My husband and I stayed here over the Memorial Day weekend. We're from Indy and wanted to get away from all the race folks in town. This hotel has recently undergone renovation and was perfectly located. There were lots of dining and shopping options near by. Ana and Gabriel, the bartenders, were amazing and very fun to engage with. I was confused about parking. I booked through the Hilton app; which it says parking is free. When I checked in, I was told it was a $10 a night fee. And there aren't microwaves in the rooms, I believe there was one where you check in. read more

Update. I loved my experience here. I got one of renovated rooms. It was flawless Rooms are spacious and comfortable. Modern and AC HEAT worked perfectly. It is almost fully eodeled and it is great. Overall, great experience. Previous stay.... Clearly, some areas were remodeled, mostly common areas. Not much within rooms or hallways. Overall, ok hotel with good staff and great location. Great easy parking. read more

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The DoubleTree in Oak Brook is a nice hotel, room featured all of the standard amenities, bed was comfortable and had various pillow thicknesses to choose from, there's a restaurant and a grab and go market. So basically everything you need and expect from a property. This mornin, however, when I came down hoping to grab a coffee, someone had the Starbucks auto-dispenser coffee robot machine open for repairs. "Uh-oh," I said, "is coffee off the menu for now?" but was assured by the repair person that just a tea function was broken and that otherwise, it should work fine. I went to the front desk and paid for the coffee separately and that's where I encountered Andrea. She gave me a pro-tip that I didn't need to swipe my credit card for each charge even though on business travel I like my expenses separated by category and don't want to charge things to the room, she let me know that you can actually have it split on checkout. cool. cool, cool, cool. So then I approached the coffee making robot and punched in the drink of my desire and it wound into action, starting to create a cup of coffee. As the coffee brewed though, I noticed it was not black and it was also not Brown, it was kind of yellowish so it seemed as though the machine was perhaps not heating to temperature or that something was indeed wrong with the coffee function. I went back to the front desk and let Andrea look at the cup of coffee and asked her if perhaps we should re-summons the repair man to take a look at it again. Instead of making me wait for that part to happen though, Andrea spun into action and took my coffee to the back of the restaurant and got it filled so that my objective would be achieved and I could go on about my day. I'm not on business travel to sit around the hotel waiting for coffee and she saw me and she knew that. For a service that cost the hotel maybe three cents, she made my day! So thank you Andrea and thank you to the people who train this staff, because sometimes going off of the usual pattern is the best way to serve the customer in the moment, and it seems as though everyone here understands that! read more

The DoubleTree in Oak Brook is a perfect reflection of the Hilton brand. From the moment you arrive, the guest service stands out--warm greetings, exceptional professionalism, and even an early check-in that set the tone for a great stay. You can genuinely sense the pride the staff takes in their work. The hotel itself is beautiful and thoughtfully decorated, creating a welcoming and comfortable atmosphere. Its location is also a major plus, with plenty of restaurants and shopping options just minutes away. Overall, an excellent stay and a property I'd gladly return to. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Christmas spirit - Hotels Near Me - Oak Brook, Illinois

service at front desk was worse ever.incompetent and rude.understaffed.front desk fought with 5 people before me

How about a microwave and refrigerator in my room. Aren't those basics? Do you not have leftovers or want a cold drink on a summers day? Also this could be a big deal for some but no pets allowed FYI. read more

Stopped here for a work related event We had dinner and a meeting Staff was great Food was great Clean and easy parking Definitely a nice stop read more

Terribly worn out and outdated property. Still trying to figure out why I gave a second star, but I'll never stay here again. read more

