We utilized Don Farr Moving for a local move and it could not have gone any smoother! They were very professional, polite and efficient! They took great care of the furniture and overcame challenges of moving some larger pieces into a smaller space. Would definitely recommend again. In fact, I would request the same crew: Tyler, Kobi and Babbin, all were great! I feel the price was very fair as well! read more

Never used this moving company!! they have no integrity. One of their large moving truck smashed into my car, which was parked in a handicap spot across the street from my house. Since they didn't want it to go through their insurance because I'm sure they've had a lot of accidents and didn't want their insurance rates to go up. They decided to pay for it. I had my car towed to my body shop and got a rental from enterprise the next day Jon calls me and said they're towing my car to a different body shop that's cheaper and then if I didn't agree to do it, he was threatening me to take away my rental car and only pay for minor repairs. This is the most unprofessional exchange I've ever had with a business. This company is slimy and they stoop to threatening people if they don't do what they want. There are lots of other moving companies that have integrity in pittsburgh do not use this one. read more

Although this review is based on my end-of-2022 move, recent reviews show this company is still just as incompetent. I had a Crate & Barrel storage bed that required disassembly and reassembly. The movers refused at first, saying, "we're movers, not handymen." After about an hour of delaying, they attempted to disassemble it and broke the bed. I've moved cross-state twice with this same bed and never had issues before. At the destination they couldn't put the bed back together, so I filed a claim (see attached photos). It took 22 emails and 12 months to get a $500 refund, which the company called a "goodwill" payment. They ignored key facts in my original claim, including the market value of the broken bed ($2,000) and that they had failed to use the local shuttle service they had promised (a $1,170 value). The refund check arrived late and included a barely legible note requiring me to deposit it within seven days to release them from any future claims. When I asked for clarification, the representative replied rudely that it was "legible to read and understand" and insisted I deposit within seven days. In my experience, this company's staff and movers were unprofessional and unethical. Photos and documentation are attached. read more

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Avoid them! I'm still shocked by Don Farr's behavior after witnessing it with my sister's move. So much happened and I can't even capture it all. The movers began with a negative attitude, disregarded our requests, and became hostile. It felt as though Don Farr had misled them into believing they were merely observing rather than moving items. Upon realizing they were indeed moving items, this revelation triggered the entire debacle that unfolded throughout the day. With a small truck and two movers for a two-story house, we had to make two trips to the storage unit, worsening their attitude. They refused to use our tools or disassemble items. One mover, insisting he was done by 3 PM and repeatedly asked for a cash payment and a tip to accommodate us. The first trip to the storage unit was fine, so I thought at the time. However, the last trip was a disaster. When I questioned their attitude, one mover admitted that he was unhappy with his job and that we hadn't done anything wrong. Thankfully, he was able to take his anger out on my sister's personal items! My sister's cherished wooden rocker was nearly destroyed as they balanced it three feet off the floor then launching a king size mattress that knocked it over. Why throw the mattress? Because he was "fucking done". The movers, frustrated, kept shouting about wanting to leave. They repeatedly expressed their desire to get out of there. They also asked about tipping multiple times. Everything was off the truck, and I wanted them out of there! After they left, I called Don Farr to express my disappointment and shock. We got a $260 discount but had to close the account before getting the claim forms. We didn't get everything out of the house. My sister was so uncomfortable and wanted it all done. We finished moving all the other items over the next two days and had to unpack the unit and rearrange intensive to prevent further damage. God knows what is broken in the sealed boxes as they were damaged too. I understand that we are not famous Steelers players and they may not be familiar with us. However, the employees of Don Farr's lack understanding of the industry they operate in. For a mere six hours of work, my family made a $300 deposit, and the final cost, after applying discounts, amounted to approximately $850. There was absolutely no justification for the abuse we endured from this horrible experience from a family-owned business. It was completely devoid of any family values. read more

