It was... disappointing and NOTHING like the real Drake. Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget. read more

We stayed two nights at The Drake Oak Brook on a trip in for a concert at Allstate Arena, and by the end of it, we were already talking about when we'd come back. This is a hotel where the staff is genuinely the star. The valet, a seasoned guy with a classic Chicago accent, was warm, quick with recommendations, and set the tone the second we pulled up. The front desk matched him. For a four-diamond property at around $200 a night, it punches well above the price. The property itself earns its reputation. The landscaping is beautifully kept, with a gazebo and plenty of outdoor seating that works for a quiet morning coffee or an evening drink. Inside, the lobby has what look like Chihuly-style glass sculptures and a mid-century-Chicago kind of grandeur -- you can tell this place has hosted a lot of weddings and receptions, and it would be great for them. Our room was impressive. No real view, but the finishes were strong, the shower was good, and, a minor miracle, the TV actually worked and streamed without a fight. The in-room drink cart was generously stocked with pre-made cocktails and select wines, a nice touch you don't see often. The bar downstairs was a highlight: the "skeleton key" in the room unlocks a free off-menu drink, which is exactly the kind of small-theater move that makes a hotel feel like it has a personality. Our Platinum Marriott status got us a room upgrade and complimentary breakfast, and they were generous with points on top of that. The breakfast was nice -- though I'll be honest, I wouldn't have paid $24 for the quality of their continental spread without the comp. Parking was easy, valet is free, and the gym has Peloton bikes (we didn't use them, but good to know). 3.7 stars overall. The honest gripes: doors on the east building are thin. We could hear hallway conversations clearly, and at times other rooms, not a dealbreaker this time as people were quiet at a reasonable time, but surprising for a property at this level. The exterior lighting has also not been maintained, bulbs are out around the building, and only the "th" in the classic mid-century "The Drake" sign was lit up, which is a shame because that sign is a whole vibe when it's fully on. Also, fair warning: a traveling baseball team had effectively colonized the bar during our stay, with a swarm of tired kids and tireder parents. Not the hotel's fault, but worth knowing if you're coming for a quiet getaway during kids baseball season. What would push it to four stars: better sound insulation on the east-side rooms and a maintenance pass on the exterior lighting. Both are fixable, and the rest of the experience is already there. We'll likely be back. read more

Fancy-ish! The Drake is more than just a hotel, it has multiple restaurants (Colonial Room, Starbucks, Polo Lounge and Coa), conference rooms and banquet halls that can be utilized. They do not have an indoor or outdoor pool, however they do have a small fitness center with all the essentials. Staff members are awesome here. Everyone was accommodating and friendly. My husband and I were welcomed as if we were part of the family. Unfortunately for me, I forgot my eye glasses in the room after checking out. I called to see if anyone had turned them in and thankfully for me, house keeping did turn them in. They had asked me what room I was in and to provide them a description of em. I really appreciated this since I knew they wouldn't be giving them to just anyone. I was able to pick them up a few days later. The colors and vibes of the premium rooms are very cozy and warm. There is a lot of detail in how it was designed and I really liked it. The AC worked very well which is a top priority for me. The grounds are kept clean and tidy. The 1 thing I didn't love was how thin the room walls are. We could hear people in the hallways even if they were just walking without talking. Everything else though was great though! Tip - if you stay in a premium room it comes with a key that gives you access to a complimentary drink, app, or dessert at 1 of their onsite restaurants. read more

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Went for afternoon tea today and it was an interesting experience. First off, the service was great, very attentive and kind. The tea selection was so-so, nine total options of loose leaf tea. Beautiful cups and plate settings though. The food however was pretty awful. The finger sandwiches tasted like they were made a while ago and the bread was stale. The selection was about 80% desserts and then a few of those stale sandwiches. The scones also were hard and didn't taste fresh. We had a lovely time and it was so nice to bring a slice of cake for my friend's birthday. I wouldn't go back simply because the food wasn't worth it... wouldn't recommend. read more