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What can you improve everything. I don't like giving poor scores, but this place definitely needs renovation. The lobby looks fantastic but past that it's in serious need of an overhaul. Even the hallways have stains. Inside the room, especially the bathroom. The ceiling paint is peeling off the walls. Not sure they even tried to upgrade anything recently maybe the bathroom mirror.. there is no refrigerator or microwave. The toilet kept running, and I was unable to turn the heater down, so it was extremely hot. I tried calling the front desk to change rooms, but no answer. It rang and rang and rang and rang. Ended up having to go down to the front desk. Talked to the lady and immediately she said full disclosure. Every single room is the same. Because I wanted to change rooms. I know they're not just looking out my window. I see rooms with balconies so I don't appreciate being told incorrect information when they just don't feel like helping me out. Thats the feeling I got and it's unfortunate. I will not stay here again. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Hallway stains - Hotels Near Me - Oak Brook, Illinois

Mini staycation in Oakbrook in celebration of my husband's birthday. He's been working so hard. With all of the busyness in Chicago his off days were canceled. He hates when I make a fuss over him but I love the joy it brings. Doubletree has always provided comfortable accommodations, great customer service and let's not forget about those warm chocolate chip cookies. As we checked in, Sean at the front desk was telling jokes. He said you have got to have fun at work. We agreed. Love his personality. Our room was nice and clean, comfy bed and good pillows. We planned on getting up early for the breakfast buffet which is included with our stay. We both slept past breakfast. I picked a nearby place and made reservations. Thank you Doubletree for a good night's sleep. read more

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***This is a review that reflects both my stay as well as hosting my wedding here so please read if you are considering holding an event here*** I held my wedding here and had met with Janane AlMaliki who was our main point of contact. Whenever my family or I had e-mailed her we rarely ever got a response and definitely never in a timely manner. Getting ahold of her by phone was impossible as she never picked up the phone. We had to meet with her numerous times in person to get things squared away for the wedding since communicating otherwise was not working. Once we had developed a relationship with her, we were handed off to Thomas Anton at the very tail end of planning just before the day of the event. We had discussed having accommodations for a prayer room with proper signage - which was not done. There were no signs directing guests downstairs to the proper room, the room itself was not labeled to demarcate it was a prayer room (which resulted in guests walking into random wrong rooms) and the room itself did not have the white sheets placed on the ground as was discussed. Our prayers are time sensitive and we had 100s of guests that needed to pray and some weren't able to because my sister and myself were trying to navigate people to the proper area. During the entire night, Tom was nowhere to be found. To not have an active point person being visibly present at the event is absolutely ridiculous. We kept having to go to the front desk staff to ask for him then would have to wait until they could find him. There were no reserved table signs on the appropriate tables. The head tables on the women's side were jutted right up against the front stage leaving no room for the photographer to be able to take staged group photos. I understand that they Doubletree had provided a diagram of the layout, but if it had been problematic from the event team then they should have informed or advised us on that matter and guided us to a better layout option. After dinner had been served, my sister was finally introduced to Vraj, who was the only person to actually listen to our issues and offer us help and assistance. He did the best that he could to try to right the mishaps that already happened. After the event, Vraj came to check how everything went and we were very honest with him about our overall dissatisfaction with the event and how things unfolded. Upon completion of the event I got an e-mail from Janane asking how things went and I reiterated that things went very poorly and my family and I had to run around during my wedding to make sure things that should've been handled (and weren't) were remedied. I then e-mailed the team who added Donald HIll to the e-mail who is the director of sales and marketing. He said that he would speak to the leadership team and after that I never heard back from them. It's really a shame when you're planning the biggest day of your life and spending a lot of money to have things go smoothly and they don't. We had my brother's wedding here in the past and never had these issues. I would highly encourage anyone looking to hold an event here to NOT do so and look at other venues. Also, the hotel room that they provided to my wife and I was terrible to say the least. Hallways were dirty, noise was easily heard throughout the room, the phones didn't work, our thermostats would stop working in the middle of the night, and we were promised breakfast but I was never told that they were in the form of vouchers that were at the front desk (probably because when I checked in the front desk clerk was literally asleep on a pillow). read more

