This is a beautiful small B&B in a perfect location! Only 5 rooms, family owned, and perfect for…read morefamilies. Right across the street from the famous local ice cream shop! Easy check in and comfortable accommodations. We will return!

We are currently here for only one night with our kids. Place is amazing so far. Awesome cozy…read morelittle rooms that make you feel like you are in your own cabins . They basically are your own cabins with the fire place in each room and bunk beds for the kids. Very close to multiple ski resorts and very close to downtown truckee. Very clean, spacious and the guy I spoke with on the phone that manages the place is great to work with, I'm guessing he is the owner. Self check in with code at the doors to rooms make it easy. 10/10 recommend. Not a lot of snow right now but we will definitely be back with the family again next time we have a lot of snow. Possibly may even come back during summer to enjoy the lake. Price is reasonable, definitely worth every penny.

Should read 4.5 stars but I'm rounding up!…read more We had the most amazing ski vacation at the Ritz Carlton. We spent 4 nights here and did not leave the property except to ski 3 whole days. Here's my notes: ***Seriously ski-in ski-out: The hotel is located on a ski run, so we literally traded our shoes for our boots at the mountain concierge and then grabbed our skis/poles from the concierge outside and started skiing down the mountain to our desired lift. No need to hop on a slow gondola or walk a distance to get to the snow. ***Some fun hotel perks: The hotel does a smores thing at 4:30 pm every day and we thought it was a very nice event. They gave everyone a plate with a graham cracker and piece of chocolate, then your choice of marshmallow (they had strawberry and regular). They also gave us a cup of hot chocolate with a little liquor if you were so inclined. They also had Kids events and we had our little guy paint a pinecone. He had a great time with the very nice guy running it and who knew painting a pinecone could be so fun? ***The restaurants: While we had high hopes for going out to Truckee to check out some cool restaurants, we were so tired from skiing at the end of each day, we never made it out. We loved the food at the Lobby Bar (I think it's called the Living Room) and their new taco restaurant which is called Montesa. Both are expensive (for example, get ready to pay $11-13 for a taco) but we really liked the food at both places. We also ate at Manzanita which is the high end restaurant and the service was amazing plus our little guy LOVED their kids buffet. We on the other hand thought the food was just okay and I don't think we would do this again. So why 4.5 stars and not 5 stars? ***Communication could be improved. We asked directions to the Smores event and a staff member told us it was at the Backyard restaurant and it's not there. In addition, because we pushed out our trip by a day due to the weather, we lost the room upgrade we had secured. It was not the Ritz Carton's fault that we lost this, but there were a couple places where we told the Ritz what was happening with us and they could have told us that they could not guarantee our upgrade. ***Service times at the Lobby Bar restaurant were extremely slow. There was one night where we waited for our food for at least an hour and a half. We will be back!

We booked a family stay at the Ritz-Carlton, Lake Tahoe for myself, my wife, and our six-year-old…read moreson. A few days before our trip, our son was diagnosed and tested positive for RSV. I called and asked for a reservation modification given the circumstances, and I was completely open to alternative solutions: a date modification, Marriott Bonvoy points to rebook on our own, a refund, or anything reasonable. We just wanted some flexibility. What followed was the usual runaround. We called the Ritz-Carlton directly, they told us they couldn't help because we booked through American Express. So we called Amex, whose concierge team was empathetic and professional. They reached out to the Ritz-Carlton on our behalf. After waiting 24 hours and following up, we were told that Ritz-Carlton management responded via email and declined to allow modifications to the reservation and still expect us at the property unless we pay a $750 cancellation fee. We presented a positive diagnosis of a contagious virus, were willing to accept any reasonable accommodation; a date change, points, anything, and the answer was no. This raises a serious concern beyond our personal frustration. If the Ritz-Carlton would rather a family show up carrying a contagious virus than accommodate a date change, what does that say about their commitment to the health and safety of their guests and staff? How many other sick guests have they pressured to check in rather than lose a night's revenue? What about employees who may face the same inflexibility when they're ill? For a brand that markets itself as the gold standard of hospitality, this experience seems like the opposite.