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TL;DR: Movers showed up hours late, broke multiple pieces of furniture, had no equipment, dumped everything in the living room at the end, and the company only offered a minimal (and borderline insulting) refund $2,000 move. Worst move I've ever had. DO NOT USE!!! My move with Don Farr was both confounding and frustrating. Easily the worst move I've ever experienced. I don't know what's happened recently but there has been a clear drop in quality based on recent reviews. Late Arrival We were given a 9 AM arrival time, later pushed to noon. The crew didn't actually show up until 2 PM... for a four-stop move. Disorganization By the third stop, the movers had no idea where they were headed next or what they were moving. They'd been given incorrect information about nearly every detail of the job. On top of that, they carried every box by hand. No hand-truck, no dolly, nothing to assist them. Broken Furniture The first casualty was my desk. I had asked them to remove the legs from a specific point. Instead, they interpreted that as: if they couldn't remove them that way, they wouldn't remove them at all. Since they left their tools in the truck, they tried to carry it down intact. Predictably, the legs fell off. They said they'd repair it at the next stop. They didn't. At the final stop, they complained constantly about the stairs (unsurprising, since they hadn't been told about them) and still refused to use any equipment. They broke another table without mentioning it. We only discovered the damage ourselves. When my wife asked about it, they acted annoyed that she even asked. Rushed and Careless By 9 PM, they realized their shift couldn't exceed 12 hours. In a rush, they started dropping boxes and furniture in the living room with no regard for instructions or labels... then simply left. We had to finish the move ourselves. Other Damages They also broke a lamp and a mixing bowl, didn't wrap a single item, and even left us with another customer's bag of belongings. Poor Resolution Dealing with the company afterward was just as bad. After many emails, they offered a token refund out of the $2,000 we paid, while forcing us through a deliberately cumbersome claims process. Final Thoughts Some reviews suggest my experience was an outlier, though other recent reviews make me doubt that. Regardless, the movers were tired, ill-informed, and unprepared. That doesn't excuse the outcome: broken items, an incomplete move, and a dismissive resolution. I won't be using this company again. In fact, when ordering an IKEA cabinet recently, I saw they offered free shipping to Don Farr's facility. I happily paid the $20 to have it shipped to my home instead. That says everything. I wouldn't trust them to move a chair across an empty field. read more

Moving is known to be the one of the more stressful experiences humans can undergo, but thanks to the dream team at Don Farr, we're happily unpacking and nesting in our new house. The same guys who helped us leave NJ (shout out to Chris Wood & Josh Simpkins) were here in Pittsburgh to deliver our household goods & furniture. I should add that I apologized for the weather, - it was 100 degrees, but they bore up bravely! If we move again, we're calling them. They're professional, polite and pleasant! read more

The expensive move when pretty ok. Overpriced but I thought we were paying for service. Well, the truck was unloaded and empty. Our hand built sailboat model was nowhere in the truck. We purchased the 3' high boat in Maine, built by state prisoners decades previously. We were given promises that all available means would be used to locate it. After a few weeks and multiple conversations we were then ghosted. No return calls, not emails. Just suck it up I guess. It wasn't crazy expensive ($300ish back then) but it sat proudly on our mental for those decades. Given the option to collect $0.60/lb was just not an acceptable option! read more

They damaged my stuff. They broke a a bifold door that is unmatchable to the other. They hit a tree on the way out. I paid $1500 for the 3 stooges to mess up my stuff. They gave me $300 coz I didn't buy insurance. No one told me I needed to buy insurance. Silly me thought if you break it, you are responsible. My only recourse is small claims court. LIARS AND CHEATS,. JUST DON'T!!! read more

