Had a lovely stay at the Hyatt Lodge in the bustling suburb of Oak Brook. The Lodge is formerly hotel housing on the former McDonald's campus, for those attending Hamburger University. The campus grounds are an incredible mix of pathways, trees, wildlife, and I enjoyed a walk and a run. The hotel grounds were set up for a wedding right by Lake Fred a beautiful setting with a nice separate building for weddings. My room was nice, I was missing soap and in the shower it was just three shampoos, no body wash. The hotel seemed pretty full on a Saturday, so I skipped the pool and all the kids and families. Self park on your left before you reach the hotel - it's so easy to walk up to the hotel from the free self-park. It's an idyllic setting, and there's so much going on in nearby Oak Brook, I would totally stay here again. read more

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Our vehicle was struck while parked in the self-parking lot by a Hyatt Lodge housekeeping employee. The housekeeping manager advised him to lie in front of us, he denied culpability despite being photographed by other guests who did see him hit our vehicle and Hyatt Lodge refuses to compensate us. Staff was rude throughout the ordeal, and seemed more concerned about not taking responsibility vs the fact that hotel staff damaged paying guests' property and lied to and disrespected us in the process. Guest beware! read more

I wouldn't recommend unless you're here to use all of their facilities. If you're just looking for a hotel to stay, then just get a regular hotel somewhere else. Checking-in, it's beautiful for sure, great first impression. We got in super late so the worker at the front desk was super nice and said we could just leave our car by the check-in curb because "the parking lot is so far away." I didn't know what that meant at the time. I found out, it's not even reasonable how far it is. It's down a hill, about a 5-7 minute walk! There's no easy way to go from there to your room. Then, the room was nice, good storage space. But, whoever cleaned the room left exactly one wash cloth, two towels, and two hand towels and literally half a roll of toilet paper. Day one was late, we'll make it work. Second day, I tried calling the front desk (there's no housekeeping number) but nobody answered so I left a note for housekeeping where they could see it coming in. We came back to the room, oh, nobody came to clean the room. I called and got someone, requested; three washcloths, toilet paper, floor towel for the shower. She showed up with three washcloths, super angry look. I was like, could we get the toilet paper (we were almost out) and the other towel? She sighed, rolled her eyes and walked off. I was thinking, if they had stocked the room before we got here, or cleaned it when we were here, this wouldn't be an issue at 10p. I stood there, she eventually came back and just held the stuff. It was weird, she didn't hand it to me, I had to take it from her. Everything is so spread out, it's definitely a "resort" feel so that's what I mean if you you're here for a wedding, all in one experience, then I'm sure it's amazing. But, as just as home base for something, this isn't convenient at all. Also, there are toll roads around it and coming from O'Hare, I had GPS set to avoid toll roads and it did but the one way coming here, the free road had construction and forced me onto the toll road, so be careful of that, as I didn't have a transponder and got dinged. read more

Hyatt Lodge Oak Brook Chicago - Walking back from the parking lot. Long walk but great views. - Hotels Near Me - Oak Brook, Illinois

I love this find! I only checked in because I was having a Carbon Monoxide scare at my home. So me and my two pups checked in - I called ahead of time to get the "dog rules" and was pleasantly surprised at the price - which was per stay not per day / per dog. When I arrived - the front desk clerk was so nice and said she was expecting me and set me up in a room that had a sliding doors that led out to a grassy area for the dogs thought that was really special now the grounds were lush and serene. Everything was beautiful. The room was very very clean and we slept like babies last night. So nice to have had so much stress earlier to be so calm after a nights stay here. My husband is Firefighter and he was at work. I couldn't wait to tell him how great this place was and that we'll have to come back to enjoy it on different terms. lol! read more

Hyatt Lodge Oak Brook Chicago - Gigi taking in all the beauty :) - Hotels Near Me - Oak Brook, Illinois

Summertime Chicago is back! We celebrated at the Hyatt Lodge in Oak Brook! We received a tour of their recently renovated rooms, that look so comfortable and modern, then we celebrated with cocktails and treats. With gorgeous Lakeside views, a fitness and spa facility including an indoor pool and on-site dining offerings, it's the perfect spot to spend an evening or a weekend getaway! Don't forget, they also host meetings and weddings here! read more