Let me start off by saying I'm a Hilton Honors member and have stayed at many a Hilton Hotels. My sons and I stayed at the DoubleTree over the weekend and this is by far the WORST hotel I've seen with a Hilton name on it. Mind you, this hotel is located in Oak Brook, IL, which is a very nice suburb of Chicago. The hotel is dated and hated. If you're looking for a 70s or 80s vibe, then this hotel is for you. What hotel can you go to in 2025 and NOT find a microwave or refrigerator in it? I had to ask for a refrigerator to be delivered to my room. The beds were OK at best. I can't believe they're charging the prices they are for such crappy rooms. The only positive things about this hotel were the customer service, which was very helpful, friendly, polite, and the breakfast they served. If you're in the Oak Brook area and need stay at a hotel. I'm recommending you NOT stay at this hotel. It is over priced and definitely outdated. The only reason they're getting one star from me is because of the customer service and breakfast. That's it! They need to bring that hotel in to 2025. Wow! read more

Pretty disappointing. I had hoped this was going to be my new "go to" hotel in the area as I am here and in a hotel 5-10 nights per month. The room they put me in initially should have never been used. It was so poorly maintained and dirty that it shocked me. Wallpaper being held on with tape, all the paint chipped, bathroom floors dirty, etc... I got one of those courtesy texts asking how my stay was going and I let them know. They offered to move me to one of the remodeled rooms on the same floor. If you have remodeled rooms available, why are you selling the old dirty, poorly maintained rooms? Packed all my stuff and moved to the new room. The room looked nice but right when I got into the room, I pulled out the desk chair and there was a woman's dirty sock in the chair! Shower gel was empty and other items not done. So, between dirty, rundown rooms and housekeeping that seems to be struggling, it was a complete disaster. Could just be my bad luck but be careful. read more

Moved to another part of Chicago to be closer to this area for work. Beautiful hotel and it is a great event space. Room was nice. The bed was amazing. Based on availability ended up in an accessible room with a bathtub based but it works. Being here on business I was annoyed that the ironing board was missing and they are half sized. There was one outside my door on checkin and just disappeared as it was beat up and never replaced. Thank goodness for wrinkle release. Special shout out to Camella at the front desk and Anna in the restaurant and bar. These two employees are amazing and do their jobs well with exceptional guest service and attitudes. Some things to mention that were not on brand was the Terrible toilet paper (stiff, thin, not confortsble and the cheapest) and the amazon essentials washcloths. I mean it ok but not what you except. The most important issue was the indoor pool and jacuzzi/spa was drained and closed which was not advertised and still offered as an amenity. I thought, I brought my trunks for this? The hotel is beautiful on the inside, great spaces and meeting rooms, guest rooms are warm and inviting, and you can't go wrong with their cookies. I loved that they were not stingy with cooks or water for Hilton Honors Members. As a Diamond member, I really appreciated that the accommodated an early checkin and the extra bottles of water when asked. Get that pool fixed and I'll stay here again. Not too far from downtown and really great hotel. read more

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This DoubleTree is in pretty good neighborhood but that's about it. The room I got at this hotel was musky smelling, carpets dirty, shower pressure weak, vents dirty, water drainage in shower grossly slow, toilet flushing slowly etc.... Not a fan of this hotel read more

Absolute dump! Rooms were absolutely beat to shit and outdated beyond belief. Just finished dinner and I am hanging in my new rental car versus going up to my room as my rental car is cleaner and nicer. Several guests could not check in well after the 4PM check in time. Sean at front desk does not belong behind a front desk. A must miss! read more

Upon arrival, the whole computer system was shut down and they were not willing to check us in until hours after we had landed from the east coast. No housekeeping whatsoever during our 4 night stay. No breakfast, coffee, etc. to be found anywhere. The lady at the front desk was incredibly rude. Grounds surrounding the area were nice however. read more