DO NOT USE THIS COMPANY!!! They are the worst. I used them to move and they are negligent, incompetent and unprofessional. They came recommended to me by another moving company that wasn't available on my required dates. I had a large house with nice furniture to move. Their movers are young, untrained and unmotivated. We felt like they were scoping us out for a future late-night visit. When they delivered our furniture, they said things like ".... you have a lot of nice stuff, where did you get it?" and "...you have a lot of boxes with electronics!" Then they proceeded to unwrap all the upholstered living room couches and dining room chairs in the truck and carry them in the house with their dirty hands leaving all with dirty grease handprints that required us too professionally clean. One of the workers unclamped a marble top table from the back of the truck. The table weighed over 400 lbs and proceeded to roll off the truck and land on top of the mover and crack into 3 pieces. He was told not to touch the table by the lead driver. They proceeded to get into a yelling match on our street using profanity for all my new neighbors to see, before I came out to stop them from yelling. They continued to drag my furniture across gravel and concrete damaging and scratching the finishes. Not to mention the damage they did to the walls and doorway. I contacted the owner, and he said he would investigate it. He put me in touch with a person within the company to process a claim. He wouldn't return my call, and she said its not covered because it wasn't "professionally" packaged. THEY PACKAGED IT! They want me to have it repaired. The damage was caused by their negligence. They are a terrible company and I wouldn't trust them or recommend them to anyone!!! read more

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They did an alright job, I personally wouldn't use again and I probably wouldn't recommend them. They damaged two items of ours, one a handmade wood cabinet that I got quoted to repair at $300 and a desk that we had to replace for $200. They sent us a check for $150. So, unless your move went well or goes well, it will cost you even more to fix and replace items if they are damaged or broken. They also charge by the hour. From our old house to our new house it's about a 45 minute drive. Took them well over 2 hours to get here which they charged us for and then added an additional hour for travel. There were three men on our job, 1 worked like a dog, 1 spent a lot of time on the truck and didn't really carry much out, and the third spent at least an hour watching planes in the sky, so money well spent on him. My husband and dad carried more out of the house than 2 of the movers. It seemed like a good price when they quoted before the move but in the end I wish we would have looked around more because we wasted a lot of money with them. read more

Do not use this company. They have thieves on their payroll. They stole my sentimental jewelry when I was in the next room packing. They pray upon the customers and make some more money on the side with what they steal. For the cost of this service, save yourself the money and heartache - get a U-Haul and have family and friends help move you. read more

They were great to work with from the first phone call to the team that came and moved me. The team who I have to name was Aaron, Scott, Taizson, Jeremey we're trusting, very hard working and a joy to be around. This is working with professionals. read more

We were extremely happy with the move. The two gentlemen were fantastic, very personable and friendly. They were no nonsense with moving They did and excellent job. Will use again. Very reasonable read more

The team at Don Farr are great! the office staff was friendly and helpful prior to our move. The movers were fast, friendly and respectful of our belongings. Would recommend! read more

From start to finish-great to work with them! Maxine took the initial call. She walked me through an inventory and didn't waste my time coming out and "assessing". We counted boxes and furniture and she made it easy! We scheduled for a move during the week from a house to a smaller apartment. Downsizing...ugh! But, the movers did it effortlessly. I even mentioned to them that it didn't even look like they were sweating! We tried to make the move as easy for them as possible by having most everything on one floor and in the garage. We had only one broken glass-but, honestly, we got so tired of packing and it was the only glass we didn't wrap in bubble wrap! Professional and experienced-that's what you need when you are moving! As much as I never want to do this again-I'm glad I chose Don Farr! read more

I used them recently. While the price was good, and even came in under the quote, the quality of the service was not. An oriental rug is missing, several pieces of wooden furniture were scratched or dented, they took off a stairway railing in order to get a few pieces in but didn't put it back, and my stainless steel refrigerator has multiple scratches which weren't there before. The guy who took apart my bed, handed me several screws at my new house which he didn't know where they went. I don't recommend them, and would not use them again. read more

This moving company was very efficient on a last-minute request. They did a wonderful job and were very kind, organized and gentle with our things. read more