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Pros: The pool is actually more spectacular than the photos which is so rare. The grounds are beautiful. The restaurants and bars are great. Gym. Calm and quiet. Friendly staff and guests. Clean. Cons: The furniture and rooms are very clean, but very worn. They need to be replaced. But again... I don't get an unclean feeling or bad smells that usually accompany this. The carpet was replaced and not sticky or gross. Bedding is still nice and fresh. We're from STL, but we'll be back. read more

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Beautiful property in remote Oak Brook. I believe this property used to be in McDonald headquarters campus. It has been revamped and is now Hyatt Lodge and has all the trimmings of a nice resort type property. I am reviewing the property based on my experience at the spa. The spa is run independently of the Hyatt (Windy City Massage) by another company. First off the property is very nice but it could use some updates. I will say that the surrounding atmosphere is really nice and I just love being able to take a walk and feel being in nature but also being so close to the property. For my spa day, I would give it 3.5 stars out of five. The services themselves are really good, but it's hard to justify this as a spa type experience as there isn't really an access to towels and other amenities you would need after having a luxurious spa treatment. I came to this location for two different spa days. On my first occasion, I was prepared that I would have to bring my own slippers and I was fine with that, but I wasn't prepared that there will be no towels. You are able to get towels in the pool area, but those are pool towels. There are no towels provided to wash up or take a shower so make sure you pack that Jasmine did my massage on the first day and it was very good five out of five stars. Agnes did my spa massage on my second day and it was four out of five stars. So really no big complaint with the actual treatment itself. The treatment rooms are nice. There was an essence of Essential oils and they did provide a robe once you were checked in for your service. The gym was a nice surprise and I did get to work out on the first day. On both of my spa days I did enjoy the very nice size pool, which is to the perfect temperature in addition to the hot tub. I recommend that they go ahead and do some additional cleaning in the hot tub as I did notice some things that make me pause (mold). However, there were no issues with the pool. All in all, it's a really nice property. I was able to take 45 minute stroll before my spa appointment and just visit the grounds and I really enjoyed. Tips: bring lotion, facial lotion, sunscreen, hand towels for showering and bring your own sandals. They do have shampoo, conditioner, and body wash. Make sure to stop at the café and grab a banana muffin. They are delicious and it was a nice treat to have after my massage and laps in the pool. Bring a cup so that you can grab some ice and have a drink. There is an ice machine near the pool and also vending available. All in all, it was a positive experience. I have definitely been to nicer spas at hotels, but I enjoyed myself. I would say be aware if you're coming just for a spa day that the hot tub and the pool is shared with all the hotel guest so at times there can be a lot of kids. On the first occasion, there was no monitoring of the kids and they were running wild, but on the second occasion were some really well behaved kids and no issue. read more

Hyatt Lodge Oak Brook Chicago - Massage Room - Hotels Near Me - Oak Brook, Illinois

We booked the reservation for the Alpenglobe in Prancer's Pub (their name for the bar area during the holiday season) well it was extremely cold outside inside the globe. They had a heater above us and a heater on the ground. This experience is $75 with a prefixed menu. The food was pretty good although if you are a vegetarian they will modify for you. It's just not the standard menu.. the experience was different. How are the food because it's so cold and they're coming outside the food was not super hot. I have pictures of the menu which include beef tenderloin, a tomato bread, prosciutto, croquettes, octopus, and other assortments. read more

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Never stayed here since I have a place in West Loop chicago but I've rented their dining halls multiple times for private family parties multiple times and each time they've been great! Nice views of the lake and very good attentive service I get a buffet style selection of food. I hosted my family and friends for Easter and got the roast beef, salmon, salad, potatoes au gratin and some dessert and everything was fresh and tasty. We had a great time and price wasn't bad. I'm already a repeat customer. It's a nice and easy way to have a private catered celebration with friends and family. read more

We attended their Easter Egg Hunt and it did not disappoint! This is a must attend event for next year! My jaw dropped at the amount of eggs Hyatt Staff put out. Literally a sea of eggs. The kids had so much fun. They had a Bunny available for photo ops and even had paper bags for kids that didn't bring baskets could use to grab eggs. Well organized, began on-time and staff was available to help answer any questions. Really lovely event on a gorgeous sunny day with amazing backdrops of woods and pond with geese and a bridge. read more

Hyatt Lodge Oak Brook Chicago - High Five with the Bunny - Hotels Near Me - Oak Brook, Illinois

Did a couples massage and Spa. Handi and Miguel were great service. Handi made me feel very relaxed and happy.

