Dorthy Tester Sales installed a beautiful peninsula fire in our living room 7 years ago. They have returned twice over the years, including yesterday, to clean and inspect the fire. They came, took everything apart, vacuumed, inspected, and then cleaned the glass and repainted the one surface that wasn't glass. It couldn't have been better. They cleaned up and left; the only way you would know they had been was the sparkling look of the fire and glass. They have loyal staff. The guy who did the work was the same guy that installed the fire 7 years ago. 5 stars well earned! read more

Dorothy Tester Sales - Montigo Peninsular Fire - Fireplace Services Near Me - Lake Oswego, Oregon

Do not purchase from this store. I went in with a carefully measured fire place and Mark recommended a unit for me. I trusted his expertise and the unit is the wrong size. I called to discuss and he said it's on me. I'm now out $3300. He wouldn't budge even though it was his fault. He never told me his return policy either, I signed nothing. Do not purchase from here. read more

Very good Family run business Dorthy Tester Sales, Inc. My husband was trying to troubleshoot our Montigo Fireplace and thought we would need a new up facing light bulb. As it turned out we just needed our burner cleaned and the glass pebbles cleaned. Chris the technician was very helpful on upkeep and continued maintenance. Happy to pay for a good service call from Chris Tester. A+ Alway's good to support family business vs the big guy's that are difficult to work with and are expensive. read more

Dorothy Tester Sales - Montigo Fireplace. - Fireplace Services Near Me - Lake Oswego, Oregon

Love their customer service. They have always been generous in helping me resolve any problem over the phone. Super patient with me too. I've purchased two gas inserts and look forward to having a reason to purchase another one in the future. In my small cottage my fireplace in my main source of heat. I LOVE having the fire on no matter what the season. Even in the summer, if I need heat, it provides beautiful ambiance. read more

This wholesale fireplace store was just what we needed after several less than stellar experiences at Lisac's. This very small store does not have a fancy showroom or tons of options since they primarily deal with contractors, not customers off the street. They do have brochures and spec sheets and the staff was helpful talking through options since we had some very specific requirements and limitations. After making our decision, our contractor picked up the unit for installation. One thing to note is that you should show up having your contractor (or installation plan) already in place. The information they had for referrals was a bit outdated, but again, not really their business model. One thing I really like was that the units were affordable and they weren't trying to upsell options. In fact, they gave us several tips for saving money which was appreciated. read more

Dorothy Tester Sales - Fireplace Services Near Me - Lake Oswego, Oregon

We had a fireplace part that is no longer made but we needed it to make the fireplace work in my Grandmothers home. We spoke with Joe and he was very helpful in helping us.! Also, the person who did the Service call was very nice and helpful as well. My husband liked him because he kept working while chatting with us, he was very professional as well. Thank you Dorothy Tester Sales for helping granny's dream of her fireplace working again when we were told it would be about $5000! It was a mere fraction of that! read more

Called to buy a gas insert and have it installed; I asked if the installer is vaccinated since I have two small kids. He answered "not your business" and hanged up. Really ?? Actually it is my business since the installer has to enter the house and if not vaccinated could infect my kids. Not a good business, avoid. Alex read more

We found just what we needed at a great price, BUT we live out of the area (they were referred because of their prices). I took careful measurements and so did my contractor...they do not send someone to measure out of town, I was told. Feeling comfortable with measurements and after an okay (and many pictures being sent of gas line, electric, box, etc.), we ordered our insert. I called to check on our order after 12 days. In a condescending tone one of the salesmen let me know it was not yet two weeks (this was a Friday). He would call me back. He did, it was in house already. He asked if my fuel line and chimney were ready. I said yes, and that he, according to photos had thought so too. Then again, sounding like I was an idiot he said, "you seem very confident". I said I wouldn't say so if I wasn't, and again mentioned that he okayed measurements and gasoline etc. Today - 4 days later, they came to install. The gas line is too long. Position is fine. Now I'm looking for someone to cut my line because the installers don't do this. I've called 6 gas and heating and 2 Fireplace stores locally and they were all surprised our installer wouldn't cut the line! Now I have to make arrangements for installers to come back and will have to pay $175-$300 for the gas line to be cut! Installation is $500 for the stove. Ridiculous! Just a warning. Great products. Great prices. I'm not at all happy with the sales person with whom we dealt. I'm a woman and not stupid, and I am NOT happy to be paying more $ for work that should be done with the installation. BTW the installers were really nice guys! read more

