Robbie helped with me with my order today, always a delight and very knowledgeable in this field…read more Will be coming here for all my future jewelry needs!

I went to Kay Jewelers just out of curiosity as I visited one in Houston in the past and they left…read morea bad taste in my mouth. I met Eva and Carlos at the Plaza Bonita location and Eva was really patient and worked with me. If you know me, you understand the patience she has. Eva found the solid gold bracelet that resonated with me at a really reasonable price and Carlos is the coolest and nicests sales rep I have encountered in a long time that didn't show nonchalance like most sales rep. Carlos was even able to show me good reasons to get the warranty as my thought process was find a repairer when/if it needs one. In summary, I look forward to future jewelry needs so I can come back to this location with hopes of both of them still being here. Thank you Eva and Carlos!

I requested a bunch of quotes to have a bunch of large/ bulky junk removed (an old couch, a huge…read moreumbrella stand with a base, a broken down kids play structure and other odds and ends). Jose responded quickly with the most reasonable price. He was able to come the same day within a few hours. I will definitely be saving his contact info for future hauling needs!

Jose was very professional. Great communication and on time! Reasonable pricing. Hit him up!…read moreHighly recommended!

Disengaged staff, escalating behavior, and zero accountability…read moreI recently switched from AT&T to T-Mobile, hoping for a better customer service experience. Unfortunately, my very first in-store visit was one of the most frustrating and unprofessional interactions I have ever had with a business. I was directed by T-Mobile's phone support to visit this store to activate my SIM card. The visit the day before had already cost me unnecessary time. I was incorrectly told to go back to AT&T to fix an issue with my mom's phone, only to learn from AT&T that the problem had already been resolved. When I returned to this T-Mobile location, the issue was confirmed as non-existent. Two wasted trips. From the moment the associate supposedly named David began helping me, his demeanor was disengaged and dismissive. Rather than working toward a solution, he repeatedly deflected, telling me to call AT&T despite me having just come from there. When I calmly expressed that I was frustrated at being given the runaround as a brand new customer, his response was to tell me to "calm down" and to deflect responsibility by pointing out that he wasn't the associate who had helped me the day before, as if that somehow meant my frustration wasn't valid or wasn't his problem to address. That is not how customer service works. When you represent a brand, you represent the entire experience a customer has had, not just your individual shift. What followed was genuinely shocking. He walked to the back of the store and refused to continue helping me. When I followed up to ask for a manager, he slammed a door in my face. He then returned to the floor and began mumbling in a way that felt deliberately antagonizing. A second associate abandoned her own customer to insert herself into the situation, and a third used outright profanity. Not one of the three would provide their names when asked. What concerned me most was that all three associates demonstrated a complete lack of the basic customer service skills needed to handle a frustrated customer. Rather than de-escalating the situation, each one of them escalated it further. They fed into the tension instead of diffusing it, and behaved in ways that were deeply unprofessional. And what baffles me is that all of this happened on the sales floor, in front of other customers. That alone speaks volumes about the culture at this location. I want to be transparent: I was frustrated and I raised my voice. I can own that. But I was not aggressive. I was a new customer who had been sent on two unnecessary trips and was finally asking for someone to simply help me. Expressing that frustration is not the same as being out of line, and no level of customer frustration justifies a door being slammed, profanity, or a flat-out refusal to help. The manager who eventually came out, only after I specifically asked, was the only person in that store who actually had the skills the job requires. He was calm, professional, and de-escalated the situation almost immediately. And here is what is truly baffling: he was able to resolve the issue quickly and without any trouble, the very same issue the associates had claimed they couldn't help me with. That tells me the problem was never a technical one. It was a willingness one. I left AT&T because of poor service. I did not expect to be greeted by something worse on day one with T-Mobile. I hope corporate takes this seriously.

7 years later and this place is still the worst. Their solution when you lose your phone is to sell…read moreyou another line in order to get you another phone (and add to their numbers). Don't ever send anyone you care about to this location.

What a joke. Showed up to a post it note on the door saying they'd be back at 1:10 even tho I…read morecalled ahead. What terrible customer service.

Fast and courtesy.. highly recommended I went for a walk in…read moreright at 1 p.m. right away she saw me after that and it was only a 30 minute wait for them that's still pretty fast and comfortable in the office plenty of chairs to sit. Parking is a little tight outside but you can find one

Im in love with all of the jewelry! absolutely lovely... they have a large variety of jewelry, all…read morebeautiful. I only walked in to look around... but fell head over heals with a ring. My husband purchased it for me, I can't stop hand modeling! The employees were very friendly and the one gal who was working today in the afternoon was great. She was very patient with me. She helped me try it out and even stood there holding my rings while I tried on the new one. I will definitely be returning. * this is a go to store for Valentine's, anniversaries or just because... and you get a great deal!

RUDE WORKER GRACIELA. 3/28/2024 @ 11:50am. I went into the…read morestore today with my sister and two children looking forward to buy my mother something for her birthday, i walk in say hello to the worker, she didn't respond. I don't think anything of it, my sister walks in after me and also greets the worker and she completely ignores us but she saw us walk in. We just ignore it, even though it was rude but okay whatever. Another customer walks in and she automatically smiles and greets the customer and does the same for the next two customers. She never asked if we needed help or anything just plain RUDE. GRACIELA.

Great as usual. I stopped in and asked about Marcelo and they said he was longer there…read more I just want to say that he has ALWAYS been kind, courteous each time I have been there. I will miss seeing him there.

I used this store recently for a number of Amazon returns. In anticipation of a wedding, I ordered…read morea number of dresses from two particular brands, in various colors and sizes. The return experience on Amazon was confusing and frustrating because each link only contained the brand and style of dress, not the color or size. And several returns required that I package them and print labels while others worked with a scanned code. I did my best to organize everything but made a couple mistakes. I stepped out of line 3 times to sort things out without holding up the line. The clerk was exceedingly helpful and patient, making the entire process easier and less frustrating. She even printed one label and finished packaging one dress for me. I highly recommend this store.

Julio is such a great guy!! We order our phones last week and picked up on a Thursday. Really…read moregreat customer service, and so professional too We sat and he walked thru all the new phone And voila! I'am use my new phone We talked and he is super smart at phones What a nice manager Come by and find out for yourself's

After dealing with AT&T on the phone, I didn't get anyw and it's too confusing plus every time you…read morecall you are connected to someone overseas, poor connection and can't barely understand them. Today I decided to go to an AT& store in person. WOW the Service was the best someone @ an AT&T store provided to me so far, this young lady "Yaraida Cortez" was friendly and willing to go the extra mile to resolve the issue. Even though she needed to reach out to her manager to take additional steps to resolve the issue. I recommend the Customer Service store @ Tierra del Rey, Chula Vista. Thank you Yaraida for turning my visit to your store pleasant, and hopeful that my issue will be resolved.