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Ambience and attention to detail are both on point. I've been all over the world and when a reasonably priced hotel gets it right-I am honored to stay there. This place was elegant and unique- stylish with a boutique flare. Definitely going to be my new go to place (other than the Kimpton Gray downtown). Well done Drake. I'll be back! read more

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Went for mother disgusted high tea experience and it wasn't that great as the Chicago Drake! The tea didn't have lot of variety and the sandwiches they served weren't that good The ambience isn't great too there were multiple events happening around that made it loud. read more

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We went for tea time. Great service! Always filling up our tea. Asking if there was anything else we wanted. We also celebrated his birthday and they came and brought a dessert and a saxophone player read more

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I travel a lot for work, so I get to choose where I stay. The Drake was one of the recommended hotels on our booking site, so I decided to give it a try. I'm a Marriott bonvoy titanium elite member, so it was an easy chose. I booked a king room, Marriott members stay that same with breakfast for 2. I took a red eye into the city, so I arrived before 7am. In order to check in early, I had to switch to a double bed! Gladly accepted! I'm town about the hotel. It's updated, but you can tell the building has old bones. If that makes sense. The room was spacious, the beds were comfortable, but the pillows were too soft. The sheets and pillows cases were wrinkled, and there was hair in my shower. Complimentary parking is always a plus. It was just little things that kind of turned me off. The robe was dirty, a few of the towels had markings. I absolutely LOVED how the tea came out. The food was not good to me. The pancakes tasted like fast food. The bacon was far too crispy. The Cajun chicken wrap was sooooo dry! Omg. Then I had to reach out to tell them about my free breakfast because they still charged me for it. Probably wouldn't stay again. read more

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This place is weird... seems like a decent wedding venue... not for a hotel... they have clearly spent $$ trying to modernize this 1940's build. Rooms are clean, beds are decent... but the hotel is noisy so many noises at night, hard to even guess where they are all coming from. Lobby reminds me of a Trump bus stop, lots of glitter and gold paint... well worn... Showers are hard to use, water temp is volatile then there is the internet... we checked out early... if you want a small cramped room go downtown Chicago I am a Marriott Titanium for Life member, I've stayed at over 1,000 Marriott hotels.. this was the worst experience I've ever had. read more

The Drake Oak Brook, Autograph Collection - This hotel's tv and internet is terrible experience - Hotels Near Me - Oak Brook, Illinois

The staff members were friendly and welcoming. Check-in was simple and easy. The room was big, loved the king size bed, comfortable and had a great night sleep. However, few things that need some improvements. The water temp in the shower takes long time before you can feel the hot/warm water. I had to turn on the shower to hot for five minutes before the water got warm. Not sure if the room was far away from the water heater or what, but never had this issue at any other hotels that I stayed in. The left closer door didn't open all the way, as the main doors hinge got in the way. Finally, the hotel is very noisy, be it the folks walking the hallways talking loud, the loud music from the events, etc. If you are looking for a quite place for R&R, might want to reconsider. read more

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The best Food music ambiance Drake & Anna Majus keep us coming back 80 years of family traditions read more

The Drake Oak Brook, Autograph Collection - Thanksgiving brunch! - Hotels Near Me - Oak Brook, Illinois