Terrible service. The phone number is incorrect and never gets picked up. I was billed twice for one night stay. It took me two weeks to get refunded, but then the refund never posted to my credit card. I am two more weeks trying to get this resolved, but not even Hylton customer service is able to call the hotel because the phone number is incorrect or does not work. Very frustrating! read more

Time for some upgrades to the room. Everything else in the area is so nice specifically the restaurants. But when you come to a room looking like this with holes in the wall. Come on. And we are also taking on water through the ceiling. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Hotels Near Me - Oak Brook, Illinois

I've stay at this specific hotel 3-4 times and I will not be returning. The location is great, and feels safe but the hotel itself is pretty run down. The hotel needs some help (upgrades, cleaning and maintenance). The furniture and TVs in the rooms are dated. The shower heads are so low, it makes it really challenging to shower. The shower water pressure makes it impossible to shower quickly. As I was showering, I found myself standing in a huge bathtub of lukewarm water because the tub would not drain (eww!). The warm cookie and complimentary water bottles are not enough of an incentive to come back. Really unfortunate because the location is great, but not worth the price you pay. I will definitely be looking into other hotel options when I visit the area again. PROS: * free parking * parking garage * great location * breakfast buffet for $16.99 per person (nice to offer something, but not anything to go crazy about - eggs, potatoes, French toast, bacon, sausage and pastries) * bar/restaurant on site * variety of surrounding restaurants * mall is across the street * welcome warm cookie * complimentary water bottles * great front desk customer service CONS: * AC didn't rework during November stay. I set the thermostat to 64° in hopes to cool the room down, but the room felt like it was at least 75°-78° at all times * black hair all over the bathroom floor (these rooms are not cleaned thoroughly) * flat old pillows * no refrigerator in room * furniture in rooms is worn down and needs attention * no room cleaning unless you stay more than 4 consecutive days read more

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Don't want to bury the lede so: BEDBUG STORY. My wife and I went to Chicago to visit a daughter and I had booked a room at the DoubleTree in Brook Park. It wasn't close but it was Labor Day weekend and I had waited too long to book and it was close enough and affordable (still, about $200 a night!). I checked in through the Hilton App but when we got up to our room on the 4th floor right away our senses were assaulted by what smelled like rotting old used carpet and garbage. There were floor fans running and it was obvious there had been a flooding (cause unknown). We went into our room but the smell followed us, so I went down to ask for a different room. They sent us to room 221 but that already had someone in it so back to the front desk where they said they meant to send us to 224 (their mistake). Truth to tell we could still somewhat smell the moldy carpet way down on the second floor so the water was obviously sinking downward, but we still stayed that first night. We came back to the hotel after being out the next day only to spot a bedbug sitting right on one of the beds in the middle. My wife freaked out and this time they moved us to the sixth floor (and comped us one night) where we didn't see any more bugs and we were above the water stink smell. However my wife still didn't sleep well. We guessed the water from above might have chased the bedbug out of hiding, but just a guess. My real complaint is the same as always. The staff tried their hardest to make us happy but their is only so much they can do when ownership allows maintenance to be lax in a hotel that has the name HILTON on it. Rich corporations screw workers and customers when they let buildings decay. The carpeting in this place was really old and dingy, so no surprise a little water brought out the worst. Also the pool was out of commission (maybe for a long time? There was black tape over all the Pool signs). Do better Hilton!!! read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Hotels Near Me - Oak Brook, Illinois

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The positives were the bed was amazing & I rested very well under the thick full comforter. The pillows were right amount of fluffy yet firm. The showers had steaming hot water & great water pressure. There was ice cold water & cups available in each conference room & it was regularly replenished. The overnight checkout receptionist was kind & hospitable. Now the bathroom had mold on it above the sink. Housekeeping would not give us additional towels told us to dial zero yet no one answered whenever we called. We stayed for four days for a conference. There were two wet spots in our room on carpet and there were other stains wet spots throughout the hotel. The main conference room had a foul odor & the air conditioning was not working properly. The receptionists during day/afternoon were talking amongst themselves & looked annoyed when approached with questions. The parking garage elevator was very dirty not well lite. The door was also half open broken. We requested a cooler & microwave in our room. The microwaves are only in ice room per floor. The room where microwave and ice where was dirty luckily we brought micro-ban multipurpose cleaner and Lysol. read more