Bought two units from these guys. We called them out to fire up the units, and then went out of town on business trip. Come back to find that there's been a gas leak in the house for over a week! Dorothy Tester confirmed by their technician that both units were leaking!! Their technician also recommended that one of the vents that they had installed be moved to a different location, so when I called the office to schedule a move, I was told that I would have to pay another $150. I won't use these guys again read more

After spending over a month of trying to get our gas fireplace repaired by a competitor and so ending $150 for virtually nothing, we decided to purchase a new log set! I called Dorothy's at 3:45 in the PM. I went to the shop, talked to one of their representatives. He properly diagnosed the situation and gave me a few viable options! I decided to replace the current log set with one more efficient! He then showed me several options, and honestly sold me one that would fit my needs and not the companies revenue stream! He was also clear about the installation process, exposing every step in a clear concise manner! I left the shop at 4:20 PM and by 5:40 I had a working fireplace! Fantastic service! read more

Dorothy Tester Sales - Fireplace Services Near Me - Lake Oswego, Oregon

I hired these folks to look at an old dusty free-standing stove that a client said we damaged. It turned out it just need some tuning. They got it running again for the base service charge of $150, no extra parts needed. "Another company" had quoted the client up to $450 in parts and had come by three times to try to figure it out again and again. Go with these guys and you won't be disappointed! They also sell and install new stuff if you need it. Talk to Rob if you need new. read more

Bought our LV50 works amazing, staff were friendly and ordered our unit and we received on time. The prices are very good and will come back for more read more

Dorothy Tester was recommended by our contractor, we are very disappointed with this co. We purchased a gas fireplace from them and we had problems from the beginning with this unit. They came out and tried to fix it twice , charged us the 2nd time and it still didn't work. They do not stand by their products. We now have to bring in another co and pay $500.00 to fix it. read more

These guys work on pretty much all kind of fireplaces and are experts in any kind of maintenance. Very professional interaction! I was in a time crunch and they were able to accommodate my schedule! Thank you! They showed up at the appointed time, fixed the issue and promptly completed the transaction. read more

I had short-notice houseguests for the long weekend and needed to get our den nice & comfy for our visitors. When I tried to fire up my freestanding Napoleon gas stove, I encountered a slew of problems. From a dead igniter to a weak orange pilot light, to the front burners intermittently firing up filling the entire house with fumes. My remote control/transceiver was also on the fritz, I certainly needed a visit. I finally got a hold of a Mark Tester (owner?) and was crossing my fingers he could squeeze me in for an emergency repair/tune-up visit. What Mark provided instead was long-gone-old-school-telephone-customer-service. After describing the stove's symptoms/problems, he said my model is a simple workhorse that really doesn't require a whole lot of maintenance. He said if I'm nifty enough with some basic tools, I could easily resolve on my own... and so I did. My igniters are now firing up, my pilot light is strong & blue, and the burners are consistently firing up! I'm so stoked at my newfound skills that I'll probably do my own maintenance for the main furnace upstairs. (lol) So I paid the shop a visit a day later to look into replacing the remote control and to personally thank Mark for his help. Unfortunately Mark wasn't available but was met by another gentleman who reminded me a tip that I had forgotten Mark told me to try the day before! I went straight home and did a quick rewire bypassing the main on/off switch and replacing it with the transceiver and voila! $150 saved... in addition to whatever they would've charged for a site/tune-up visit for my previous issues. World class A+ customer service right here. I'm just blown away. read more

Dorothy Tester was recommended to us by Able Heating & Cooling because Able doesn't do the repair we needed. It was a great recommendation! The gas fireplace that came with our house is pretty hideous, so when the blower broke I thought I'd look into replacing the whole thing. The gentleman (whose name I've forgotten--I'm sorry) at the showroom was very generous with his time in explaining everything about doing a replacement, and by the way the fireplaces there are really cool. However, we decided to repair ours rather than replace it right now. We really appreciated the suggestions made over the phone to see whether a service call was necessary or whether we could do a simple fix ourselves (we couldn't). Chris showed up right on schedule, explained everything to me, and did a fantastic job, replacing the blower and cleaning the fireplace absolutely meticulously. I hadn't realized how much the soot and dust behind the glass contributed to why it looked so terrible. It's still 20 years out of date but it looks so clean that we don't hate it any more. :) I couldn't recommend this company more highly. Thank you so much! We're super happy! read more