I'm not even sure where to start with this review. The only reason this gets 2 stars is because Maxine in the office was amazing, and the first 3 guys were decently nice. We have been planning this move for a little over a year, with more details set a few months ago and locked down into specifics when we scheduled a month ago, to move 2 apartments into a townhouse. 3 men were sent for the move, and instantly complained about the heat and stairs to my apartment as soon as they arrived. They were not equipped for this move, physically or with equipment. They used my tools to disassemble most of my furniture, and we moved a lot of boxes to the front door, disassembled furniture ourselves, just to make the move quicker so they could move on to my boyfriend's apartment after taking 3 hours to empty a 2 bedroom apartment, even after recruiting my friends for help. We were also charged for 2 mattress bags and 3 mirror cartons, they did not use any mirror cartons (they taped my one mirror for transport, we moved all other ourselves the night before), and only used a bag on my mattress - my box spring was not bagged and is torn. They moved on to my boyfriend's apartment, which had a loading dock and elevator, while I moved on to the new place. My boyfriend and 2 of my friends were helping them the entire time, which still took almost 3 hours because they insisted on taking apart furniture we were throwing away, dumpster diving in the things thrown out from college students in the building, and 2 of the guys disappearing for over an hour while the 3rd was taking double dolly loads down to the truck. They finally show up to our new place, 6 hours after it started (for what was quoted to be a 5-7 hour move). They instantly started complaining again, were careless with boxes, being rude to my friends and boyfriend. One guy fell pulling up a box on a dolly, one repeatedly told us he was going to throw up (he actually ended up bleeding on my stairs). Halfway through unloading, they said that "help" was "maybe" being sent, which 1 was nasty, rude, hateful man who also was too old to be doing, and another who never set foot in the house, these guys by the way had just came off of a 9 hour move. He was yelling at the other 3 that they were arguing too much and taking so long, throwing my boxes upstairs (2 of which we have found so far are broken), yelled at me and my friends for how things were packed. I finally asked that they leave everything on the first floor so it would get done and they would leave, which they ignored. We were also told if the "help" and the older gentleman from the first group left, the business would close. They never took proper breaks, EXPECTED us to have cold drinks for them (water was available to refill their bottles at all locations, and Gatorade at the new place), and we fed them pizza. They were not physically equipped to do this move, I'm certain this violated several labor laws, caused damage, had horrendous customer service, and cost us over $1,000 and several hours over what we were quoted because they were so ill prepared. My boyfriend and I are both coming off of severe injuries, which is why we hired movers. I was also excited to support a local, family owned business. I had never heard of Don Farr before, and now I see why. I will be speaking to the office about our experience first thing on Tuesday (Monday is a holiday), correcting the $1,000 over charge, and filing a complaint with the Better Business Bureau. I wouldn't recommend hiring them to my worst enemy. Save yourself thousands, rent a U-Haul and hire their contracted movers. read more