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My wife and I selected this location for our wedding/reception due to its Oak Brook location, but had all our jewelry/gold stolen from our rooms. The whole wedding was a disaster, event manager couldn't haven't cared less, and they even gave us flack for calling them out for other issues we encountered. I don't need to go into details, but when you have Indian jewelry that's been passed down multiple generations and you're supposed to celebrate your wedding, but staff were handing out keys left and right without verification, needless to say don't have your wedding or reception here. No cameras or videos to track anything. Our event manager got switched 1-2 months prior to our wedding, and the replacement was MIA the day of the wedding. They couldn't even refill the plates for dinner, messed up the beer and special his/her cocktail drink. Overall a horrific experience and I would avoid at all costs. read more

Nice and cozy room. Quiet with a balcony. Nice getaway type of room. I'll definitely go back. In an area where it's a ton of stores and restaurants also. read more

Not sure why this place got so many low reviews. I had an amazing stay. First off, Carmela at the desk was exceptionally helpful and gave food recommendations and even had a spare ac adapter! The event staff was awesome from Dragi the bartender to the servers Martha, Dan and Elavia (so sorry if I misspelled the name)! They were friendly and the food was excellent!! The room was clean and met my expectations. The hotel gym was your standard hotel gym but glad it was available and open. Would highly recommend! read more

Genuinely the worst hotel I've ever stayed at. The lobby is super updated and pretty, but that's where the attention to detail stops. The elevators are old and rickety and take forever; with the amount of conferences they hold, you might be waiting a while. The hotel breakfast was $16.99 for bad buffet food. I found 2 hairs in the eggs, multiple "clean" plates were dirty, and i found a very large bug in my fruit. When I pointed this out to staff, I was told it was "just a fruit fly" (it absolutely was not) and their manager was gone so they couldn't do much. The bed we had was hard as a rock, and the sheets were... interesting. The duvet was sandwiched between two top sheets and didn't appear to have been washed. The balcony attached to our room was a dirty cinder block with a fairly large hole near the railing big enough for a laptop to fall through (and most definitely a phone if you're not careful). When we asked for towels, we waited over an our before hunting down some ourselves. They never arrived with any, so I'm glad we took matters into our own hands. We also had a gift delivered to us and front desk didn't let us know or have anyone bring it up. We only found out because the family member who sent it wanted to make sure we received it. The ceilings had water stains, the carpets were visibly dirty, artwork on the walls had been severely scratched and damaged, ceiling boards had been removed and just left on the floor in the hallway, and our room was sweltering (even with the thermostat reading 60). Everything here is dirty, outdated, and unsafe. Absolutely avoid this hotel if you can. It's a wonder they don't get more people sick/hurt. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Bug found in the hotel breakfast - Hotels Near Me - Oak Brook, Illinois

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I stayed at the Double Tree Hotel by Hilton for 4 nights during my Chicago Marathon weekend. This hotel is located about a 40-50 minute drive outside Downtown depending on traffic. Customer service is great and checks you in quickly with a smile, water bottles, and complimentary cookies. They didn't pick up their phone when we tried calling from the airport and to ask if early check in was available. The room was great. It was clean and mostly quiet at night. The king bed was comfy but the super soft pillows weren't very supportive, even when stacking 3 of them! House keeping is only available for stays 4 nights or more. You have to request housekeeping and depending on how busy they are, they may not be able to accommodate your request for housekeeping. They were able to bring us extra towels and take out our trash. The rooms can use some upgrades, like the cracked popcorn ceiling and lumpy carpet. Nevertheless, I'd stay here again the next time I'm in Chicago. read more

