I subscribed to a reputable company in the Valley this year. They installed my HVAC system brilliantly. These guys were top notched. However, their plumbing department, I have some concerns about. I was able to get my water heater flushed out in November, there wasn't too much sediment since I am sure to do it annually. As a local in Vegas knows, this January 2026, we are in winter and it's cold for us living in the desert. I was looking forward to a hot shower. I found that the water heater was not producing hot water. I called the reputable company in the Valley that installed my HVAC and had plumbing services. They were great and said they would come that day. The plumber came. It took him over an hour to discover that the water heater's internal wires needed to be replaced. My water heater was still under warranty. The plumber made me go get the part. Yes, you read that right, I, the owner of my house went down to the Water Heater Parts Store and picked up the part! The drive down there I was livid. 'Why was I picking up a part? Wasn't it the plumber's job?" The gentleman at the Water Heater Parts Store said I needed to be a plumber to get this part under warranty. I ended up buying the part. Then, I immediately called a plumbing company I have used several times in the past and even the Water Heater Parts Store gentleman recommended I call them, Done Right Plumbing. And you know what, Esteban completed it and did it right! He went and got the additional parts when needed and he fixed it with no hassle. So, I highly recommend Done Right Plumbing! They are truly the best in Las Vegas! read more

The service was wonderful. I made an appointment and the plumber that came was prompt and started working immediately. He cleaned out my kitchen sink drain and it drains better than it has since we bought the home. The plumber was able to give me some helpful advice about ways to keep the drain clear. I had looked up advice about cleaning drains on Google, and I am very happy that I chose to call Done Right Plumbing. I now have a kitchen sink that drains and I will follow advice of Done Right to keep my drain clean. read more

Like clockwork we get a clogged drain annually from the master shower which backs up the tubs and toilets. Called Done Right Plumbing as they had been the last plumbers out to replace a hot water heater. I explained this problem's history and how every time the service wants to first try to snake from the outside trap. That never works. Service has to pull the toilet and snake from the back end of the house towards the street. THEIR SERVICE EMPLOYEE WOULD **NOT** DO AS I ASKED. HE INSISTED TRYING TO SNAKE FROM THE OUTSIDE TRAP. WHEN THAT DIDN'T WORK (NO SURPRISE), HE ABSOLUTELY REFUSED TO PULL THE TOILET CLAIMING "I have already done all that I can do!". That's it - nothing more to offer, suggest. I am to just continue to live with a clogged drain .. forever? These people then have the nerve to send us a BILL for .... resolving nothing! Fixing nothing? Solving nothing!! read more

One of the best thing about the service techs is they arr very honest they do not try to upsell you anything. They know their job and perform it to perfection. They call if they can come earlier than their appt time. They are very prompt. They are wonderful very knowledgeable and efficient. We have used them for years and always get the same great service. read more

I had a mini project that included new counters in my kitchen and the need to remove sink, garbage disposal and more. I was working with Home Depot for the counters and they offered plumbing services and more. They use a long list to check off. Prices were crazy and I felt more comfortable using a company I have had service my home for many years-Done Right Plumbing. The staff was great to help me schedule before and after counter work in a window of 24 hours, so my kitchen was not out of service long. They were great, on time and more affordable than charges using HD would have been. Over the years, they have installed my new kitchen faucet, repaired toilet shut off valve, landscape valve outdoors and recently-the disconnect and reconnect kitchen plumbing to allow new counters. They are the best. read more

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We have had extremely high water bills - $200+ monthly. When we called we specifically asked if they were able to detect leaks wherever. The technician came, checked the meter, it was still. He then turned the garden hose on at the nearest outside faucet which make the meter spin. When he turned off the hose the meter stopped spinning. He declared there was definitely NOT a leak in the house and that to have a water bill that high had to be the yard. He made absolutely no attempt to find where a leak could be. This happened in about 11 minutes, then charged us $80!!! And left!!! I was a fool to pay him. read more