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Our overall experience with Don Farr was not great, but the real issue is that they stole from us and NO ONE at the company seemed to care at all. Our initial experience with Don Farr started off positive. They were very communicative, arrived on time, and the team seemed very friendly and professional. They began to quickly pack up our house, but as the day progressed, it became clear that the team provided by Don Farr was not equipped to handle this job. The movers even verbalized themselves on several occasions that this job was "too big" and "dispatch should have sent an additional person." The movers also disregarded instructions on multiple occasions. They were asked to load up the basement first because we were going to have several other people working in that space. These instructions were ignored resulting in having several people working over each other in the basement leading to a significant time restraint and not having the full contents of the basement loaded onto the truck. When we asked if they were going to go back to for the rest of the stuff they said no and that they would have to send a new team out the following day. When arriving at the new house it was clear that the moving team was tired and disgruntled with the job. Throughout the evening the movers kept disappearing and we would go 20 to 40 minutes at the time without seeing anything being moved in. Finally, as we were approaching the end of an 11-hour day with the movers they said they were just going to move all of the remaining items into the garage - which included a couch, recliner, TV stand and approximately 50% of our boxes - leaving myself and my husband to move these items on our own. The next day Don Farr sent out a new team to finish the job at the old house. Not only did we have to pay more money for that team, but they also did not complete the job or follow instructions, leaving us to make several trips in our own vehicles to finish the job. In the end, I found myself wondering why I had paid so much money for this move when my husband and I still had to do so much of the moving on our own. I was still willing to chalk this up to just the general stress and chaotic nature of a full house move. The final straw for me was a couple days later when I had noticed a jar of money missing from my lingerie drawer - which the movers had been instructed NOT to move. The movers disregarded this instruction yet again and moved them anyway. Theft is a serious claim, and I wanted to make sure I took the time to look everywhere for the jar of money. I was hopeful that it had just ended up in one of the last-minute boxes packed by the movers - unfortunately it never turned up. My overall opinion of the company continued to decline when I contacted them about the missing money. My outreach was ignored TWICE before I was finally directed to the claim department, who simply responded indicating that they would mail a claim form for me to complete and mail back. No one ever contacted me personally to discuss the matter or ask for additional information. After following their outdated claim filing process, my claim was ultimately denied saying that I waited too long to report the missing money and that it was "the customer's responsibility to safeguard such belonging during the move," leaving me to believe that my allegations were not taken seriously, and no internal investigation was conducted on behalf of Don Farr. While I understand that such a claim is hard to prove or disprove either way, what was most frustrating was the accusatory tone from the claim department and overall complete lack of accountability on behalf of Don Farr. I never once received an apology for my experience and was instead led to believe that the stolen money was my fault. Apparently, this company does not back the integrity of the movers they employ and any items that are not "properly secured" are fair game to be stolen. This company was not equipped to handle a large job and should have had eyes on them and micromanagement through every step of the move. read more

Worst movers ever. Showed up 2 hours late with 2 inexperienced movers. We were told day before it would be a five man crew. Dented brand new washer and dryer by not using proper moving techniques. Other damaged items also.Took eight hours to do a five hour local move. My wife and I had to help load a lot of the stuff just so it would get done in one day. read more

Expensive Sent 3 men of of which arrived closer to 10 than 9 charged me full price and he barely moved any thin At the end one of the men said you have your little blue cart you can manage the rest They didn't move small appliances Definety not worth the money I've moved 14 times use someone elbow like Two men and a truck read more

Do not use Don Farr if you care about your personal things. First we had a whole house move and they left several items at our old house. They did not protect our items as stated in the contract. Couch cushions were not wrapped, a futon mattress was not put in a mattress protector even though one was sitting on the futon and we asked to purchase more for our other beds. Furniture pads were not used as needed. They shattered the glass pane in our grandfather clock into several pieces and didn't even bother to say anything when they placed it in the house. They left the grandfather clock's weights on the truck and by the time we got them back they were scratched and dented. Multiple pieces of furniture including antique pieces were not wrapped and protected. They have multiple scratches and nicks. A piece to the master bed frame was broken and now the frame will not support the mattress. They nicked the walls and scraped paint off in our new home. It took 3 calls just to get the claims form sent to us. If it were 1-2 things I would understand. But many many pieces were messed up. Even though they didn't take care of our furniture as outlined in the contract they are offering 60 cents per pound. Another crew came to fix the bed and put metal shelfs back together but were unable to do either due to the damage inflicted. They did however take multiple pictures back to show how many things were damaged. No one has contacted me to apologize or say they will make things right. Even though they didn't take care of our furniture as outlined in the contract they are offering 60 cents per pound. They messed up but don't want to be held accountable. This is so very frustrating and upsetting. Again please don't use them if you care at all about your personal items. read more

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I've used Don Farr Moving three times and always a job well done. They wrapped all my furniture and took great care with everything. Chris and Jesus did a great job! The price came out less than the estimate. read more

Great staff great move. Sam and Nick made a difficult three-story move smooth and easy. They made sure the job was done right and they I was a happy customer, and I am. Definitely recommend. read more

Don Farr moving was definitely the way to go! Showed up on time and went to work. I highly recommend them for your move. Thanks guys and my back thanks you too. read more

