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    Double Oak Tack

    5.0 (7 reviews)

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    Cavender's Boot City

    Cavender's Boot City

    3.3(51 reviews)
    3.2 miFarmer's Branch
    $$

    The two Hispanic ladies were nice on both occasions I spent over $500 in just 3 days…read more The other two employees almost looked like they were tolerating my existence in the store, not sure if it's anything to do with the way I look, but they still wanted my money though. Better to purchase online and just go in to pickup from the store, it's not like the in store service is worth it, plus the store doesn't honor Cavender's discounts. P.S. most of the in store selection is from china, not even genuine leather.

    The service I received during my visit today was extremely disappointing. I was not greeted upon…read moreentering the store, despite multiple customers being acknowledged after me. I was the only Black customer present at the time, which made the experience particularly uncomfortable and confusing--especially as this was my first visit while shopping for a gift for my boyfriend. I spent $173 in the store, yet felt ignored, uncomfortable, and belittled by the staff throughout my visit. When I was checking out, the cashier asked whether anyone had assisted me so they could receive credit. I explained that no one had helped me or even acknowledged me. Rather than offering an apology or addressing the concern, the cashier proceeded with the transaction without comment and handed me my receipt--no apology, no closing remark, no acknowledgment. This was one of the worst customer service experiences I have had, particularly as a Black woman spending my money in a retail establishment. The lack of basic courtesy and professionalism left a lasting negative impression. I will not be returning and will be taking my business elsewhere in the future.

    Photos
    Cavender's Boot City - Cowboy hat w/ cowboy boots

    Cowboy hat w/ cowboy boots

    Cavender's Boot City - Boots

    Boots

    Cavender's Boot City - Boots

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    Boots

    Double Oak Tack - horsequipment - Updated August 2026

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