Checkin- young lady who checked me in did not go through amentities, packages (that i paid $800+), or property map. I had to ask for direction to the NYE event details. I had to book 2 nights stay individually b/c of the NYE package, which was fine. But the young lady failed to go over the full stay for both days & i wasn't reminded about my $60 breakfast credit until 9p the day before checkout. I ended up having to order breakfast in the room & they charged a $20 service fee, which should've been comped due to the failure to go over the package at checkin. The menu for room service is built into the tv, but the breakfast menu wouldn't populate. I stumbled across a menu online for the hotel & asked the front desk if it was accurate & they said yes. It was indeed not accurate & prices were all about $3-5 more per item, which i discovered after placing my order. Additionally, the new yrs eve dinner & brunch menus were not displayed or provided before, during or after purchasing your packages and i had to ask several times to even get a copy once I arrived & checked in. Some of the front desk workers seemed to have stale taste in their voice as if you were bothering them. When it was actually more of an inconvenience to me to even be calling about these things. Room: the heat was terrible. The vent, thermostat & return vent are all next to each other. So the the temperatures read inaccurately. We had to keep the heat on 82 to get the room warm. Otherwise, the air was cool coming out. The robes that they have (only provided 1 even though we had 2 registered guests) are not plus size friendly, nor did they have an alternative option. Slippers were not provided either. The ice bucket was terrible. Ice melted before you even got back to the room. Additionally after all the back & forth about the $60 breakfast credit that I confirmed was on the account PRIOR to ordering room service. I also confirmed with front desk & the restaurant that the credit was redeemable in room. They still charged my credit card full price for the room service. I did speak with a manager about my stay & outside of refunding me the breakfast charge. His response just seemed to be more along the lines of "thank you for letting us know" and that's about it. We had a lot of options for places to stay & ring in the new year & I'm a bit disappointed at my overall experience here. Overall, the experience was a tad subpar outside of the holiday event, especially the front desk staff that I encountered. read more

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This review is for the igloo dining. The concept is very appealing, and the igloos are a good size to hold up to a party of 6 comfortably. Although the food was very good, the service was lacking - I never received my second drink with dinner. The igloo itself was very chilly. They had one small heater in the igloo, and we all kept our coats on and were very cold. It was 34 degrees outside with no wind. If it were any colder, it would be unbearable. Having done it once, I'm glad we had the experience, but I would not choose to do it again. read more

The Drake Oak Brook, Autograph Collection - Igloos - Hotels Near Me - Oak Brook, Illinois

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Came for high tea on a weekend. Be prepared to spend a lot of time here. It is so slow paced you could read a whole book in the time this took. And why? They put all the foods on the three tiered tower at once. So it isn't like they split between savoury and sweet like other places? The delay in getting a check was literally a half an hour from the last time anyone came around. And the tables they cram in here are just too small to accommodate all the things that need to be on them. Food is a meh. Tea is great. The sandwiches are nothing special and the pastries are awful. So dry all across the board on the sweets and nothing impressive. For $55 a person I expect more. read more

The Drake Oak Brook, Autograph Collection - Birthday treat - Hotels Near Me - Oak Brook, Illinois

Champagne brunch was horrible don't waste your money! Limited options of food, they put two plastic card tables together and put a black sheet over it to accommodate my party of six. It was a plain banquet hall no decorations for the holidays except for outside in the courtyard. Food was room temperature and not good. read more

We had a lovely stay at The Drake. A bit of a snafu at the beginning as the automated lock on the door has powered down without battery and it took several trips back and forth to the front desk along with a 30 minute wait for it to be fixed but they were so diligent and worked so quickly to get us in our room. The staff were all wonderful. Our room was gorgeous too. We were in the newly renovated building. Breakfast came with our room rate and we couldn't have been more pleased. We would highly recommend The Drake should you find yourself in the area needing a stay at a hotel. read more

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This review is for the Sunday Champagne Brunch at the Drake Hotel, Oakbrook. Service: The service was great. We were seated right away as we had a reservation. We were greeted by the waiter the moment we sat down. She kept our table free from dirty plates, promptly brought water, coffee and mimosas when needed. Food: I'm giving the food 3 stars. Some of the hot food was room temperature. It was mostly the meat selection. The omelette station was nice and allowed for you to choose from a handful of ingredients. The waffles had a nice crisp to them and the seafood was fresh. Cost: This brunch is $65pp. I believe this is overpriced as there should of been more variety of food options, warmer food and some of the items were a bit bland in taste. read more

