I did not have much of good expirience with these guys. Some jobs they did fine but last time I contacted them they asked a very high price for something that in my opinion should be less expensive. read more

Donnelly's normal price for a service done during a checkup yesterday was clearly out of line; however, after seeing some of these other reviews - I believe that I got off easy. My story #1: Three years ago Donnelly put in a new Heat Pump and did a pretty good job at a reasonable price. They provided a 1" filter. On a follow-up maintenance visit they said I needed a 5" filter and charged me $90 for it. I complained here on Yelp and the owner said I should contact him and he would help. I did contact him and he did not help. I was able to buy 3 filters for $60 online. My story #2: Another check up visit yesterday. The tech tells me I need an evaporative coil cleaning and retention pan treatment for over $300. I pressed him on the price and he provided a $50 gift card so it was "only" $266.80. I watched him do this service. He sprayed a foam product on the coils and dropped a chemical into the pan. This took him about 5 minutes since the unit was already open for his normal inspection. The stuff he used is about $15 from Grainger thru Amazon. That means I paid Donnelly about $250 for 5 minutes of effort that ANYONE could do. The tech implied that if I did this cleaning myself it would void my warranty. Good bye Donnelly hello Horizon. read more

Donnelly's came out within hours of my husband calling for a problem with the holding tank and pump continually running. They did a temporary fix until they could get the parts to replace said items. The tech arrived bright and early on the day promised. He pulled the old tank out and replaced it. He and a helper pulled the old pump and replaced that too. We've used Donnelly's for years and have always been satisfied with their service. read more

We had our A/C units replaced last year for $14k and after using it for 3 months (if that) last year and a week this year the whole thing broke. Technician came out and replaced the blower and some other parts and two days later it stops again. our warranty is up at the end of the year and we haven't even gotten a full year use out of the Sydney after replacing a system that worked for 20+. We also signed with them under the impression there was emergency service and they can't come until Monday - 2 days of 90 degree heat later. I have a Horizon tech coming out tomorrow morning to let me know if we were totally scammed, in which case I'll be doing something to comp money paid for a defective product. Someone needs to fix this immediately and extend the warranty another year or take the whole thing back and return my money. read more

Buyer Beware. My wife got a quotes for $660 to replace a solenoid on our whole house humidifier and another for $1607 knocked down to $1447 to replace a laundry room sink which also included new valves. I laughed when I saw the quotes, but was also a little angry because it was clearly a case of taking advantage that could also happen to someone else. I am far from a do it yourselfer, but replaced the solenoid myself for $33.50 in 15 minutes and we had a handyman do the sink for less than $120. Details below if interested: We called Donnelly's because we thought we had Gold Star from a few months prior when they put in a water heater. Turns out we had to buy Another gold star since the original was for plumbing and this estimate was considered heating. (maybe they could have called the sink plumbing... but no matter, we paid it). The humidifier was a 3-4 year old Aprilaire. We change the water panel every year. It's a simple device. The quote was $333 to replace the solenoid and an additional $327 to replace the water panel and 'clean' the humidifier. wow. Went online and learned about solenoid replacement and it was simple. Bought the replacement from Amazon and switched out in no time - now works great. The laundry room sink estimate was to swap out an identical sink that we already purchased. Yes, there was a bad valve (the second was new). But an estimate of nearly $1500. for the job was ridiculous. Asked a local handyman and they were less than 10% of the Donnelly price. We have had nothing against Donnelly's and have used them a few times over the past 20 years, so I was really sorry to have this happen. But now I am very suspicious about their practices (do the repair guys work on commission of what they can sell?) and questioning my past choices, wondering how much money we spent needlessly on upselling (a sump pump with the water heater)(a CO2 detecter with another job) and premium pricing. Suggest if it is not an emergency, get a second opinion. read more

Called for emergency drain service. The dispatcher said a tech would be in touch shortly. After two hours and no call, I called back. The dispatcher said she would elevate the request. Fifteen minutes later, I got a call that they would not be coming out. They are a waste of time and do not provide emergency service. read more

