My husband has a very very bad experience with this office. They keep booking appointments one…read moreafter the other and will never let you go easily. Receptionist is also super rude and no manners to talk to patient/customer. This office is all about BUSINESS.

After a year of coming to this medical facility, I finally meet Dr Janet Lee. Let me tell you,…read moreshe's very unpleasant to deal with. I was coming in for an underlying medical issue and instead of talking about that issue, Dr Lee kept asking me about my skin since I have acne. My acne is actually a symptom of my medical issue and I was trying the holistic route to get my symptoms under control. That day, I remember thinking "okay my skin has actually calmed down and wasn't looking too bad." Janet Lee, however, made it a point to tell me "you're a pretty girl, but your acne is not okay" and proceeded to tell me about her aesthetic med spa where she believed Morpheus 8 would change my skin. Morpheus 8 is micro-needling and if I know anything about micro/needle, I know I'm not a candidate because my acne is active. Dr Janet Lee spent the rest of my appointment trying to push this service on me and telling me to save my money to do it (she told me it's about $4k for 2 sessions). This is after I asked her to write me a prescription for a glucose monitor bc my blood sugar levels is what I'm worried about. This is the reason I came in for my appt. She gave me so much push back trying to convince me not to get a glucose monitor bc "it's not completely accurate," "the monitor is going to be in the way and you're going to feel it on the back of your arm," and so on. If you want a doctor who doesn't listen and will just push her own agenda on you, please go see Dr Lee, but if you want someone more compassionate and not as incompetent, go elsewhere. Literally anywhere else.

During a routine blood exam my doctor saw something of concern. She advised me to make an…read moreappointment with a rheumotologist and recommended Dr. Duffin. I have a PPO because I like selecting my doctors so I was weary of going to see a doctor I hadn't researched or selected. Since I feel I get amazing care with my current medical provider I decided to take her recommendation. I didn't know what to expect from my appointment with Dr. Duffin. I have a very limited understanding of what rheumotologists do. Dr, Duffin took the time to pull up my medical records on some medical record sharing software system. He went through about 5 years of my medical history asking me questions and reading over lab reports, doctor's notes and my MRI. Dr. Duffin was able to tell me what was wrong with me, what I should expect and how I can treat it. He took the time to show me things online, explain to me what he was showing me and he printed up some materials for me to take home and read. He was very patient in answering all my questions. He ordered a few more blood tests and called me on a Sunday to report the results when I called his office with a question he called me back on a weeknight at 10pm. I'm not sure if the Sunday and 10pm calls are for everyone, but I didn't mind. If you're in the market for a rheumotologist, I highly recommend Dr. Duffin!

I have enjoyed the professional talents of Dr. Duffin for approximately 10 years and am completely…read moredelighted with his personal attention to detail upon each and every appointment. I rarely find a physician who is sympatico with my condition, issues and many physical challenges and am most appreciative of someone who is competent as well as caring. High recommend for those who are seeking assistance for Quality of Life issues and dealing with a staff who are polite, expedient and extremely helpful.

This is the only doctor I have ever met of which I have so much contempt for, my last visit with…read morehim I was having severe issues with Sinusitis and had seen his associate doctor at least twice before Finally getting an appointment with Dr Michael Borovay, I was feeling extremely worn out and frustrated and maybe even a little bit down, just after Michael Borovay walked into the room I was waiting in a client called me on my cell, this is a wealthy client that was referred to me, I am a sales professional and I immediately perked up for the call and Dr Borovay began feverishly typing on his keyboard and when I ended the call I was on Dr Borovay was still typing, when he finished he got up, he gave me some kind of a psychological diagnosis and walked out of the room, he Never addressed the issue I was there to see him for which was my sinusitis. Yesterday I called to see if I could get in to see him as my sinusitis is still giving my trouble, Micaela who has answered the phone told me, we have an opening now, you have 15 minutes and I arrived in about 12, Dr Borovay woukd not see me, I came back home and called my service provider to obtain a new doctor and I wouldn't take my dog to see Michael Borovay!!!!

Dr Borovay is very thorough and personable and takes his time with patients. He has a very friendly…read moredemeanor and his staff are conscientious. His office is in a suite shared by other doctors. Both times when I arrived the parking lot was full and I had to park at an adjacent lot which was not far away. The waiting room was comfortable although there was little privacy for people checking in and providing private information. It didn't matter to me, but might have to a lady who tried to whisper about her diabetes and could be clearly overheard from 15 feet away. Back to Dr Borovay, he brings his assistant into the examination room and she takes notes during the exam. The patient gets a copy following the exam which I found, in my case, redundant but probably useful for busy or forgetful people. It's also a protection for the doctor so that a patient doesn't claim later "You didn't tell me that!!" The medical office and the exam rooms were very clean and modern. It was a pleasure seeing this doctor who is now my primary care physician.