Breakfast Buffet was so good fresh fruit and many choices to choose from. Servers friendly and refilled coffee and juice. Great value for the price when away from home. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Lots of great cut fruit yogurt etc - Hotels Near Me - Oak Brook, Illinois

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Meh. Just meh. The only reason we have a third star is for the cookies. It was 90 degrees all three days i was in Chicago and my air conditioner died the second day and the room was basically insufferable. Thank god they finally sent someone up to look at it but the room never really recovered. read more

Not very happy with the stay. Ceilings are falling down. The 7th floor smells like mildew and is very musty. Shower had a hole in it so it would drain between the shower over lay and base. read more

DoubleTree by Hilton Hotel Chicago - Oak Brook - Hotels Near Me - Oak Brook, Illinois

Every single thing I asked for had a reply- NO. No breakfast no room cleaned daily no early check in no late check out. No room change available when my room was dirty and the furniture dated and destroyed. I have stayed in a lot of hotels and ended up laughing at all the nos. My husband liked the sauna and the grounds are pretty. But my room was not cleaned at all during our 4 day stay!! And no complimentary breakfast not even coffee anywhere. read more

If I could give no stars I would. My husband and I decided to stay here after we left our wonderful anniversary dinner. We booked a king size bed for an overnight stay. We checked in and were informed by the concierge at the front desk they did not have any king size rooms available, they had over booked and only had 2 double bed rooms, WTF!!! My reservation specified King size bed, I want what I requested AND paid for.....KING SIZE BED. My husband and I couldn't even sleep in the same bed, we are too grown and BIG (height and weight) to try to squeeze into a full size bed. The front desk staff apologized for the inconvenience. I wasn't refunded or compensated for the inconvenience. like wtf. We were hoping to spend the night together in the same bed, but obviously that's not gonna happen. We were pissed. This is unacceptable. They have definitely lost a hotel regular. read more

Room terrible paint pealing in the bathroom mold around the tub. Lobby updated but don't let that fool you rooms are terrible and nothing is open in the lobby anyway. The pictures they post must have been taken years ago. Doors old and chipped. Decor completely outdated. Parking lot dark and not safe. Really terrible all around to be a Hilton. They should close and update. I wish I would have read the reviews before staying here. Don't stay here. read more

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Total Disregard for Customer Satisfaction Management could not care less about how unhappy customers are with the conditions of this hotel. Common areas are well maintained to give the appearance of a nice hotel, but the rooms we stayed in were old, very poorly maintained and in disrepair. Paint was flaking and scraped off every door, door frame and the ceiling. The ceiling above the shower was literally flaking off and falling in the tub. The ceramic refinishing paint applied to the tub was chipping off around the drain. And the edges of the furniture was literally scraped raw. To make matters worse, the hallway noise continued all night long and the mattress had an enormous "depression" that I kept rolling into while sleeping. God only knows hold old this damn mattress was. I emailed Hilton Corporate in the hope someone would care. They didn't. After multiple interactions, their greatest expression of regret was to add some points to my HHONORS account - which amounted to about 10-15% of one night's stay. Terrible experience and total waste of time interacting with the management. read more

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Stay there New Year Eve to bring New Year's in which I thought was going to be a wonderful experience. A group of 20 people went and over half had complaints about the rooms. Rooms 462 and 342 had no hot water. Bathroom was dirty. Paint falling from the ceiling in the showers and the shower curtains are torn. We got no help at check and was told to call the manager back on January 2 (Crystal Denton). Of course I left messages and sent emails along with pictures and have not gotten a response. This was the worst stay and would not recommend to my worst enemy. read more

Each time we visit we are disappointed more so than our previous visit. The staff has went downhill providing exceptional service and the cleanliness of the hotel is not what it used to be. We experienced a flippant attiude by the front desk person and both my wife and I decided that even though the location of this hotel is perfect for our needs, we will investigate other hotels in the area during our next stay .... read more