I had an appointment scheduled for Donnelly to come out and assess my air conditioner. I set this appointment 3 weeks in advance, I assume due to them being busy. They called me the day of the appointment, 30 minutes before they were supposed to be here cancelling the appointment. Giving no valid explanation, and offering little to no remorse. They simply offered to schedule my appointment, another two weeks out. Just horrible customer service. read more

Misdiagnosis cost me 6000. Also services are ridiculously overpriced A tech from Donnelly's was out to troubleshoot my heat pump. It had been running in auxiliary only and heat pump was not turning on. They diagnosed it as a bad control panel on the outside unit and recommended replacing it completely (not unreasonable considering it was 15 years old). After getting quotes from Donnelly's and two other companies to replace the unit I found Donnelly's to be about 3000 more than the lowest bidder (and also very far off the next lowest). After I'd hired another company and they'd replaced both units, it was determined that the thermostat had been the issue all along. I'd spend a ton of money to replace something that wasn't even broken. read more

My Heater was not working and I called them and they were at my home within 2 hours. Mark R showed up and looked at the heater and told me what was wrong. Unfortunately, it could not be fixed. A humidifier attached to the heater leaked and got inside the components. Everything was singed,burned and rusted out. So they came out the next day to replace my combination AC and Heater unit. They were very professional,neat and clean. I cannot say enough about this company. I used them before for a plumbing problem in September. They offer financing which was excellent. My old heater was about 17 years old. Well, it was up and running by the end of the day. You get what you pay for. read more

Buyer Beware....These guys are rip off artist...They tried to get me to replace an inducer motor on my furnace....The Bill was going to be over 600 bucks. I told them no and paid for the service call $85.00. I youtube the problem...cleaned the vacuum port and the heater started right up...So why did the professionals not do this?? Well guess what not this guy. Stopped check....Called there manager who tried to bullshit me....Never again....DO NOT USE !!! read more

2nd time in 2 year that after they do the maintenance on one of our AC unit, the unit is not functioning and require replacement. They are either incompetent or they are taking advantage of their customers. read more

I had a technician give me a price to repair a drain clamp to fix our leak and this company wanted to charge me $497. He also told me I need a new faucet and he would install it for $300. Was a load of lies. The faucet was fine!!! I had a neighbor refer an excellent plumber and he charged me $100 for the job and did a great job. This company is high way robbery!!! Be aware!!!!! read more

I read the reviews and felt pretty good about them and scheduled an appointment for 12-2 window. Technician was supposed to bring toilet I selected and be prepared to switch it out. Technician sent text he would be arriving 2:30. Arrived with no toilet. I spoke to an associate earlier in week and had it all confirmed. What was the most shocking piece was that his price was extremely high when he showed me the estimate (of course they would not give me an idea over the phone). The toilet itself was under 200 and he said the price on their website was wrong...he claimed it was much more. Overall, he wanted 1,000 to do this job and could not give me the price of the toilet vs. his labor charges. I asked what his hourly rate was and he had no idea. Was willing to give me a 200 discount. At 800 it still is overpriced. The toilet at Home Depot is under 200. I shouldn't have to pay more than 300 to get it professionally installed. I sent him away and my husband will do it. Ripoff!! Do not use Donnelly's unless you get the cost upfront! I'm glad I walked away- can take a nice vacation with the money I saved!!! read more

Update: Donnelly's reached out to me after my original review and refunded the $39 service fee. I didn't end up using their service, But appreciate their willingness to work with me after the fact. I have updated my review accordingly. Original review: I am very disappointed. Donnelly's charged me $39 to come out and give me a quote to replace my water heater. I was very clear with the dispatcher that I know I need a replacement water heater and that I don't need a technician to assess the heater, I need a quote for replacement. The dispatcher indicated that $39 was the dispatch fee and that this fee would be rolled into the price of the quote. The technician arrived in a timely manner. The quote was for ~$2,300 to replace my water heater. I asked for the manufacturer and model number of the replacement water heater. The technician gave me the manufacturer and some details about the water heater (warranted for 6 years), but would not give me the manufacturer's model number. In looking at the local hardware store, an equivalent 6 year water heater from this same manufacturer sells for $320. Paying $1,980 for one day's labor for one person to replace the water heater is very high. So high it feels like extortion. read more