Had a drip in my kitchen faucet. Replaced a part- Cost $400 for less than an hour's work. Started dripping the following day. Called Done Right - They came the next day. Replaced the same part. And it started dripping again. Obviously not DONE RIGHT read more

I've lived in Las Vegas for 21 years now and have used a few different plumbing companies over the years. About six years ago, my water heater went out while I was on a trip. I came home to a flood on a Saturday afternoon. I called around to anyone I could find at that moment. Done Right came to the rescue! They were absolutely amazing. The job was fixed the next morning. They are professional, attentive and very friendly from the staff to the technicians. Plus the prices were great. Since then I have used them multiple times. I highly recommend Done Right Plumbing!!! read more

My phone calls were not returned It seems our complex never has a solution Just a visit from this company on a continuous basis read more

Called and got same day service. The serviceman was very professional and diagnosed the problem quickly. Very impressed with his knowledge and courteous demeanor. Saved me from a weekend of worry. read more

I depend on user reviews when looking for services and noticed that there had been some significant negative postings regarding Done Right Plumbing, however, I had such a positive experience when I used them several years ago I decided to take my chances in spite of those reviews and call them again. I'm glad I did!!! I called and made an appointment for same day service, was told Corey would be here between 1:00 and 3:00. Corey called at 10:40 am to let me know he was running ahead of schedule and was here by 11:00am. The job was a simple faucet replacement which I had tried to do myself but was unable to get the old faucet out due to corrosion in the fittings. Corey got the new faucet installed lickity split and then found leakage in the water shutoff valve (which I had already suspected from my trying to diagnose the issues myself). Corey took care of that and then cautioned me to keep an eye on the other shutoff valve. He was happy to share details with me so that I could replace it myself when the time comes. Corey was courteous, professional, and knowledgeable. Honestly I couldn't have asked for a better experience. read more

Not only responsive from go, they showed up early and were in and out in moments. (Oh, and helped me find a vendor for another thing.) These. People. Rock. read more

I'm writing this review for my mom. She called Done Right Plumbing for some repairs and from the instant the phone was answered she knew she called the right place! The lady was very nice and you could tell she liked her job. This is so rare these days. The service person Miguel was kind, respectful and honest. She will recommend Done Right Plumbing to everyone! She was so happy she asked me to write this review. If she could give more than 5 stars she would! Thank you Done Right Plumbing!!!! read more

I made an appointment to have my anode rod changed and my water heater drained. Upon arrival, the fat plumber who could barely walk immediately said he wasn't going to drain my water heater. I said "Ok, just change the anode rod then." Later when I went to check on him, he said he couldn't remove the rod because it was too difficult. In hindsight, he had no intention of doing the work because he was probably instructed by management to rip me off. He pretended that the job couldn't be done and charged me anyway. Another plumbing company changed it with no problem. In hindsight, it was too easy to get a convenient appointment. The person on the phone said yes to everything including changing my anode rod and draining my water heater because they had no intention of doing any work! It seems like they planned to rip me off from the very beginning. Go elsewhere. read more

We have always used Done Right for all of our plumbing needs. Whether it's new fixtures or emergencies, they are always so quick to respond. Very professional and friendly. The quality of their work just can't be beat. read more

Done Right Plumbing has been our go to plumber for a few years. I heard about them from a friend and we are so glad they share Done Right's info with us. They are genuinely nice people. They are professionals that you can trust. They are fair about what they charge. We have used them in emergencies and on general repairs. Always great to work with. We recommend them when friends ask us about a good plumber. read more

We have had Miguel from Done Right Plumbing come out twice in the last month to fix the kitchen sink drain and hook up new bathroom fixtures. He also helped resolve a root issue in the main bathroom with the toilet. Miguel is THE man you want! Super friendly & knows exactly what to do. Their office manager is super helpful, friendly and efficient. We had a sketchy experience last summer with a different company.... and the business we've done with these folks has been totally different. SO happy we've found a new plumbing company. I'd give them a 10 stars if that was an option :-) read more