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They need to give that lady back her money. No heads up were given at time of construction. That took place during wedding. If you're thinking about this as any type of venue. I'd strongly encourage you to keep looking far from this place. read more

Service is horrible. I'm here right now for a party that people had to rsvp to. They ran out of steaks, which the guests chose to have as an entree when they rsvp. After waiting a half hour or so, the guests finally got their food. Some of the guests didn't finish their food that arrived 30 minutes or so after, so they asked for a to go box. One of the servers told the other server that the food can't leave the premises for liability reasons. We said to them that most of the guests didn't get their food really late. She had to ask, probably someone from management, to see if some guests can take their food to go. She comes back and said they will allow it. Then when the server came around and asked for coffee. I ordered one for myself. Again that was over 30 minutes ago. Still here waiting for my coffee, no servers in sight since asking if I wanted coffee. Needless to say that we will mot be returning to this place. If you do come here, hope you get a better service than we did. read more

The Drake Oak Brook, Autograph Collection - Hotels Near Me - Oak Brook, Illinois

Karina at the front desk was so helpful in processing my gift card. I appreciate her patience. I stayed again this week but when I went to check out at 6:25 am, there was no one at the desk, so I was unable to use my gift card to pay for my room. Room was close to $300 which is more than I typically pay, but was very nice. Beautiful property. Clean. Quiet. Cozy bed and posh showers. Plenty of free parking. I'll stay again. read more

The Drake Oak Brook, Autograph Collection - Hotels Near Me - Oak Brook, Illinois

Went to the Dickens Carolers for dinner last night, it's the ONLY reason we went. We had a reservation at a prime time, 7:30. While our server was great, we felt it was a bait and switch bc the carolers only performed one song with their backs to us before they left sharply right before 8pm and never came back. We wouldn't have come had we known this would be the case, as other obligations kept us from scheduling earlier. Mind you, we weren't the last table in either. There were still a dozen or so tables left when the carolers finished and many had recently sat down like we had. A+ for the decorations though, the place is beautiful. Don't miss the coffee shop! It seems the marketing department is hitting it out of the park with these events and the decor, but the actual execution of these events might be disappointing. read more

Igloo Dining: 10/10 experience! Came here for a friend's birthday and it was so much fun! The staff in the lobby were friendly and so was the waitstaff. Our waitress was even kind enough to go through different items on the menu to help us with our indecisiveness! Food was delicious and so were the drinks. The ambiance is so nice and I liked how they played music. Even though it was a cold day, the igloo was warm and there were little windows to open if it got too warm inside. It was a nice place to hangout with friends and I would definitely come back here in the future! read more

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Had a wonderful experience dining in an igloo for a girls night out. Despite the cold gloomy day, it was toasty warm in our igloo! Our server, Mary (receipt said Maria though), was amazing and so attentive. Food and drinks came out pretty promptly, considering how far the staff had to come to bring it out to the outdoor igloos, so we were very appreciative of each person who delivered items, as they were so friendly! After dinner, we went to the lounge/bar area for another drink and Rigo made our time there so fun and memorable! Kudos to everyone on the team for a great experience, they were professional, knowledgeable, but with so much personality that it was a night to remember! read more

The Drake Oak Brook, Autograph Collection - Dining igloos - Hotels Near Me - Oak Brook, Illinois

