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    Doug Gillespie Doors

    4.5 (40 reviews)
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    Proof that Doug does not return emails.  He returned one email asking what type of door it was....then crickets.
    Valerie G.

    Doug does not respond to phone calls, or e-mails. I left 2 voicemails at the 714 number, no response. I finally got through to Doug who asked me to send him pictures of my door along with pictures of the frame, no email back. I tried calling again and got a hold of Doug...he hung up on me. I tried calling back, no answer. Seriously, what kind of game is this!? Based off the previous reviews I thought I'd give this guy more chances than I would anyone else. Forget it!! Going elsewhere. Comment to Doug: Why would I hang up on you if I've been trying since June to get you to come to my home. That makes absolutely no sense. Try again. Nice job changing your initial comment, the first one was very smug. It still does not explain the reason for the unanswered voicemails and emails. Oh btw - I was calling from a business with multiple phone lines, so a busy signal is not possible. Try again.

    Doug didn't want to bust out stucco so we went with someone else. Old wood threshold removed and stucco'd right up to metal
    Kyle P.

    Update 9/16/19: We ended up going with another company who was willing to go the extra steps needed to properly waterproof our new door. Cost us a few hundred dollars extra for removing and patching our stucco but at least we know the job was done correctly (the black waterproofing paper/flashing was missing 8" back from door which we were only able to address by busting out the stucco). Our old wood threshold was removed and we have a clean modern install on the new door. All I can say it that sometimes you have to advocate for yourself in making sure contractors aren't trying to cut corners or are actually listening to their customers. This job cost me about $700 more than Doug's price but potentially saved us thousands down the road in future repairs if the door was not sealed/waterproofed properly and leaked into our brand new $12k kitchen cabinets. While I'm sure Doug has the skill set needed to install most doors, he was just not a good fit for our project. While I upgraded my initial review from a one star to a higher rating, Doug's snarky response and posting of my personal information on here has certainly earned him back the one star status. I guess since everyone has my personal information and address they can come by and see the great door install that was done by someone other than Doug. Way to keep it classy Doug :)

    Front entry door and security gate correctly installed by Gillespie Doors.

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    Doug is highly skilled and is detail oriented. Don't miss out on using Doug Gillespie Doors for your next job.

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    12 years ago

    Doug replaced three interior doors for me. He showed up on time and did a great job. I highly recommend him.

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    Ask the Community - Doug Gillespie Doors

    Review Highlights - Doug Gillespie Doors

    The day we had the Exterior door installed, he arrive 10 minutes early and his work was highly professional.

    Mentioned in 3 reviews

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    Royal Pane Windows & Doors - New slider.

    Royal Pane Windows & Doors

    (72 reviews)

    We recently had Royal Pane Windows replace the windows in our home, and we couldn't be happier with…read morethe experience. From the initial consultation to the final installation, the entire team was professional, punctual, and incredibly knowledgeable. Even with our home going through a major renovation, the installers worked smoothly and efficiently around everything without any issues. Their attention to detail and the quality of their craftsmanship truly stood out. One thing that really made a difference is that Royal Pane Windows is a family-owned company. You can feel the pride they take in their work -- they treated our project as if it were their own home. That level of care and personal attention is rare, and it showed in every interaction. During the walkthrough, they also offered thoughtful suggestions that genuinely elevated the look and feel of the house without adding unnecessary cost. Their recommendations were practical, stylish, and budget friendly -- exactly what you hope for when upgrading a home. The new windows look fantastic and have completely updated the appearance of the house. The quality of the product and the precision of the installation were exactly what we hoped for. What we appreciated most was the clear communication and honest pricing -- no surprises, no upselling, just straightforward, reliable service from start to finish. We are extremely satisfied with our experience and highly recommend Royal Pane Windows to anyone looking for top notch window installation. Truly a 5-star company!

    From start to finish this Company really preformed well for us! From the initial search of the…read moreshowroom to the installation crew driving off after the completion of the install. EVERYTHING that was promised we received. And on top of that we have an amazing and improved view of our backyard. We are extremely happy and we appreciate the professionalism from every part of this company.

    TMC Windows & Doors - We are thrilled and honored to be voted the Best Window & Door Company in Orange County for 2024!