Just like the name says they do it right each and every time. Great chili's timer service

I am always happy with Done Right and have used their services over many years and always happy. I had the chance to tell my neighbors about them when they needed a plumber last month and they too were satisfied. Cory was on time and professional. Great guy and I was pleased. Answered my questions and did a great job. Thank you. read more

We had to replace our kitchen sink faucet and had a leaky toilet. I called Done Right Plumbing for the first time. They were able to schedule me for a timely appointment and called when Miguel was on his way over. Miguel was very quick and efficient in taking care of business and was also able to recommend a water conditioning system for us to get as the hard water is recking havoc with our fixtures. Miguel is very knowledgable and one of the best plumbers I have had the pleasure to meet. I would highly recommend you call Done Right Plumbing if you want your job Done Right. read more

The drain pipe for our water softener kept over flowing during the regeneration process and flooding the laundry room. Miguel came out and quickly fixed the blockage in the pipe. We really liked his manner... he was kind, efficient and was very thoughtful when answering all of our questions. Pricing was very fair! We will definitely be using this company again in the future. Thank you again, Miguel. read more

We have used Done Right plumbing for many years and have always been more than satisfied with their workmanship. My usual repairman is Miguel and his team, but any of the repairman they have sent to our house over the years has given us excellent service. They go out of their way to make sure everything is done to our satisfaction and the repairs are explained to us. The office staff is also excellent to work with. read more

We just used them to install a smart water shutoff valve. The work was done quickly and properly. They also showed up on time. They had to call and cancel our first appointment due to a plumbing emergency but they contacted us early enough it was not a big deal. They worked with us to find another time that worked and offered a discount for the inconvenience. I will use them again. read more

Our issues with this company started over a year ago. I posted a review on Yelp and Facebook, About their poor behavior on our property. In the past year their poor behavior has escalated. Just last Friday they blasted their horn over 30 times when they arrived outside our bedroom window. Apparently they were trying to "summon" someone just after 8am read more

Had water heater fixed at the office 2 years ago. They did a phenomenal job with the price and the job was superb. Had another problem at home over the weekend. Again the price was reasonable and the job was done in a flash, no mess, looks fantastic and all fixed. I've used at least 8 plumbing companies in the past. I'm sticking with this one. Miguel is very good. The company is polite and efficient. Very happy customer! read more

Can't say enough about this company and the crew they sent out! 5 days before Christmas and I find that I have a constantly running meter. Couldn't find any water anywhere after searching under every sink, shower, water heater etc. The company immediately sent out an estimator who told me that I was missing certain shut-off valves.. so he went to his truck and got a tool and discovered that I had a break in the water line, underground, that would require breaking cement and digging up the old line to find the leak.. and then he says.. why don't we just replace the entire line from the meter to the house and my first thought was.. there goes by saving account and a second mortgage in the house!! But nothing could be farther from the truth. The crew of three that came out we're quick, efficient, friendly, knowledgeable, and I could keep going on but let me just say they were a Godsend They installed all new lines as well as all new shut off valves and their landscaping to put everything back together and make it look as if they were never there was beyond belief! I would highly recommend these kind, knowledgeable and friendly folks without hesitation. They surely made my Christmas a much more happier time than worrying about the second mortgage hahaha. read more

Returned home to find a leaking tankless hot water heater. Called Done Right and e-mailed pictures of the unit. Scheduled an appointment with Nahu, Service Tech. After looking at the pictures, Nahu called to report the appearance of an open cold water supply valve from the pictures. I closed the valve and the leak stopped; then called to cancel the service appointment. " NO CHARGE " please call again when we can help. Thank You....a very satisified customer Mike Bujanowski read more

