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    Door and Glass Professionals

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Door and Glass Professionals

    Automatic garage door installation

    Garage door or opener repair

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    2 years ago

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    All American Window & Door - Casement Windows by All American Window & Door Co.

    All American Window & Door

    (8 reviews)

    First off when they came to install the windows they weren't familiar with the types of windows I…read morehad(Russco steel windows) , which you would think they should know based on the salesman coming and describing the project. So they had to bring in secondary people during the job. One of the men they brought in was extremely rude, and I had to ask him to leave my house. Additionally they were installing one of the windows in my kitchen. I overheard them say "oh my god did you see that ? And the guy he was working with said "no bro I didn't see anything" I called into the office to say like look, I'm not trying to confront your people while they're here wondering if you can just check in. I feel like something has gone wrong. She said she didn't. They absolutely everything was fine but it was not. The installer was trying to put trim around only one of my window (same place I heard the installers talking) and it's because they cut into my wall and we're trying to cover it up by putting trim there. They did repair that They also installed one set of 3 windows incorrectly and had to return to reinstall them , the person that came back said the way they were installed was absolutely incorrect. And that water would've gotten wet in there and deteriorated wood. I had to have them back to replace the quarter round pieces also around a bedroom window and it was done so terribly that they of course now had to have special people come back in to do it. I have l written them regarding a few lock issues, windows being hard to go up or down, drafts and they asked me for additional pictures besides my description which I sent and then never heard anything from them followed up additional time still have not heard anything from them. The long and the short is that I actually still need them back, but I'm assuming it's going to be extremely difficult to get them to do anything. I don't find them to be a customer centric business. They say they're a family owned business but I think that's for show because the person that was here that was family doesn't work there anymore. I'm just all in all disappointed that I did not go with one of the other companies with a bigger name that was only slightly more expensive because I thought I would go with a local family owned company because I figured well that makes more sense as they take pride in their work.... think again.

    The salesman complained about all the customers he had prior to me. His computer was not charged…read moreand he asked if I could help him charge it. He never opened the computer, never took measurements and refused to give me an itemized quote. For some reason he seemed angry about questions I had. The process wasted an hour of my time.

    My Garage Guy

    My Garage Guy

    (13 reviews)

    I had plans for lunch with family Saturday. But you know how stuff always happens when you have…read moreplans! Things went left! Our garage door was literally hanging on one side after I attempted to close it. Now I'm running late and have to call my family to push back our date. Then it's the hubs! I had to get him up from his nap to tell him the garage door is hanging off. Great way to start the new year! So me being an Elite, I always rely on Yelp! I searched for garage door repair, found this company with top reviews, and gave them a call. There isn't any negative feedback in this review. 1-4 are all positive. Want details, keep reading! 1. Initial Call / Operator I called the office and a young lady answered. She was very pleasant, took all my information, and told me a technician would come out to provide a free quote within three hours. She also asked how I found them, and I let her know it was through Yelp. 2. Timeline of Arrival The technician, Angel arrived earlier than the initial timeline. He called beforehand to let me know he was on the way and would be arriving sooner, which I appreciated. We needed to get the garage fixed as quickly as possible so that worked out for us. 3. Technician Angel explained that he could repair it, but it would basically be a band-aid fix. Our tracks were bent and there was another issue, so we'd likely run into the same problem again. He offered to replace the garage door right then, which made us happy since we store important items in our garage. Unfortunately, he didn't have our door type on his truck and it had to be ordered. We scheduled installation for Monday. 4. Installation Angel arrived Monday as planned. He told me the process would take about two hours to remove the old door and install the new one. He was true to his word. It actually took a little less than two hours. He also gave recommendations based on the slight pitch of our foundation and shared tips for 6 month maintenance. He was friendly, professional, and cleaned up after himself. To answer your question.... YES!! I would absolutely call them again for any garage repairs and would recommend them. No complaints at all.

    I requested emergency repair work here on YELP, and three places IMMEDIATELY responded. I posted…read morelate in the evening during a storm (the reason my garage door wasn't aligned) and I only went with another repair service because my Chief of Staff had already set up the appointment. I'm giving this place a good rating because 1) they responded so quickly, and 2) they were willing to come to my Mexican neighborhood (lots of repair services will not).

    Door and Glass Professionals - doorsales - Updated June 2026

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