My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

it's like they don't want to help you. even to just upgrade a phone. I swear people suck. now I…read morehave to wait for my phone to be delivered because they could t do it in store

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

This review is for Comcast customer service that I endured today. I called in to see about…read moreswitching over to Comcast. The young woman who answered the phone spoke very fast. She was friendly enough in the beginning but then turned super rude, argumentative and actually mocked me for according to her, not knowing what I just said to her. I said to her "please stop talking" so I could regroup and she said "ah, no, you are not going to disrespect me and you can just hang up now if you think you're gonna talk to me like that, I reiterated that I needed to think and she needed to stop talking so I can do that but that just got her talking more. I said goodbye and hung up. I am in my late 60's and am shook up by this type of nasty "customer service" by a stranger.

Excellent! Excellent!! and Excellent!!! These guys totally live up to their marketing statements…read moreand provide Excellent service too! Oh, and their product works very well - especially up here in the mountains above Santa Fe! Comcast's service; or lack thereof, doesn't work near as well, and they wouldn't put in the infrastructure to expand their network and wouldn't renew my internet service because of their slow network...Cyber Mesa stepped and provided that needed internet/wifi service and its worked exceptionally well over the past two years; even during bad weather, and we couldn't be more pleased with the product and the service we receive from Cyber Mesa!

As with others, I am feeling their pain. I have been with Cybermesa since 1998. The current…read moremanagement is abhorrent. The entire server fails regularly now. When Jane Hill ran this company, all was good. They handled spam well and the servers almost never failed. Their customer service is absent. They only respond by email and that's when it suits them. The bottom line is that we need a functioning email client so we can actually do business. This company has seen its better days. GO SOMEWHERE ELSE!

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

Chris Smith is not an pleasant person to deal with. This company also lies and false advertises…read more It is NOT unlimited internet and then when you question this fact, it's all down here and rudeness from there. Better off going to AT&T, T-Mobile or any other cell-phone company and doing business with them straight out instead of here...at least you know what you're getting without any false promises or lies, and without the poor attitude and rudeness. After his rudeness I did state that it's a wonder an attorney hasn't handed it to them for false advertising the "unlimited internet" This is the response I got back. This company has plenty of bad reviews and also has bad judgement on BBB as well. I also read someone trying to start an lawsuit claim against this company. I would definitely recommend people do their research and ask as many questions as possible before getting in with this company. They actually aren't the internet provider, they are more like an subcontractor and use AT&T, T-Mobile, and Verizon cellphone towers. If you have any issues with service they will just blame it on these companies and not be of any assistance. AT&T has an cheaper alternative then what they offer. Xfinity actually offers prepaid services now with no credit checks for those that can't pass an credit check and it's truly unlimited. If someone is going to be rude like this to someone for no reason, they aren't going to be good to do business with. Obviously everyone leaving reviews isn't wrong or lying. ‍Be cautious no matter who you do service with these days, so many shady people out there.

My experience with Mr. Smith was startling to say the least. We spoke by phone twice durning which…read morehe screamed at me, cursed at me, told me repeatedly to "shut up" and threatened to sue me for attacking his business. He claimed to have phone transcripts of me attacking a customer service rep. Though Mr. Smith is just an "affiliate" for an actual company that resells mobile broadband that is serviced by one of the four major cellular service providers. He attempted to intimidate me by claiming to have an exclusive arrangement with the blue chip utility company when in actuality he likely make $3-5 commission per contract from the reseller not the carrier. Chris Smith is beyond unprofessional and should be avoided at all costs.

Terrance . Terrance went well…read more I opened the door and his greeting was so warm and welcoming... he was able to help as I forgot to bring the account number with me and he was kind and easily helped. Shoot I almost switch my phone carrier without asking any questions! . Great customer experience curated by Terence.

I came in to the store on Holly Ave. in Albuquerque because I couldn't get my voicemail working…read moreproperly. Store employee Jenny was helping lots of people, but quickly looked into my problem. It turned out the network settings for voicemail were set up improperly. She went through it in a few minutes and got it working. I was floored by her professionalism and speedy competence. We're not worthy!