If you're looking for a top-notch moving company, look no further than Don Farr Moving! They made our move from Los Angeles to Pittsburgh a breeze. The whole process was smooth and stress-free, thanks to the professionalism and expertise of the team. From the initial consultation to the final unpacking, everything was handled with care and precision. We were especially impressed with how quickly and efficiently they packed up our belongings. They even managed to fit everything into one truck, which saved us a lot of money on transport. We would highly recommend Don Farr Moving to anyone who is looking for a reliable, affordable, and hassle-free moving experience. Extra Thank You to Maxine, for making our move a success! read more

I had some expensive and rather unique furniture in storage -- in fact for over a deacade! -- and the delivery crew worked hard, quickly, but most importantly were very gentle with both the items they delivered as well as not getting a single scratch anywhere on either the furniture or walls, doors etc. Very professional and courteous, would definitely recommend them. TY Don Farr! Sean read more

Don Farr's team was responsive to all my calls and questions. Even if they didn't have an immediate answer, they always reply back as fast as they could. I was impressed how they would even reach out to me on weekends when most businesses are closed. When it came time to move, both crews were prompt, polite, and professional. I would recommend Don Farr to anyone with moving needs read more

Used this service as a pickup location for IKEA furniture not available in-store, for in-store pickup or home delivery. Four stars because they were a little difficult to find. I first passed the entrance drive but knew immediately and quickly corrected. Upon arrival look down as they had yard signs directing you to IKEA customer service area. Though I drove past service bay as I didn't see parking size sign indicating I arrived at correct location (also refer to Unit No.) There is one service bay. Not sure what you'd do if there were multiple cars arriving at same time. Upon arrival they were very thorough in checking and rechecking order to make sure correct boxes and number of boxes were received and put in vehicle in safe manner. Boxes appeared unharmed. I haven't opened them yet. It's not a super ideal location for me to get to but I'd go back if needed. read more

I gave it a 1 star because there was nothing lower! Before I wrote this I went on to look for other reviews. Thought maybe I just had a bad crew. Some of these reviews are horrific and the reply from the owner...even worse! Let's start with May 20th. I get a call saying that they were going to deliver my pool on May 23rd. Asked me where I wanted it left. I told them, the left side of the house, where the pool is going and also where we have a camera. May 23rd comes and I get a call from Pool City saying that my pool was still in storage. They didn't have people to unload trailers. Ok, that's fine. But the moving company knew this why didn't they call me? I waited all day for them to show up. Fast forward to June 10th. They call and tell me, "Let's try this again. We will deliver your pool on Monday, June 13th. Where do you want it left?" So I tell them again, the same place. I wait all day. Finally around 4:30 they bring the pool. I see the van outside pulling away. So I look out the side, no pool. I look out the front. They left it IN my driveway right next to the road. I call the company and I'm told since it's so late in the day, they won't be back today. He also said, they cant leave items in the yard cause they will sink. Funny, 10 years ago they were able to leave that pool in the side yard! I said I have somewhere to be in the morning. He said you don't have to be home. I said I can't get my car out of the driveway? He said I'm sorry, I'm not trying to be mean but they won't be back today. I am 61 years old and my husband, myself, and my daughter had to move all these boxes...some that are well over 100lbs, and it's about 90 degrees outside. I will be calling Pool City as well and letting them know what I think of who they hire to deliver their pools! I can't tell you how many cars slowed down to look. Do you honestly think that overnight someone wouldn't have taken it?? read more

