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    Donald J. Steinberg, DDS

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Monarch Dental & Orthodontics - Best dental team in DFW. #TeamDawn donated their talents and passions to give Smiles for Everyone Foundation Community Project a make over.

    Monarch Dental & Orthodontics

    3.3(38 reviews)
    0.9 mi

    Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

    My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

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    Monarch Dental & Orthodontics - Monarch Dental in Euless, TX

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    Monarch Dental & Orthodontics
    Monarch Dental & Orthodontics

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    Davis G Paul, DDS

    Davis G Paul, DDS

    4.0(10 reviews)
    0.0 mi

    This office is amazing friendly and accommodating I am not…read morea fan of any dental work and they made my visit pleasant and calmed my nerves Highly recommend this office after researching numerous throughout Fort Worth

    The reason this dentist has 5 stars with 300+ reviews is because they request anything less to…read morereach out directly to resolve their problems. Patients are discouraged from speaking their true thoughts on Yelp and Google after the visit. My opinion- Davis is an unethical dentist practice that places money before the welfare of their patients. The worst part is, they have an ongoing ad in St Anthony's weekly bulletin. This practice saw not only one but two children of mine. Subsequently, I had my own exam a couple months later. At the end of my exam.... (in which they did not give me an oral hygienist to clean my teeth)... told me that they do not accept my insurance (about 2 or 3 months after they saw my daughters), and tell me AFTER my exam, that they must bill upfront the costs, then I have to wait for my insurance company to reimburse me. I confronted their business administrator asking why they chose to treat my two daughters, then myself many months later and NOT advise me that they were not part of my dental insurance group. She then tells me that this is just the way they do things. There is no other medical specialty that expects payment upfront before filing a claim through insurance. They want to put 100% of the risk on the patient. And if there is a dispute between what the insurance company reimburses and what Davis wants to charge, you are left holding the bag. This is a very unethical business. Take your business elsewhere.

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    Davis G Paul, DDS - Davis Family Dental Care

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    Davis Family Dental Care

    Donald J. Steinberg, DDS - periodontists - Updated May 2026

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