Received a promotion card in the mail for air conditioner tuneup and safety inspection for a reasonable price. Called and made an appointment. Their email said they would call with a time. After waiting at home all day, at 4 PM I called them to see what's up. They were all apologies... Turns out with the technician just left for the day; I waited all day at home for nothing. I rescheduled for the next day. It was storming and a branch fell against the house. They called at 3:24 while I was out moving the branch and gave me a 20 minute window to return their call or the technician would leave again. I called back at four (as soon as I received the message from coming inside) but of course the technician had left for the day. I don't see why I have to wait around for hours waiting for their call, and they give me a 20 minute turnaround time to respond to theirs? If you choose to contact Donnelly for anything, make sure your schedule is wide open and you can afford to sit at home and just wait for them to call. read more

It seems like every time I call these guys out, I have to call them twice. We had a toilet clog. I had them out to fix that, only to have to call them back because the toilet was leaking. I was told it was two separate reasons so I had to pay twice. I didn't think that much of it until this week when I called them out to fix a problem with my heater. It is two days later and the heater isn't working again after they told us it was fixed. I'm not sure whether to call them back again or to call someone else to see if we are being snowed - especially after they tried to sell us on a service plan and some other costly fixes at the first visit. I'm currently going through costly cancer treatments. I just want my heater fixed. I don't have the money for expensive service and repairs that I don't need. read more

Unfortunately, this was a horrible experience. We scheduled the appointment and made arrangements for someone to be available during the 6 hour window. The day before, they switched the time from the morning to the afternoon. We accommodated this change. We made sure to clear out a place in front of our home for the driver. The driver came and called their office because he felt he did not have enough room to park his truck, which was two car lengths. The administrative assistant at Donnelly called my wife, who was at work. She told the administrative assistant to have the driver call me, because I was at home, waving to him and he acknowledged me. The administrative assistant would not direct the driver to do this and, instead, said they wanted to reschedule. I was on speaker with my wife and she repeatedly said not only is there space in front of the house, but there is a HUGE parking lot right across the street that was completely clear for parking. The administrative assistant would not pass this information on and said she wanted to reschedule the appointment. I let an expletive loose out of frustration while on speaker phone and the administrative assistant hung up. I would have hung up too. So after accommodating the change of time and offering multiple parking options, the driver drove away, never speaking to me as I stood at the front door waving to him. We scheduled with Good Heating and Plumbing because of the poor customer service. read more

CONSUMER BEWARE!!!! These people are either professional scam artists or merely incompetent. We required service on our gas furnace, they came to repair at the cost of $337. Since we "thought " they were reputable we paid for the service. They also told us since we were selling our home that the furnace would most likely not pass a house inspection. This information was conjured up when they saw the for sale sign in our yard. They said if they replaced the furnace they would apply the cost of the service repair to the new furnace. We purchased the new furnace. HUGE MISTAKE!!!!! Furnace has been in our home for 10 days and has not been operable. Service technician came Friday, Saturday and was called again on Sunday morning. Each time they stated it was now corrected. Yet as of today, Sunday we still have no heat. We called them before 7 a.m., when we awoke to a freezing, no heat house, after a night of single digit temperatures. The answering service took the message, 2-1/2hours later still no response, at 9:15 we called them again. "Oh, no one has called you back" .... it is now 3 pm and still "no show " for this emergency heat service. We received a call from their "Supervisor" who assured us they will handle this. My husband took off work on Friday for their service call. He will now have to take off every day, starting Monday until this issue is corrected. DO NOT USE these people. if you do, be prepared to be scammed. We now have to run our electric room heater and incur the expense of the electricity. Lose time from work and still be in the cold. Truly not worth it. read more

Complete ripoff!! They charged me $49 to come out and another $400 to change a simple shutoff valve on my waterline. It took the guy less than an hour to do the work. The only reason I called this place is because the former owner of my home used them all the time. My father in-law who is also a plumber said that we got completely taken advantage of. read more