    TMC Windows & Doors

    (120 reviews)

    Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

    If I could give them negative stars, I would because that is what they have earned. Started…read moreworking with salesman early April (omitting names so the review isn't taken down). When we told him we were not certain about the style of doors for some of the items he urged us to sign the contract to take advantage of the discount and assured us we would be able to update via a change order. Nothing would be ordered until the choices were made and the change order was executed. We have done many remodeling projects over the years and change orders are standard so we had no reason to doubt his assurances. Since then he has overpromised and failed to deliver. Every time we texted or emailed to ask about the change order status he reiterated that it was with the office, everyone was aware, nothing would be ordered and the change order would be sent - tonight, tomorrow, next day...you get the picture. After weeks of waiting for the change order so we could move on the project, we tried to escalate a number of times because based on the reviews we expected better customer service. However, we were told we needed to resolve all the miscommunications and failed follow through with the salesman that had failed to follow through. Imagine our surprise when we got a text that some of the doors were ready for installation. The salesman was shocked as he had told us nothing would be ordered until the change order was signed. In an effort to salvage the project and because we wanted to believe the salesman, we allowed for partial installation. The installation was riddled with additional issues. Wrong hardware, wrong trim, no wood molding around the door. The salesman was apologetic and did not understand why there was a disconnect. After another few weeks of messages, emails and requests to escalate, we finally got confirmation that the salesperson and the director of revenue would come to our home at 2pm on 6/22. They arrived late 30 minutes late (even though my husband had made it clear he was meeting them during his lunch hour) and the director of revenue was defensive and put all blame on the misrepresentations made by their salesman on us. During the meeting the salesman told him that the remaining doors had not been ordered. After that meeting the company STILL had the salesman follow up to ask how we wanted to proceed. He was embarrassed at that point because he was telling us the company would be able to address our concerns and they hung him out to dry. Even though it wasn't our fault, in an effort to put this nightmare behind us and NEVER deal with them again, after a few exchanges with the director of revenue, we agreed to a resolution provided they completed the project by today. No response for over a week until this afternoon when they basically said 'thanks for agreeing to letting us do what we haven't done but keep bending over backwards so we can do it in our terms'. @owner of the company you should step in sooner and not wait for the online reviews to try justifying the experience. For all those that posted 1 star reviews in the last year we should talk about options. Based on your experiences I can tell is not the individual players. It's the company.

    Showcase Door & Window - Patio door

    Showcase Door & Window

    (31 reviews)

    I was recommended by Ganahl Lumber and no wonder. Mark called me back right away and was honest…read morethat he was backed up but I'm glad I waited and had my four solid wood bedroom doors with expert craftsmanship by his team consisting of Matt and Gabe. They were professional, paid attention to details and left only after cleaning the area. The doors operate so well that I can use my pinky finger to shut them closed. Love them and in fact having more done and wouldn't think about using anyone else. Thanks for the great work.

    If I could give zero stars, I would…read more Hiring Showcase Door & Window was one of the biggest mistakes I made during my home remodel. The owner required 100% payment upfront before any work was performed and promised the installation would take one to two days. Instead, the project turned into an almost six-month nightmare filled with delays, excuses, repeated failed repair attempts, and poor workmanship. The company completely botched the installation of my custom pocket doors with premium NOHA recessed hardware from Belgium. They drilled the doors incorrectly and, instead of replacing them, shaved excessive amounts of wood around the handle openings to hide the mistake. This permanently weakened the doors, caused the wood to bow around the handle area, and left them unsuitable for the hardware they were designed to use. I contacted NOHA in Belgium and held a video conference with their technical department. After reviewing the installation, they confirmed the doors had been bored incorrectly and that the proper solution was to replace the doors--not shave or modify them. Even after replacement NOHA handles were installed, Showcase still couldn't get it right. Several of the replacement handles were actually glued into the doors, even though the manufacturer does not specify or permit the use of glue. As a result, multiple handles have popped out, become loose, or no longer function properly. The most disappointing part was the owner's complete refusal to take responsibility. Even after the manufacturer's findings confirmed the installation was done incorrectly, he refused to stand behind his work or make the situation right. I was left to deal with the damage and pursue a solution on my own. What should have been approximately a $3,000 installation has now left me facing over $18,000 in repair and replacement costs because of their mistakes. That's not just poor workmanship--it's incredibly expensive negligence from a customer standpoint. I paid every dollar they asked for, including additional money they requested after the project began, and in return I was left with damaged custom doors, defective hardware, months of disruption, and thousands of dollars in additional expenses. Based on my experience, I would never hire Showcase Door & Window again. If you're considering using them for custom doors or high-end finish work, I would strongly encourage you to look elsewhere.

    Doug Gillespie Doors - doorsales - Updated September 2026

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