Great communication, clear arrival and departure instructions and rental home matched description…read moreand pictures

Had a wonderful week with the family. The home was really perfect. Very accommodating ,…read moreClean, spacious , with all the amenities needed. Loved the jacuzzi spa on the deck among the lush pines. Super quiet neighborhood with min traffic allowing bike riding.

Crystal and the team were incredibly helpful - and responsive - with a summer 2025 reservation. I…read morecan confirm that if you work with Crystal and her team you will get responsive service, clear information and you will be very happy. Total professionals. If you are a homeowner, this is the team you want helping you manage your home in the Tahoe/Truckee area.

Very nice and friendly staff. The house we rented for Summer 2021 became no longer available (due…read moreto an owner issue) and they were able to pull through will a replacement property (new to their roster) that was fairly nice, was on the south shore of Donner Lake and had a pier. The only negatives I found with them was they have a very small roster of homes on Donner with a private pier (probably just means very few owners rent their homes out) and the rental office could be a bit more organized with their processes. Aside from that, would rent again, especially if they get a few more house options with private piers to choose from!

TSP has done an excellent job managing our home for the last several years. We have used other…read morerental management companies in the past and the responsiveness, attention to detail, and consistent bookings make TSP stand out from their competitors. Highly recommend if you are looking for a truly local company to care for your home while ensuring quality short term rentals (and very happy guests!).

We rented the Log Home with Hot Tub in Tahoe Donner. It was so comfortable and in a great location…read more Tahoe Signature Properties is a fabulous management company. They are easy to work with and seem to care about their renters. Booking was easy and when there were a few [minor] issues with the house when we arrived, they were right on top of things. Will definitely contact them again when we want to rent in the Lake Tahoe area.

We are homeowners in Tahoe Donner and started using VRA property management company last year. The…read moreVRA team is reliable, and responsive, and they provide exceptional customer service. They are also nice people to work with and have been helpful with suggestions to improve our home and guest experience. We trust that they will take care of our home and provide excellent service to guests. They are a vast improvement over our previous property management agency. We are extremely satisfied with their services and highly recommend VRA.

I now live in Tahoe full-time and have used many other local cleaning services for my vacation…read morerental here. My rental is my only source of income so when the cleaners were late or things were broken and not fixed because I was not notified, guests would not have the best experience. I even caught one group of Mexican cleaners putting sheets just in dryer and not even washing them! That's when I started doing all the laundry myself! Unfortunately, some circumstances in my life caused me to not be able to actively manage the rental as I use to. I was in dire need of people who could do more, get the job done, and communicate with me and let me know they hear me when I communicate with them. Finding Vacation rental assistance was a complete miracle for me. Not only are they on top of the cleaning, (and all linens are provided by them and taken off sight for professional laundering) but many smaller maintenance issues as well and making sure the hot tub is cleaned and serviced between every set of guests. Their pricing is extremely fair, and I believe they earn it by keeping me informed of anything needed so I'm consistently receiving 5 star reviews from my guests. Which results in more bookings! I get pictures of any issues noticed after a guest leaves, which takes away a lot of stress! When they heard my beloved dog died, I even received flowers and a card. That's special. The professionalism via pre and post inspection reports, and ability to have a 24 hour on call handy man if you choose really makes owning a vacation rental much less stressful. Thanks to VRA I'm able to focus on my own healing and do more of giving back to my community. They are the most thorough, polite, professional, fair, people I've met in this industry, and I'm really so grateful for their whole team from the top down.

Ive been snowboarding a fairly long time and have been renting with Dan and Julie since they were…read morestill with Coldwell Banker. Needless to say they still carry their business as usual and are great property managers to deal with. So if you need a place to rent in the Tahoe area, they're great people to know.

We've made multiple attempts to contact this group, the one time someone picked up it was just to…read moresay that everyone was out at lunch, said they'd give us a call back but never did. They've had the same properties up for months on end BUT those very same properties have been rented out for months already..99% sure that's actually illegal for them to be doing that. Overall just a complete and utter waste of time trying to deal with these people who are quite obviously only pretending to know what they're doing. This isn't out of spite or anything, it's not like I even had a chance to talk to any of them over the 2 week period we kept trying to contact them *between 11am and 4pm mon-fri* to even have had the opportunity to get into a dispute. They're basically a non existent entity and I'm just trying to save you the likely despair of seeing that they have wonderful options for rentals only to find out they're either not real or have long since been rented out. best of luck