Wow, I almost threw this guy off my property. I had called this company knowing exactly what I needed, a new LP water heater, 40 gallon. When the 'technician' showed up, he didnt have the water heater and told me he couldn't do the job anyway since it was too late in the day. I had had a conversation with the girl that answered the phone and told her exactly what I needed, why wasn't I told that the appointment I had set up was too late? Furthermore, does anyone actually pay the rates these guys charge? He quoted me $2007 to put in a $600 water heater. So that equates to $1407 to connect 2 pipes and a gas connection. Then he says he doesn't set the prices, which I believe. Do yourself a favor and educate yourself on the details of what a common repair entails and the cost of the materials to do it. If you do this, you will realize how much a company like Donnelly's rips off homeowners. read more

I believe this company tried to take advantage of a young female. My water softener broke and was overflowing. My bypass valve was rusty and I couldn't turn it off myself so my only choice was to turn the entire water to my home off. The technician made me feel like I needed the services immediately and said there was nothing else he could do. I asked if he could shut the valve, and he couldn't. Well, after he took my service fee and left, I got a wrench and fixed the valve myself with a little extra elbow grease. You're telling me but you couldn't help a person out by turning a wrench?! I also called another company and received a quote for $1000 less. Which is serious difference. Also, the tech was not knowledgable AT ALL about water softeners The owner of the company contacted me and apologized for the behavior of the technician. The owner refunded my service fee, which I greatly appreciate. I respect and appreciate an owner who takes responsibility and follows through. At the time of the appointment, I felt like the services were absolutely necessary. After actually calming down and taking the time to investigate on my own, I found out that not only could I turn the bypass valve myself but that another company was A THOUSAND dollars less for the replacement of the softener. I would recommend this company for HVAC and nothing more. read more

Tim C and Rachael were very nice to work with. Pricing was very expensive. Was charged $349 for a 15 min. job. Thank god for the 50.00 coupon but still over priced If you call this company, asked for TIM C to do your work. Just be prepared to pay a lot With that said and to be truthful. Staff was wonderful,,,,Pricing was very bad. read more

We were looking for someone to change the original shower head and faucets in the upstairs bathroom of our Levittown Jubilee. When Donnelly's employee saw our faucets, he referred to it as "old school" and said that he'd never seen a Levittown bathroom before. He then took a few minutes to look the job over and told us it was beyond what he could do. He told us to contact a bathroom remodeler, since it would involve taking down the ENTIRE bathroom wall, both the ceramic tiles and the sheetrock beneath them. We were a bit surprised. Rather than turn away a customer, he could have checked to see if there were anyone else within Donnelly's with the necessary experience. Considering there are over 17,000 Levittown homes, Donnelly's really should send out someone experienced with the way these houses are set up, if they want to continue saying that they do work in Levittown. Plus, what kind of business sense is that to just turn someone away? Made me feel like they didn't want my business, since they didn't try very hard to find a way to do the work I requested. We contacted another plumber who has worked in Levittown for years and he knew exactly what to do and only had to replace 4 tiles. Guess I know who I'm calling for any future plumbing needs. (Should be interesting to see how Donnelly's rep tries to spin this situation in his response.) read more

Advertises on their website and search engine information that they offer 24/7 emergency service for hvac and plumbing. I called for such service on this hot day and received attitude when requesting a service for which they advertise. I'll be taking my money elsewhere and you should too. read more

Very disappointed in Donnelly's. While arriving at my fathers house to install a furnace, Donnelly's employee knocked down their mailbox.They left the scene without repairing it. After several phone calls and false promises, it still isn't fixed. It's bad practice to do this to anyone much less a 85 year old man taking care of his sickly wife. read more

So we had a bit of an issue with service performed on our house. After notifying management of the issue, we received a personal call immediately and a refund for the work that was in dispute. I appreciate a business owner that takes responsibility for good and bad work. That integrity means a lot. Aside from this one issue, which was resolved, I've found their service and customer support to be of a good quality. read more

I used Donelly plumbing this Saturday to replace our Water heater they charged us $2100.00 for the Job that Normally costs $1000.00 which we found out after the fact. I called their office to find out the breakdown and the Supervisors Joe said they charge flat rate and gave Me a ridiculous explanation. I personally feel they should not take advantage of the client and over charge them like this. I will never use them or recommend to anyone. Absolutely horrible experience . Mr.Donnelly reached out to me and help me resolve The whole situation. I was really great working with him and feels good To know that they care about there customers. read more