This is the best hotel around. The amenities are more than you can ask for. It's usually not too busy. And the ladies at the spa are amazing. read more

My experience was great but be careful when you give your credit card and booked through a third party. Hyatt does not informed you that you will be charged daily for the days you are staying. The staff was pleasant especially Melanie. I felt deceived because I was told my card will be charged only for the initial amount of $100.00. My car was charged 2 additional charges without my consent. When I questioned the charges the staff blamed it on the third party, unacceptable . Poor customer service communication to the guest. I stayed December 24 and 25th as of January 3rd I'm still waiting on my money to be released. Such an inconvenience if Ineeded my card for anything else. read more

An Extraordinary Experience with Amanda Kelm I had an absolutely extraordinary facial experience with Amanda Kelm, esthetician at Hyatt Oak Brook. From the very first moment, it was clear that Amanda truly loves what she does. Her hands, her technique, and the way she applied each product were exceptional. Every movement was intentional, gentle, and incredibly professional. I felt cared for, relaxed, and confident that I was in expert hands. In a time when it's rare to find people who are genuinely passionate about their work, Amanda is one of those rare professionals. Her attention to detail, her calm presence, and her dedication transformed a simple facial into a truly memorable experience. She is not only an outstanding esthetician but also a remarkable woman who brings excellence, care, and heart into her work. I highly recommend Amanda to anyone looking for a facial experience that goes far beyond expectations. Thank you, Amanda, for such a beautiful and unforgettable experience. Ximena Parra_Dahik read more

Our stay at the Hyatt Lodge was awesome. The staff was polite and professional. The Hyatt Lodge was comfortable, clean and kept your mind involved with every hallway every bit of history inside these walls. The nature and surrounding landscape was perfect. We had several meals at the Lodge and we enjoyed all of them. But last but not least the bar and staff were exceptional. At the end of your day it was the place to relax and be ready for the next day. read more

Beautiful wedding venue! We attended an outdoor wedding that had to be moved indoors literally right as it began due to storms, and we were able to do it in the reception area. The food and drinks were also very good, especially the "blushing bride" martini at the bar, very sweet and delicious! read more

Hyatt Lodge Oak Brook Chicago - Hotels Near Me - Oak Brook, Illinois

The Hyatt Lodge has sooo much potential, it has beautiful grounds, a 70s vibe with the giant 3 story chimney and massive lap pool. The only problem is that they don't take care of the little things, for 2 nights right outside the room were crumbs and pocket litter on the carpet in the hallway, you would think they would vacuum the halls in 2 days, but nope. They also left an overflowing trash can right outside of the front entry for 2 days. The parking lot is also full of garbage that people must dump out of the cars. Too bad, as I said the grounds were wonderful with the pond and flower beds. The restaurant is a bit odd, it's gigantic and $50+ for a steak, but you have to go up to the counter to order, just like McDonalds. With some work the hotel could easily be a 5, but it's a 2.5. I guess the Pritzker's are too focused on ruining Illinois instead of running their hotel chain these days. read more

We had a disappointing experience at Hyatt lodge on our anniversary. We were charged for services we never received and despite reaching out, we weren't refunded. The facilities, including the pool, were nice, but the lack of customer service and refusal to correct the issue was shocking. Due to this experience, I won't be returning and won't be referring anyone to this hotel spa! read more

My review is for the hotel and staff. Very friendly, from the valet ladies, front desk, and breakfast staff. The hotel is under renovation and you wouldn't know, if they didn't post signs. Bed and pillows were very comfortable. Room was clean, shower was great. There were a lot of kids running around the hotel. When we went into our room and closed the door. You never heard a thing in the hall! We also used the spa, got massages and facials. They were about 3.5, out of 5. Not what we were looking for in massages. The ladies were very nice. read more