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Not sure what Conde Nast was smoking when they handed out the top rated award to this property. A quality and historic Chicago brand expanded to Oak Brook by the Marriot Autograph collection. Had high expectations for so many reasons: having status with marriot, coming to an autograph collection (especially the Drake), and knowing that my buddy dropped ridiculous levels of money for his event. My expectations weren't met with any level of satisfaction. Simply put, I have spent less money for way more quality. My experience started with a wedding coordinator named Melissa. She was quick to point out that the groom was tardy. In request of a very simple accommodation, she shot down requests that were very much within the realm of appropriate. She is clearly under the impression that the money spent here is Monopoly money. I tried to check in at my designated check-in time to find out my room was not available. I was told I would receive a phone call within a certain amount of time to follow up. Nope, I had to call. When we finally got in the room, it was small and unaccomadating. The room had a moldy scent and amenities that were missing (no blow dryer). I had to call three times to get it there two hours later. We were offered accommodations in the way of a free cocktail and breakfast. I decided to let it go and just move forward. But, oh wait, the vouchers offered were significantly lower than the cost of menu items. A $10 breakfast coupon for an average of $15 breakfast. Similar for the drink vouchers. Come the next day, I come in to check in and assure all is running well. Same mistake for other guests: even at 530 pm - the rooms aren't ready and, furthermore, folks are being downgraded. I filled out a form sharing my disappointment only to receive an empty, half-hearted respons3 from management. This was the easiest one star review I have ever written on Yelp. Get less arrogant and get your act together. read more

Had a great brunch in the flower room with attentive staff and omelet bar with two cooks. The charm of the hotel is like stepping back in time to the roaring 20s with Al the modern amenities of the 20th century read more

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Well this certainly was a great treat for thanksgiving. My sister friend treated us to this buffet style feast at the Drake. Food was delicious. So despite having regular turkey because my sister doesn't like turkey we went here because they had seafood they had veal they had leg of lamb and they also had Spanish cured salmon from tapas. I don't know how much she spent but I do recommend if you have next year for Thanksgiving and don't like turkey and want something different for a change do come here.. food was good but it's hard to rate this as a five-star since I've had better as an individual entrees versus buffet style but it's good and probably the best thing if you don't feel like cooking for Thanksgiving read more

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Lovely service at the summer afternoon tea with a selection of teas, sandwiches, sweets. The blueberry or cranberry scones with strawberry jam and lemon curd that opened the afternoon were my favorite. There's an option of a mimosa, cranberry juice, or other non-alcoholic beverages to open before the tea arrives. read more

The Drake Oak Brook, Autograph Collection - Summer afternoon tea at the Drake. - Hotels Near Me - Oak Brook, Illinois

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I chose the Drake hotel as a celebratory spot for my birthday. We had a pleasant stay with a near perfect experience. With the recent upgrades, the owners of the Drake Oak Brook upped the ante with the renovations. The rooms are modern and stylish. The room upgrades are a far cry from what they looked like. They take covid precautions seriously with mask signage in the lobby and hallways. I appreciate the hand sanitizer stations on every floor. Housekeeping does an excellent job cleaning the place. When I went down to the gym to do a morning workout, minutes later they already had staff onsite cleaning equipment. The extra masks in our room were a nice add on too. I was excited for the outdoor pool to open, but the pool was under construction during our visit. Hopefully, it opens next summer because I am curious to see the outcome. The food and libations at both the Colonial room and Polo lounge are delicious. We ordered room service for dinner and ate breakfast onsite. We placed our dinner order while we had drinks at the lounge and by the time we returned to our room, our meals arrived minutes later. Talk about swift service! Not a single item on the menu was disappointing but I'll save the details on the food for a separate review. My two issues with the place are the size of the bathroom and the noise level at night. As mentioned earlier the rooms, especially the premium king room, is gorgeous but the bathroom is super tiny. Even with the separate area for the sink, the shower is just too close to the toilet. Our exchanges with staff were great but throughout the night, we heard doors consistently slam. I am not sure if it was housekeeping or our neighbors nearby but the soundproofing in the rooms and hallways is not the best. I am a light sleeper and even with my earplugs, drowning out the sound proved impossible. Despite the mishaps, we had a wonderful time and would love to make a return visit when the pool is open. read more

