Great customer service. Ordered 2 yards of a beautiful small animal print to recover a couple of…read morelow profile chairs. After looking at a few other places Calico had the best selection of nicer fabrics.

I never leave a review but I have to say that I am extremely disappointed in the policies at Calico…read moreCorners Southlake. The staff was friendly enough until I changed my mind about getting a couple of chairs recovered. I signed the purchase order and a few days later, decided that I wanted to use the fabric originally planned to recover the chairs for drapes instead. I explained that I just wanted to order some different fabric for the chairs from them and use my own upholster. They totally refused to refund the labor costs even though the new fabric and not even been purchased for the chairs. This is very confusing. If you don't want to use their upholstery labor, then why should you have to pay for it if you change your mind and want to use your own sources for the labor? I had to buy additional fabric from them to get the chairs recovered in order not to lose the much inflated price they charge for labor. I think they could easily have refunded the labor costs since that service was no longer desired. Now I am looking at a 7 week delay in getting the finished chairs returned. In addition I have to bring the chairs to the store in order to dodge another charge. I could have gotten them turned around in 3 weeks for a much more reasonable price. I was NOT told this was the policy when I originally made arrangements. I feel very ripped off and will never do business with Calico Corners ever again! Please spare yourself some grief and do not use Calico Corners! I am now very concerned that the workmanship will not be up to par even after a long wait! This was a very expensive mistake! Buyer Beware!!

Quoted completion in 3-4 weeks. Six weeks later with no communication, went there and picked up…read more Wasn't even started.

These guys were a breeze to work with! Tim and Anna are great! They went the extra mile for my…read moreclients who are absolutely thrilled with their drapes! They were there when they said they would be and the drapes were finished on time! Don't hesitate to use Kingston and take advantage of the beautiful fabrics and trims they carry.

All of the people at this business were so incredibly nice and helpful. As soon as I walked in with…read moremy stroller and machine, they were helping me with the door and carrying in my machine for me. They immediately started taking a look at my machine and trying to help me until their service technician was able to come in. prior to today, even their customer service while on the phone was exceptional and Tom, their service technician, even called me on his personal cell phone to try to help me over the phone to figure out what was wrong with my machine. they were very quick knowing that I had some projects that I really needed to get done, and even brought my machine out to my car when it was done to help from having to wake up my baby and get him out of the car! I live an hour away from this location, but will 100% be coming back to this location if I ever need my machine serviced again.

This store has a big variety of fabrics and sewing needs. This is my first time in this store…read more The sales people was very friendly and always made sure you were able to ask them anything.

An amazing friendly shop. They have the best fabrics. The…read moreower try to keep price low. And always helpful.

Quilter's Dream has now been in the same spot on Colleyville Blvd (Route 26) for 25 years and it's…read morebetter than ever!! The fabric selection has greatly expanded, check out the wide quilt backs - especially the selection of Minky for quilt backs which is hard to find! The tag sale for bargain fabrics and patterns is still going strong! There are wonderful classes to take, for beginning or experienced quilters! If you need help restoring a vintage quilt, or need them to make a t-shirt or memory quilt for you, they are the only place I know of that will do this for you! They even have two longarm quilters on site, ready to quilt your project for you! You can't go wrong with a stop here, just to shop and visit, or to get advice on salvaging your treasured heirloom quilt! Everyone here is welcoming, friendly, and helpful!

5/5 I would recommend and I would use again if I need to. Everything was great: from the online…read morequote, the front service lady (Bernice, I think is her name), the people that came to disassemble my head and foot board, the quick turnaround. I could not have asked for a better experience. Everyone was friendly and very professional. The workmanship is superb. I really like the way they re-upholstered my headboard and footboard. The ease in picking out fabric. The updates received from the front office in regard to my fabric getting in, the pick up and drop off time.

Our ten year old sectional needed an update. I got a quote from jc's and they told me how much…read morefabric to order. I priced out new couches and the wait was 6 months and twice the price. Their service is great. They communicate via text and email. They had a wait time but they gave us the option of picking up the sectional when they were ready. So we were without the couch for less than a month instead of months while we were next in line. They made my sectional look brand new and contacted me about ways to make it look better. They did an outstanding job. They have delivery service as well. I love the idea of reusing instead of putting this into a landfill. I highly recommend this company. They have done a chair of mine in the past too.

Anna and her team are the best, great selection, if you can't find what you are looking for, she…read morewill find it for you. Great prices and great delivery. Trust Anna!

RETHINK THIS SHOP! PLEASE, PLEASE DON'T TAKE A CHANCE HERE…read more I am speechless! Anna accepted the upholstery job of a vintage $2500 leather chair and ottoman and assured me she could do the job, even asked if I wanted the same double stitching and gave a delivery date of 4 weeks. Let the pictures speak for themselves. This is the quality of work after 4 full weeks. I am now out the cost of fabric, time and well... HEART BROKEN!

I highly recommend Laverne of Gallery Drapery Designs to anybody for their regular or specialty…read morewindow treatment needs. We are delighted with results as they show beautifully & truly demonstrate her eye for details and craftmanships from start to finish. Laverne gave me good ideas to make my panels unique. I love her work so much, I had her do all my window treatments for every room in my house!

I cannot say enough great things about Laverne at Gallery Drapery Designs. I have had the pleasure…read moreof working with her since 2007 and I would be lost without her. Her expertise make each project so simple and pleasurable. I value her knowledge and she is a major asset to my design business.

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.