Overall review - 4 stars. Review of Tech (Dave G): 5+ stars. Review of Dispatch (Jeff): 4+stars. Review of Prices: 3 stars. Called at 2am in the morning - needed service for sump pump due to partial basement water. Originally told by answering service that someone out next day - with optional emergency service. already had the issue - so the emergency option wasn't chosen. Dispatcher (Jeff) called early next day to discuss - and based on needing only 'regular service' and the fact that the remediation guys would be there for few hours - put off service for 1 day. He was very professional and kept me updated on schedule. Tech (David G) was great. showed up a little early - always good! He looked at situation and presented options. Didn't push the bigger is better approach. Prices - yes, they are high. These are professional plumbers - not Uncle Harry with a roll of duct tape. Especially compared to DIY. But they showed up on time, got the work done in 2+ hours and it is all warrantied and you know the $$$ before the work starts. Consider it like using a Auto dealer to fix your car vs. you buying the parts and doing the work in your garage. Tech did recommend against a bigger - more costly pump when asked: it would have pumped water quicker, but would have run more frequently - shortening overall life. Overall: 4 stars read more

I too was taken by Donnelly's on a plumbing repair cause I foolishly picked the business with the biggest Yellow Page ad. It's funny cause I was recently asked by my SIL and a co-worker for a recommendation for the exact same job I had done. I warned them about Donnelly "the over-charger" and ended up recommending both to the husband of an old friend of my wife (he ended up with both jobs charging a fair amount). These guys don't get it. They respond justifying their over-charging because of 24-hr overhead then brag they've done a million jobs since the 1970's. My thought is Kodak also sold a lot of film during that period too. The world has changed and you can't go over-charging (by as much as 100%+) in this new world of social media. read more

Mark R came out to test our heater. We had been told some repairs were needed by another company and wanted a 2nd opinion. Mark provided test results for our unit (not provided by the other company) and we were pleased to find our unit is fine. Mark was pleasant & professional. I highly recommend Donnelly HVAC services for a fair assessment of your unit! read more

I had a hot water heater that needed to be replaced and called Donnelly's to come out and give me a quote for a 50 gallon gas heater. They arrived a few hours after my call, waving the dispatch fee over the phone when I asked. The tech came in and immediately confirmed that I needed a new heater and expansion tank. He went out to his truck to write me up a quote, a few minutes later he came back with the most ridiculous quote I had ever received for any service. $2079! I know heaters cost around $600 on amazon and expansion tanks around $50. Therefore he was trying to charge me $1400 to install. Little did he know I had received a quote over the phone from another plumber for $900. When I told him he said there was "No way he could do it for that" he left and said "call me when you decide what to do buddy" It is insane that they think they can get away with this ridiculous price gouging because people are stuck without hot water. I understand that different size businesses have varying overhead costs but there is no way that they can justify this quote. I called Mike from County Line Plumbing and he came out the next morning at 9 AM (A Saturday) and installed a Bradford White water heater and expansion tank in 1.5 hours for $900. I am saving the quote sheet from Donnelly's just to share some laughs with my neighbors, friends, coworkers and family. read more

We had a problem with our boiler and was not sure if it was safe so I called Donnelly's. They came the next day as promised. Sent a young guy who basically looked afraid or our boiler and barely touched it. The next thing I know he is telling me we need a whole new system (boiler and piping) and left to go to his truck to get me a quote. He also told me I could try replacing the gas valve but he is not sure they even still made it and it may not be SAFE. As he was in his truck I called another company for a second opinion, because if I needed a new boiler (for 10k as he quoted!!!) it was not going to be from him. I gave him his hourly fee and sent him on his way. The next day another company showed up and sent an experienced tech. He looked at the boiler, drained an expansion tank, set the 'faulty' gas valve to 3, because it was set to 5(which was the cause of the original problem) and I was charged 300 bucks. I will be writing a very positive review for the other company as they were great and very professional....as for Donnelly's I felt like they were trying to scam me....not sure if it is because I am a girl or if I look like a sucker....but beware! read more

Talk about be taking advantage of. My wife didn't realize the cost of certain things and I was not home. They replaced a bath tub drain pipe, a cartridge for the fixture and a spout. Then did a bait a switch offer for a gold member plumbing service for $99 and said there were two prices for members and non members. Total Cost for the less than 3 hour job was $1104. They are the biggest rip-off artists out there! read more