Don Farr Moving & Storage - Movers Near Me - West Mifflin, Pennsylvania

These guys were far from the cheapest option but they were very responsive in the early planning and gave me confidence they appropriately scoped the size of our move. so we went with them. Then the real work came and... I'm fairly certain we're missing boxes because I can't find items of clothing that I know we owned. And because it was an in-town move I was able to check out old house before it sold and they weren't there either. I did however find two kitchen drawers that were completely full and not packed! Multiple items were damaged / ruined including a beautiful desk. In this case they failed to properly disassemble it and instead ripped the table top right off the pegs, stripping the sockets completely. It's now completely unusable. We've tried multiple times to file a claim for our losses but no one has returned our calls or provided the information they committed to send in order to submit the claim. And it's not like they don't know where we live! The crew also did not clean up after themselves. All the tape / floor coverings were left behind, leaving me to spend a couple hours collecting and disposing of all the waste. That said the crew was personable and I think ultimately whoever scoped the job did a very bad job estimating the time / crew needed. The irony is I picked them because I thought based on their pricing that they actually did a better job anticipating the size of the move. Lesson learned. Overall a very disappointing experience. read more

Sam and his crew were fantastic. They were efficient, answered all of our questions, and provided An amazing service. They made sure our items were carefully cared for and placed properly in our new home. read more

Was very worried about my belongings being damaged in process. They took their Time and made sure things were organized properly. Would recommend. Young guy with mustache was very polite . read more

Like many others who have posted regarding their experience with this company, if an option of zero stars were available, that's how I would rate this company. My mother-in-law (MIL) moved from Pa to NC last week. The moving company required a payment of $8,000 prior to the move, and then another $7,000 upon delivery/offload in NC. The moving crew in Pa showed up several hours late. MIL called many times, only to be told that the crew "will be there any minute". Since they arrived so late, she had wait for them to load everything before driving to NC. It was well after dark when she finally got on the road, (which is exactly what she wanted to avoid) so she had to stop in WVa and stay at a hotel. After giving a list of her valuable/fragile items to a manager, she was told that these items would be crated. NOTHING was crated, and several valuable and irreplaceable items were damaged beyond repair. A manager told MIL that truck from Pa was scheduled to arrive at her house in NC between 0800 and 0830 on Saturday. The dispatcher from the company called MIL at 0812 and said that the truck was in the neighborhood. We were at the new house waiting for the truck. At 0900, we got concerned that the driver was lost. We called the dispatcher, who said she didn't know why they weren't there, and that she would contact the drivers and call us back. 1000 rolls around-no call. We called the dispatcher again. She said the crew was delivering to another location somewhere in NC, and that we wouldn't get our delivery until the next day. We were assured that the truck would arrive at 0800 on Sunday, and we would have a crew of 6-8 people to offload. The crew of 2 arrived early Sunday morning to offload a 53' truck. When we asked if additional staff would be helping, we were told that management arranged for at least 2 additional staff to offload, who should be showing up "at any minute". No one showed up, despite several calls from the crew to the office. At 1000 I called the office, which was supposed to be open. I left a VM, stated it was urgent and they needed to call back ASAP. No return call. I called several times throughout the day and left multiple VMs. No return call. The crew didn't even get a return call. My husband and I ended up serving as the offload crew to assist the staff of 2. The crew of 2 were very polite and worked hard throughout the day despite the heat and a few minor injuries (that could have been avoided if they were given the assistance they were promised). We provided them with bottled water, snacks, and lunch. Evening rolls around with NO return calls from the office. The crew were wiped out. We were wiped out, and sustained multiple cuts/bruises. With no direction from the office, we decided to call it quits for the day. My husband took the next day off of work so he could continue to help with offloading. As we unpacked boxes, we were shocked to find unwrapped fragile items at the bottom of boxes. Several hand made glass items were smashed, antique ceramic heirloom pieces were not wrapped, and consequently shattered to shards. These pieces can never be replaced. Although we were promised first class service and special handling of fragile/valuable items, the result was horrible service as evidenced by poor communication from the office and ABSOLUTELY ZERO special handling of fragile items. This wasn't an inexpensive move. We got cheap service with NO follow through. I have yet to get a return call from the office, and it's Tuesday. I don't know how this company is still in business. read more