This hotel has the most beautiful grounds. I heard it used to be the old McDonald's headquarters. It is such a unique property that is located on a pond. The scenery is breathtaking and the walks along the trails are tranquil. The hotel itself is a little dated but overall a very great stay. The pool is huge and beautiful which includes lots of windows to the outdoors and a hot tub. The downfalls: there's only one restaurant, one place for coffee, and you are a bit stranded feeling. Overall, a super I interesting place to visit. read more

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STAY AWAY until their reconstruction is complete. Loud grinding and pounding all day and into the evening. When we complained they shrugged and did nothing. Horrible experience! read more

Clean rooms and beautiful lodge hotel. Beds are comfy. Suites are kinda odd because it's an adjoining room... so please don't pay extra for that like we did. It won't be what you think. Super disappointed that the walking/running trails were not maintained. Advertised to be a more rural getaway with walking trails around the preserve. These don't exist anymore. Maybe when it was still the Hamburger College for McDonalds, but these haven't even been walked down in years. Super overgrown if you got off the brick side walks... Like couldn't even see the trail even next to the trail heads and posted signage that was still up around the lodge. This was my main disappointment since this is why we visited. The gym is big and nice with lots of equipment for a hotel so if you're active just know that it'll be indoors only and you won't actually get to see the outdoor part that is fully advertised. As for the spa, it kinda doesn't exist either. Says on the website you have to book through a third party online which got difficult and unclear. Figured we would just book when we got here, but no one was ever in or at the spa. There's a front desk area for it. And rooms. And locker room. Completely desolate. Kitchen always closed before advertised and posted hours so prepare to door dash or eat late somewhere else. Very annoying to have a dinner plan and be told the kitchen is closed when the hours for food were clearly posted. No water offered at breakfast and had to choose between coffee or a water with your 23 dollar toast is pretty outrageous. Water should be a given even at a crappy hotel. And this is not a crappy hotel. Not to mention they do not offer anything for people with food allergies or intolerances. Looks like an upscale place until you have to order a 30 dollar meal at the counter... looks just like a fast food place. Lots of random trash on the walkways outside. It's such a beautiful place that I hated seeing liter floating around the parking lot and side walks. read more

Let me start by saying that we could not recommend Hyatt Lodge enough. We searched all over the Greater Chicagoland area for an all-in-one location. The Hyatt Lodge checked every item on our list. It's in a centralized location; Hyatt offers all-inclusive options that include things like the wedding cake; and after the wedding, everyone could go back to the hotel rooms and crash. While the amenities were great, we are strong believers in service. Our venue host, Ashley Douglas, was amazing! Out of all of the amazing options, she was the reason we chose Hyatt Lodge. She was clear in her explanations, transparent with information, and most of all, fun to work with. Ashley made sure every request was met efficiently and effectively. We loved her! The Hyatt Lodge - Oak Brook truly made our wedding a time to remember! Pro-tip: Ashly recommended we finish the night with a popcorn stand and McDonald's cheeseburgers. We are glad we took her suggestion. It was a massive hit. People are still texting me today talking about how of a "cherry on top" experience it was! read more

4.5 stars. Stunningly beautiful property hidden in the depths of Oak Brook. What a great find through my company's travel system! I didn't get a chance to explore much because of work, but this would have been a perfect place for daily walks in the morning. Between the lush greenery and sparkling waterfalls, I really wish I took more time to immerse myself in nature. Only downside is that the parking lot was hard to find, and it IS a walk away from the hotel. Customer service was okay. I enjoyed my room and the peaceful vibes of this hotel overall. From the walk-out balcony I could see a cool walking trail with blossoming trees. Everything felt cozy. Clearly a popular place for large conferences and other special events because there was rotating signage every day I was there. I don't anticipate being in this neighborhood much, but consider this review my reminder to stay here again someday. read more

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We stayed 2 nights. Everything went well. The room was well appointed. The bed was very comfortable. A couple of points for improvement. 1. Need better signage for the entrance to pool. We looked near and far to find the pool entrance. We could see the pool but it was difficult to find the entrance! 2. The non-valet parking lot is quite far away. Perhaps it would be able to have a shuttle or even a golf cart pick up from the parking lot to the lobby. 3. On the path from the non-valet parking lot to the lodge, have signage that points guests to the elevator. We did not know there was an elevator near one of the entrances to the lodge and so we lugged our travel bags up stairs. read more

