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    Donald P. Dick Air Conditioning

    3.8 (102 reviews)
    Open 7:00 am - 5:00 pm

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    No urgency to help and not very kind on phone with operator. It was over 100 and they couldn't come out to help me and my family

    When a.c. emergency is needed
    Mimi's P.

    My 90 yr old Mom, a loyal customer for 25 years, always had them do a routine maintenance service twice a year, 1 for heating and 1 for a.c. Friday June 25th I called them that the a.c. wasn't working properly and her house was very warm, around 83 degrees. I was told I couldn't get a routine maintenance service until late August. Saturday/Sunday June 26/27 Her house was 88/89 degrees inside, 106/108 degrees outside, no air flow, this past weekend. Monday, June 28 I called them and said that we had an emergency and needed them to come out and fix the problem. I had smelled a strange odor just before the unit failed and while I was trying to tell them all this information that we were suffering from heat exhaustion this past weekend, she kept interrupting me and started talking over me that this is not considered an emergency and they couldn't schedule anyone to come out there for over a week. I said that's not acceptable, we need help today. Their website says they do 24/7 emergency service. She kept saying that what I have called in is not an emergency. I started calling other companies that said they would have no problem coming out the same day, and that it is an a.c. emergency. .

    AC unit

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    2 months ago

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    19 days ago

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    2 months ago

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    4 months ago

    excellent service and I would give this company a 5 star plus rating tech arrived on time had a great personality

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    4 years ago

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    2 years ago

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    David D.

    This technician was terminated after this call for negligence.

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    2 years ago

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    2 years ago

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    5 years ago

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    1 year ago

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Donald P. Dick Air Conditioning

    Is a HVAC UNIT run time of 25mins to cool or heat a 1200sqft apartment a normal amount of time for a HVAC UNIT to be running? It seems to be on a long time before reaching a set one degree temperature change.?

    25 minutes to cool 1 degree is extreme. However, there are circumstances where that could be normal. If the inside space has a high relative humidity, it can take a long time for the air conditioner to begin reducing the temperature because the… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Donald P. Dick Air Conditioning

    I was hoping to get the system put in before the end of the year and John made it happen within just a few weeks.

    Mentioned in 11 reviews

    Read more highlights

    Allbritten

    Allbritten

    3.6
    (361 reviews)

    I called them to get a second opinion about a failing AC unit…read more First company deemed the condenser as faulty and said it needs to be replaced, on site initial quote was $5000, which later turned into $12,000 replacement. Andrew from allbritten showed up and discover the whole issue was a chewed up data cable. He worked his wonders for few hours, restored the system and then worked his magic with his superiors to get us an amazing price !!!! I have hired many contractors before but never ever received such a service as this company provided. I'm extremely grateful that they didn't push a new system and really showed their professionalism and customer care!!!

    Beware of High Quotes for Simple Repairs…read more I recently had an outdoor faucet break off, leaving the threaded portion stuck inside the pipe. While I'm not a plumber, I'm reasonably handy and felt it might be something I could fix with the proper tools. I contacted Allbritten and scheduled a service call. Pricing was not discussed beforehand because I was told the plumber would need to assess the work and use a company pricing system to determine the cost. The plumber arrived on time, was professional, courteous, and explained that he had performed this type of repair many times before. After evaluating the situation, he returned with a quote and described the work in great detail, comparing the complexity to a surgical procedure. I interrupted and simply asked what the repair would cost. I was given a price range of more than $500 on the low end and more than $800 on the high end. When I asked what would happen if the repair only took 10 minutes, I was told the company charges flat-rate pricing regardless of how long the work takes, although he could contact his supervisor to see if the price could be reduced. I declined the repair based solely on the quoted cost, paid the service-call fee, and we parted on good terms. Afterward, I went to Home Depot, purchased a pipe extractor kit for less than $15, and removed the broken pipe threads myself in under 10 minutes. My issue is not with the technician, who was polite and professional throughout the visit. My concern is with a pricing system that can result in a quote of $500 to $800+ for a repair that, in this case, required a simple tool and only a few minutes of work. I encourage homeowners to get multiple estimates, ask detailed questions about pricing, and consider whether a repair is truly as complex as the quote suggests.

    Donald P. Dick Air Conditioning - hvac - Updated August 2026

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