Just to clarify, everything stated here is true and accurate. It is not defaming to share a factual…read moreaccount of events. It is also not morally right to take one person's money and then take another person's money on top of that. Sometimes fairness has to take precedence over policy. There should be a good faith effort to make things fair for all renters. The unfairness of what happened to us was very disappointing -- renter beware. The timeline is as follows: the reservation was booked on January 31 and my son cancelled on February 21 -- not March 12 as stated. The stay is still several months away. We contacted Airbnb and they are currently reaching out to the host to review the situation. Unfortunately, my son was also blocked from contacting the host after the cancellation, which made it difficult to discuss any possible solutions directly. Our intention in leaving a review was simply to share our experience so others are aware of the cancellation policy before booking. The host also claimed that I threatened to write a review, which is not true -- I only wanted to let people know about the unfairness of this business practice.

Good god man! Where do I get started with Chris?! I booked a Lake Tahoe family vacation at his…read moreTruckee property. Before checking in, I sent him multiple messages, and he was always quick to respond. The home was more beautiful than advertised. The part that stands out about Chris is how clear and easy everything was. From check in to check out, every time my family asked me a question, I didn't have to message him or call him, I just looked in the binder that he left for us or I just checked my booking and all answers were there! A day after we left, we realized that we left something behind. I messaged Chris, and the professionalism of how he addressed this situation was phenomenal! My exact words after my experience with TAP were "I don't know how to give more than a 5 star review!" If you're staying anywhere near Lake Tahoe, look up Tahoe Alpenglow properties, you can thank me later.

Do not recommend this company for property mgmt. The property mgr is not a hands on mgr. Property…read moremgr expects the owner to do all the work.

From the owner: Truckee Mountain Vacation Rentals provides Weekend get-a-ways to full time long term rental…read moreproperties in Beautiful Tahoe Donner in Truckee, CA.

James of North Lake Property Management (NLPM) is professional in all aspects of property mgmt…read more James handles all issues quickly and professionally. interfaces well with both the client and the tenant. As an owner I have no worries with James and NLPM handling our property.

Airbnbs! Although the property manager was responsive they didn't protect the guests and only focus…read moreon the owners. Guilty until proven innocent. Neither North Lake Property Management nor the home owner could show the carpets prior to arrival, only the "stains" we supposedly left. The accusations you're making are against a retired police chief, retired elementary school principal and current kindergarten teacher... I highly recommend NOT USING THIS PROPERTY MANAGEMENT COMPANY or be prepared for your = AIRBNBS!!

Tried booking on VRBO due to an unusually good deal (great cost). Called VRBO to make sure it was…read morevalid and not a scam. VRBO told me to contact the host. I called this host at least 5x before getting anyone, only to be told that the price was incorrect so I should cancel and rebook. When I asked to speak to the manager to try to resolve the issue, he denied responsibility and directed me back to VRBO. Further, he accused me of trying to take advantage of the wrong price. Accusing the customer is never a great idea, especially when she is doing due diligence on a reservation. I responded that I wasn't asking for the listed price but what he could do to help me. Still, he refused to apologize or suggest a solution other than talk to VRBO. Fernando was very rude, and unhelpful. Now I'm waiting to see if he cancels my reservation. Don't go here unless you want to support a business who really doesn't care about your satisfaction as the paying customer.

Our experience was very mixed…read more This was a last minute booking. I made a mistake and booked it for a night earlier than needed. I realized this an hour later, contacted the management company immediately and they would not issue a refund, but did move our reservation to the correct date, so that worked out. The location itself is great. It's right on the lake of Donner Pass Rd, which isn't nearly as busy as in town (this was a summer stay by the way). The room wasn't great though. The walls are *paper thin* We could literally hear every word of the conversation the couple in the next room were having. Whenever they took a shower it sounded like a plane taking off. Thankfully everyone respected the quiet hours. There was also no AC. On top of this, the ceiling fan was on the same light switch as a light over the sink, so I had to climb on a chair and unscrew the lightbulb so we could sleep with the fan on. This place was about $40-50 less per night compared to staying in the Best Western. Although the location was nice, I'll probably look elsewhere next time. Truckee in general has become a very expensive place to stay.

Stayed in a condo for two nights with our three kids. The condo itself was nothing special,…read moresufficient, but the view out the back porch and the location are awesome! Located about 5-10 min from Donner Lake and Truckee. If you like hiking, climbing, water sports, this is a great place to be!!

The cabin was great, just as advertised, and only a *very* short walk to Royal Gorge. Rental…read moremanagement was excellent! They were available pretty much 25/7 to answer my calls and emails. They even mailed me the phone charger I forgot there when I asked! Recommended!