y'all needa try dis, nah! #onesatisfiedcusty read more

I'm not to pleased with the service I received tonight. Ordered 2 pizzas for take out tonight. Got there and got them with no problem. Got home and one of them was wrong, no big deal. Called up there to get it fixed to only to get talked to like I was stupid. I told them one pizza was wrong and they said you do realize you ordered 2 pizzas right. I told them yes that's why I said one is wrong. They caught an attitude and finally fixed it. Got there and said they wanted to make it fresh after they said give us 20 minutes on the phone. read more

My son picked pizza for lunch. So tired of Pizza Hut being habitually late and messing up orders we decided Dominoes. It is nice to see a selection of pizzas beyond the standard offered by so many pizza shops. He stuck with pepperoni and I had the Cali Chicken, Bacon, Ranch pizza. Overall the delivery was on time, driver was courteous, and food was....well, it was pizza. Its really hard to mess up pepperoni so, not much there. The chicken pizza was pretty heavy on the ranch, would have been better to leave about 75% of the ranch off. But, then again, we aren't talking fine dining, just pizza. read more

I usually don't say anything but today me and my family choose to come to the new dominoes on North gloster we were ignored by the only person working in the store, we were the only customers in the store and yet we're still ignored, and when the employee finally came to take our order he was so rude I couldn't believe it .This is not the way to run a buisness. No reason to come back. read more

My husband is a truck driver. So if you live in a rv or are a truck driver DO NOT order from here. I swear the managers name there is Karen. She took the order but refused after I told her my husband was in a truck. Said she would not do a meet and greet. They have delivered to him there before and she bragged how she had fired drivers for delivering at the loves. Karen has no heart or consideration for the people who make her life easier. Truck drivers. Without them she would not have a place to manage. This is the 1st time I have heard of this policy and either it should be changed or the delivery business should be shut down. read more

Terrible service,angry waiters,they didn't like because I had yeezeys and they were jealous

How can I give a negative score? Our experience with this Domino's store was HORRIBLE!!! Apparently there has been a recent change in policy re: paying with the app, which we have used a million times. Today, I ordered pizza to be deliver to school for the kids Christmas party. When the pizza arrive the driver refused to give the school the pizza stating that the person who pays using the app must be at the delivery location to verify the card is not stolen. Would have been nice to know about the policy change!!! Instead the driver holds the pizza hostage for at least 20 minutes with all of the kids in the school waiting to eat. Then, driver is super rude to the teachers. The pizza was already paid for, trust me my card had already been charged when the pizza arrived. In the future I will order from ANYWHERE other than Dominos. read more

They got my phone number wrong, called the wrong number(because they couldn't get to my house) and couldn't deliver the pizza because the person they called said they didn't order a pizza. They told me I was the one that said that and that they couldn't deliver the pizza. The next day they called and apologized, and said they got the phone number wrong. They gave me a free pizza for my troubles and was very nice. read more

Overall I really like Dominos. The other pizza chains in Tupelo are not worth ordering from anymore. The biggest complaint I have about this Dominos is that everytime I order dipping sauces I get stiffed. I have to continually go back and get the .60 sauces they forgot to put in the box. The manager actually argued with me last time that they were in the box until I made him open it and see that they, in fact, were not. Overall I give them three stars, but this thing about the sauces is ridiculous. Check before you take your food out of the building. read more