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Went last Sunday (9/24), had I known the venue was in a meeting room I would have gone elsewhere. For the amount they charge the ambiance could have been better. The food was okay, when I think of the Drake I'm expecting greatness. The roast at the carving station was bland and cold. Dessert table cakes were dry! Mimosas were not flowing, we had to flag down a server. The staff was friendly and helpful. The show stopper was the magician, he was very entertaining! I felt the step up was an after thought, the hallway leading to the room was misleading (beautiful flowers, lights, chandeliers) read more

The Drake Oak Brook, Autograph Collection - Hotels Near Me - Oak Brook, Illinois

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This was a great experience. The location is awesome as well to get to the city and to the airport in no time. We were able to get into our room early with friendly staff waiting on us. The only thing I didn't like as those Cicadas lol and the internet was a bit weak since we stayed in a corner room. Other than that we will be back her again. read more

Above average service from Peyton yesterday evening. We made sure our party of four made the ticket worthwhile. Drinks and variety of appetizers worked well $. "Hotel Speakeasy Ambiance". Definitely room for improvement considering the competitive restaurants in the local area, which can be a good thing... Former restaurant owner. read more

So I stayed here a few years back pre-Marriott and loved the charm of the hotel and great service received. This 3 night stay did not disappoint and I must say the refurbished rooms are lovely and and incredibly comfortable. Charm and historic vibes still here along with the fantastic and friendly service. read more

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Nobody answers the phone. I have tried to call to inquire about making a reservation for tea since I moved out of the city and nobody wants to pick up the phone. I called each extension and all of them declined my call or sent me straight to voicemail. So unprofessional and frankly embarrassing since you have the gall to call yourself a "luxury" institution. Absolutely laughable. read more

I met Jim Nagle in 2015 after he bought the Drake; big plans. He came thru! The place is spectacular like I remembered. What a place, totally opulent with a super staff. Jim should take over Chicago and fix that too. read more

This review is for the Sunday brunch. I enjoyed most of the food offerings, and the service was excellent. However, some of the hot food choices weren't hot enough, and some of the cold food choices weren't cold enough. The price just keeps going up and up. What was $65 per person before became $80, and now it's $120. It will soon price me out of my budget for attending. read more

This is such an amazing concept for pandemic dining and if you are being Covid conscience and don't want to dine indoors with large crowds. You have to make reservations online and there is a cancellation fee if you don't show up. Even though it was super cold outside, the inside was toasty and bright due to the heaters and lighting inside. The service did take a very long time, possibly due to the distance from the kitchen to the igloos. However, the food and service were great. I'd highly recommend for a family night out or a romantic date night. read more

The Drake Oak Brook, Autograph Collection - Igloo - Hotels Near Me - Oak Brook, Illinois

This is my favorite special occasion place to go for a special occasion. Their château Briand is the best. Their presentation is beautiful. Love it! read more

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Where do I start ?! Let's first start by saying "Stacey or Stacy" " that is in charge of "high tea" needs to Learn how to treat customers with respect and not with her pompous attitude. My blood is boiling. I recently found out about your hotel and was looking forward to enjoying a day there. I live in downtown Chicago. I couldn't get any of my questions answered from the website, so my friend drove me down since I have a broken arm. I spoke with the two girls working at the high tea place, and they could not answer a few of my questions. They kept phoning their manager name, Stacey and still I could not get clear answers. I requested if Stacey and I could talk as I was doing high tea with several of my nieces that happened to be short in nature. When she came out, I let Stacey know that I was suggesting little kids tables as their website states it is a kid, friendly service and accommodating. She let me know that HER nieces fit in the chairs and had no problems???!! I' let her know that NOT all nieces are the same size and she should really listen to the Customer versus self focus. When serving hot tea to children, it could create a danger having these high tables, so I simply asked if there could be small tables to their height in addition to their safety. She did not listen to one word, I said. Probably will never be coming to your place for high tea. I was VERY looking forward to having the TEA SERVICE . Again, I had a friend drive me over two hours round-trip just to get questions answered. I let her know of other places that had smaller lounge tables and more accommodating, and she reassured me with her attitude that no one else in town has that type of service. Very disappointing as I was really looking forward to coming to your hotel this weekend. One of the nice girls at the restaurant pointed to the room across the way I believe it was called three oaks inside sometimes they had the services in there with small tables. . When I brought it up to Stacey, she literally gave me attitude and said she was in charge of the entire tea service. I let her know if she was in charge. She needs to educate the front desk staff when people are calling to make a reservation. Again , truly disappointed as you are an autograph, Hotel. I left many words unsaid and left fuming. I am sorry for all the misspells is that as I am voice texting this as my hand is in a cast. read more