The owner and I spoke and he later notified me that he would refund the full amount of the visit charge. I applaud the owner for being involved enough to look into this and do the right thing. read more

We needed to have our fifth electric hot water heater in 21 years installed (!!). After having bad luck with various other plumbers and brands of heaters, we decided to give Donnelly's and a Bradford White heater a try. Tom G. came out and assessed our needs and went over the pricing very clearly. He also pointed out that my whole house pressure regulator was leaking and replaced that as well, which saved another service call. Tom was kind enough to help me move household items out of the way and to show me everything once he was done. Overall, I was quite pleased with the work and hopefully, this heater will last longer than the others. read more

My plumbing project didn't quite go as expected and I needed a plumber right away. I called and Robert answered. He was so kind and kept me up to date on when someone would arrive. William was my technician and he was fantastic. He was personable and had things back in order right away. The price was a bit higher than expected, but I'd say the service was worth it. read more

BEWARE! Called to have a tech come look at a leaking gas water heater. I spoke to pleasant person on phone and they promised and did come out the same day. So now looks at the 20 year old 40 gl gas water heater and says we need an expansion tank with a new water heater for...$2700!! I had already seen a couple of other local plumbers charging ~$700-800 installed and old one hauled away. When I asked why his price was TRIPLE what others were charging he gave me goobledy gook about flat pricing and their wonderful warranty. The other companies have the exact same warranty! Maybe they just go around collecting their $39 service fee after giving a ridiculous quote that no one would ever agree to- I don't know. I called another local company and they will be be by to install a 40 gal tank for $700-with same warranty! I feel like Donnelly's is a total rip-off. BEWARE! read more

Buyer Beware I contacted Donnallys plumbing for a sewer line clog on Monday morning and they said they would have a tech out between 2 and 4 the same day. I was contacted at 3:15 that my tech William N. was on his way and would be arriving around 4 pm. After hearing the outrages price for snaking the drain I asked if that included a camera inspection to make sure it was clear I agreed to pay for the service. I was contacted an hour later and was told the drain was clear and the camera inspection was all good. Two hours later the system started backing up again so I called the service line and was told that someone would call me in the morning. By 10 am I did not receive a call back so I called again and another appointment was set up for late afternoon. William. N. shows up again and snakes the line again and was given the all clear once again. This time the system didn't start to back up till the next morning. When I called them back the receptionist told me she would have someone call me right back. Two hours later I receive a call back from Jason or Justin I just don't remember between the frustration of being treated like an idiot when I tried to explain the history of the previous drain cleaning 8 years earlier, Donnallys not being able to clear the drain properly and then being told I would have to wait till Thursday afternoon for the next available tech to come out I was ready to explode. I calmly explained after 3 days with limited plumbing I needed to have someone out there that afternoon. I was given a call back 30 minutes later and would have them out later in the afternoon. This time David G. shows up and worked on the drain. After an hour he calls back and tells me he "thinks" he has cleared the drain and he couldn't tell because there was allot of water in the pipe but he believes the underground pipe is sagging or collapsed. When I asked him the next step he advised that the system be dug up but he doesn't know how he would get a backhoe into the yard. (There is ample space to get one in) Then he proceeds to tell me I should get a second opinion (Sounded like he didn't even want to be there in the first place). At this point all I was hearing were excuses and an attempt to cover for the poor workmanship. I eventually called another plumbing contractor for a camera inspection later that evening made an afternoon appointment for the next day; they arrived early, thoroughly inspected the pipe and showed me there are no issues with the system. read more

Some technicians, like Dave G, are terrific. Have experience and are professional. Not good at all if you if you have the newbies. They misdiagnosed, had me replace an expensive part even though that wasn't the problem, installed a part, but didn't know how to adjust it (which is why I got Dave G, the one with experience out) With the new guys, I felt I was dealing with Horizon (so bad), but when Dave came, had good service. read more

These guys are the worst. They came from a small ac issue, and tried to sell me on everything with scare tactics. If you need HVAC service call Rydal Fuel, those guys are great! read more