We had such a great time in the Santa Suite at the @hyattlodge in #Oakbrook Such a fantastic place to celebrate the holidays with family, friends, or even a company celebration! With special amenities for Christmas, 2 bedrooms, a dining room table that seats 10, a bar, 3 flat screen TV's and a beautiful view of the lake from the walk out balcony, With 2 restaurants,  a 70 foot indoor pool, spa and fitness center, as well as lakes,  streams and wooded trails, The Hyatt Lodge Oakbrook Chicago is the perfect place to get away and relax for everyone! The Santa Suite is available through December 25th. To make a reservation,  call 1-630-581-6607 or email hyattlodgesales@hyatt.com read more

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The staff here deserve a better place to work because they are lovely but this place is just terrible. From the guests running the halls at all hours shouting and with little children in tow to the ridiculous inaccessible pool for people who can't use stairs to the insane lines at check out and bizarre emails that arrive hours after check out telling you to check out digitally, this was a nightmare. Have some $18 bland chicken wings in the bar/restaurant and make sure you stock up on drinks somewhere because there is no shop or vending machine to be found. And forget about anything you write on the online check in, it won't be followed (like asking for daily housekeeping that never came). Try upping the nightly charge and weeding-out the rif-raff and do something about the parking situation. read more

Discriminatory pricing needs to be eradicated, but it is still in full force and effect at Hyatt. There were six openings for pool passes, but Hyatt refused to allow the four of us (2 adults and 2 kids = 4) to purchase the "family package" (at a lower price) due to "not having room for four people". So, for the four of us, we were made to pay $130 for 1 pass per person, as opposed to being "allowed" to purchase the family pass for $75. Some institutions still do their utmost to gate keep as to who may swim in their pool and who may not (or must pay $55 extra to do so - yeah, we can do math, too). read more

This review is solely for the spa day pass. The ladies and I were definitely in need of a self-care day and this resort's day pass included just that. The day pass included using the gym room, the sauna, the steam room in the pool for at least 6 hours. I believe at your disposal. The pool room also had a Jacuzzi inside of it as well. It is an awesome deal for those who are not guest of the hotel but just need to unwind and enjoy the facilities that it offers. Two thumbs up for me. I walked the grounds and inhale the air. Saw a couple doing some fishing on the property. Wonderful areas for you to do some fast walking or British walking. Clear your mind and still explore the grounds while being close enough for home but far away from your thoughts and stresses of the day. I highly recommend it and I will be back to bring my daughter here for a nice stay vacation read more

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Very happy with this hotel! Pulling up, it doesn't look great and it made me nervous, but once you walk inside it is beautiful and smells so clean and fresh. The room was clean and modern. The restaurant/bar is open and offers quite a few options. There is plenty of seating inside with high ceilings and a cozy fireplace. There is also plenty of seating outside with gorgeous pond views. I will definitely return to this hotel (especially in the spring/fall when the trees are full of life!) PROS: * clean * free parking onsite * walking path * woodland views * pond views * restaurant/bar onsite * friendly front desk personnel CONS: * parking lot is 3-5 minute walk from actual hotel (not the end of the world, but something to keep in mind) * just something to be aware of - when driving at night, we saw quite a few deer running around, so drive slow! read more

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Didn't even get there for an event. Called about the reservation and staff were either not knowledgeable about what was happening in their own hotel. (I was asked four times in a row if I was aware I was calling the Hyatt LODGE?) sarcastically, unhelpful. Ended up transferring me around until I ended up transferred to a bartender? Seriously? She said I kept cutting out which no other person I spoke to had said. She took down my name and said they would call back...right...that did not happen. So...not going to be doing further business here. read more

We stayed here in late August for my friends wedding! This is an amazing venue for having everything at one location. Immediately when you enter you smell their signature sent which is amazing! Not only did they have an outdoor ceremony, but they used the ballroom several times making this a great spot. We were also able to use a room that had several windows and overlooked their outdoor space. The rooms are large and the amenities at this hotel are also great. My only complaint is that it is definitely amaze. The pool is incredibly hard to find. Although it is on the first floor, you have to go to the spot go down through the locker rooms and then back upstairs just to get to the pool. I do wish there was an entrance on the first floor. read more