Stayed here for three nights during the off season with some family. Because if the timing, the…read moreresort was very reasonably priced and quiet. If you're not into skiing and just want to enjoy some fall hiking and quiet hot tubs, I recommend booking in mid October. However, the gondola and most restaurants and shops are closed. We booked and three bed and three bath and really enjoyed the space. There is also a fully stocked kitchen, full size refrigerator and freezer, a washer and dryer, and plenty of common space. We could have stayed for a month and all been very comfortable. The only reason I'm giving four stars instead of five is that the service was somewhat lacking. This could have been due to the off season, but we had an odd experience where cleaning staff entered our room accidentally, realized it was not an empty room, and left. However, they left our door wide open. We were gone for the day, so we don't know how long everything was open and if anyone else entered the room. Despite the issue with our room, we would happily stay here again. The cost for what you get makes it very worthwhile.

- Bad communication when checking in not telling me about the presentation…read more- Things were broken in the room - (Related to booking, not the specific with this resort, BUT HVC overall), the call center played games with me and initially booked me for 3 nights for 1br 1bath. Called me A WEEK later telling me my booking did not go through and they only have 2brm 2bath and had to fork out another $500 or so only for 2 nights vs 3. - Lost confidence of HVC and decided not to buy their TS. Their CS needs allot of work in communications. Asked them to follow up on a few requests, but disappeared and NEVER called back. - Things were broken in the room. (electronics, etc..) If you have a trust issue with customer service with booking, how can you trust buying their timeshare and they don't do this again? It was absolute nightmare what I went through and screwed up my plans! DO NOT BUY HVC! THEY NEED TO WORK ON THEIR CUSTOMER SERVICE OR THEY WILL SCREW YOU!

This hotel never disappoints usWe enjoyed another amazing Anniversary here The service and staff…read morewere the BEST! Sofia made our stay extra special with a special charcuterie of cheeses, fruits and special sweet treats Thank you guys for all that you do for us each time we stay. This is truly a home away from home for us Sincerely, Mike & Vicky Kennedy

What a fabulous hotel highly recommend the Hyatt Regency at Tahoe…read more We were greeted by so many of the patrons Sunny at the front desk got us all checked in and told us about the amenities and some of the other stuff that we could do and also offered us a glass of champagne. What a way to start our vacation. We enjoyed the food at the hotel at Osteria. We enjoyed the pool, hot tubs , hikes and so much more. We will be back

Brockway Springs property is lovely - the grounds, pool and sport courts are well maintained. If…read moreyou plan to rent here, go through their on-site management - very helpful. AVOID UNIT 3 MANAGED BY GRAND WELCOME. Walls and carpet are dirty, the oven and internet/wifi did not work upon arrival - it took two days to fix them and another two days to get bathmats. We made two contacts over four days about mice in the unit before help arrived. I spent too much of my vacation time cleaning what should have been done before we arrived. No one is maintaining this unit.

My family has been coming here for over 40 years, and we truly love this place. The location and…read moregrounds are absolutely beautiful and are the reason we keep coming back. Location & Grounds: The setting is incredible, well-maintained, and hard to beat. Units & Amenities: Unfortunately, the units haven't changed much over the years, especially considering what they charge. The mattresses are very uncomfortable, the TVs barely work, and many of the amenities feel outdated. The sauna never seems to get hot enough, and I've always wondered why a hot tub has never been added, it would be a great improvement. We also found that basic supplies like toilet paper were very limited. This property has so much potential, and with some updates to the units and amenities, it could easily be a five-star experience. My entire family feels the same way. We love coming here and hope the owners invest in modernizing the accommodations to match the incredible location.

A desti action report, Peppermill Resort Reno has many things to offer. Our room was on the 14th…read morefloor with a nice view. Anthony checked us in, very professionally. The room was clean and accommodating with basic amenities. We used their Tuscana Spa for pedicure and massage services and lovednit. Last night we ate at Chi, their Asian fare diningroom and loved it, too. There isca Walgreens about 2 blocks to the right side of the resort, and I found it very convenient. We had coffee at their coffee shop this morning, wishing they had a Starbucks. But their coffee was very good. We watched the Marocco vs Canada game in the lobby and had a margaritas and a Cranberry Juice. The bartender was super friendly. Our children will join us tomorrow. But we like everything so far. Not fancy like Vegas, but personslized.