If I could give zero stars, I would. I'm kicking myself for just booking in the Hilton Honors app as the recommended accommodations for my daughter's dance competition without reading reviews first. It was TERRIBLE. We pull up to the covered main entrance which at first glance makes you think there will be a bellman, security, anyone. Nope. Not a single staff person. We can see a few luggage carts in the vestibule so we grab one and I then go to park. The parking garage is dark and does not feel safe. The elevator is dirty and small. There is access on the lobby level but there is nothing that communicates this. The lobby is nice. The people at the desk are not. This tells me there is poor management. It's clearly understaffed. We get to our room and it's very stuffy. There is no fridge. But we decide to just make the best of it and relax. Then the rain storm hits. Water POURING in from all three window panes. I call the front desk and they are completely unfazed "ok I'll call the engineer." After 10 min I call back and ask for another room. They oblige. No one to help. We head down and tell them there is also water pouring in from the ceiling on the 7th floor in one of the wings. The response was just "I'm trying to contact the engineer." New room is dry but never cools off despite turning the AC to 60. Rooms are run down. Old TV. Hot and stuffy. Then I'm awoken at midnight to loud voices. The room next to me is clearly fighting and getting louder and louder. Eventually I have to call the front desk and tell them it's a potential domestic violence situation. A girl answer and says "ok I'll be up." The yelling did eventually stop. I have never stayed in such a terrible hotel. I would have been better off any where. DO NOT waste your money. read more

Worst. Hotel. Ever. I have stayed here several times in the past, and each time it just gets worse. The property is a bit worn and dated. It has been papered over, but not actually renovated. Lobby ls large and seems impressive. There is a small bar area which does serve food, at least until 8. Rooms are fair size, but run down. Clientele is a bit dodgy. Be advised - they DO NOT clean rooms here, and you need to get the towels yourself. I decided to stay anyway because the location is good. I checked in Monday, and room was dirty, several hairs in sink. Floor dirty. I'm used to this here and I clean it myself. Room is freezing and I could not get the heat working. I phoned and the engineer came up and looked at it. It did not improve. I was tired and intended to get a shower in the morning. But by morning, there was NO hot water at all (yes, none). Phone desk again -- ok, sorry, we're working on it. Marilyn at front desk is quite kind and accomodating. Doing the best she can but, the hotel is just not habitable. I go out. I come back. Now theres no water AT ALL. That tap is DRY, people. I phone -- ok sorry. I was on a holiday trip, and had a lot planned. Spent the day scrambling for new hotel and loading the car. Checked out. Will not be back. Recommend you stay away. read more

I'm not sure I would even give them a one? Checked into room and 110 degrees. Opened the door and sat outside for one hour after calling for maintenance twice. Maintenance shut heating system down completely as he said it was the only way to cool down the room. Met with some colleagues in the morning whom all had a coffee maker - not me! Told at the front desk you have to request it as well as a mini cooler. Also learned they don't change bedding unless asked to?? To top it off and being polite the toilet needed to be cleaned. Simply shocking. However the bright spot was Anna in the bar but after arriving back at 9:15 found they closed the restaurant and then bar at 10:30?! I guess so you get a good nights sleep. I have stayed at many Hilton Double Tree but this hotel desperately needs room renovation and FAR from any Hilton standards. read more

Hilton is definitely my favorite Hotel brand so let me preface that before I continue my review. This review is reflected during my staff during COVID-19 pandemic so a lot of the amenities, room service and hospitality you would expect to see and experience was not present during my stay; which was disappointing yet totally understandable. Therefore this review is slightly incomplete and will be left with a 3 start rating until I am able to return. With limited staffing no fresh cookies due to the kitchen being closed you would think that coffee would be complementary - not here they charged over two dollars and 50 Cent for less than six oz of coffee which I thought was completely weird and something I've never experienced before at a Hilton brand hotels. The room was okay and the decor was pleasant. Cheers and safe travels! read more

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