We had high hopes for this hotel, but it did not meet our expectations. We arrived at 10pm, checked in quickly and asked how the free breakfast worked. The front desk said to just charge breakfast to the room and they'd write it off at check out. The next morning, the restaurant staff stated that we had a $20 credit for each person and would have to pay any overage. Most breakfasts cost right under $20 without a drink included. The food is not worth the money, the orange juice and coffee are mostly water, a half pint of milk costs $2, and I've never had runny whites on a sunny side up. We went to the front desk directly after eating to confirm which is correct. The front desk stated that we did have a $20 credit per person, but she'd waive the first meal because we were informed incorrectly. The 2nd day we ordered breakfast and sat outside. Upon bringing our food the restaurant staff said, "I hope you eat quickly, because you'll have to move soon because they need this area". We thought that was pretty rude since we're paying guests and no reserved signs were present. Even though we hurried, we never saw an event in that area. The 3rd day we could not take a shower in the morning because the hot and cold taps had boiling water coming out. We called the front desk at 6 am who said they could send a maintenance person in 20 mins. We thought we'd just eat breakfast while they came, but she said breakfast was at 6:30am so we said not to send a person because we didn't have time to wait and wouldn't have time to take a shower and eat anyway before our ride showed up. Then, on checkout, the first days breakfast wasn't waived. We told the story to the front desk who said they'd waive it and now we'll wait 3-4 days to see if it actually gets waived. The entire experience is a hoodwink. The website selection was for free breakfast, not $20 credit for breakfast. The website says 6:00 am breakfast, not 6:30am. Although the room was clean, everything else made our anniversary trip a bad experience. I also would not recommend it for older people. The shower floors are slippery even though a 12" x 24" mat is provided. I would not recommend for older people as the shower sliding door was very heavy and hard to close. Nothing was as it seems. Plus, they charge you for everything and it is all overpriced. read more

Overall we enjoyed our stay at this nearly tucked away Hyatt "resort" in a forest preserve. Walking into this Hyatt lodge, you're immediately taken away from the hustle bustle of the city with it's 3 floor wide spread layout. The main lobby and it's restaurant "Water Edge" face Lake Fred and Hamburger University which lends a very serene scenery. I particularly liked the aroma that they used in their hallways. Rooms are somewhat dated but most of them have a small balcony to open into the nature preserve. I had to take off a star because the breakfast at Waters Edge leaves much to be desired. They had steak and eggs which I was very excited to check out, but my medium steak was very well done, and both the eggs and the hash browns were bathed in oil. They wouldn't let you add on a side or a cold brew for drinks as a globalist, sticking strictly to their hot coffee selection, for which they were out. Their dining experiences could be improved to reach 5 stars, but otherwise still a very rejuvenating stay. Their indoor pool deck is very impressive! read more

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Shout out to Crystal at the Front Desk for getting me all checked in tonight, successfully connecting me to room service when I kept getting a voicemail, and taking my complaint call around 8 pm tonight. I called to report my upstairs neighbors (balcony diagonal to mine) were blasting music and smoking weed off the balcony, sending the smoke and smell right into my room. Within 10 minutes the guests had turned down their music and the smell of weed had dissipated adequately. Well done, Crystal! I ordered dinner through room service and saved the $5 delivery fee by picking up the packaged meal myself. Vegetarian options are limited on the menu in the room, but when I placed my order over the phone the staff member did offer more options since the kitchen was open (for a gathering, I think?) There were a lot of people. The grounds are very pretty. As others mentioned, it is a bit of a hassle to hike in the rain from the parking lot, carrying all your stuff. But you can pay for valet, if that is needed. If you have a mobility challenge, be sure to mention it when you book. Some rooms (like mine) are quite a hike from check-in, restaurants, and swimming pool. So you could perhaps ask to stay closer. I don't mind my room being far away. I'll definitely come back. It is a lovely property. $128 plus $14 in taxes and fees, so about $140 for a one night Saturday stay for one person, king. Breakfast is not included. read more

