We've been going to Cookie Cutters for a while now and have a great experience every time. Huri is…read moreabsolutely wonderful. She is a great stylist and she is so good with my boys.

Savannah is a good stylist for kids. However, our last time there we were charged twice. We called…read moretwice to report it & both times we were told we would get a call back from the owner. We have yet to get that call back or a resolution.

Took my son for his first hair cut today and I'm pleasantly surprised how well it turned out…read moreconsidering how much he was moving his head. Keisha was very patient with him and did such a great job! We had a great experience. We're definitely coming back!

I'm extremely disappointed with my experience today. I had an appointment scheduled for my…read moredaughter, and we have been coming to this salon for years as loyal clients. Unfortunately, our appointment was not honored. We arrived expecting to be seen at our scheduled time, but instead we were left waiting with no clear communication and, ultimately, no indication that they had any intention of taking us. After waiting long enough, I made the decision to leave. I completely understand that salons can run behind and unexpected things happen, but there is a big difference between running late and simply not honoring an appointment. If a client takes the time to schedule an appointment and arrive as expected, their time should be respected as well. After being a good and loyal client for years, this was especially disappointing. I expected much better treatment and communication from a business we have supported for so many years.

Marquita is amazing!!!! They actually just moved around the corner from where they used to be. We…read morelove taking our kiddo here because she makes it so fun for the kids and is SUPER patient. We don't live close but do take advantage when we are visiting my sister in plano!

We had an awesome experience today. My daughter had her first haircut and we couldn't be happier…read morewith how her hair turned out. Marquita did a fantastic job. She was kind, professional and my daughter was very comfortable with her. Will definitely go back!!

Highly recommend!!! Affordable, friendly, clean and fun! This is truly the ONLY place my son will…read morelet anyone cut his hair! We started coming here when he was 2 years old and have been coming ever since. The ladies here are seriously the sweetest and are SO good with little ones. We had tried a few other places before finding them, and my son would cry and get so scared that it became a really stressful experience for him. They completely changed that for us! The environment is perfect for kids. They have a show playing, the kids get to pick a fun car to sit in, and the ladies are so patient and loving with them. It makes such a difference! If you have a little one who is nervous about haircuts, I can't recommend this place enough. They are amazing with kids and have definitely earned our business for years to come!

I love this place. They treat my daughter like a princess every visit. She especially loves the…read morespecial touches from the strawberry scented shampoo, to the unicorn smock, animal mobiles, and even getting to pick out a DVD to watch and a sucker to snack on while she gets her cut! I've even let Annie cut my hair! Highly recommend.

Got a great quality haircut at a reasonable price. Very professional, chill, and accommodating.read more

Came here for a quick simple hair styling for a wedding. She's so good!! Everybody complimented my…read morehair style. She did exactly how i pictured my hair would be. Loving the vibe of the place too. 10/10 will come back for wedding hairstyle next time

The moment my kids and me walked into this place, we fell in love with the atmosphere…read more The Customer Service is amazing 10/10 and are great with little kids. The price for two hair cuts is a fair price. Definitely going to be coming back for another one for the kiddo. Highly recommend this place 10/10

Definitely not going back here. Cut my son's neck and ear. They said "these clippers haven't been…read morecutting very well". Yeah, really wish you would have not used them on my son then, and made him bleed and cry. Not going back.

Ghosted us! Had an appt and they pulled a no show & no call…read more The business states it opens at noon. I'd called days prior to book a 12:45 toddler haircut. It was going to be special and we all went as a family for our child's first salon experience. We were early but waited outside the locked dark store for 45 minutes. Called, no answer. Thanks a lot!!

I just can't recommend this place. They are regularly running late for their appointments and spend…read morethe absolute minimum amount of time on the haircut to try to make up for it. Just feels like a waste of money.

I'm not sure who did our son's cut for sure yesterday at 5:25 (i think it was destiny, that was the…read morename when we booked) but she was amazing!! It was our son's 1 year birthday and he's usually a big scaredy cat but he was comfortable the second he sat down in the chair and saw ms rachel was on. Destiny worked fast and our son looks so cute. Thank you so much!!

We had such a great experience at Sharkey's for my son's first haircut! He's 5 and had always been…read morereally nervous about getting his hair cut, but everyone was so welcoming and made him feel completely comfortable. We just wanted a little trim on the ends and cornrows, and they did such an amazing job! His hair came out so cute and we absolutely loved how it turned out. The braider was so sweet, patient, and talented. We left with a cute certificate, a keepsake of his first haircut, and a very happy little boy! Definitely recommend Sharkey's!

We were here for our kid's first haircut and it was a lovely experience. The hairdresser were…read moreextremely patient with us as my husband and I were going back and forth on how we needed the hair cut to look like. I truly appreciate the hairdresser's effort in delivering what we were looking for since we also were the last appointment for the day. Highly recommend this place! Oh, I also loved that the first haircut package came with a picture and some sample hair. What a lovely idea! :)

The last couple times we've been here the place has stunk like cigarettes. I know which stylist it…read moreis but I don't want to say her name. I'm surprised the manger/owner hasn't done something. To have a place for children and it smells like the inside of a Las Vegas casino is absolutely appalling! My daughter has been coming here for 5 years but I think it's time to move on. One stylist who is an absolute gem is Kendra! She is always so patient and sweet. The other stylists are always irritated and inpatient, when my daughter needs patience and understanding due to her sensory issues.

Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.