This company was recommended to me by a long time family friend (also in the plumbing biz). Our a/c unit was leaking condensation into the house. Miguel quickly identified the problem and showed me where the drainage pipes and trap were plugged. The pipes were not even glued into place. He fixed it all in under an hour and the cost was LESS than $100 bucks! I'm very pleased with their service and honesty and would recommend to anyone with plumbing issues. When its time to replace the water heater, it'll be this company I'll call. read more

We were very very happy with Rick one of the technician. He took his time troubleshooting our AC problem and spent time showing us some of the problems and solutions. I will always use Done Right Plumbing in the future and hope we get Rick again. We are very happy with him. read more

We have used Done Right Plumbing's services both in our businesses (restaurants) as well as at our home. Their level of customer service is exceptional. We called after hours at 6:30p for a pipe that was leaking associated with our water heater. We were hoping to get on the morning's schedule but the answering service had the technician Ryan call us back right away. He said he could be there in about 2 hours. He showed up in exactly two hours (called when he was on the way), replaced the pipe, and the cost was less than $150!?! It is this type of rare service and fair pricing that will keep us not only using Done Right for any plumbing needs but referring them to others. read more

Downstairs toilet started leaking last night at the base. Called first thing this morning and Miguel arrived just after 1 p.m. The wax ring was bad which I could fix but the metal ring was completely rusted and wouldn't hold the toilets bolts. I couldn't get the ring off. Miguel was quick, replaced wax seals and the ring and also replaced the water valve on the wall that wouldn't completely shut off. Totally impressed and I'm a career aircraft mechanic. $125 that included $30+ in parts. I will definitely refer them to anyone. read more

I was installing a new toilet when I saw the water shutoff valve going into the wall was leaking. Called Done Right. Great customer service person on the phone. Said they would come to the house at 3:30 pm. Miguel called before 3:30 pm, said he was on his way. He did an excellent job. Replaced the valve and toilet. Resonable price, quality work. Highly recommend this company. read more

This repair was for daughter's home in Las Vegas. Had a leaking shower valve. Ryan, a really congenial guy, showed up on time with the right part, right tools and fixed it quickly. No more drip! No hassle! Competence at a fair price. 5 stars! read more

These plumbers actually now what they are talking about Dave is great, I would use them all the time. Also very fair on pricing. Thank you read more

Just had Cory in our home to repair the supply line for our toilet. Great attitude and a professional. This is our second experience with Done Right Plumbing and both have been great. read more

Nice service provider. Both office staff and plumber nahu are great. Professional work attitude and service.

I asked if they could install my new toilet and they assured me that that was exactly what they do. But no, when they got here, they couldn't install it. And they charged me anyway. read more

Called on 10/11 and was scheduled for 10/12 7AM. Tech showed up at 6:45 ready to work. He had all the necessary parts to correct the problem and even installed a new garbage disposal that I had purchased at Lowes for another house that I own. I failed to get his name but the Tech was fast efficient and the cost was more than reasonable. Great all around experience read more

My tankless water heater was leaking from inside the panel. I called Done Right to get a 2nd opinion as the first plumbing company I called said I needed to replace the whole unit for 5k+. Done Right service tech Ryan took one look and said I needed to replace an O-ring in the cold water intake. He immediately ordered the parts which came the following day (parts were still under warranty). He fixed it and flushed it for a grand total of $145, saving me thousands. In a city of rip-offs, Done Right is honest, expert, and professional and I will not hesitate to use them again. If you need plumbing work, you shouldn't hesitate to use them, too. read more

This company is the BEST. The service tech's are so knowledgeable about every aspect of plumbing, they are punctual, professional and polite. I bought a previously owned home that had several plumbing issues from water heater to toilets to faucets. I found them first from the Better Business Bureau with an excellent rating. They were able to come out to my home the same day I called. Some issues were able to be repaired (which really saved me money!) These people are Great. I would recommend them as more than a 5 star company. Thank you ! read more