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We stayed her on Christmas Eve which is also my daughter's birthday and has been our tradition since 2020. The hotel was clean, had enough for the kids to do (the pool was huge), and located in such a central place that we were able to catch the light show across the way at the Oakbrook Park District. The rooms were comfy and the fact that the room had a little patio was nice to wake up to and get some air. The only down fall was we weren't a fan on the breakfast. They also ran out of the food we wanted and we did have to go get food, but big ups to Devon/Devin the bartender that night, although he was SWAMPED and essentially by himself he had good personality, kept checking in, and fixed a situation that I wasn't even upset about to make sure I had a great experience. read more

I thoroughly enjoyed my stay! The staff is extremely friendly and accommodating, especially Raul at the front desk, the restaurant staff, and housekeeping staff. I was traveling alone for a reunion, but scheduled several extra days as a "DIY" writer's retreat, because I was impressed by the hotel grounds. The flora and fauna, hiking trails, and Lake Fred are gorgeous and perfect for short hikes. It's even lit in the evening. I strongly recommend this hotel as a quiet getaway for a writer or a couple who wants to get away from it all, wants more privacy than a bed and breakfast, but also wants the amenities of a first class hotel (room service, restaurants, big screen tv, as opposed to the proverbial cabin in the woods. The rooms were sparkling clean, bedding was fresh. The Water's Edge restaurant's food was top notch, especially the salads and pizza. My Merlin birding app "heard" 35 different birds, and I finally saw a night heron in person. Two swans reside on the lake itself, chipmunks, squirrels, and bunnies romp through the green lawns. My only suggestion is to email people who make reservations IN ADVANCE that Ronald Lane is now Helpful Way. Mapquest and Google maps still refer to it as Ronald Lane, which really confused me when I drove there in the evening. I drove back and forth several times looking for it, then finally took a chance and turned down the "wrong" street, where I found the hotel. The street is now called HELPFUL WAY. Knowing that would have been helpful indeed. read more

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Came here for a private event and enjoyed my experience. The staff was super friendly and helpful, and kept the food refilled the entire time. They were quick to clear plates and ask if we needed anything and the food came out hot and with fairly good flavors (not overseasoned, and fairly distinct textures). read more

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I bought the spa gift for our anniversary. I booked it 6 weeks ago and received a call yesterday that one of the masseuses called in and they could not accommodate our reservation. They offered to reschedule the appointment but I had already taken the day off work. They offered a mani- pedi during the same time as my husband's massage. I took that appointment. I received 3 calls before I arrived regarding the change in the appointment. The person I spoke with seemed very confused about it. She said that they couldn't offer the same time for our services but I could do 3:00 for a 90 minute mani/pedi. My husband had his massage and was very pleased. I arrived for my service and was taken back right away. She only spent 45 minutes total. She did not spend a lot of time doing all the details involved in a mani-pedi- (did not soak hands, trim cuticles on my fingers, no lotion on my hands, no nail clipping on my toes, she removed some calluses but not on my toes). I was disappointed about not getting a message but the mani-pedi was so disappointing. I bought this as a Groupon so I'm so relieved I did pay full price but I do no feel that I received a fair exchange for the massage. Also, they asked for the tip before the service. I feel that the service received did not warrant the tip beforehand. As a previous guest mentioned, my locker malfunctioned as well and I had to wait for someone to unlock it. Very understaffed and the services were not what was expected. Very disappointing!!!!!!! read more

Hyatt Lodge Oak Brook Chicago - I told her to even them but she just filed them a little. Didn't soak or clean and trim cuticles or clean under the nails. No lotion used. - Hotels Near Me - Oak Brook, Illinois

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Went to the spa only. Massage was WONDERFUL! Hot tub was nice, pool was kinda dirty. Sauna was fine, but steam room was also kinda dirty. Locker room bathrooms were kinda dirty as well, & several lockers malfunctioned. We had to call the front desk to get workers to come unlock our stuff... TWICE. The second time we ended up waiting 20 minutes. & the workers said that these locks have been a recurring issue. Also the provided robes were gross (brown & yellow stains, & holes, & had a tick on one!!!!). The manicure/pedicures were okay. Also, they are understaffed. The night before our couple's massage, we found out there would only be one masseuse working because the other called in. Then the day of, while we were in the hot tub, we found out our nail tech also called in. I understand these things happen and I am in no way blaming the employees, I just think they need more staff on hand so these scheduling conflicts don't arise. read more