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I will start with the pros: -friendly service -efficient -timely -somewhat affordable but you get what you pay. And the cons: -They were not gentle movers. They dented trim and walls at our old and new residence. Numerous wood furniture items were dented or chipped. We had a patio table with an extremely bent leg that doesn't sit straight anymore. -They tore our couch in numerous spots. -There were strange orange stains left on our cloth furniture. I'm guessing the truck had a drip that leaked rusted water onto our goods. The orange stains were removed with stain remover but extremely frustrating to discover and take care of. -the complimentary boxes are all the same small size of about two feet wide and less than a foot deep. I appreciated them but don't expect large moving boxes Overall disappointed. Like I said, friendly service but quality of move was very poor. We were in a time pinch for our move but if you aren't, keep looking elsewhere for moving help. read more

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Stay far away! We unfortunately used Don Farr June 11 for a local move, 15642-15642. First, they showed up late, upon arrival they came in one small truck and only 2 men. Our estimate was 2 large trucks and 4 men. So now we waited for another truck and 2 more men. Once they finally all arrived they began. It was clear they were ill prepared, none of our items were protected, no pads, blankets or plastic wrap. Myself and my husband asked them to please provide protection, they smugly declined. During the process they told us if we didn't like how they move we should do it ourselves. Once the move was over we found all the damages. A 1 year old SS refrigerator, of which I have the receipt proving purchase date and price, covered in dents and scratches on all 3 sides... and they somehow managed to break the plug. How does this happen? My 6 month on dining set, large gauges and multiple chips in 4 of 6 chairs. My king headboard snapped, a leg on my buffet table cracked and our 9 year olds loft bed so incompetently put together a piece was missing! A mover handed me a leg to my TV stand and said "don't worry Ma, just file a claim." Not one of the men could drive the large moving truck, they all tried to pull it out of a flat driveway, almost taking out 2 cars. This staff were incredibly undertrained, unmannerly and lazy. They most certainly didn't care about the job or our furniture. Then had the audacity to wait for tips. Now the claims part. Monday June 14 we called to start the process. We are told they will mail the packet out. A week goes by and nothing. Multiple calls and nothing. Monday the 21 we go to Don Farr to fill them out in person. We're told "it's hard to get staff, no one wants to work" Not my problem, don't take a job you can't handle. Few weeks go by we hear nothing, few phones calls no replies. Then we are in contact with with Lynne, who handles the claims, she's incredibly smart mouthed and sends snippy emails if she replies at all! Unacceptable behavior. Today we finally get our claim resolved in the mail, 350.20. What a slap in the face! We now have over 2,000 in damages and they suggest 350? Take accountability for your sorry excuse of a company. Provide proper training so this doesn't happen again. This has been an absolute nightmare. Mr Fixx, well you should be embarrassed, you can't even correct the major damage YOUR company cost. So please, do your research, they have many accusations with the BBB with horror stories like mine. If you value your items, go elsewhere. Attached are a few of the many damages. Hope this helps someone. read more

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I have had Don Farr move my family 4 times in the last 10 years. Each time they have been professional and handled my TVs and Furniture with the utmost care and professionalism. The team that was assigned to each of my moves worked quickly and offered many suggestions of box types and assistance with breaking down my beds and reassembling them right away in my new homes, making sure by the end of the day we had a bed to sleep on! That is a value worth every penny and then some! I would recommend Don Farr for any move whether it's a single person, a family, or an office move! read more

Had our belongings in storage in their facility. However when they brought it to our new home we discovered hundreds of dollars of stuff gone. They never found our belongings which they were they only ones that had access to our stuff. settlement 114.00. I do t want their money I want my belongings. Beware! read more

I had used Don Farr in the past and was very happy with their services. This time was a nightmare! There were 4 young very cocky boys that were rude, ignorant and HIGHLY unprofessional. They did not appear to be direct employees as they showed up in a rented Penzy vehicle. They took many breaks. Talked back constantly and said very inappropriate things. I will NEVER use them again and will let anyone who mentions moving to not use them. read more

Great moving company, all staff courteous and pleasant and the cost was more than reasonable. Would recommend to my family and friends.