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

I have to put 1 star because I wasn't able to experience anything…read more Today I just put down my phone regarding to this reservation the 6th times. One village has been always been a place we wanted to try out, however they never made themselves available. We made this reservation more than a month ahead of time. Unfortunately I found out immediately I can not make it on that weekend and I was trying to cancel the reservation. Without luck trying everything on the website and apps, I called in. I was kicked between Hyatt Globalist hotline, One village office, Hyatt vacation club a few times. One time, I waited on line for more than an hour ending up being approved for a cancellation free of charge. I got an email address, I was informed that I need to send in my info and they will take care of the cancellation. Guess what? Two days later I got the response that there was no evidence or proof that they agreed that they will cancel it for me. Good point! How do I get evidence from customer calls? Does anyone record while they are calling with customer service? Ok, I called Hyatt again, they must have recorded it. I went through two levels of escalation, and got feedbacks that they will review the record. I am still waiting. There are 15 days till the reservation and I will see what more I need to do. Above is the whole situation, here's the take-away: - Horrible customer services. Instead of thinking for and trying to resolve problems for the guests, the only thing they did is to kick the balls around. No one is willing to take any extra miles to help. On the contrary, everyone was trying to escape from interacting. For at least three times in the call, I got transferred abruptly without even being notified. - One village place residences has very inflexible booking process. If you are not sure you are going, be careful. You will loose it all, once you click the button, and they don't care. - No leadership. It's obvious that Hyatt Vacation Club do not have a central decision making process. So everyone can make some decision and also no one can make it. That's why guests got kicked back and forth. Have you experienced being transferred 4 times on one customer service call? Each time is a full explanation, each time people just kicked balls. Now with this attitude, I have deep doubt that they will provide good hospitality and services on site as the whole team's mindset is not on how to care for guests. So my advice is, please avoid this place. Updated April 9th. Above was the comment I made previously and I got contacted by HVC customer service. Eventually they sent an email explaining how time sharing works and it's too late so they can not do anything. Here's the point I replied: - First of all it was too late because they kept kicking customer around for 6 times, 2 weeks without actually trying to take actions. - Secondly, it was apparent that Hyatt customer service promised that the reservation will be cancelled without penalty. The Hyatt customer service representative reprents Hyatt. If this is a mistake or misinformation. I am wondering why in all the later communication no one talked about to make up the mistakes that your representative made. And even more, Hyatt asked customer to provide evidence of communications ? - At last, what I am complaining about, is not just the fact that the cancellation can not be done, is the fact through this whole process, how messy and unorganized Hyatt's customer service communication was. I could feel in this whole process, the goal of every customer service was not to address customer's concerns but to pick up and hang off the phone without a trouble made to themselves.

We stayed at the "one village place residences" from Saturday - Wednesday right after Thanksgiving…read more Super cute resort with quite a few things to do. We really enjoyed our stay here and definitely will be back. Some things I enjoyed specifically about our room: Each room has its only heating and cooling system so you can control each area. The master baths bathtub is like the biggest tub I've ever seen. I loved how many lights I could dim. Both couches were pull out couches which made 4 sleeping areas if needed. The private parking right next to our elevator. The gondola lifts access right inside our lobby. The washer and dryer. Little bit of everything to make our stay comfortable such as extra towels, laundry soap plenty of extra bedding and toilet paper. My personal complaints: The bedding and pillows at our room were pretty cheap quality. Blankets and sheets were super stiff and uncomfortable pillows super flat. Didn't sleep well or fall asleep well. The bath tub and shower didn't work in the spare room. On Saturday night (I assume weekends the machines running right outside our balcony ran super late and pretty early. Typically I like some white noise but I can see how that would be very disturbing to others.) The hot tub on our site is completely shut down. There was an obnoxious amount of little tables everywhere I just ended up trying to pile everything in an area to make walking room Lastly there isn't any really good coffee at the entire resort I tried every spot including the coffee that was provided in our room. Overall great experience. Beautiful buildings. Friendly staff everywhere.