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    Donna's Book Stop Paperback Exchange

    5.0 (1 review)

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    Photo of Kelsey M.
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    5 years ago

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    Barnes & Noble

    Barnes & Noble

    4.1
    (31 reviews)
    5.0 mi
    $$

    This place has a lot going for it, so I'm giving five stars. There are a couple areas where they…read morecould make it better. And they do have one really negative thing tainting their reputation among decent folk, but I'll leave that nightmare for last. First, not all Barnes & Nobles have nice chairs in which you can sit. Most seem to rely too much on the really uncomfortable cafe seating items and fixtures. I spend a lot of time in bookstores, and a place to sit for a few moments that is actually comfortable is a real benefit. Second, all experiences with the staff here have been positive. They seem, from what I've experienced, like pleasant and smart people. I like this place a lot, but here are some suggestions for improvements: 1. It seems like they could fit more books in this place without making it feel cramped. Or add some more lovely chairs. There are areas that seem rather empty or underused. 2. If they did put in a set of bookshelves in the "Poetry, Drama, Literary Criticism" section, they would actually have room for books on literary criticism, of which there seem to be none at the moment. Poetry? Yes. Drama? Yes. Literary criticism? Not really. 3. This nightmare aspect is not unique to this store. It seems that all the Barnes & Noble pay points in the cafes put up a "tip" screen when you go to pay that deliberately makes it almost impossible to push the "no tip" option. This is called a "dark pattern" and is on the point of being illegal in the EU and other decent parts of the world. It should be illegal here, too, and whatever third-rate MBA at Barnes & Noble convinced their superiors this was a good idea should be sent back to the asylum from which they escaped. Scientists call this type of dark pattern "a coercive tipping interface, in which accepting a tip requires one tap, while declining requires a five-second hard press." It's aggressive, tacky and should be condemned by all moral persons. Elsewhere on Yelp I have complained that in no civilized society does anyone ever ASK for a tip; using a machine proxy to do so does not change that fact. And using an aggressive machine proxy just makes good people angry. It's a bad idea all around.

    Awesome friendly staff, always a pleasure to stop by barnes and noble. I wish every business had…read moreemployees like this!~ Thanks!!!

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    Barnes & Noble
    Bathroon #2, super gross.  Very unclean., needs heavy improvement.
    Bathroon #2, super gross. Very unclean., needs heavy improvement.
    Barnes & Noble

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    Donna's Book Stop Paperback Exchange - media - Updated August 2026

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