Excellent staff, rooms, service, I felt at home with the professionals that make up the staff. It must be that Midwest charm I have been hearing about. read more

My cousin and I decided to do a girls weekend away from the city and choose The Drake because of its chic and beautiful rooms. She booked everything because she's a member of a rewards program through the company. They have two sides, apparently there's an under ground tunnel if you don't want to walk out in the cold, (we never used it). The stay overall was great. Clean rooms. Big mirrors. Chrome cast. Room service is a little slower than what I'd like but no biggie. The temperature control is INSTANT! Kicks off right when you adjust the temperature. We were super excited with our *fancy* stay. But on our second night the valet had trouble w/ our car. The valet guy, James, came back and said he couldn't do it and we needed a new battery. Lucky the other guy, (I wish I caught his name), serviced us. He was willing to play with the fob since my cousin had left earlier in the day and explained how it could be opened. Now when we came back is where the real issue started. We pulled up and James was on duty. He asked us if this was the car he was having trouble with and when we said yes, he pretty much barked "park it yourself". When we stood there in shock, he said "it's cold. I can't be out there 10-15 mins playing with it". When we parked we decided that the way he spoke to us was NOT okay. & the fact he refused to service us, paying guest, was NOT okay. The other guy had no problem. Did he not explain how to work the car to James ? So in the morning I handled the complaint while my cousin brought her car around. The manager on duty was named Elina? Something with an E. She apologized and I could tell that James behavior bothered her. We asked for a late check out earlier in the day and she comped the fee as her way of apologizing. She gets 5 stars. She said she would put a note to speak to him. However, when we came back, James gave us a hard time AGAIN. I could tell he didn't want to service us and said "I would prefer if you parked it youre self" and I said "I already spoke to your manager. It's complementary." And I handed him the keys. Now James was full of excuses "it's not about it being complementary. It's difficult to start". Last night it was that the fob wouldn't work. Now it's that it's difficult to start. We had no issues every time we've left and came back so something tells me it's James and not the car. I called the manager as soon as we got inside and told her he gave us issues AGAIN & is pretty much ruining our weekend. She apologized and I could tell she was frustrated. She said when we check out to call her and she'll instruct James. I guess he was the only one on duty. Of course, at check out James is kind, soft spoken and willing to learn. He asked how to open the fob (I showed him earlier in our low heat exchange). And suddenly he needed sunlight. He couldn't see the button on the fob to get the key. I could tell after that it wasn't really our car but James didn't know how to use the fob. He even asked my cousin as she was driving which buttons to press for the doors.... This whole exchanged happen because James wasn't properly dressed for the weather (a peat coat and no hat), didn't know how to work the fob, and because he needed reader glasses to see the buttons but wasn't wearing any. The guy was probably hitting all the wrong buttons and got frustrated. Over all I wish I could have remembered the GOOD workers names. If you helped us at all this weekend thank you! But that valet man really almost ruined the whole weekend. After Saturday night all my cousin was worried about was dealing with him which, as a paying guests, we shouldn't have to worry about! I understand it was a cold and busy night but that doesn't mean you don't have to do your job or can't have a conversation as to what the problem was. Above all the tone was just horrible and I've stayed at "lesser" hotels and have never had an employee speak to me that way or refuse service. This is a first and last for me. read more