Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

A promised promotion that never applied. The 2 star average yelp review is legit. Xfinity used to…read morebe great but no longer losing a customer after 10 years.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

Xfinity has the worst WIFI. I would suggest any other network. The manager was extremely…read moreunprofessional and is a major reason why I won't go back to this network.

Excellent! Excellent!! and Excellent!!! These guys totally live up to their marketing statements…read moreand provide Excellent service too! Oh, and their product works very well - especially up here in the mountains above Santa Fe! Comcast's service; or lack thereof, doesn't work near as well, and they wouldn't put in the infrastructure to expand their network and wouldn't renew my internet service because of their slow network...Cyber Mesa stepped and provided that needed internet/wifi service and its worked exceptionally well over the past two years; even during bad weather, and we couldn't be more pleased with the product and the service we receive from Cyber Mesa!

I wholeheartedly agree with all the recent comments. I've been with cybermesa since the 90s, really…read morewant to stick with them -- a local company and an email address that I've had forever. But they absolutely cannot get their s---t together. It's been literally months of massive spam. My outgoing messages are not always delivered, same with incoming. No one answers the phone, no one calls me back, and when I show up in person they've got nothing to offer. I don't understand what is going on but I'm ready to give up.

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

Chris Smith is not an pleasant person to deal with. This company also lies and false advertises…read more It is NOT unlimited internet and then when you question this fact, it's all down here and rudeness from there. Better off going to AT&T, T-Mobile or any other cell-phone company and doing business with them straight out instead of here...at least you know what you're getting without any false promises or lies, and without the poor attitude and rudeness. After his rudeness I did state that it's a wonder an attorney hasn't handed it to them for false advertising the "unlimited internet" This is the response I got back. This company has plenty of bad reviews and also has bad judgement on BBB as well. I also read someone trying to start an lawsuit claim against this company. I would definitely recommend people do their research and ask as many questions as possible before getting in with this company. They actually aren't the internet provider, they are more like an subcontractor and use AT&T, T-Mobile, and Verizon cellphone towers. If you have any issues with service they will just blame it on these companies and not be of any assistance. AT&T has an cheaper alternative then what they offer. Xfinity actually offers prepaid services now with no credit checks for those that can't pass an credit check and it's truly unlimited. If someone is going to be rude like this to someone for no reason, they aren't going to be good to do business with. Obviously everyone leaving reviews isn't wrong or lying. ‍Be cautious no matter who you do service with these days, so many shady people out there.

My experience with Mr. Smith was startling to say the least. We spoke by phone twice durning which…read morehe screamed at me, cursed at me, told me repeatedly to "shut up" and threatened to sue me for attacking his business. He claimed to have phone transcripts of me attacking a customer service rep. Though Mr. Smith is just an "affiliate" for an actual company that resells mobile broadband that is serviced by one of the four major cellular service providers. He attempted to intimidate me by claiming to have an exclusive arrangement with the blue chip utility company when in actuality he likely make $3-5 commission per contract from the reseller not the carrier. Chris Smith is beyond unprofessional and should be avoided at all costs.