Totally not helpful... no compassion for my loss of immediate family Does not understand about…read moreagoraphobia! A real shame! The saddest part is, all my Yelp reviews are 5 stars! I am too kind to write a negative one............................I feel sorry for her...........Maybe a rough day!

This doctor is awful. Her bedside manner the worst my daughter has a TBI due to pneumonia that…read morecauses encephalitis. This doctor had the audacity to tell me you can't get a TBI this way. My daughter worked with one of the top infectious disease doctors Dr. John Chia who diagnosed my daughter. She also was at the acute rehab with Doctor Sheety Who diagnosed my daughter with this. Unfortunately, this arrogant doctor did not take the time to read her patient's chart. She decided to belittle me. Telling me you can't get a TBI that way. Unreal completely uneducated in this field .What a complete idiot! We had a virtual phone call. She made us wait an hour for it. She's rude uninformed and should not be practicing medicine. Look for a different doctor and don't waste your time. After having three visits with her and being frustrated after every appointment, we have decided to fire this doctor.By reading all her other reviews, I see that most people feel the same way about her. Time for some self reflection, Dr.Yoon. Perhaps you would benefit from some customer service classes

She is very caring and explains in details what is needed to help alleviate symptoms of present…read moreillness.

I've seen Dr. Genato for numerous visits and she has been the best doctor I have seen in my 48…read moreyears. She is my husbands doctor as well and he agrees that she is the best. I have nothing to gain by writing this, but when I saw the other review I could not believe it and had to step in. She is a wonderful person, always happy and really cares about her patients. I always felt as if she really wanted to get to know your needs and to help. I never felt rushed or that she was too busy to do her job well. She always goes above and beyond and has taught me things about my health that I use on a daily basis. I think any bad experience comes from the office as they are busy and sometimes hard to get a hold of. I highly recommend Sharon F. Genato if you are ever lucky enough to be her patient!

Dr Tsuneishi has been my parents doctor for years. He is very efficient and takes pride and care…read morein his patients. His staff is very friendly and always helpful.

Doctor is knowledgeable but ignored issues important to me like diabetes/ weight control, without…read morerepeated follow up from me. Nurse is good and polite. Front office staff consistently rude and doesn't explain next steps. For instance, today I was to come in to do a repeat of a urine test to confirm I have a UTI. But instead of just letting me do test, as I thought I was doing, I had to wait 30 min to see Dr I had just seen on Fri before taking test. Waste of my time. Annoying.

Very nice and friendly doctor, He care for you, He was thorough in his exams and patient in…read moreexplaining the results. also he will take care of you in the hospital.

I visited here recently..Great doctor. The staff and the doctor is friendly and he is a great…read moredoctor. I recommend.

I hate to say this , and I don't ever write any bad reviews trying to give everyone a second…read morechance, but this doctor is the worst doctor I've ever met in my 42 years ! I've seen bad dentist who pulled wrong tooth when I lived in the middle east but her its a different story!!! I saw this doc at U.C. over a year ago and she didn't give me antibiotics claiming id viral infection less than 2 week I was hospitalized with multifocal pneumonia and almost died . Last Monday, I had to take my daughter to the same U.C and OMG there she was!!! I didn't recognize her at fist but when she started to tell me what my daughter didn't have , I blow up !! She was doing the same viral infection case on me , trying to OK my daughter's cough for 2 months and disregarded me and my explanation for broken capillaries (petechiae) on my daughter's face due to forceful vomit the night before. I told her, that all members of my family are on antibiotics, and that my daughter is the only one that goes to school and brings " stuff" home. I was in shock when she called it viral rush and started to Google results for me. I demanded a different doctor !! Beware!! This doctor will take your money and you'll end up in a different doctor's office right after her " treatment "!! Everything to her is a viral infection and she won't give you antibiotics to get better!! THE WORST!

A good, knowledgeable doctor, but is too concerned with billing and approvals to provide correct…read morecare treatment. Feels like an interrogation rather than a medical visit.

I posted a review this morning for the not-fantastic service I received from our mail-order…read morepharmacy, and I can't help but want to post a glowing review for the team that always comes through. Jackie (sp?) in the prescription refill center helped me this morning after my mail order pharmacy dropped the ball....several times. I called my doc's office, and Jackie sorted everything out and got me squared away. Best of all, she was speedy and efficient, and not once did I have to hear the scripted customer service jargon that makes your eyes roll like a pinball. Not Jackie, she was genuine and friendly, and within a few minutes, I was set. Now, if only I could bottle Jackie's service and pour it on my mail-order pharmacy. Thanks, Providence team, and bravo to the star in the refill center...Jackie! Hip-hip hooray!

Providence Primary Care. Madrona is the best health network medical facility that I have ever…read moreencountered. There have been many Healthcare places that I have been to, and this by far is the best. The staff is friendly and efficient. Their attention is always focused on the patient. I'm in and out of the office within an hour. Dr. Matsuura is especially and his staff are to be highly commended.

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.